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We’re looking for a Customer Service Representative to join our growing team!

This is a full-time permanent opportunity working out of our Service Centre located at 2220 32 Ave, NE Calgary.

What you'll do here:

• Be responsible for providing fast-paced front-line customer service within the Service Centre.
• Be the first point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.
• Identify opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.
• Respond to internal and external customer's enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.
• In consultation with others, you will interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors.
• Document and direct inquiries and assignments to appropriate individuals or units.
• Perform routine administrative functions such as file processing as requested by the Service Centre Manager.                        

What you bring to the table:      

• Availability to work a total of 35 hours per week within the Intact Service Centre operating hours: Monday to Friday 6:45 am to 7:00 pm, and Saturdays from 9:00AM – 5:00PM on a rotating basis.
• Ability to work on-site at the Intact Service Center in North-East Calgary, work from home is not offered nor is any flexible work arrangement.
• A valid class 5 driver’s license, with a clean driving record; able to drive automatic, and ability to drive manual transmission is an asset; and prepared for light physical work cleaning vehicles is an asset.
• Able to assist with Valet duties as required. This can include washing vehicles, vehicle deliveries, and valeting a vehicle to our Rely vendors.
• Ability to work on your feet for extended periods of time.
• Legendary customer service and communication skills.
• Ability to carry out instructions provided in written, oral, or diagram form.
• Ability to deal with and solve problems involving specific parameters in standardized situations.
• Ability to work in a fast pace, high pressure environment.
• Team player with ability to share job responsibilities of others when called on.
• Knowledge of Insurance is an asset.
• Familiarity with MS Office products.
• No Canadian work experience required however must be eligible to work in Canada.

This role is eligible for employee referral bonus. #myReferrals1000

#LI-Onsite

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  

We are looking for a Documentation Consultant to join our growing Human Ressources team for a temporary contract of 1 year.

This newly created role will be responsible for creating, organizing, managing and maintaining our knowledge base and Help Articles (HR processes, procedures and policies) in Workday (our HR system) related to HRdirect (our HR Call Center).

You will make sure that our documents, such as our knowledge base and Help Articles (HR processes, procedures and policies) are accurate, up-to-date and compliant with our internal standards. In this role, you will act as the main point of contact between HRDirect (our HR Call Center) and our HR expertise team for everything related to our Knowledge base and Help Articles.  

What you’ll do here:  

• Create, review, edit and format documents, such as Knowledge base articles and Help Articles in Workday base on our internal standards.  

• Establish and maintain document control processes, including version control and document tracking to ensure that documents are current, accessible and up to date. 

• Conduct quality reviews and audits of documents in knowledge base and help articles to identify errors, inconsistencies and non-compliance issues and recommend improvements to enhance document quality.  

• Collaborate with HR expertise teams on all aspects related to knowledge base and help articles.  

• Provide training and support to our team and other HR expertise team on Help Articles standards and procedures.  

• Identify opportunities for process improvements, automation and efficiency gains.  

What you bring to the table: 

• Diploma of collegial studies or an equivalent level of education in communication or related field

• 3 to 5 years of experience in a similar position 

• Experience as a documentation specialist a strong asset 

• Outstanding organizational skills

• Excellent communication skills 

• Excellent analytical skills and attention to details

• Demonstrates initiative, good judgment and autonomy 

• Capacity to adapt rapidly in an ever-changing environment

• Knowledge of Workday an asset

• Positive attitude and strong sense of ethics 

• Bilingualism in French and English required - Need to interact on a regular basis with colleagues across the country

#LI-hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

The Journeyman Mechanic will perform predictive, preventive and reactive maintenance to keep mechanical equipment in a safe, efficient operating condition.          

Core Functions: 

• Responsible for maintenance of mechanical equipment within areas of expertise.              
• Responsible for doing preventive maintenance checks as required by preventive maintenance schedule. 
• Responsible for doing predictive maintenance as required by predictive maintenance schedule.            
• Participate in any required safety or job specific training.              
• Responsible for recording labor and materials used on work orders completed.   
• Responsible for maintaining working area in a safe, tidy condition.            
• Responsible for on-the-job training of apprentice workers.           
• Responsible for taking a turn on the on-call rotation        
• Perform other duties as required.            

Skill/Experience Requirements:  

• Possess an Industrial Mechanic Journeyman ticket, but will consider other Journeyman tickets depending on past experience and ability
• 3 to 5 years’ experience preferably in a manufacturing environment         
• Will consider Apprentice level Industrial Mechanics

#INDT2

Reporting to the Material Handling Supervisor this position is responsible for meal and pellet bins, oil tanks, and oil and meal loadout.

Core Functions:

• Maintain knowledge of all departmental safety standards, policies and procedures.  Additionally, the position requires that operators promote, encourage and enforce the safety compliance by all Bunge personnel and contractor personnel working in the department.
• Load meal, pellet, and oil into trucks and rail cars on a daily basis
• Seed supply to prep
• Move rail cars using the Trackmobile
• Execute the required documentation and write safe work permits as required
• Check inventory levels on daily basis
• Maintain good inter-department communications
• Fire check as per schedule
• Complete measurements for month end inventory
• Steam tracing (spring & fall)
• Ensure that all equipment is kept clean and in good working order
• Daily inspection of the Trackmobile
• Assist other departments as required
• Other duties as assigned

Skill/Experience Requirements:

• Completed Grade 12 or GED
• Rail experience is considered an asset
• Has a strong mechanical aptitude
• Able to work outside in various climates
• Able to work at heights
• Has basic knowledge of PC applications such as Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Able to multitask and has strong attention to detail
• Able to work shift work

As a Customer Service Representative, you will enjoy:  

• Flexible schedules

• Large, stable employer

• Opportunities for fast career advancement

• Task variety

• Weekly pay

• Night shift premium

• Employee discount

• Scholarship program

• Years of service Recognition program

• Supporting temporary workers through PNP (some conditions may apply)
   

Your key responsibilities:

You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
 

What we are looking for:

• Customer service

• Communication and friendly conversation

• Performing at a quick pace while having fun

• Working as part of a team to accomplish daily goals

• Coming up with great ideas to solve problems

• Thinking quickly and offering suggestions

Great to have:

• Customer service experience

• Motivation to advance in your career!

• Willingness to learn and have fun!

5 Plaza Boulevard, Moncton, NB E1C 0E8, Canada  R455591

Why is this role important:
The Customer Service Representative works with our Supply Chain partners and our store retailers to ensure inquiries on store credits are investigated and resolved with a customer centric solution at the heart of what you do. Your role is to manage requests from our retailers and coordinate store returns to the appropriate distribution centre. If you enjoy helping people, having a direct impact on the success of our store network and are passionate about supply chain consider applying! 

What you'll do: 

• Respond to customer inquiries on store credits (shorts, overages, damages, returns, mispicks, etc.) 

• Support supply chain partners and stores through phone and email to understand, investigate and determine root causes of store claims 

• Build relationships with distribution centers, business units and store partners to complete credit investigations; process credits and communicate results to stores and impacted departments 

• Use SAP to receive and input credit data from stores, bringing to bear company policies to guide decisions 

• Generate daily and weekly summary reports for analysis 

• Apply policies and procedures to each claim while processing credit requests 

• Prioritize workload to deliver timely service on credit requests, returns and retail services. 

• Commitment to promoting a workplace of inclusiveness and belonging

What you bring: 

• Bilingual in French and English (written and verbal communication) 

• Previous experience within a Call Centre environment or comfort to learn 

• Experience working within a Distribution or Retail environment or comfort to learn 

• Experience with SAP, Manhattan WMS, JDA TMS & Microsoft Office applications or comfort learning how to use 

• Communication and customer service skills with a focus on putting the customer first using our CORE Values – Care, Ownership, Respect and Excellence 

• Detail oriented with time management skills and ability to work through change. 

• Ability to prioritize workload, work well independently and collaboratively with people to find solutions. 

• Potential opportunity to flexible work week including Saturday (6:30am – 2:30pm)

1 Presidents Choice Circle, Brampton, ON

Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to live life well.  Our Clerks inspire our customers through delightful conversation and knowledge of products.

What you’ll do 

• Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs

• Maintain and stock product displays and shelves that meet company standards

• Ensure accurate product scanning and identify inventory needs and assist with ordering

• Setup company-directed promotions and programs

• Keep department areas neat and ensure health and safety standards 

Who you are 

• A team player with an attention for detail

• Driven and able to work independently in a fast-paced environment 

• Resourceful and courteous when resolving customer questions

• Motivated to learn new things 

Experience you bring

Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety hours which may include days, evenings, and weekends

• Able to move up to 50lbs and in constant mobility for an entire shift

320 Barkoff Street, Cap-de-la-Madeleine, QC

Location: Edmonton, AB, CA, T6G 2R8

Classification: HSAA
Salary/Rate of pay: $21.81

Application deadline: 2024-09-23 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

The Stem Cell Clerk is responsible for supporting Canadian Blood Services through the coordination of the administrative function for the Stem Cell Program including the Cord Blood Bank, Stem Cell Manufacturing and Stem Cell Registry.  The Clerk is also responsible for providing administrative, project and operational support to the Stem Cells Program and its staff.

Formula for Success

• Utilizing your superb organization skills, you will be maintaining and updating data into various spreadsheets and shared drives
• Drawing on your experience and administrative skills, you will be supporting recruitment materials ordering, processing and inventory management
• Being a critical thinker, you are an expert at time management and prioritization of tasks and assessments
• With your excellent interpersonal skills, you will maintain and support internal and external customer training
• Drawing on your ability to be detailed, you will execute document control activities within stem cell

Desired Education and Skills

• Grade 12, two years’ recent related experience or an equivalent combination of education, training, and experience
• Intermediate Excel skills with knowledge of Word, Outlook, MS Teams and Sharepoint
• Ability to communicate effectively both verbally and in writing
• Ability to deal with other’s effectively
• Ability to organize work
• Ability to operate related equipment

What We Offer You

• Paid Vacation
• Comprehensive Health Benefits
• Defined Benefits Pension Plan
• Employee discounts, wellness programs and much more

What you can Expect

• This position will be onsite at our Edmonton location 
• Monday-Friday 7am to 3pm

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute. 

Location: Kingston, ON, CA, K7M 3X9

Classification: ONA - OTT
Salary/Rate of pay: $39.07

Application deadline: 2024-10-02 

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

Location: Brampton, ON, CA, L6T 5M1

Classification: BT OPSEU 200
Salary/Rate of pay: 23.01

Application deadline: 2024-09-27 

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

CLOSING DATE:  October 2, 2024

AREA OF RESPONSIBILITY:

Reporting to the Manager, Fleet, this role provides supervisory leadership to the Fleet Maintenance staff to ensure that maintenance products and services are provided to City user departments, enabling the functional and efficient use of fleet vehicles and equipment.

• Supervise Fleet Services maintenance staff which includes both salaried and unionized positions (mechanics, trades people and apprentices) and outside contractors. As functional supervisor, provide direction and guidance to the Mechanical Forepersons. Establish performance objectives, work assignments, and motivate staff through daily coaching, mentoring and guidance. Ensure a safe, functional and efficient work environment for staff. Accountable for adherence to City policies, legislative requirements and collective agreements. Provide consistent leadership with respect to practices, expectations and a positive working environment fostering development of all staff. Establishes appropriate policies and procedures for the section and ensures these are updated and changed as required to meet service plans and strategic goals. Fosters positive labour relations. Partners with internal and external stakeholders to develop solution based practices and procedures that enhance service delivery. Provides advice to the management on workforce planning, training needs, and compliance initiatives.
• Administer Fleet Services programs related to scheduling of seasonal maintenance, repairs and modifications, replacements and parts purchases. Implement changes to comply with new regulations and policies – both internal City changes and external from government regulators. Maintain fleet communication system (2 way radios).
• Financial accountabilities. Prepare and monitor the operating budget for own area, and contribute to the overall departmental budgeting process. Review parts purchased and sources of supply for the Stores section. Authorize all purchases and approve invoices for payment. Prepare requisitions for various products and services and review tenders or quotes to recommend purchase. Oversee semi-annual physical inventories in the Fleet Stores area.
• Continuous improvement. Respond to user requests for changes and modifications and recommend solutions for optimum asset management. Prepare reports and make recommendations regarding equipment efficiencies and conditions. Investigate best practices and take a proactive approach to ensure that City maintenance programs meet the demands of a changing work environment and provide the most cost-effective solutions. Develop and implement initiatives to improve processes, work environment and culture

 SELECTION CRITERIA:

• Post-secondary diploma or degree in Business Administration, Maintenance Management, Human Resources, Labour Relations or the equivalent experience and education.
• 3 to 5 years fleet experience, with 2 or more years supervisory experience, preferably in a unionized environment
• Strong leadership skills for managing staff
• Knowledgeable in applicable legislation, i.e. Occupational Health & Safety Act, Highway Traffic Act, Employment Standards Act etc.
• Ability to meet deadlines and to prioritize and coordinate work of staff
• Demonstrated interpersonal skills to provide staff direction and customer service
• Computer proficiency in Microsoft Office and PeopleSoft, or similar programs.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.