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Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Westmount
Job Details

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.


Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:


Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs


Is this role right for you?  In this role you will:


Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed


Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:


Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?


The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele

 

Location(s):  Canada : Quebec : Westmount 

Customer Experience Associate

Scotiabank
Westmount - 0.78km
  Customer Service Full-time
About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority i...
Learn More
Mar 31st, 2025 at 15:06

Financial Services Representative Full-time Job

CIBC

Financial Services   Westmount
Job Details

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

 

 

How you'll succeed

  • Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

  • Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.

  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

  • You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

  • You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

  • You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).

  • You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

 

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

Job Location

Westmount-Sherbrooke&Victoria

 

Employment Type

Regular

 

Weekly Hours

37.5

 

Skills

Accountability, Banking, Building Trust, Communication, Credit, Financial Products, Investments, Lending (Inactive), Relationship Building, Teamwork

Financial Services Representative

CIBC
Westmount - 0.78km
  Financial Services Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Se...
Learn More
Sep 4th, 2024 at 16:47

Specialist, Corporate Security Full-time Job

Coca-Cola Canada Bottling Limited.

Security & Safety   Montréal
Job Details

The Security Specialist is primarily responsible for the maintenance and implementation of physical security programs and equipment of Coke Canada Bottling’s facilities. Located in Montreal and reporting to the Director, Health Safety Security and Environment, the Security Specialist works closely with Security Managers and business partners across all Operating Units to provide guidance and recommendations regarding all aspects of security. 

Responsibilities

  • Maintain security practices, policies and procedures that ensure compliance with company, regulatory, legal and ethical policies and requirements
  • Ensure all security equipment and systems are operating in accordance with operating procedures, equipment is inventoried and escalate all problems/issues to management. Work with Information Technology team where required
  • Act as point of contact for maintenance and repair of all security equipment issues and repairs
  • Act as point of contact for all security inquiries relating to maintenance and repair of security related equipment, and requests for information from sites
  • Provide recommendations on security equipment and design projects working with Security Managers and business partners 
  • Act as first point of contact for Quebec locations. In consultation with Security Managers conduct investigations and audits for assigned area. Respond and provide support for urgent/emergency situations after normal business hours for assigned area

Qualifications

  • Bachelor’s degree or Equivalent work experience is required, with courses in law enforcement or relevant field preferred
  • At least 3 years experience in the corporate security field
  • Bilingual in spoken and written French and English 
  • Experience with implementation, operation and support of electronic access control and surveillance systems
  • Knowledge of investigative practices, methods and enforcement strategies
  • Familiar with the protocols for collecting, handling, and passing on evidence
  • Experience in presenting or delivering presentations, training programs, and communicating findings
  • Administrative skills: proficiency with IT tools, Words, Excel, Outlook and ability to complete and create forms, reports, and logs
  • Ability to handle multiple projects and assignments concurrently
  • Ability to handle sensitive information while maintaining confidentiality
  • Strong analytical skills as well as good interview, interrogation and investigation techniques and skills;
  • Ability to show initiative, good judgment and resourcefulness

Specialist, Corporate Security

Coca-Cola Canada Bottling Limited.
Montréal - 3.68km
  Security & Safety Full-time
The Security Specialist is primarily responsible for the maintenance and implementation of physical security programs and equipment of Coke Canada Bottling’s facilities. Located in...
Learn More
Jun 13th, 2025 at 18:17

ScotiaMcLeod Administrative Assistant Full-time Job

Scotiabank

Administrative Jobs   Montréal
Job Details

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

 

As an Administrative Support Assistant, your role is to provide administrative support to one or more Advisors and their teams.  

 

IS THIS ROLE RIGHT FOR YOU

In the role you will:

 

1. Ensure a high level of non-trade client service by:

  • Acting as receptionist by answering phones and greeting clients
  • Arranging client meetings including venues, preparing printed materials and handling schedule changes
  • Assisting with Advisor seminars by booking venues, scheduling guests, greeting clients, arranging for refreshments etc.
  • Following up on client meetings and entering notes in contact management system
  • Processing client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
  • Responding to client inquiries and issues in a timely, responsive manner and escalating to Advisor when appropriate

 

2. Provide administrative support by:

  • Processing client account documentation
  • Assisting in writing and processing clients’/prospects letters and proposals
  • Ordering marketing materials
  • Maintaining client files and information on the appropriate systems
  • Opening new accounts and processing new account documentation
  • Processing account transfer documentation and follow up to ensure receipt
  • Following up on outstanding documentation for restricted accounts
  • Ensuring all client interaction is accurately documented
  • Gathering deferred sales charge (DSC) information
  • Ensuring adherence of all regulatory rules as it relates to client accounts and related documentation
  • Following up with clients on missing documentation required as per the industry regulatory requirements

 

3. Contribute to the effective functioning of the branch team by:

  • Building effective working relationships across the team and with various business line and corporate function contacts
  • Maintaining a high level of customer service
  • Facilitating a culture of open and honest communication
  • Actively participating and contributing to touch bases and team meetings
  • Encouraging the generation of new ideas and approaches
  • Actively sharing knowledge and experience to enhance the development of all team members
  • Developing and executing a meaningful employee development plan

 

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Ability to take initiative and work independently
  • Ability to meet deadlines
  • Knowledge of Microsoft systems: Word, Excel and PowerPoint
  • Secondary education

 

Working Conditions  

The role operates within a standard office environment.

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French as they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.

 

#SWM

ScotiaMcLeod Administrative Assistant

Scotiabank
Montréal - 3.68km
  Administrative Jobs Full-time
When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results...
Learn More
Jun 13th, 2025 at 17:52

Customer Service Advisor - DuProprio Full-time Job

EspaceProprio

Customer Service   Montréal
Job Details

Does this sound familiar? Do you want to join a team that's been revolutionizing the real estate world since 1997? What will your day look like? 

  • Make a difference in our clients ' sales projects by answering phone calls and supporting them in the sale of their property;   

  • Carry out follow-ups with our customers in order to advise them on the use of our products and services and offer them the best solutions for the success of their project.   

 

 
 

What do you need to be a Customer Service  Advisor ? 

  • For a full-time position: Be available Monday to Friday (8:30 a.m. to 5:00 p.m.); 

  • For a part-time position: Be available one evening per week (4:00 p.m. to 7:00 p.m.) as well as Saturday and Sunday (8:00 a.m. to 3:00 p.m.);  

  • A passion for customer service, because for you, it’s important to make a difference;  

  • An approach based on listening and understanding customer needs ;   

  • Interpersonal skills ;  

  • A proactive and empathetic attitude to support clients in their sales project;

  • Some customer service experience, at least enough to know you like it;   

  • Great ease with computers;  

  • The ability to travel to the Charny or Montreal office. (Details about our hybrid work model will be presented to you during the recruitment process).   

 

 

Benefits that make a real difference  

  • An hourly wage starting at $ 20.90 plus a $1 bonus if you are bilingual and a $2 bonus if you work evenings and weekends ;  

  • Recognition of relevant years of experience;  

  • The support of a team of senior advisors and colleagues to help you;  

  • A bonus system to highlight and reward your work; 

  • Paid floating leave days as soon as you start your job ; 

  • Access to an employee and family assistance program (PAEF );   

  • A telemedicine service ;   

  • An annual allowance of $200 for your sports and cultural activities;  

  • A day of paid leave when you move and for volunteering;  

  • Several employee discounts so that you can carry out your real estate projects with complete confidence and at a lower cost.  

 

And we don't stop there, because we really care about you:  

  • An integration process to quickly familiarize you with your work environment and our services;  

  • A work environment that prioritizes both your professional development and your personal growth;  

  • A social club that ensures your daily life with us is pleasant and stimulating;  

  • Collaborative teamwork where your wildest ideas are welcomed and even encouraged.

 

 

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

 

 

#LBDP

#LI-Hybrid

Customer Service Advisor - DuProprio

EspaceProprio
Montréal - 3.68km
  Customer Service Full-time
Does this sound familiar? Do you want to join a team that's been revolutionizing the real estate world since 1997? What will your day look like?  Make a difference in our clients '...
Learn More
Jun 9th, 2025 at 19:18

DATA VISUALIZATION SOLUTION ENGINEER Full-time Job

BDC

IT & Telecoms   Montréal
Job Details

BDC will be migrating its business units over the coming months to its next-generation cloud data platform, which also includes several Microsoft Power BI components.

 

In this context, BDC is seeking a brilliant and motivated Data Visualization Specialist, with strong expertise in Microsoft Power BI—both in development and administration—and excellent data visualization skills.

So, if you're passionate about using data and analytics to drive strategic decision-making in support of Canadian entrepreneurs, this role is for you!

 

As a data visualization Solution Engineer reporting to the Data Visualization team, you will play a key leadership role in transforming datasets into meaningful insights through compelling visuals for end users.

 

Success in this role depends on your ability to design, develop, and evolve impactful data visualization products (dashboards, scorecards, semantic models, etc.), define and promote best practices in data visualization, and build capabilities that enable a community of analytical users to effectively create their own data visualization products.

 

CHALLENGES AHEAD

  • Governance of Visualization Solutions: Oversee the production and evolution of data visualization solutions by facilitating the promotion process, creating and managing templates, and ensuring the high quality of solutions before deployment.

  • Architecture Support: Assist the architecture team in designing and evolving solutions, and in integrating with other service platforms (data catalog, data quality, etc.).

  • Design Leadership: Lead design sessions, provide guidance and mentorship, and promote user-centric and role-based design approaches.

  • Development of Composite Solutions: Design, build, implement, and support composite data visualization applications and automated workflows.

  • Production Analytics Management: Manage production analytics solutions with an asset management mindset, including content management, security implementation, administrative configuration, and coordination with other teams and vendors.

  • Business Collaboration: Work with business units to gather requirements by focusing on desired outcomes and working backwards, while proactively communicating and collaborating with internal stakeholders.

  • CI/CD Implementation: Implement and manage CI/CD pipelines using Azure DevOps to automate deployments and product testing.

  • Source Control & Collaboration: Promote the use of Git and Azure DevOps for source code management and collaboration within the Microsoft Power BI ecosystem.

  • Power BI Administration: Perform administrative tasks on the Microsoft Power BI platform, including capacity, availability, performance, security, and license management.

  • Platform Auditing & Compliance: Audit platform content and manage the obsolescence and compliance of its components and products (reports, datasets, code, design, security, etc.).

  • Training & Mentorship: Train and mentor junior members of analytics teams on best practices in data visualization and CI/CD pipeline management.

 

WHAT WE ARE LOOKING FOR

  • Bachelor's or Master's degree in computer science, information systems, mathematics, or a related field.

  • 6+ years of relevant experience with the Microsoft PowerBI platform (or Tableau) in terms of platform management and development of data visualization solutions (datasets, dashboards...).

  • Practical experience in data integration and transformation in cloud environments (Databricks, Azure) and on-premises (SQL servers, Informatica).

  • Practical experience using Git with Azure DevOps (3+ years) for CI/CD pipeline management (Pipelines as Code with YAML).

  • Practical experience using and administering data visualization platform such as Power BI, Tableau, etc.

  • Proficiency in Microsoft development languages DAX, TSQL, Powershell, Python, R, etc.

  • Experience in data analysis and understanding of different types of data models (3NF, Multidimensional...).

  • Ability to understand the flow and mechanics of data and systems within BDC, their characteristics, and limitations.

  • Solid understanding of the capabilities and limitations of various data analysis techniques, from basic modeling to machine learning, to choose the right method for the analysis at hand.

  • Excellent analytical and conceptual thinking skills.

  • Ability to influence stakeholders and work closely with them to determine acceptable solutions.

  • Excellent planning, organization, teamwork, documentation, and time management skills.

  • Interpersonal skills, fostering collaboration, and building cross-functional relationships.

  • Results-oriented, strongly focused on ownership and accountability.

  • 5+ years of experience working in or with Lean and Agile software delivery teams (Safe, Scrum...).

  • Bilingualism (French and English) written and spoken.

  • Experience in financial services or the banking sector is an asset.

 

#INDHP

DATA VISUALIZATION SOLUTION ENGINEER

BDC
Montréal - 3.68km
  IT & Telecoms Full-time
BDC will be migrating its business units over the coming months to its next-generation cloud data platform, which also includes several Microsoft Power BI components.   In this con...
Learn More
Jun 9th, 2025 at 19:15

Mobile Guard Full-time Job

Securitas Canada

Security & Safety   Montréal
Job Details

JOB SUMMARY: As part of Securitas Mobile operation provides guard services to project a security presence, which may include operating a vehicle to perform patrol, inspection, and/or incident response services. 

 
Distinguishing Characteristics: Duties consist primarily of Security Guard duties within an Mobile operation. May be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service, according to business necessity. 
 
ESSENTIAL FUNCTIONS 
• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. 
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. 
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. 
1. Provides mobile guarding services to project a security presence, which may include operating a vehicle to perform patrol, inspection, and/or incident response services; maintains radio or other communications contact with office or base to report status or incidents, or to request additional assistance or response. 
2. Checks for unsafe conditions, hazards, security violations, and unauthorized persons; inspects buildings, grounds and security devices; monitors and sets security devices. 
3. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations; sets up barriers and signage, and provides direction or information to others. 
4. Prepares logs or reports as required for patrol route; writes and/or types reports and/or enters information in a computer using standard grammar; inspects security control logs and takes action as required. 
5. Observes and reports incidents or suspicious activity to client representatives, company management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required. 
6. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents or conditions following procedures established for assignment, by the company, or through training or certification. 
7. Carries out specific tasks and duties of a similar nature and scope as required. 
 
 MINIMUM QUALIFICATIONS AT ENTRY Additional qualifications may be specified and receive preference, depending upon the nature of the position. 
 
MINIMUM HIRING STANDARDS 
• Must be at least 18 years of age. 
• Must have a reliable means of communication (i.e., pager or phone). 
• Must have a reliable means of transportation (public or private). 
• Must have the legal right to work in the Canada. 
• Must have the ability to speak, read, and write English and French in the province of Quebec. 
• Must have a High School Diploma or GED. If not, must be willing to complete the GED program within six months. 
• Must be willing to participate in the Company’s pre-employment screening process, including background investigation. 
 
Education/Experience: High School Diploma or G.E.D.; related experience preferred. 
 
Competencies (as demonstrated through experience, training, and/or testing)
• Must be able to meet and continue to meet any applicable licensing requirements for Security Guards. 
• Driving record must meet company and/or insurance standards. 
• Knowledge of or ability to learn security operations and procedures. 
• Ability to carry out instructions furnished in written, oral, or diagrammatic form. 
• Ability to be an effective team member and to work independently. 
• Ability to maintain professional composure when dealing with unusual circumstances. 
• Courteous telephone manner. 
• Ability to adapt to changes in the external environment and organization. 
• Ability to write routine correspondence, including logs and reports. 
• Good organizational skills. 
• Ability to provide high quality customer service. 
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. 
 
WORKING CONDITIONS (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. 
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. 
• Must undergo and meet company standards for background and reference checks and behavioral selection survey, in addition to any mandatory licensing requirements. 
• May be required to work overtime without advance notice. 
• Required ability to handle multiple tasks concurrently. 
• Keyboarding, basic computer usage and operating controls. 
• Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others. 
• Frequent sitting, standing and walking, that may involve climbing stairs and walking up inclines and on uneven terrain. 
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. 
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. 
• Close vision, distance vision, and ability to adjust focus. 
• May require driving vehicle for long periods of time in the performance of duties. 
• On occasion may be required to perform stressful and physical activity. 
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. 
• May be exposed to or required to handle sensitive and confidential information.

Mobile Guard

Securitas Canada
Montréal - 3.68km
  Security & Safety Full-time
JOB SUMMARY: As part of Securitas Mobile operation provides guard services to project a security presence, which may include operating a vehicle to perform patrol, inspection, and/...
Learn More
Jun 9th, 2025 at 18:42

Bilingual Administrative Assistant Full-time Job

Scotiabank

Administrative Jobs   Montréal
Job Details

As a Regional Administrative Specialist, you will be responsible for providing administrative and operational support to assist Financial Advisors and Portfolio Managers in maintaining high standards of service for all MD clients. 

 

Is this role right for you? In this role you will:

 

  • Be accountable for the preparation and processing of client documentation and inputting transaction requests as directed by Advisors and Portfolio managers 
    Work with Advisors, as well as a larger regional team of Administrators 
    Be responsible for maintaining the currency and accuracy of the client contact database, ensuring all applicable information and notes are recorded correctly 
    Play an important role in booking and preparing files for client meetings, responding to time-sensitive requests from Advisors during client meetings, preparing correspondence and ensuring a quick and efficient response to all inquiries from current and prospective clients regarding MD products and services 
    Maintain a follow-up system for inquiries and issues, ensuring expeditious resolution based on MD specified service standards 
    Support and participate in the research and resolution of a variety of client concerns as well as contributing to special projects, as required 
    Ensure that monthly compliance-related tasks, such as compliance reporting logs and following up on non-compliant paperwork, are completed efficiently 
    Liaise with Accountants and third parties to provide tax documents or statements as requested 
    Perform general office duties, including reception coverage, when required 
     
    Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

 

  • College diploma in business, commerce or equivalent
    Demonstrated knowledge of the financial services industry and rules regarding estates, trusts, RESPs, RDSPs, FHSAs RRSPs/RRIFs, TFSAs, non-registered investments, and applicable tax-related issues 
    Proficiency with Microsoft Office Suite 
    Working knowledge of CRM2 
    Canadian Securities Course (CSC) & Conduct and Practice Handbook (CPH) are considered assets
    A dedication to client service
    Strong organizational skills
    Strong attention to detail and follow-through skills
    Excellent verbal and written communication skills
    Initiative and are resourceful
    An ability to work independently or effectively within a team
    An ability to manage multiple priorities in a fast- paced environment
    An ability to effectively manage change
    A focus on achieving results  

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in  addition to French because they will be required to work closely with other groups from head office who operate primarily in English, they will report to a manager from head office who is an English speaker, and/or they will serve an English-speaking clientele.

Location(s):  Canada : Quebec : Montreal || Canada : British Columbia : Vancouver || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa || Canada : Ontario : Toronto

Bilingual Administrative Assistant

Scotiabank
Montréal - 3.68km
  Administrative Jobs Full-time
As a Regional Administrative Specialist, you will be responsible for providing administrative and operational support to assist Financial Advisors and Portfolio Managers in maintai...
Learn More
Jun 6th, 2025 at 14:28

Marketing specialist Full-time Job

Agence De Placement Celine

Marketing & Communication   Montréal
Job Details

Overview

Languages

English or French

Education

  • College/CEGEP
  • Administrative assistant and secretarial science, general
  • Executive assistant/executive secretary
  • Marketing, other

Experience

5 years or more

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Develop communication strategies
  • Evaluate communication strategies and programs
  • Implement communication strategies and programs
  • Oversee the preparation of public written material
  • Publicize activities, workshops, meetings and other events for fundraising or information purposes
  • Prepare reports, research papers, educational texts or articles
  • Advise clients on advertising or sales promotion strategies
  • Assist in the preparation of brochures, reports, newsletters and other material
  • Initiate and maintain contact with the media
  • Conduct analytical marketing studies
  • Develop portfolio of marketing materials
  • Develop marketing strategies

Experience and specialization

Computer and technology knowledge

  • Microsoft Publisher
  • Microsoft Visio
  • MS Office
  • MS Outlook
  • MS Windows
  • Adobe Illustrator
  • Adobe Photoshop
  • CSS
  • HTML editing software
  • MS Excel
  • MS Word

Area of work experience

  • Marketing
  • Sales and marketing promotions

Additional information

Work conditions and physical capabilities

  • Work under pressure
  • Attention to detail
  • Overtime required

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Organized
  • Team player
  • Accurate
  • Reliability
  • Quick learner

 

How to apply

By email

hr@agencyceline.com

 

This job posting includes screening questions. Please answer the following questions when applying:

  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

Marketing specialist

Agence De Placement Celine
Montréal - 3.68km
  Marketing & Communication Full-time
  33
Overview Languages English or French Education College/CEGEP Administrative assistant and secretarial science, general Executive assistant/executive secretary Marketing, other Expe...
Learn More
Jun 6th, 2025 at 14:10

Administrative Associate, Wood Gundy-Bilingual Full-time Job

CIBC

Administrative Jobs   Montréal
Job Details

As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through specialized relationship management, reliable investment advice and exceptional client service. As a Administrative Associate, you will work closely with a team of CIBC Wood Gundy Investment Advisors to help them manage their portfolios and build new business relationships. You will communicate directly with high net worth clients to provide support, identify opportunities and proactively enhance the client experience.
 

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
 

How you’ll succeed

  • Administrative Support - Maintain compliance standards when dealing with clients or handling client files. Perform administrative duties and participate in administrative processes related to Investment Advisor and team support. Assist in the development of investment plans and written proposals for current and prospective clients. Assist with processes to redirect assets to appropriate financial products based on client risk tolerance and demographic profile as determined by the Investment Advisor.

  • Client Engagement - Focus on each client's experience and connect on a personal level to make every interaction meaningful. Anticipate client needs and communicate promptly with your team to build trust and deepen client relationships. Identify activities, processes, and opportunities to improve the client experience. Follow through on requests by answering questions and providing an exceptional experience.

  • Critical Thinking - Verify documents in accordance with established signature delegation procedures to confirm that documents received from clients are complete and properly signed. Review complex legal agreements related to cash management products to enable the implementation of new products and changes to existing products. Close gaps in signing authority documents, escalate unresolved issues, enforce policies, or engage appropriate internal partners to facilitate resolution. 

  • Organizational Skills - Support your Advisor by responding quickly to client requests and maintaining compliance standards on all files. Drive team success by improving team productivity, proactively uncovering business opportunities, and assisting in the allocation of assets to the right financial products.

 

Who you are

  • You put clients first. You communicate to find the right solutions. You exceed expectations because it's the right thing to do.

  • You are a certified professional (an asset) You are an Investment Representative (IR) and your license is in good standing and therefore you completed the Canadian Securities Course (CSC) and the Standards of Conduct Manual (CPH). It is an asset to have your Options and Derivatives (DFOL) license.

  • You put your heart into your work. You care about people and respect different points of view. You listen to others and learn from their experience.

  • You understand that every detail counts. You notice things that others don't. Your critical thinking skills help inform your decision-making. 

  • You make sense of data. You enjoy studying complex problems and interpreting information. You are confident in your ability to communicate detailed information in a powerful way. 

  • Experience in the financial services and brokerage industry and a working knowledge of various listing instruments are required.

  • Values matter to you. You are your own person at work and embody our values of trust, teamwork, and accountability.

  • You’re fluent in French and English to serve our clients in the community.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

 

 

 

Job Location

Montreal-1 Place Ville Marie

 

Employment Type

Regular

 

Weekly Hours

37.5

 

Skills

Accountability, Activity Coordination, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative

Administrative Associate, Wood Gundy-Bilingual

CIBC
Montréal - 3.68km
  Administrative Jobs Full-time
As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through specialized relationship management, reliable investment advic...
Learn More
Jun 5th, 2025 at 17:26

Administrative Associate, Wood Gundy-Bilingual Full-time Job

CIBC

Administrative Jobs   Montréal
Job Details

What you’ll be doing

 

As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through specialized relationship management, reliable investment advice and exceptional client service. As a Administrative Associate, you will work closely with a team of CIBC Wood Gundy Investment Advisors to help them manage their portfolios and build new business relationships. You will communicate directly with high net worth clients to provide support, identify opportunities and proactively enhance the client experience.
 

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
 

How you’ll succeed

  • Administrative Support - Maintain compliance standards when dealing with clients or handling client files. Perform administrative duties and participate in administrative processes related to Investment Advisor and team support. Assist in the development of investment plans and written proposals for current and prospective clients. Assist with processes to redirect assets to appropriate financial products based on client risk tolerance and demographic profile as determined by the Investment Advisor.

  • Client Engagement - Focus on each client's experience and connect on a personal level to make every interaction meaningful. Anticipate client needs and communicate promptly with your team to build trust and deepen client relationships. Identify activities, processes, and opportunities to improve the client experience. Follow through on requests by answering questions and providing an exceptional experience.

  • Critical Thinking - Verify documents in accordance with established signature delegation procedures to confirm that documents received from clients are complete and properly signed. Review complex legal agreements related to cash management products to enable the implementation of new products and changes to existing products. Close gaps in signing authority documents, escalate unresolved issues, enforce policies, or engage appropriate internal partners to facilitate resolution. 

  • Organizational Skills - Support your Advisor by responding quickly to client requests and maintaining compliance standards on all files. Drive team success by improving team productivity, proactively uncovering business opportunities, and assisting in the allocation of assets to the right financial products.

 

Who you are

  • You put clients first. You communicate to find the right solutions. You exceed expectations because it's the right thing to do.

  • You are a certified professional (an asset) You are an Investment Representative (IR) and your license is in good standing and therefore you completed the Canadian Securities Course (CSC) and the Standards of Conduct Manual (CPH). It is an asset to have your Options and Derivatives (DFOL) license.

  • You put your heart into your work. You care about people and respect different points of view. You listen to others and learn from their experience.

  • You understand that every detail counts. You notice things that others don't. Your critical thinking skills help inform your decision-making. 

  • You make sense of data. You enjoy studying complex problems and interpreting information. You are confident in your ability to communicate detailed information in a powerful way. 

  • Experience in the financial services and brokerage industry and a working knowledge of various listing instruments are required.

  • Values matter to you. You are your own person at work and embody our values of trust, teamwork, and accountability.

  • You’re fluent in French and English to serve our clients in the community.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

 

 

 

Job Location

Montreal-1 Place Ville Marie

 

Employment Type

Regular

 

Weekly Hours

37.5

 

Skills

Analytical Thinking, Business Development, Business Documentation, Customer Experience (CX), Developing Proposals, Financial Products, Investment Portfolios, Marketing Activities, Transaction Banking, Work Collaboratively

Administrative Associate, Wood Gundy-Bilingual

CIBC
Montréal - 3.68km
  Administrative Jobs Full-time
What you’ll be doing   As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through specialized relationship management, re...
Learn More
May 29th, 2025 at 17:04

Bilingual Contact Centre Representative, Canadian Banking, Easyline Full-time Job

TD

Customer Service   Montréal
Job Details

Work Location:

Montréal, Quebec, Canada

 

Hours:

37.5

 

Line of Business:

Personal & Commercial Banking

 

Pay Details:

45 700 $/$45,700 - 61 000 $/$61,000 CAD

 

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

 

Job Description:

Department Overview 

Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business. 

 

Job Details  

What Youll Do 

As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.  

As a valued member of our Contact Centre Team, you will:  

  • Make peoples day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

  • Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

  • Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

  • Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

 

 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

  • High School Diploma or equivalent  

  • Bilingual (French & English) 

  • Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

  • Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

  • Ability to work both independently and as part of a team.  

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

 

Language Requirement 

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. 

 

Additional Information  

We’re delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

 

Colleague Development  

If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

 

Training & Onboarding 

We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. 

 

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.

Bilingual Contact Centre Representative, Canadian Banking, Easyline

TD
Montréal - 3.68km
  Customer Service Full-time
Work Location: Montréal, Quebec, Canada   Hours: 37.5   Line of Business: Personal & Commercial Banking   Pay Details: 45 700 $/$45,700 - 61 000 $/$61,000 CAD   TD is committed...
Learn More
May 28th, 2025 at 18:04

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