As a Client Support Coordinator, you deliver outstanding customer service to BDC clients by meeting their individual needs. You are, in particular, responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

 
CHALLENGES TO BE MET 
In a typical week, you would: 

• Exercise your analytical skills by actively participating in developing a portfolio to uncover financing opportunities and develop innovative value-added solutions that meet clients' needs.

• Contribute to marketing initiatives by organizing events, campaigns, and activities. This includes preparing marketing communications and providing on-site logistical support.

• Enjoy managing multiple projects to support our internal teams and initiatives.

• Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process. You would use your exceptional organizational skills to ensure the accuracy of information, prepare documents and forms and provide efficient follow-up.

• Maintain business relationships with various external organizations and help promote BDC's financing services with influencers and prospects.

• Use your financial knowledge to perform pre-qualification and risk-rating activities for BDC financing clients and prospects, as well as conduct the initial interview with clients, among other activities.

 
WHAT WE ARE LOOKING FOR 

• You are described as someone who is highly organized, enjoys collaborating with others and able to prioritize effectively to meet deadlines.

• Backed by your experience in customer service, you are someone who’s able to take initiative and knows how to listen and identify sales opportunities.

• You have a high interest in entrepreneurship and experience in customer service. Previous banking experience is an asset.

• You have the capacity to adapt to different situations.

• You have a bachelor's degree in business administration or a related field.

• You have the capacity to think concisely.

• You have excellent communication skills in English. French is an asset.  

• Previous experience in banking

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

We are looking for a highly organized and proactive Administrative Assistant to support our Chief Economist and the Vice-President of External Communications. This role requires a rigorous person with excellent coordination skills, including complex travel planning, and the ability to provide day-to-day administrative support in a bilingual and dynamic environment.

CHALLENGES TO BE MET

• Coordinate travel logistics (domestic and international): flights, accommodations, itineraries, expense reports.

• Manage calendars, organize meetings in different time zones, and prepare briefing documents.

• Support the preparation of presentations, reports and communications for internal and external audiences.

• Liaise with internal teams and external stakeholders to ensure smooth coordination.

• Process invoices, purchase orders and expense reports in accordance with internal policies.

• Provide ad hoc support to the Executive Assistant as required.

WHAT WE ARE LOOKING FOR

• Diploma of Collegial Studies (DEP or DEC) in office automation technology or related field.

• Minimum of 3 years of relevant experience in administrative support, ideally in a corporate or public affairs context.

• Demonstrated experience in managing complex travel and executive agendas.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Excellent organizational, time management and prioritization skills.

• Excellent oral and written communication skills in French and English.

• Discretion, diplomacy and professionalism.

• Ability to work independently and adapt to changing priorities.

#INDHP

BDC will be migrating its business units over the coming months to its next-generation cloud data platform, which also includes several Microsoft Power BI components.

In this context, BDC is seeking a brilliant and motivated Data Visualization Specialist, with strong expertise in Microsoft Power BI—both in development and administration—and excellent data visualization skills.

So, if you're passionate about using data and analytics to drive strategic decision-making in support of Canadian entrepreneurs, this role is for you!

As a data visualization Solution Engineer reporting to the Data Visualization team, you will play a key leadership role in transforming datasets into meaningful insights through compelling visuals for end users.

Success in this role depends on your ability to design, develop, and evolve impactful data visualization products (dashboards, scorecards, semantic models, etc.), define and promote best practices in data visualization, and build capabilities that enable a community of analytical users to effectively create their own data visualization products.

CHALLENGES AHEAD

• Governance of Visualization Solutions: Oversee the production and evolution of data visualization solutions by facilitating the promotion process, creating and managing templates, and ensuring the high quality of solutions before deployment.

• Architecture Support: Assist the architecture team in designing and evolving solutions, and in integrating with other service platforms (data catalog, data quality, etc.).

• Design Leadership: Lead design sessions, provide guidance and mentorship, and promote user-centric and role-based design approaches.

• Development of Composite Solutions: Design, build, implement, and support composite data visualization applications and automated workflows.

• Production Analytics Management: Manage production analytics solutions with an asset management mindset, including content management, security implementation, administrative configuration, and coordination with other teams and vendors.

• Business Collaboration: Work with business units to gather requirements by focusing on desired outcomes and working backwards, while proactively communicating and collaborating with internal stakeholders.

• CI/CD Implementation: Implement and manage CI/CD pipelines using Azure DevOps to automate deployments and product testing.

• Source Control & Collaboration: Promote the use of Git and Azure DevOps for source code management and collaboration within the Microsoft Power BI ecosystem.

• Power BI Administration: Perform administrative tasks on the Microsoft Power BI platform, including capacity, availability, performance, security, and license management.

• Platform Auditing & Compliance: Audit platform content and manage the obsolescence and compliance of its components and products (reports, datasets, code, design, security, etc.).

• Training & Mentorship: Train and mentor junior members of analytics teams on best practices in data visualization and CI/CD pipeline management.

WHAT WE ARE LOOKING FOR

• Bachelor's or Master's degree in computer science, information systems, mathematics, or a related field.

• 6+ years of relevant experience with the Microsoft PowerBI platform (or Tableau) in terms of platform management and development of data visualization solutions (datasets, dashboards...).

• Practical experience in data integration and transformation in cloud environments (Databricks, Azure) and on-premises (SQL servers, Informatica).

• Practical experience using Git with Azure DevOps (3+ years) for CI/CD pipeline management (Pipelines as Code with YAML).

• Practical experience using and administering data visualization platform such as Power BI, Tableau, etc.

• Proficiency in Microsoft development languages DAX, TSQL, Powershell, Python, R, etc.

• Experience in data analysis and understanding of different types of data models (3NF, Multidimensional...).

• Ability to understand the flow and mechanics of data and systems within BDC, their characteristics, and limitations.

• Solid understanding of the capabilities and limitations of various data analysis techniques, from basic modeling to machine learning, to choose the right method for the analysis at hand.

• Excellent analytical and conceptual thinking skills.

• Ability to influence stakeholders and work closely with them to determine acceptable solutions.

• Excellent planning, organization, teamwork, documentation, and time management skills.

• Interpersonal skills, fostering collaboration, and building cross-functional relationships.

• Results-oriented, strongly focused on ownership and accountability.

• 5+ years of experience working in or with Lean and Agile software delivery teams (Safe, Scrum...).

• Bilingualism (French and English) written and spoken.

• Experience in financial services or the banking sector is an asset.

#INDHP

The Manager, Business Centre for Calgary contributes to the growth of BDC's portfolio by sourcing, developing, and recommending high quality transactions in accordance with BDC's credit policies and risk parameters. They will identify business sectors with significant growth potential, being innovative and creative in structuring opportunities for the entrepreneur to meet their financing and advisory needs. They will develop and train Account Managers to grow BDC’s support for entrepreneurs. As a sales leader, the Business Centre Manager will work closely with their team of Account Managers in business development and market presence activities, and the management of the team’s pipeline and portfolio.

At BDC we are also committed to your personal development.  You will receive ongoing specialized training and education to build on your existing skill set, as well as opportunities to work with a diverse team of professionals to ensure you are ready not only for this opportunity, but whatever comes next in your career. 

CHALLENGES TO BE MET 

• Lead, coach and mentor a dynamic team of Mid-Market Account Managers located within the Calgary territory.  This will include recruitment and retention of talent.

• Connect with local business professionals and the business community at large in order to develop business relationships and obtain referrals that lead to new opportunities for team members ultimately to help BDC achieve its corporate finance goals. 

• Develop and implement a customer retention and relationship growth strategy to build a long-term profitable loan portfolio with both existing and new customers, while providing a high level of customer service. 

• Coach and guide your team to meet and exceed overall objectives related to new client acquisition, transaction volume, advisory service deliveries, customer retention rates, expected loss rates, portfolio growth, as well as other metrics.

• Oversee all pre-qualification activities and present proposals to the Credit Risk Management & Underwriting group in accordance with BDC policies and procedures, including all appropriate analysis, KYC, and documenting sound risk/reward proposals. 

• Be an active and contributing member of the Southern Alberta leadership team, ultimately contributing to both area and regional growth objectives as well as support the professional development of all team members.

WHAT WE ARE LOOKING FOR 

If you can answer YES to the following questions, you may be just the person we are looking for:

• Do you have a bachelor’s degree in business administration in Accounting/Finance or any field deemed relevant?

• Do you have 3+ years of front-line sales leadership experience, or 10-15 years progressive experience in the financial services sector?

• Do you have excellent communication skills, including public speaking?

• Are you a strategic listener, conscious conversationalist, and do you have the ability to persuade and influence people from a wide range of roles and backgrounds?

• Do your clients and business contacts remember you because of the outstanding customer service and the impactful support you provide them?

• Are you willing to train and mentor account managers to sell financial and advisory services to demanding and sophisticated clients, in a variety of sectors and segments?

• Are you exceptional at prioritizing and managing multiple stakeholders in a collaborative and innovative work environment? 

• Are you a team player who creates lasting and trusting relationships with your peers, business contacts and external partners?

• Are you able to drive negotiations and partnerships with businesses and decision makers at the highest levels? 

You will also stand out in our selection process if:

• In addition to an undergraduate degree, you possess professional credentials such as a MBA, CPA, CFA, PMP, or CMC.

• You have a track record of inspiring, influencing, and engaging both colleagues, clients, and connections in your professional network.

A valid driver's license and access to a vehicle is required.

#INDHP

Reporting to the Chapter Lead of Application Services, the Senior Software Developer is an integrated role within the IT solution delivery team. The Developer must participate in the full development cycle, starting with planning and estimates, developing, implementing, and deploying complex services, orchestrations, and integrations following requirements in a continuous integration and deployment context. Working smoothly in a fast-evolving environment and in a collaborative work mode will be the norm.

The person joining the team as a Senior Software Developer will be part of a group responsible for supporting and improving our public portal, especially in relation to the Backend.

The work takes place in a complex environment, as our public portal is extremely vast. A solid knowledge of the Backend development world is essential to meet our evolution needs. Knowledge of Optimizely version 12 CMS will be a plus. Additionally, knowledge of the banking world is an important asset to understand the context of our activities.

Experience in working in an Agile model is essential to integrate well into our ecosystem. The Software Engineering Specialist must also collaborate and act as a leader with other developers on the team, as well as with Analysts and our internal clients.

CHALLENGES TO MET

• Maintenance and evolution of existing components

• Ensure that the team uses appropriate engineering practices, invests in continuous improvements of tooling or technical debt, and that the system evolves to meet its needs and changing environment

• Compliance with architecture, security, and industry best practices standards by the application/product

• Communication/collaboration with other teams and within the team

• Define and review programming codes to ensure development standards are met and compatible with software, analysis, and design, following "best practices" in documentation

• Collaborate with the team to develop functional specifications to understand business solutions and complexities

• Provide first-level technical support to resolve production issues and provide support according to established service levels

• Develop, implement, and deploy complex services, orchestrations, and integrations following requirements and functional specifications in a continuous integration and deployment context across all environments up to Production

• Design, document, develop, and implement appropriate technical solutions based on information architecture, taxonomic analysis, and functional and non-functional requirements

• Develop unit tests and ensure their proper execution

• Ensure the repair of failures before software delivery

• Act as the API team representative in various initiatives, projects, evolutions, to maintain the sustainability of software operation from an infrastructure and configuration perspective

• Actively participate in daily Scrums

• Adapt to evolving technology, learning and applying new methods to achieve organizational goals and follow best practices for the financial and IT industry

• Control the quality and stability of provided IT systems by following standard product lifecycle development practices (PLC)

WE ARE LOOKING FOR

Education and desired experience

• Bachelor’s degree in information technology or equivalent experience

• At least ten years of experience in development or information technology

• Experience in the banking sector is an asset

• Experience as an Episerver developer (version 12) is an asset

• Seven to ten years of experience as a Fullstack or Backend developer

Knowledge and skills

• Experience in software development and coding in various languages (.NET MVC, .NET Core, HTML, SCSS, JavaScript, TypeScript, etc.) 

• Experience with various build tools (Gulp, NodeJS, YAML, etc.)

• Experience with software engineering approaches such as TDD, Pair Programming, CI/CD, Release Pipeline, and Azure DevOps

• Demonstrate a high level of collaboration with developers and product owners

• Practical experience with Azure DevOps

• Practical experience in Agile mode (Scrum, Kanban, INVEST) 

• Practical experience with Mulesoft is an asset

• Knowledge of RAML & Swagger is an asset 8.

• Knowledge of YAML & XML 9.

• Experience with Splunk and Dynatrace is an asset 10.

• Knowledge of various protocols such as REST, HTTP, MQ, AMQP, JSON, and SOA 11.

• Knowledge of web standards and security related to APIs (OAuth, OIDC, SSL, CORS, JWT) is an asset 12.

• Knowledge of automated API testing is an asset

Other desired skills:

• Assume responsibility for assigned work to advance action plans and resolutions

• Autonomy, initiative, and organizational skills

• Proficiency in analysis, documentation, and problem-solving

• Ability to learn quickly

• Strong problem-solving, teamwork, adaptability, and autonomy skills

• Excellent verbal and written communication skills in both official languages

• Ability to work in a matrix and changing environment

• Practical knowledge of various aspects of the IT/Web domain