As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

DO YOU HAVE THE SKILLS

We would love to work with you if you have:
 

• Experience in the securities industry
• Willingness to become duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

#SWM

We are committed to investing in our employees and helping you continue your career at Scotiabank. 

The Administrative Associate’s primary focus is to assist an Advisor in the day to day trading and the administration of their business. The Administrative Associate may support more than one Advisor who may have different types of business.

IS THIS ROLE RIGHT FOR YOU

In the role you will:

1. Ensure a high level of client service by:

• Supporting advisor in the regular review of clients portfolios to identify client needs for Team of Experts services
• Reviewing the portfolio to ensure it meets the current or updated risk profile and aligns with applicable investment program
• Gathering research & product information from internal and external sources
• Entering client trades as directed by client or Advisor
• Remaining up to date with all the regulatory rules and trading activities as it relates to client accounts

2. Ensure effective client administration by:

• Following up with clients on missing documentation required as per the industry regulatory requirements
• Maintaining client files and information of the appropriate systems
• Checking daily trades and all system entries in accounts for timelines and accuracy
• Responding to client inquiries in a timely, responsive manner
• Resolving issues and effecting client transactions expeditiously and accurately, escalating issues to Advisor when appropriate
• Resolving issues and effecting client transactions expeditiously and accurately, escalating issues to Advisor when appropriate
• Issuing instructions for client withdrawals, deposits, swaps and transfers according to client or Advisor instructions
• Ensuring all client interaction is accurately documented
• Understanding the required documentation for all client account types

3. Provide marketing assistance to the Advisor by:

• Identifying opportunities to gather additional assets and/or increase revenue within the existing client base (i.e. referrals, consolidation of assets, insurance, etc…)
• Developing, distributing and maintaining marketing materials
• Organizing client events, including lunch & learns, seminars, client appreciation
• Maintaining or co-ordinating electronic marketing
• Managing the approval process for all marketing and mass communication

4. Supporting the growth of the Advisor by:

• Reviewing and reducing all restricted accounts
• Managing the Bank referral process
• Assisting in idea generation
• Reviewing the daily commission reports and follow up on unpaid commissions
• Tracking the Growth Bonus payments and follow up
• Preparing, analyzing, and presenting reports and recommendations, financial plans/concepts, insurance, annual trading summary etc. to the Advisor for review
• Providing recommendations for improvement to business processes, additional value to clients, and utilization of our Team of Experts

5. Contribute to the effective functioning of the branch team by:

• Building effective working relationships across the team and with various business line and corporate function contacts
• Maintaining a high level of customer service
• Facilitating a culture of open and honest communication
• Actively participating and contributing to touch bases and team meetings
• Encouraging the generation of new ideas and approaches
• Actively sharing knowledge and experience to enhance the development of all team members
• Developing and executing a meaningful employee development plan

DO YOU HAVE THE SKILLS

We would love to work with you if you have:

• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to take initiative and work independently
• Ability to meet deadlines
• Understanding of industry and firm compliance regulations

EDUCATION AND ACCREDITATIONS

• Canadian Securities Course (CSC)
• Conduct and Practices Handbook (CPH)
• Investment Representative Training (IRT)
• Post Secondary

Working Conditions  

• The role operates within a standard office environment.
• The branch is a fast paced often high stress environment often with conflicting demands
• Seminars and client/prospect events are often held in the evening which can require a longer than usual working day.

 Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French as they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.

#SWM

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO is a requirement
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

#LI-Onsite #LI-HA1

#SWM

As a Software Engineer with Cloud platform enablement, you will have an opportunity to be part of a group of people changing how the Bank develops applications, consumes services, and manages our IT infrastructure. We are looking to build our Product Engineering teams with influencers, practitioners, and leaders who will drive us forward and enhance the experience of our customers. 

The API Engineering team builds products and reusable software components and tools that accelerate the development velocity of hundreds of application development teams, provide architecture as code, provide solution design, development, integration, and operational services for enterprise customers. If you are passionate about building advance software components, have a strong technical mindset, and thrive when immersed in a fast-moving and high performing team, then this is the place for you! An ideal candidate is a Software Engineer with about 3 years of experience in designing and developing backend services / APIs, familiar with software development best practices and have a sound understanding of cloud native solutions.

Is this role right for you? In this role you will: 

• Primarily focused on design and development of our API Gateway solution built on Apigee.
• Participating in daily design discussions focused on scalability and design and implementation best practices.
• Design and develop  technical solutions and strategies for software applications and building detail technical design, deployment & implementation patterns
• Assess and analyze business strategy & requirements, working on breaking-down, scoping and estimating tasks.
• Our team is a high performing, flexible and fast – you will be asked to provide peer reviews, leadership, mentorship and quality control on a daily basis.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: 

• Minimum of 3 years of professional experience as a Full Stack or backend focused development.
• Preferably with experiences in API development and understanding of API products.
• Proficiencies with the backend stack like Java or JavaScript.
• Experience with Full Stack PHP/Drupal Web Development is a plus.
• Strong understanding of SQL and experience with database integration and optimization.
• Knowledge and working experience of automated testing – unit, integration, and functional testing.
• Familiar with Linux shell scripting and basic admin.
• Proficient in using GIT for source code repository and Maven / Gradle for build.
• Proficient in IDE tools such as Eclipse, IntelliJ IDEA or VSCode.
• Experience using Jenkins for building CI/CD pipelines and using SonarQube, Fortify, Web Inspect an dBack Duck for Code Quality.
• Knowledge of GCP, Docker, Splunk, Dynatrace is an asset.
• Proficient in Cloud-native Containerized Architecture such as Kubernetes and Service Mesh is a plus.
• Bachelor (equivalent or higher) degree in Computer Science, Engineering, or related discipline.
• Minimum 3 to 5 years of experience in developing backend services.
• Experience with Agile methodologies for developing software.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

In this role you will: 

• Manage and participate ‘hands-on’ in providing technical specifications and designs, developing detailed work-plans, scheduling technical resources, monitoring progress against plan and developing/maintaining programs according to standards.  The incumbent must ensure software, programs and applications developed and/or configured to meet high availability, integrity and reliability requirements.
• Provide technical expertise, guidance, advice and knowledge transfer to all development staff on all aspects of application development for assigned applications or technology. Provide recommendations on departmental standards surrounding systems architecture, application development, systems integration, data modelling, testing, as well as, performing reviews and walkthroughs of all major project deliverables to ensure the quality and completeness of functionality.
• Provide production and user acceptance testing application support to complex technical problems on all assigned applications and technology that serve each business unit by analyzing problems, implementing solutions and developing new procedures surrounding support.
• Implement new systems or enhancements by reviewing programs written by team members, establishing and executing system test procedures, developing implementation plans, developing the required program and system documentation and ensuring all functionality has been delivered as required. The incumbent is also required to provide post implementation support and training to the computer operations staff on the production processing functionality.
• Maintain a good understanding of the Division's business strategies, business policies, financial instruments, risk management and backoffice processing.  In addition, the incumbent is required to provide leadership and specialized consultation in defining, planning and maintaining a strategy for the architecture, development and implementation of technology and systems within the Division to provide effective technical consulting and support services to the Division.
• Ensure the department's objectives are met by assisting in recruiting qualified staff, providing input to performance appraisals on time and maintaining up to date knowledge of technology, industry and business practices.
• The incumbent is guided by Bank policy and receives broad direction from the Senior Manager/Director, and general direction from the Project Manager for the projects assigned.  The incumbent is expected to function independently to identify opportunities for automation or efficiency, to introduce new technologies and to ensure that the department's objectives are met.

Do you have the skills that will enable you to succeed in this role? 
 

• 5+ years of design and implement highly interactive, scalable APIs
• 3+ year of experience with Office 365 development utilizing PowerApps, Flow, and SharePoint Online.
• Understanding of Microsoft Power Automate, including standard connectors with Power Apps, Dataverse and other associated products.
• 7+ years of experience with Microsoft SQL Server. Expert knowledge of SQL server, SSRS, SSIS.
• Exposure to application development within cloud platforms like Azure/GCP.
• Working experience of building web-based applications, UX design and workflow process.
• Experience with DevOps tools such as Azure DevOps and/or Jenkins.
• Experience with collaboration tools such as JIRA, Bitbucket and Confluence.
• Language fluency in English.
• Undergraduate degree in Computer Science, Computer Engineering or equivalent.
• Candidates with a financial industry background will be preferred. 

What's in it for you? 
 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.   
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.   
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

Location(s):  Canada : Ontario : Toronto

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

As an Administrative Support Assistant, your role is to provide administrative support to one or more Advisors and their teams.  

IS THIS ROLE RIGHT FOR YOU

In the role you will:

1. Ensure a high level of non-trade client service by:

• Acting as receptionist by answering phones and greeting clients
• Arranging client meetings including venues, preparing printed materials and handling schedule changes
• Assisting with Advisor seminars by booking venues, scheduling guests, greeting clients, arranging for refreshments etc.
• Following up on client meetings and entering notes in contact management system
• Processing client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Responding to client inquiries and issues in a timely, responsive manner and escalating to Advisor when appropriate

2. Provide administrative support by:

• Processing client account documentation
• Assisting in writing and processing clients’/prospects letters and proposals
• Ordering marketing materials
• Maintaining client files and information on the appropriate systems
• Opening new accounts and processing new account documentation
• Processing account transfer documentation and follow up to ensure receipt
• Following up on outstanding documentation for restricted accounts
• Ensuring all client interaction is accurately documented
• Gathering deferred sales charge (DSC) information
• Ensuring adherence of all regulatory rules as it relates to client accounts and related documentation
• Following up with clients on missing documentation required as per the industry regulatory requirements

3. Contribute to the effective functioning of the branch team by:

• Building effective working relationships across the team and with various business line and corporate function contacts
• Maintaining a high level of customer service
• Facilitating a culture of open and honest communication
• Actively participating and contributing to touch bases and team meetings
• Encouraging the generation of new ideas and approaches
• Actively sharing knowledge and experience to enhance the development of all team members
• Developing and executing a meaningful employee development plan

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to take initiative and work independently
• Ability to meet deadlines
• Knowledge of Microsoft systems: Word, Excel and PowerPoint
• Secondary education

Working Conditions  

The role operates within a standard office environment.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French as they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.

#SWM

The Team
Cash Management Program is one of the most critical programs within the bank and aligns with the bank’s strategic direction. The successful candidate joining this program will not only learn what it is like to be a full-stack software engineer, but also get to work directly with leaders from both the business  and technology side! On top of that, the successful candidate will get to experience how it is like to work within an Agile software engineering team. Finally, the successful candidate can expect to learn about mission critical payment and cash management services within the bank, how they are engineered, and get a peek into the future of cash management and payments within Scotiabank, Canada, and across the world!

Contributes to the overall success of the Payments & Core Banking Engineering globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. 

Is this role right for you?

• Participate in the complete end-to-end software delivery life cycle (SDLC) using primarily Pega. In addition to the following ReactJS, NodeJS, Java, and Spring     
• Work with business and technology partners to debug, test, and productionize new feature development     
• Opportunity to use AI assisted tool such as MS-Copilot to perform the day to day responsibilities.
• Create and maintain technical documentation for the applications     
• Collaborate with senior leaders and team members.
• Approach problems and contribute to creating solutions.
• Continuously further develop technical skills and expertise with new technologies 
• Work within a team of approximately 5 to 7 cross-functional individuals.

Do you have the skills that will enable you to succeed in this role?

• Pursuing or recently completed Bachelor's Degree in Computer Science, Software Engineering, or related area.
• Experienced with object oriented programming (OOP) and common software engineering tools and platforms (e.g. Java, Spring, etc)
• Experience and/or certifications with Google Cloud, AWS, Azure, or other cloud-based development stacks  
• Experience working with containerized (Kubernetes, docker) applications  
• Strong communication and presentation skills.
• Self-motivated and results-oriented.
• Ability to interact with cross-functional teams.
• Strong problem-solving abilities.
• Good analytical and organizational skills.
• Ability to work in a fast-paced environment.

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community egagement & belonging with our various programs such as hackathons and much more!

Work conditions: Hybrid

 #LI-Hybrid

As a Receptionist/Branch Operations Assistant, you will be in a highly visible role and the first point of contact for clients. You will contribute to the overall success of Scotia Wealth management’s multiple business lines and other Bank Partners, by greeting and directing clients; taking and relaying messages and responding to and actioning client requests.
   

IS THIS ROLE RIGHT FOR YOU 
In the role you will: 

• Create a positive and welcoming initial first impression representing Scotia Wealth Management (SWM)
• Coordinate internal communication to staff
• Organize and maintain various filing systems and office supplies
• Manage and maintain meeting rooms schedule, incoming and outgoing correspondence, and communal kitchen
• Act as the liaison with the Helpdesk and the Branch Training and Support Team to ensure efficient resolution to all issues
• Process cheques and documentation received by clients
• Complete all non online account management and shareholder communication
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

DO YOU HAVE THE SKILLS

We would love to work with you if you have: 

• Superior customer service skills
• Financial Industry experience
• Strong organization with the ability to manage multiple priorities
• Strong written and oral communication skills

WHAT'S IN IT FOR YOU 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.  
• An organization committed to making a difference in our communities– for you and our clients. 
• An inclusive working environment that encourages creativity, curiosity and celebrates success.  
• Learning and Development – free access to Scotia Academy to upskill and develop your skills 

#SWM

Contributes to the overall success of the IB Retail and Small Business Collections in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will: 

•    Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

•    Accountable for supporting data development, coding, analysis, design, and implementation activities including: 
•    Design, develop, test, deploy, maintain, and improve current data models and automated tasks for different countries and line of business. 
•    Collaborate with Business partners, business lines to document and developing of collections operations and senior management reporting. 
•    Work/hands-on experience in building complex  SQL Queries using MS SQL , ETLs, data partition, data indexes, end-to-end data connections. 
•    Monitor, troubleshoot, research data solutions to complex problems in existing data pipelines using SQL and/or SSIS.
•    Collaborate with Solution Architect, Business Analyst, database administrators to influence data-driven decisions and institute new processes.
•    Support to enhance the design and development of existing database architecture for information system projects.
•    Design, construct, modify, integrate, implement, and test data models and data sources.
•    Understand current ETL processes, data models, production jobs and documentation.
•    Support to extract data from various sources, integrate in existing databases to further feed to reports for data analysis.
•    Create complex stored procedures and optimize existing ones using SQL Scripts.
•    Coordinate with fellow data practitioners in the team.
•    Collect and document data requirements.
•    Collaborate with data team members to automate and optimize data services. 
•    Able to develop tabular and multidimensional models that are compatible with warehouse standards. 
•    Able to properly understand the business requirements and develop data models accordingly by taking care of the resources. 
•    Relationship management with internal and external stakeholders to ensure all data processes meet business needs.  
•    Collaborate with development team to map and integrate data sources in existing data models. 
•    Write and complement current technical, data, modelling documentation that will allow to improve the contents follow-up and the evolution of the data models and analytics. 
•    Understand and leverage tools and methods to provide solutions to questions from the business. 
•    Innovate and optimize data flows, data models, current processes and integrate new data sources and new tools following best practices and development. 
•    Write process documentation and complement current technical documentation that will allow to improve the contents follow-up and the evolution of the data models, data insights and systems.

•    Demonstrated ownership for their personal development.

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct. 

•    Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team. 

Dimensions

•    Collections data analysis, integration and data management for Caribbean, Colombia, Mexico, Peru, Chile, Costa Rica, Panama
•    7+ systems / applications / Platforms (SCS, Dialer, Work Force Management, QA applications, data lake, core system data warehouse, portfolio, payments, Local country inputs among others); 
•    IST/UAT/PROD infrastructure and environments, 20+ databases and 25+ data schemas in scope
•    Collection and Recoveries Policies 
•    Total Outstanding for countries in scope approx. CAD$80B, Reportable Delinquency approx. CAD$5B, Cash Collected for International Banking CAD$4B/year

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  
•    Bachelor’s and/or master’s degree in computer science, Information Technology, Engineering or a related field is preferred. 
•    Proficient in Visual Studio, SQL 2017/2019 and/or up, proficient in SSIS, SSRS, SSAS, PL/SQL, T-SQL queries, stored procedures, functions, cursors, user defined functions, triggers, index, view, SQL data warehouse, Power Shell. Required 5+ years’ experience.
•    Strong performance analysis and data structure optimization and the ability to troubleshoot queries, suggest indexes or design modifications, and help to incorporate best practices of database design.
•    Experience and strong knowledge in writing complex SQL statements, Phyton, DAX
•    Knowledge in creating batch files, scheduling jobs.
•    Experience with Big data, Hadoop, Microsoft Azure and/or GCP.
•    Experience in Online Transactional Processing (OLTP) databases and Online Analytical Processing (OLAP) databases.
•    Experience with designs and implementation of ETL (Extract, transform, load) components to 
•    Strong problem solving, learning agility, and logical thinking skills.
•    Excellent written, verbal communication and interpersonal skills in both English and Spanish
•    Writing skills in documenting user requirements and liaise well with counterparts or divisions to address the matter at hand.
•    Business acumen and organizational awareness
•    Knowledge in Power BI
                            
Working Conditions

•    Work in a standard office-based environment; non-standard hours are a common occurrence.  
I have reviewed and understand the key accountabilities of my role.