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The HR Manager serves as a strategic partner to the business, delivering expert advisory and leadership support in workforce and talent planning, HR program development, and the execution of HR initiatives. This role works closely with HR Centers of Excellence (CoEs) to align people strategies with business goals, ensuring a high-performing and engaged workforce.

How You’ll Help

• Provide consultation related to workforce and resource planning, performance management, change management delivery, and employee & employee relations within a targeted client group.
• Compile workforce analytics to develop people insights, sharing with HR Directors and the Vice President, HR. 
• Conduct thorough investigations based on policy/Code of Conduct infractions and provide recommendations/outcomes to leadership.
• Provide input for quarterly and annual business planning, and outlines resourcing and “people” implications/considerations.
• Support leaders through talent reviews while developing meaningful plans for career advancement and succession planning.
• Support the people leader within the client group with performance and merit cycles.
• Supports people leaders within the client group to develop effective management and leadership behaviours, giving people leaders the tools to succeed as managers and leaders. 
• Provide input to CoEs to define and implement forward-thinking workforce strategies and solutions to meet business environment needs. 
• Support regional implementation of CoE-driven processes, policies and initiatives. 
• Strong collaboration with Talent Acquisition COE to ensure critical roles are outlined and sourced accordingly.
• Gather requirements to help with the development of HR programs, processes, and policies for a specific business unit based on business needs.
• Support the business on the workings of the company’s Human Capital Management System [HCMS].
• Support change execution, supporting client group in understanding and embracing changes.
• Refer employees to the appropriate COE service channel to resolve inquiries / transaction requests and provides self-service coaching, as appropriate.

Your Skills & Experience: 

• Post-secondary education, preferably a Bachelor’s degree in Human Resources or a related field
• CHRP or equivalent designation in HR a preferred qualification
• 5-7 years of HR Business Partner experience
• Expert knowledge of federal employment-related laws and regulations
• Working knowledge of the talent management lifecycle
• Ability to apply HR knowledge / experience across all HR policies, programs, processes, and functions
• Ability to understand HR compliance requirements 
• Strong internal consulting skills, with working ability to influence change 
• Strong business-specific knowledge and organizational behavior / design / effectiveness skills
• Ability to facilitate relationships and partner with business leaders 
• Strong business acumen and project management skills
• Demonstrated ability to train, coach, evaluate, and help improve others’ performance and contributions
• Excellent interpersonal and communication skills, written and verbal.
• English (verbal/written/spoken) required; French is an asset

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Workforce Analytics Coordinator will be responsible for gathering, reporting and analyzing daily, the statistics pertaining to the employees within the customer care center.

How You’ll Help

• Extract, report and analyze employee statistics daily – such as not ready time, average handle time, short calls
• Extract, report and analyze customer care center statistics daily – such as average speed of answer, number of calls per queue etc.
• Provide guidance on call volumes, average handle time, and not ready time
• Highlight areas of opportunities to each supervisor in regard to employee statistics 
• Assist with sourcing and analyzing data from Sales Force 
• Any other relevant tasks as necessary

Your Skills & Experience: 

• Post-secondary education in Business Administration or a related field 
• A suitable combination of secondary education and experience may be considered 
• Minimum 4 years’ experience in Contact Centre with progressive roles/responsibility 
• Proficiency in Microsoft Office Applications
• Experience with Web based software such as SharePoint, Cisco Finesse, Cisco UIC, and Cisco Administration and Sales Force
• Proven analytical skills with the ability to analyze data and translate for co-workers and senior leadership.
• Organizational skills and ability to multitask in a fast-paced environment.

The HR Manager serves as a strategic partner to the business, delivering expert advisory and leadership support in workforce and talent planning, HR program development, and the execution of HR initiatives. This role works closely with HR Centers of Excellence (CoEs) to align people strategies with business goals, ensuring a high-performing and engaged workforce.

How You’ll Help

• Provide consultation related to workforce and resource planning, performance management, change management delivery, and employee & employee relations within a targeted client group.
• Compile workforce analytics to develop people insights, sharing with HR Directors and the Vice President, HR. 
• Conduct thorough investigations based on policy/Code of Conduct infractions and provide recommendations/outcomes to leadership.
• Provide input for quarterly and annual business planning, and outlines resourcing and “people” implications/considerations.
• Support leaders through talent reviews while developing meaningful plans for career advancement and succession planning.
• Support the people leader within the client group with performance and merit cycles.
• Supports people leaders within the client group to develop effective management and leadership behaviours, giving people leaders the tools to succeed as managers and leaders. 
• Provide input to CoEs to define and implement forward-thinking workforce strategies and solutions to meet business environment needs. 
• Support regional implementation of CoE-driven processes, policies and initiatives. 
• Strong collaboration with Talent Acquisition COE to ensure critical roles are outlined and sourced accordingly.
• Gather requirements to help with the development of HR programs, processes, and policies for a specific business unit based on business needs.
• Support the business on the workings of the company’s Human Capital Management System [HCMS].
• Support change execution, supporting client group in understanding and embracing changes.
• Refer employees to the appropriate COE service channel to resolve inquiries / transaction requests and provides self-service coaching, as appropriate.

Your Skills & Experience: 

• Post-secondary education, preferably a Bachelor’s degree in Human Resources or a related field
• CHRP or equivalent designation in HR a preferred qualification
• 5-7 years of HR Business Partner experience
• Expert knowledge of federal employment-related laws and regulations
• Working knowledge of the talent management lifecycle
• Ability to apply HR knowledge / experience across all HR policies, programs, processes, and functions
• Ability to understand HR compliance requirements 
• Strong internal consulting skills, with working ability to influence change 
• Strong business-specific knowledge and organizational behavior / design / effectiveness skills
• Ability to facilitate relationships and partner with business leaders 
• Strong business acumen and project management skills
• Demonstrated ability to train, coach, evaluate, and help improve others’ performance and contributions
• Excellent interpersonal and communication skills, written and verbal.
• English (verbal/written/spoken) required; French is an asset

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Invoice Quality Administrator has experience and working knowledge in the Input, Rate and Billing functions. Reponsible to review, analyze and update probill information proactively to ensure customer invoices are accurate upon distribution. Must recognize repeat issues in the Invoice Audit, provide feedback and offer corrective solutions to Management.

How You'll Help:

• Review and process transactions within the Invoice Audit Programs for Billing and Rating accuracy
• Validate key Billing data elements effecting the accuracy of the Invoice are correct. Including Shipper, Consignee, Bill To, Pieces, Weight, Terms, Dimensions
• Validate system generated rates; assign appropriate rates based on customer tariff agreements
• Ensure additional services are invoiced accurately according to established tariffs
• Interpret Bill of Lading information and accurately update the AS400 to create and/or revise an existing probill
• Work proactive Invoice Quality Reports to improve overall invoice accuracy, including: US Cube Report, Extreme Length Prepaid/Collect
• Work Invoice Quality Email Boxes – Accessorial Updates, Unrated PROs, R&L Term Changes
• Complete Direct Deposit
• Process transactions from the EDI Audit Queue
• Process Reweigh and Reclasses
• Escalate issues within established guidelines to ensure accurate invoicing
• Investigate and advise of potential Customer Deals and Invoice Audit rules that could be implemented in the AS400 to improve invoice accuracy
• Maintain positive customer relationships, both internally and externally
• Other related duties as may be required

Your Skills & Experience:

• Minimum of secondary education
• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• Minimum one year experience in Billing/Rating Departments
• Excellent verbal and written communication skills
• Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software
• Demonstrated interpersonal and customer relationship skills
• Strong analytical and problem solving skills, particularly numerical
• Detail orientated with the ability to work accurately in a high volume, fast-paced environment.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Administrative Assistant will support the Director of Maintenance by managing productivity calculations, maintaining accurate system data, and assisting with financial and administrative tasks to ensure smooth and efficient maintenance operations.

How You'll Help:

• Update and maintain the maintenance management system with accurate data.
• Ensure the timely and accurate processing of vendor invoices are submitted for payment.
• Troubleshoot and resolve system-related issues promptly.
• Track salaried employee absences and complete all necessary payroll documentation.
• Enter hourly employee hours daily, monitor absences, and ensure accurate payroll processing.
• Maintain records of trailers due for inspection and ensure timely follow-up.
• Enter all work orders into the garage register daily to maintain accurate job tracking.
• Handle incoming phone calls professionally, taking messages or directing calls as appropriate.
• Perform additional tasks assigned to support the overall operation of the maintenance department.

Your Skills & Experience:

• Minimum of secondary education in Business Administration or equivalent, an asset
• A suitable combination of education and experience may be considered
• Minimum of 1 year of related experience and/or training in maintenance operations or administrative support.
• Previous Transportation experience is preferred
• A suitable combination of education and experience may be considered
• Excellent verbal and written communication skills
• Demonstrated interpersonal and customer relationship skills
• Strong analytical and problem-solving skills, particularly numerical
• Detail-oriented with the ability to work accurately in a high-volume, fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is mandatory.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
• Ability to adapt to system updates and troubleshoot minor technical issues.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Invoice Solution Analyst receives, prioritizes, investigates and processes customer invoice disputes within established company guidelines. They are to identify root causes and collaborate across functions to implement processes to ensure resolution.

How You'll Help:

• Corporate – serves all divisions across all departments – juggling stakeholders internal and external Establish and maintain accuracy KPIs
• Collaborate across departments; including Sales, Operations, Pricing and Rates, to identify problems. Work to remove barriers and find solutions to ensure the collection of outstanding invoices
• Participate in or host conference calls and/or meetings to correct and align internal stakeholders with external customers
• Receive and prioritize invoice disputes through Invoice Solutions Salesforce system as well as receiving disputes over the phone
• Investigate reoccurring invoice disputes, identify root causes, and collaborate across functions to implement processes to ensure resolution
• Work with the leadership team to identify and develop strategies for the resolution of invoice discrepancies to minimize DSO (days sales outstanding)
• Interpret customer contracts and rates
• Investigate, prepare, and request customer refunds
• Create and maintain standard operating procedure documents
• Take ownership for decision making and have the confidence to make tough decisions that affect Company revenue
• Monitor requests over 10 days on a daily basis; and escalate issues to Customer Resolution Manager when necessary
• Always display a positive attitude and lead in a manner which motivates the team
• Other related duties as may be required

Your Skills & Experience:

• Post-secondary education in business administration, accounting or related field
• A suitable combination of education and experience may be considered
• 2+ years experience in a finance role, preferably in the transportation industry
• 2+ years experience in a Billing/Rating role
• Strong MS Suite skills; Outlook, Excel & Word; must possess the aptitude for learning new programs; AS400, Oracle, Truckmate, Salesforce – an asset; ability to learn new programs/platforms
• Exceptional customer service focus
• Excellent communication skills, written and verbal
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• Ability to motivate a team
• Data entry
• Attention to detail

The Truckload Specialist is responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders.

How You'll Help:

• Maintain a healthy working relationship with assigned client base
• Communicate with the terminals to ensure continued on-time service
• Build customer trips in our Truck Mate system
• Schedule delivery appointments to increase “load & go”/direct delivery system
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Answer general customer service inquiries related to truckload shipments
• Oversee truckload traffic flow for customers shipping full loads
• Complete daily tracking reports
• Other duties related to truckload customer service as may be required.

Your Skills & Experience: 

• Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset
• An equivalent combination of education and experience may also be considered
• Previous customer service experience in the transportation industry is a strong asset.
• Advanced communication skills – both verbal and written
• Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software. Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
• Accuracy in keyboarding and data entry
• Demonstrated customer service skills
• Strong conflict resolution skills
• Ability to manage deadlines and work independently in a fast paced, high transactional environment
• Analytical with strong problem solving skills

Store 6002026: 16 Smith Street, Petitcodiac, New Brunswick E4Z 4W1

As a Customer Service Representative, you will enjoy:  

• Flexible schedules

• Large, stable employer

• Opportunities for fast career advancement

• Task variety

• Weekly pay

• Night shift premium

• Employee discount

• Scholarship program

• Years of service Recognition program

• Supporting temporary workers through PNP (some conditions may apply)
   

Your key responsibilities:

You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
 

What we are looking for:

• Customer service

• Communication and friendly conversation

• Performing at a quick pace while having fun

• Working as part of a team to accomplish daily goals

• Coming up with great ideas to solve problems

• Thinking quickly and offering suggestions

Great to have:

• Customer service experience

• Motivation to advance in your career!

• Willingness to learn and have fun!

16 Smith Street, Petitcodiac, NB E4Z 4W1, Canada  R499379

Overview

Overview

The Accounts Payable Coordinator is responsible for the payment of approved interline invoices in accordance with audit criteria and company policies.

How You'll Help:

• Maintaining inboxes of incoming invoices to process
• Match invoices to purchase orders for payment
• Enter invoices into Coupa for approval
• Review and audit invoices for basic requirements including proper approvals for payment
• Update Operations and vendors regarding payment inquiries
• Liaise with Operations and Director-Vendor Management on Interline agreements
• Identify issues and escalate as required (to action, update our SOP’s & to learn)
• WCB reporting and provided updated clearance certificates of vendors and reconciliation of vendor spend per month.
• Maintain signature templates and signing authority per approved by finance
• Review and audit payments before release to vendor
• Pull reports for broker pay to process deductions
• Other related duties as may be required

Your Skills & Experience:

• Post-secondary education in accounting or business administration (considered an asset)
• A suitable combination of education and/or experience may be considered
• Minimum of one year experience in accounts payable or another computerized accounting function in a fast paced environment, preferably in the transportation industry.
• A suitable combination of education and/or experience may be considered.
• Experience in AS400 an asset.
• Excellent computer skills including MS Office , specifically excel
• Excellent communication (verbal and written) skills.
• Strong interpersonal and customer service skills.
• Strong analytical and problem solving skills, particularly with numbers
• Understanding of accounting gl’s and taxes is considered an asset
• Detail orientated with the ability to work accurately in a high volume, fast paced environment.