All jobs within 50 km around Fredericton

The Truckload Specialist is responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders. 

How You'll Help:

• Maintain a healthy working relationship with assigned client base
• Communicate with the terminals to ensure continued on-time service
• Build customer trips in our Truck Mate system
• Schedule delivery appointments to increase “load & go”/direct delivery system
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Answer general customer service inquiries related to truckload shipments
• Oversee truckload traffic flow for customers shipping full loads
• Complete daily tracking reports
• Other duties related to truckload customer service as may be required.

Your Skills & Experience:

• Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset
• An equivalent combination of education and experience may also be considered
• Previous customer service experience in the transportation industry is a strong asset. 
• Advanced communication skills – both verbal and written
• Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software.  Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
• Accuracy in keyboarding and data entry
• Demonstrated customer service skills
• Strong conflict resolution skills
• Ability to manage deadlines and work independently in a fast paced, high transactional environment
• Analytical with strong problem solving skills

Overview

International Logistics Coordinator  

Full-time/Temporary

Florenceville-Bristol, NB

Contract: 18 months

The International Logistics Coordinator will ensure a positive customer experience in the movement of orders internationally through carrier partners, including but not limited to, ocean liners, air carriers, and over the road movement, with a focus on claims-free, on-time service, protection and growth of revenue and margin, while meeting and striving to exceed service expectations

How You’ll Help: 

• Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, verify service requirements, and enter information into Cargowise
• Complete required ocean carrier documentation for pickup and release at destination
• Track and trace orders to ensure on time departure and arrival and to proactively notify customers of any variances 
• Understand the wide array of capabilities and schedule of designated carriers and make appropriate matches to customer requirements
• Coordinate carrier bookings, follow throughout the duration of the order, and communicate with the customer, as required
• Mitigate additional charges through investigation, data integrity and assist with maintaining the accuracy of carrier information
• Coordinating customs clearance and cross border documentation
• Escalate issues according to established procedures in a timely, accurate and appropriate manner
• Work with specialist, supervisor, managers, and customers in order to quickly and efficiently resolve issues 
• Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole
• Revenue and cost entry and verification for billing and payables, escalating disputes, working with vendors to mitigate charges
• Establish strong relationships with both McCain & 3rd Party customers to continue growth and business support
• Provide internal communications on account details, including gaps, breakdowns and wins
• Collaborate to identify and implement resolutions/contingencies to meet customer departure and arrival expectations 
• Other related duties as may be required 

Your Skills and Experience: 

• Post secondary education, preferably in business or international logistics.
• A suitable combination of post secondary education and experience may be considered.
• Previous experience in international, ocean and/or air logistics an asset.
• Exceptional customer service and relationship management skills
• Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word; experience with Sales Force and Cargowise an asset
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• Ability to work flexible hours to meet customer needs both locally and internationally
• Strong English (written and spoken) required
• Bilingual in French and/or Spanish may be required depending on assigned customers; always an asset 

8734 Main Street, Unit 3, Florenceville-Bristol, NB, E7L 3G6, CA

As a Spot Quoter, your main responsibility is to ensure the accuracy of the company’s quotes when presenting them to customers over the phone. You will also be responsible for maintaining positive relationships with customers. This position requires a deep understanding of company guidelines and the ability to work independently while also effectively communicating with team members.

How You'll Help:

• Provide spot quotes on rates to customers over the phone
• Receive and process phone calls, emails and web requests from customers through an automated system
• Gather necessary information from customers and calculate shipment rates.
• Inputs spot quote into the system so that it can be matched to the bill of lading.
• Create and manage cases within Salesforce for all customer inquiries and interactions.
• Maintain a positive customer relationship through clear and effective communication.
• Adhere to company guidelines to ensure accuracy and efficiency in quoting processes

Your Skills & Experience:

• Minimum high school diploma and/or One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Prior pricing experience in transportation would be an asset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Truckload Specialist
Full-time
Hartland, NB

Responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders. 

How You’ll Help

• Maintain a healthy working relationship with assigned client base
• Communicate with the terminals to ensure continued on-time service
• Build customer trips in our Truck Mate system
• Schedule delivery appointments to increase “load & go”/direct delivery system
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Answer general customer service inquiries related to truckload shipments
• Oversee truckload traffic flow for customers shipping full loads
• Complete daily tracking reports

Other duties related to truckload customer service as may be required.

Your Skills & Experience: 

• Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset
• An equivalent combination of education and experience may also be considered
• Previous customer service experience in the transportation industry is a strong asset. 
• Advanced communication skills – both verbal and written
• Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software.  Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
• Accuracy in keyboarding and data entry
• Demonstrated customer service skills
• Strong conflict resolution skills
• Ability to manage deadlines and work independently in a fast paced, high transactional environment
• Analytical with strong problem solving skills
• English, other languages an asset
• Independent contributor

Job Post End Date: 04/09/2025

About this opportunity:

The Senior Coordinator, Maintenance is a key member of the SeaRose FPSO leadership team. They are responsible for leading the maintenance group in the safe, efficient and cost effective operation of the SeaRose. The Senior Coordinator, Maintenance provides supervision and coordination to a multi-disciplinary maintenance team. Duties include planning, implementation of maintenance activities, trouble-shoot problems and leading equipment optimization efforts to improve reliability. The Senior Coordinator, Maintenance is also responsible for the coordination of the offshore POB and arranging flights to meet offshore requirements.

This position will be based offshore Grand Banks, Newfoundland and Labrador, Canada. This is a full-time, permanent position working offshore 12-hours per day on a 3 weeks on/ 3 weeks off rotation.

What you’ll do:

• Identify, plan, schedule and implement the preventative and corrective maintenance program, as well as modifications

• Determines maintenance resource level requirements to effectively manage work scopes and adjust as required

• Establishes safety as a priority by providing leadership and direction in terms of execution strategies, audits and inspections

• Engages multi-discipline groups to plan and execute all work scopes required by the Cenovus's Operational Integrity Management System

• Monitors and updates SAP maintenance management system.

• Manages POB to maximize resources

• Participate in emergency response activities as required. Provide technical support and resources to the OIM during emergency response activities

• Training as required by the CAPP Standard Practice for Training & Qualifications of Personnel, Transport Canada, other regulatory requirements, and company required training as per the approved Cenovus Training Matrix

Who you are:

Our ideal candidate will have the following minimum qualifications:

• Legally authorized to work in Canada

• University or Trade Certification in a relevant field in (Electrical, Instrumentation, Mechanical, or Marine Engineer)

• Minimum 12 years’ of relevant experience

• Familiar with the use of computerized maintenance management systems

• Thorough knowledge of the mechanical, electrical and instrumentation equipment associated with offshore installations, including the operation and maintenance of pumping and piping systems and associated control systems

• Solid understanding of theory and practice associated with the installation and maintenance of electrical equipment in hazardous areas as defined by applicable legislation, codes and standards

We acknowledge the value of transferrable skills and may consider equivalent combinations of experience and education should you not meet a specific requirement.

This is a safety sensitive position and will be subject to offshore pre-placement Fitness for Work assessments, which includes drug and alcohol screening, a CAPP medical and BST/HUEBA testing

You must be able to travel via helicopter and boat. This position requires the successful candidate travel offshore, there you will be required to obtain and maintain medical clearance and obtain all required training necessary for offshore travel.

Note: The application deadline for this position is 11:59 PM MT April 8th, 2025

Store 6002135: 5 Route 170, St-Stephen, New Brunswick E3L 2Y7

As a Customer Service Representative, you will enjoy:  

• Flexible schedules

• Large, stable employer

• Opportunities for fast career advancement

• Task variety

• Weekly pay

• Night shift premium

• Employee discount

• Scholarship program

• Years of service Recognition program

• Supporting temporary workers through PNP (some conditions may apply)
   

Your key responsibilities:

You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
 

What we are looking for:

• Customer service

• Communication and friendly conversation

• Performing at a quick pace while having fun

• Working as part of a team to accomplish daily goals

• Coming up with great ideas to solve problems

• Thinking quickly and offering suggestions

Great to have:

• Customer service experience

• Motivation to advance in your career!

• Willingness to learn and have fun!

The Network Process Compliance Specialist is responsible for ensuring adherence to the Linehaul and Truckload operations processes, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives.

How You’ll Help

• Ensure TL Operations teams are adhering to processes, and escalate instances of non-compliance.
• Develop materials to facilitate training and process compliance for operations network management and users.
• Identify and implement process improvements, and work as a liaison for system improvements / enhancement.
• Investigate and resolve network trip / leg / flow data errors, report on and analyze COS data.
• Strong working knowledge of operations network activities and processes, including:
   
  • Identifying load requirements, optimizing and assigning loads / deliveries for greatest efficiency.
  • Monitoring scheduled runs.
  • Monitoring loads and trucks in a specific geography prioritizing and planning power to move loads to destination.
  • Communications with drivers and brokers to execute plans.
     
• Be an active part of the Linehaul & Engineering Teams and foster a positive environment of continous improvement.
• Provide daily / weekly updates to leadership team(s) on progress and initiatives.
• Other related duties as may be assigned.

Your Skills & Experience: 

• Post secondary education in logistics or business administration.
• An acceptable combination of education and training may be considered.
• Minimum of 3 years experience in a time sensitive, planning and organizing role, preferably in the transportation industry.
• Experience as a planner considered a key asset.
• Highly organized with exceptional ability to multitask.
• Sense of urgency and responsive to changes in a timely and efficient manner.
• Strong problem solving skills.
• Strong analytical and reporting skills.
• Excellent communication skills (verbal and written).
• Strong computer skills, including MS Word, Excel and Outlook; experience with Truckmate is an asset.

Overview

The Supervisor, Truckload Customer Service McCain is responsible for a logistics team managing McCain Canadian & US order movement. This position is responsible for coaching, mentoring, and developing a positive environment for all team members. This position supports business in different time zones.

How You'll Help:

• Audit internal work processes to ensure accuracy and timeliness of data – Best Practices
• Monitor customer preset Factor of Satisfaction deadlines and SLAs
• Claim resolution
• Oversee accessorial charges and establish root cause and recovery
• Responsible for the timely, accurate and appropriate escalation of issues
• Work with manager and customers in order to quickly resolve issues in the most efficient manner
• Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole
• Collaborating across Company departments and communicating with internal and external stakeholders to resolve issues and improve processes
• Support the Manager, Customer Service and Logistics with aligning people, work practices and systems capabilities to meet business needs
• Audit workload ensuring appropriate work balance for Truckload Specialists
• Responsible for regular team one on ones and group/desk checkins
• Establish strong relationships with McCain to continue growth and business support
• Provide internal communications on account details, including gaps, breakdowns and wins
• Collaborate to identify and implement resolutions/contingencies to meet customer departure and arrival expectations
• Motivate and coach team members while creating a positive group environment
• Create development plans for team members for growth in there current and potential future roles
• Schedule Training and participates in training
• Lead systems enhancements and user acceptance
• Completes performance reviews and provides constructive feedback
• Sets goals and objectives
• HR responsibilities
• Other related duties as may be required

Your Skills & Experience:

• Post-secondary education, preferably in business or international logistics
• A suitable combination of post-secondary education and experience may be considered
• Previous experience in international, ocean and/or air logistics an asset.
• A suitable combination of post-secondary education and experience may be considered
• Exceptional customer service and relationship management skills
• Highly self-motivated and positive attitude
• Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Strong Computer skills, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word; experience with Sales Force and Cargowise an asset; the ability to learn new programs
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment
• Ability to work independently and to collaborate with others to meet customer expectations
• Ability to identify efficiency opportunities and to execute the ideas
• Ability to manage a high volume of emails on diverse set of topics