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DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Create or import invoices in Sage 300 at daily/ weekly/ bimonthly frequency based on each contract;
  • Process journal entries to book revenue, revenue accrual, credit notes;
  • Keep a track of unbilled/ flow through charges and invoice those to customers as soon as possible;
  • Proactively communicate with Charter Account Managers/ Business contacts on potential issues in processing delays;
  • Provide support for proposed changes in customer pricing as needed;
  • Help establish billing process for new customers based on related contracts;
  • Forge solid relationships with Charter Account Managers/ business units in order to serve as primary contact for any queries on customer invoicing and payments;
  • Ensure a consistently high level of quality in service provided in terms of timeliness and accuracy;
  • Assist in year end audits conduced within Canadian North and provide support to Customers in audits conducted in their respective organizations;
  • Apply payments when received to corporate accounts;
  • Assist with processing of cargo claims to customer accounts;
  • Reconcile payments to bank accounts and credit card accounts;
  • Answer questions from analysts and make any necessary corrections;
  • Perform other assigned tasks.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:

• 3 years of relevant accounting experience;
• Three (3) years post secondary education;
  • High proficiency in Microsoft Excel, experience with pivot tables, filters, lookups etc.;
  • Ability to work with and analyze large datasets;
  • Working knowledge of accounting principles;
  • Excellent interpersonal communication with a developed customer service approach;
  • Excellent time management;
  • High level of attention to detail and ability to learn quickly in a dynamic and fast-paced environment;
  • Ability to work under pressure and deal with tight deadlines;
  • Ability to speak Inuktut a definite asset;
  • Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing date: September 25, 2024

The Help Desk Specialist role is responsible for resolving priority service and reservation troubleshooting requests for a variety of internal and external stakeholders. Help Desk Specialists provide concierge service to Canadian North Board of Directors, VP's, community leaders, and travel agents. Additional support is provided through the timely management of email requests for specialty reservations and special service requests.

Reports to: Team Lead, Customer Contact Center

*Non-bargaining 

Duties and Responsibilities

Must be able to perform, but not limited to, the following duties and responsibilities:

• Provide corporate VIP services for key stakeholders including Board of Directors and Executive Team;
• Tier 3 level support internally for Medical Travel Team, Customer Contact Center, airports, and internal stakeholders;
• Manage group bookings including responding to all inquiries, provide group quotes, book and administer group bookings in accordance with group policies;
• Travel agency support escalations;
• Manage oxygen request for Government of Nunavut Medical Travelers;
• Book and track requirements for Sales and Marketing initiatives such as complimentary tickets, sponsorship programs, etc.
• Liaise with select internal and external customers to provide enhanced service for imminent travel needs;
• Communicate situations requiring escalation to Senior Management, as required;
• Prepare and distribute reports;
• Identify opportunities and areas for improvement and liaises with internal stakeholders to facilitate change and for continuous customer service improvement;
• Actively participate in the continuous improvement of customer support initiatives and programs;
• Provide after-hours support to various teams ensure highest level of customer service resolution;
• Assist with special projects as required;
• Other duties as assigned.

Skills and Qualifications

Included, but not limited to, the following skills and qualifications:

• Hich-school diploma or equivalent related work experience;
• Two (2) years of previous experience;
• Exemplary customer service skills;
• Strong Interpersonal and communication skills for internal and external Customers;
• Strong organizational, problem solving, analytical and decision making skills;
• Resolve customer issues with the highest level of integrity and professionalism;
• Keen knowledge of company policies, Procedures and Tariffs;
• Attention to detail and ability to quickly solve problems;
• Must be adept at handling multiple tasks, and prioritizing duties;
• Strong process and procedural skills;
• Comfortable using the following software in a typical work day: Microsoft Office Programs (Outlook, Teams, SharePoint, Word, Excel);
• Superior Sabre skills including reservations, pricing, ticketing, check-in;
• Knowledge of airline accounting processes considered an asset;
• Must be able to support working in a 7-day a week rotation-based; schedule, including weekends and statutory holidays;
• Excellent English written and verbal communication skills;
• Ability to communicate in French an asset;
• Ability to communicate in Inuktitut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing date: September 27th, 2024

The Integrated Services team brings together Finance, Communications and Marketing, Human Resources, Legal Services and Facilities Management. We support the business in achieving its objectives through strong technical capabilities. We ensure service delivery through the skills of our people, our methodologies and our systems.

We are actively looking to hire an Executive Assistant to join our Montreal office team. The individual will report to the office executives, and perform secretarial and administrative tasks to ensure the smooth running of the office.

Responsibilities

• Support three directors in their administrative tasks and agenda management;
• Prepare and edit correspondence, communications, presentations and other documents;
• Coordinate managers' travel and travel arrangements;
• Perform a wide range of diverse administrative functions;
• Schedule meetings with multiple internal and external stakeholders;
• Organize corporate events with clients;
• Process accounts payable invoices and track budgets;
• Manage directors' expense accounts.

Qualifications:

• College education or equivalent experience;
• 3+ years of administrative experience in a professional work environment;
• Advanced computer skills including MS Office;
• Excellent coordination and planning skills;
• Excellent verbal and written communication skills;
• Bilingual - French and English;
• Motivation, initiative and ability to work effectively with all organizational levels; 
• Detail-oriented person ensuring that work is always completed to the highest degree of accuracy.

Looking to take the next step in your career? Hatch is currently seeking a highly motivated Human Resources Business Partner to join our team in our Calgary, office. Reporting to the Manager, Human Resources, WCA, the HR Business Partner will be responsible for a range of duties supporting our managers and employees in collaboration with the regional HR team. The HR Business Partner will be the lead HR representative to one or more lines of business, which may include project staff. The ideal candidate will be a generalist with strong business sense which allows them to anticipate, understand and provide business solutions in areas such as: employee relations, compensation, employee engagement, disability management, staffing/recruitment and other key areas of HR. 

As part of our Shared Services team, comprised of Finance, Marketing and Communications, and Human Resources, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities.  We ensure delivery of services through the skills of our people, methodologies, and systems.    

Join our team and become part of a community that strives for positive change.

As the successful candidate, you will:

• Partner with assigned internal client groups to provide HR coaching and guidance to business and technical managers and supervisors
• Work closely with management team to report on key HR performance indicators such as career development, leave and time management, recruitment, etc.
• Prepare human resources documentation and perform HR administrative tasks, supported by our HR Service Centre
• Liaise with benefits team to provide advice with regards to health/dental benefits, pension, leaves (maternity, parental, STD/LTD, etc.) and retirement
• Employee onboarding, orientation and development
• Work closely with mobility team, on domestic and international assignment, transfers and relocations

You bring to the role:

• Minimum 5 years of work experience in HR as a generalist required
• High energy and ability to collaboratively work as part of a team
• High level of computer proficiency in MS Office suite and HRIS. Working knowledge of SuccessFactors an asset
• Ability to work effectively in a matrixed organization
• Strong knowledge of HR regulations and practices
• Demonstrated ability to provide practical recommendations to solve issues related to HR regulations, laws and policies
• Demonstrated knowledge of and experience in change management
• Ability to develop and implement HR initiatives
• Effective oral and written communication skills along with strong listening skills
• Ability to communicate across all levels of the organization sensitively, tactfully, diplomatically, and professionally at all times.
• Ability to build and maintain lasting relationships with internal and external stakeholders.
• Excellent time and project management skills
• High attention to detail and accuracy in all areas of work
• Strong problem identification and resolution skills
• Ability to interpret and implement company policies and procedures

The Outside Solutions Sales Representative (OSSR)  is committed to optimize our customer’s operations, budget, and asset lifecycle through improved performance, increased safety, and reduced maintenance costs. At the heart of our leadership and culture is wellbeing, safety, and care of our people. We actively work to develop our teams, increase our customer presence, and intensify our commercial excellence.

You will be responsible for identifying potential customers, building relationships, and identifying key opportunities for complete solutions, also will support customers through their product and services lifecycles while exceeding our customers’ expectations. 

Experience in external sales, combined with knowledge of the electrical and/or energy management sector, will allow you to become an integral part of our Field Services Sales team, as well you will own activities and opportunities with the goal of expanding our services revenue. Sales focus consists of both new account acquisition as well as growing ongoing relationships with end users and partner accounts. 

Main responsibilities;

• Perform customer facing activities to determine project needs, and provide an appropriate value add technical solution. Become the key ‘first point of contact’ for these customers and engage other Schneider business.
• Formulate project estimations, aid in tender creation, deliver professional quotations, perform follow-up, ensuring customer questions and concerns are resolved.
• Negotiate and win these projects, while being supported by other key areas such as management, technical experts, and Services Operations.
• Manage a personal funnel of accounts & opportunities via the company CRM, accurately report and forecast on her/his activities and opportunities.
• Conduct activities such as trade shows, customer events, industry events, and larger national campaigns as part of Schneider Canada’s strategy.
• Identify market opportunities, competitive activities/weaknesses, then execute new campaigns and activities while working closely with our offer and marcom teams.
• Develops account profiles and executes the sales plan.
• Applies market and account skills necessary for dealing with specific target audiences.
• Identifies and contacts potential customers or prospects, either existing or new.
• Prepares sales quotations and proposals with the help of quotation team in respect of FS expected margin.
• Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.
• Educates customers on all SE products and services with special attention on Recurring and digital Offers.

This position will drive incremental growth of our Services revenue, cultivate the ‘trusted advisor’ relationship with our end user clients, and provide education and support with appropriate channel partners. This position works very closely with our Marketing, Schneider Electric product sales, and Service Operations management teams. 

What qualifications will make you successful for this role?

• College degree or equivalent work experience with technical sales experience.
• Inside sales or Customer Care Center experience is an asset.
• Ability to build a sustainable and reliable relationship with the customer.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office suite and Business Tracking related tools (Salesforce).
• Time management and organizational capabilities.
• Ability to travel up to 35%.

The compensation range for this full-time position, which includes base pay and short-term incentive, is $81,600-$122,400 for candidates who are B.C. residents. Our salary ranges are determined by including roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, pension matching, well-being programs, holidays & paid time off, and more.

You must submit an online application to be considered for any position with us. 

#LI-Hybrid

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

195COMMERCIALBLVD

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site.

How you'll succeed

• Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
• Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
• You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Kingston-117 Bath Rd

Employment Type

Regular

Weekly Hours

37.5

Skills

Confidence, Digital Literacy, Influencing Others (Inactive), Outbound Calls

The Senior Credit Analyst utilizes advanced skills in credit writing, financial statement analysis, loan structuring, risk management and communications to provide exceptional service and responsiveness within EFG’s key business line functions of credit underwriting, loan applications and recurring credit review process and administration. This is an important role in delivering effective risk-based loan pricing and profitability management with underwriting focus primarily directed toward more complex and higher value credits requiring in-depth knowledge and experience, to appropriately assess, and mitigate all attributes of risk in alignment with CWB’s defined risk appetite. This position provides direct functional mentorship and guidance to Credit Analysts and Associates – enhancing the development of EFG’s credit capabilities.

Day to day activities                                  

• Client engagement: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner.

• Credit underwriting: As an experienced credit underwriter, you will partner with Senior Commercial Relationship Managers to support the branch strategy and client experience through effective and timely credit underwriting for new and existing borrowing clients with average loan volumes greater than $2MM. You will manage risks and day-to-day client relationships for medium to large commercial clients.

• Risk management: You will utilize your risk management skills to ensure appropriate measures are put into place and risk assessment protocols and structures are implemented, while balancing risk and reward in line with CWB’s risk appetite. You respect and comply with all policy/procedures, regulatory and reporting requirements.

• Mentorship and coach: The two are synonymous. You have a proven ability to influence those in your sphere with knowledge and experience positively. You are engaged and present for every coaching opportunity to elevate those around you.

• Learning: Although you’ve developed a strong credit foundation, you are always identifying trends and growing your knowledge to achieve ultimate success and strong results for you and your team.

Foundational knowledge and experience to grow from

Financial and marketing knowledge of local markets and national economies built on a foundation of formal education (business degree) and real-life experience (5+ years of financial services experience in risk management, banking with 3 years in business lending)– preferably in equipment financing and leasing). If you are either on the path to get CFA, CPA, CGA, CMA, or CA or have the willingness to obtain those letters - that will set you apart. Exceptional credit adjudication experience supported by honed skills in financial statement analysis and deep knowledge base of effective risk mitigation strategies for credit underwriting with a knowledge of collateral security and documentation requirements.

Capabilities that will take you further.

• Financial expertise. You have garnered credit underwriting experience that has allowed you to plan, execute and mitigate risk on a portfolio of clients. You have solid comprehension of equipment financing and leasing and a general understanding of collateral security and documentation requirements.

• Proactive nature. Although you pride yourself in being detail oriented and can see well into the weeds of problems, it is your knack for anticipating needs, opportunities, and solutions that sets you apart from your peers.

• Effective communication.  You can communicate effectively both verbally and in writing.  You have refined your negotiation, facilitation, influencing and conflict mitigation skills. While it's not a must, being fluent in French could add a little "je ne sais quoi" to your success in this role!

• Technologically proficient. You are adept at learning new software that you will use on a day-to-day basis. You have mastered MS Office, especially Excel and a good working knowledge of Temenos/T24 and WAVE is an asset.

Why work with us?

Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate CulturesTM Hall of Fame.

Wellness matters. We offer an award-winning benefits package that includes:

• Hybrid work environments

• Everyday flexibility

• Generous company-funded health coverage

• Health care spending account

• A flexible wellness program

• generous time-away options to unplug, rest & recover

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services

• Mentorship

• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

#LI-AI1

The Bilingual Project Administrator is responsible for project administration activities including but not limited to maintaining project documentations, completing project set up, financial and administration close out requirements.

KEY DUTIES & RESPONSIBILITIES

Project Set Up

• Inputs project information into databases and completes project set up process

Project Tracking and Documentation

• Maintains project documentations such as project plans, meeting minutes, contracts, bid packages, technical and financial close outs, etc.
• Monitors project progress and timelines and prepares status reports to assist with timely project delivery.

Project Financial Administration

• Works with relevant stakeholders to collect vendor qualification documentations and ensure vendors are activated and set up within financial systems.
• Executes the purchase order process.
• Reconciles purchase orders to invoices to ensure accuracy.

Project Reporting

• Prepares various reports to support monitoring of project progress, costs, key performance indicators, etc.
• Reviews and communicates risks to Project Managers.

Project Close Out Administration

• Executes project close out requirements.
• Gathers and ensures receipt and sign-off of all project documentations.  Files project documentations.
• Ensures receipt of all invoices.  Follows up with vendors where required.  Reconciles purchases to invoices to ensure accuracy and ensures all invoices are paid.
• Reviews and reconciles actual project expenses against cost estimates.
• Other duties as assigned.

KNOWLEDGE AND SKILLS

• Community college diploma
• 1 to 3 years of project administration or administrative work experience
• Strong administrative and organizational skills
• Ability to provide project administration support
• Ability to maintain accurate data
• Strong attention to detail and data accuracy
• Ability to extract and compile data into reports
• Ability to communicate effectively with others for the purpose of data exchange, clarification and follow up
• Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications

Licenses and/or Professional Accreditation

• Demonstrates an interest in pursuing Project Management Institute Accreditation

The Building Operator is responsible for operating facility systems; performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility within the limits of company policy and trade certification. The Building Operator is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

At this position level:

•    Operates facility systems
•    Performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems

Trades certification or license in the following - required:

-    Plumbing 306A Journeyman
-    Millwright 433 A
-    Gasfitter I or II license
-    Journeyman level Refrigeration license

KEY DUTIES & RESPONSIBILITIES

Subject to legislative licensing requirements and company policy:

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair.
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
• Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database. Initiates documents to obtain formal approval of work required.
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
• Participates in facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
• Other duties as assigned

Work Requirements

•    Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.
•    Must strictly adhere to Health and Safety policies and processes including wearing required Personal Protective Equipment (PPE)

Knowledge & Skills

• More than 4 years of facility operations and maintenance work experience
• High school diploma plus trades training and certification or licensing
• Advanced ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Advanced ability to maintain and repair mechanical and electrical building systems and equipment
• Advanced troubleshooting and resolution skills in order to determine and resolve building mechanical and electrical equipment and system issues
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a strong environmental, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

In addition:
•    Must be capable of obtaining appropriate  security clearance where required
•    Valid drivers’ license if required
•    Demonstrates an interest in completing, working towards or completed one or more of the following - preferred:
•    Building Systems Maintenance Certificate (SMC) Systems Maintenance Administrator (SMA) Systems Maintenance Technician (SMT)

The Health, Safety, and Environment Coordinator coordinates environmental and health program processes and activities to assist the team in maintaining compliance, mitigating and managing environmental, health and safety risks and improving related performance. This position is more required to manage environmental issues although some health and safety tasks can be assigned to the coordinator.

KEY DUTIES & RESPONSIBILITIES

Program Coordination 

• Acts as the first point-of-contact for environmental and health inquiries and incidents.
• Provides guidance to team members on environmental and health matters, and escalates inquiries, where appropriate
• Coordinates the implementation of environmental, health and safety programs along with related processes, procedures and resources
• Coordinates environmental, health and safety activities including but not limited to attending tenant OSH committee meetings, attending environmental committee meetings and activities, undertaking incident investigation and resolution, completing equipment and systems registration, developing emergency response procedures and business continuity planning activities, completing and delivering training, completing annual management system re-registration, managing data and generating reports, and conducting environmental compliance audits.
• Researches environmental, health and safety matters; provides findings and recommendations.
• Maintains and assists with the creation of environmental, health and safety documentation including but not limited to plans, processes, forms, logbooks, and procedures.
• Create and maintain documentation including but not limited to instruction sheets, checklists, forms, and training materials.
• Support construction activity teams (Projects and O&M) by creating, distributing, verifying and maintaining documentation such as work instructions, checklists, training materials
• Conducts regular inspections of facilities to mitigate any Environmental regulatory issues and/or Health and Safety Concerns before an incident or service call is received.
• Maintains business continuity and emergency management plans and procedures
• Participates in field inspections, job observations, health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to environmental and health regulations and identifying risks.  Provides findings about risks and suggestions for improvement.

Incident Investigation, Resolution & Reduction

• Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
• Coordinates the implementation of corrective and preventative measures
• Assists in the identification and analysis of trends.  Communicates observations and provides suggestions for incident reduction measures

Audit Compliance, Data Maintenance & Reporting 

• Maintains all environmental, health and safety data including but not limited to incident data, and regulatory and process compliance data within applicable databases and all other types of information storage systems
• Assists in the audit of compliance records and all other environmental, health and safety data
• Prepares and distributes various environmental, health and safety related reports including but not limited to incident reports
• Experience with database development, programing and maintenance considered an asset
• Other duties as assigned

KNOWLEDGE & SKILLS

• Strong background in environmental management system development and administration, with knowledge of environmental regulations and environmental compliance auditing an asset.
• Certification in one or more of the following – Certificate in Occupational Health & Safety; Certificate in Environmental Management through a Community College; University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences, Environmental Studies
• 1 to 3 years of environmental, health and safety work experience
• Understanding of environmental, health and safety regulatory requirements
• Understanding of emergency management requirements
• Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc.) simultaneously
• Strong communication skills along with some ability to influence stakeholders
• Strong administrative skills along with ability to maintain and report accurate data
• Analytical and problem solving skills
• Ability to exercise good judgment
• Able to work independently but provide strong support to the team as and when requested
• Frequent trips to be expected on the different sites

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of the following would be considered an asset:

Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
• Certified Health & Safety Consultant from Canadian Society of Safety Engineering

Security: 

• Physical Security Professional from ASIS International
• Certified Protection Professional from ASIS International

Business Continuity:

• Certified Business Continuity Planner from Business Continuity Management Institute

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds . We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!