The HR Compliance Manager will report to the Director, HR Compliance, and will work in a fast-paced, agile environment, working with the organization and their teams. This role will be part of a diverse team of compliance professionals responsible for investigating primarily on Violence, Harassment and Discrimination concerns thoroughly and expeditiously in a fair, unbiased, and consistent manner, and will collaborate with Legal, Finance & HR functions across Loblaw Companies to protect the organization.

We welcome candidates from across Canada (relocation is not required). The role requires travel occasionally and occasional meetings at Loblaw Head Office in Brampton, Ontario.

What You will Do:

• Collaborate and advise on a spectrum of HR Compliance issues and projects across Canada;

• Investigate critical HR and Employee Relations issues, primarily related to our Violence, Harassment and Discrimination Policy, including transcribing cases into the Integrity Action Line, conducting interviews with the complainant, respondent & witnesses ; interpreting data from various internal systems; case adjudication; proposing remedial action based on investigation findings; production of completed investigation documentation;

• Close collaboration with Labour Relations and HR business partners to ensure adherence to policies and practices;

• Partner with Legal, Finance, Compliance and other departments on a ad-hoc basis;

• Independently lead assigned casework, bringing Integrity Action Line cases to closure within the required timeframe;

• Work reactively on critical employee relations matters that typically can only be successfully completed with limited time.

• Conduct regular training sessions for employees & managers regarding legal obligations.

• Compile accurate reports/metrics reflecting status of cases and provide insight into gaps/trends for continuous improvement.

What You will Need:

• The ideal candidate holds a university degree in Human Resources or a professional Internal Audit and/or Risk Management designation or related studies;

• 3-4 years combined Human Resources, Labor Relations, investigative, Asset Protection or Legal experience;

• Strong self-awareness and ability to manage own emotions effectively in challenging situations;

• Strong written and oral communication skills in English with an emphasis on verbal reasoning, resolution of issues and listening skills;

• English communication skills are essential for this role. Fluency in French is a valuable asset.

• Excellent time-management skills to balance projects and crisis-response;

• Interest for Employee Relations, Labor Relations, investigations and labor/employment law;

• Experience in conducting investigative fieldwork, including complainant, witness, and target employee interviews, investigative data and production of investigative documentation;

• A detail oriented, proactive and results oriented style with proven success in working on projects and project team;

• Models our values and Blue Culture principles and is authentic, builds trust and makes connections;

• Demonstrates strong organizational skills and a commitment to confidentiality in managing sensitive documents.

• Proven analytical abilities, quality and detail oriented with strong problem-solving skills; Proficient with MS Suite with analytic skills allowing us to build a compelling story, backed by data, that enables recommendations.

1 Presidents Choice Circle, Brampton, ON

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Why is this role important:
The Customer Service Representative works with our Supply Chain partners and our store retailers to ensure inquiries on store credits are investigated and resolved with a customer centric solution at the heart of what you do. Your role is to manage requests from our retailers and coordinate store returns to the appropriate distribution centre. If you enjoy helping people, having a direct impact on the success of our store network and are passionate about supply chain consider applying! 

What you'll do: 

• Respond to customer inquiries on store credits (shorts, overages, damages, returns, mispicks, etc.) 

• Support supply chain partners and stores through phone and email to understand, investigate and determine root causes of store claims 

• Build relationships with distribution centers, business units and store partners to complete credit investigations; process credits and communicate results to stores and impacted departments 

• Use SAP to receive and input credit data from stores, bringing to bear company policies to guide decisions 

• Generate daily and weekly summary reports for analysis 

• Apply policies and procedures to each claim while processing credit requests 

• Prioritize workload to deliver timely service on credit requests, returns and retail services. 

• Commitment to promoting a workplace of inclusiveness and belonging

What you bring: 

• Bilingual in French and English (written and verbal communication) 

• Previous experience within a Call Centre environment or comfort to learn 

• Experience working within a Distribution or Retail environment or comfort to learn 

• Experience with SAP, Manhattan WMS, JDA TMS & Microsoft Office applications or comfort learning how to use 

• Communication and customer service skills with a focus on putting the customer first using our CORE Values – Care, Ownership, Respect and Excellence 

• Detail oriented with time management skills and ability to work through change. 

• Ability to prioritize workload, work well independently and collaboratively with people to find solutions. 

• Potential opportunity to flexible work week including Saturday (6:30am – 2:30pm)

1 Presidents Choice Circle, Brampton, ON

Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to live life well.  Our Clerks inspire our customers through delightful conversation and knowledge of products.

What you’ll do 

• Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs

• Maintain and stock product displays and shelves that meet company standards

• Ensure accurate product scanning and identify inventory needs and assist with ordering

• Setup company-directed promotions and programs

• Keep department areas neat and ensure health and safety standards 

Who you are 

• A team player with an attention for detail

• Driven and able to work independently in a fast-paced environment 

• Resourceful and courteous when resolving customer questions

• Motivated to learn new things 

Experience you bring

Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety hours which may include days, evenings, and weekends

• Able to move up to 50lbs and in constant mobility for an entire shift

320 Barkoff Street, Cap-de-la-Madeleine, QC

Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to live life well.  Our Clerks inspire our customers through delightful conversation and knowledge of products.

What you’ll do 

• Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs

• Maintain and stock product displays and shelves that meet company standards

• Ensure accurate product scanning and identify inventory needs and assist with ordering

• Setup company-directed promotions and programs

• Keep department areas neat and ensure health and safety standards 

Who you are 

• A team player with an attention for detail

• Driven and able to work independently in a fast-paced environment 

• Resourceful and courteous when resolving customer questions

• Motivated to learn new things 

Experience you bring

Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety hours which may include days, evenings, and weekends

• Able to move up to 50lbs and in constant mobility for an entire shift