COMMUNICATIONS OPERATOR Full-time Job
Marketing & Communication BramptonJob Details
CLOSING DATE: October 7, 2024
AREA OF RESPONSIBILITY:
Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while maintaining a high level of customer service during emergency and non-emergency situations.
- Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations, through the Joint Fire Communications Centre;
- Operates console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel;
- Responds to non-emergency general inquiry calls and redirects if appropriate;
- Elicit and understands direction and geographical information in a demanding, multi-tasking, team environment;
- Maintains radio contact with all vehicles, both at emergencies and other communication centre activities;
- Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division;
- Performs system tests, maintains accurate records and other communication functions as required;
- Performs other similar and related duties as assigned.
SELECTION CRITERIA:
EDUCATION & REQUIRED EXPERIENCE:
- Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
- Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience;
OTHER SKILLS AND ASSETS:
- Demonstrated communication skills, both written and verbal;
- Demonstrated ability to speak clearly and precisely while under stressful situations;
- Demonstrated ability to work independently and within a team environment;
- Demonstrated customer service and public relations skills;
- Demonstrated reliability;
- Must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License;
- Proficiency with Microsoft Office Suite;
- Ability to handle sensitive and confidential information;
- Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
- Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required;
- Must be able to work variable hours including nights, weekends and holidays as scheduled.
PREFERRED QUALIFICATIONS:
- Possession of both a post-secondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience is preferred.
- Good knowledge of streets, fire station locations and Peel Region geography is an asset.
LI-AV
**Various tests and/or exams may be administered as part of the selection criteria.
Interview: Our recruitment process may be completed with video conference technology.
