All jobs within 300 km around Sainte-Thérèse

The Customer Experience Specialist works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels:  phone, email, fax, and web.  

How You’ll Help:

•    Completing daily customer excel reports.
•    Responding professionally to customer related requests via email, chat and phone.
•    Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
•    Completing customer pickups.
•    Build healthy working relationships with customers to deliver positive customer experiences.
•    Communicate in an effective and efficient manner with terminals to assure on time service.
•    Conduct conference calls with sales, Supervisor and Customers to discuss any ongoing or current issues.
•    Perform effectively in a teamwork environment and collaborate with other members of the TLC department to assure continued support to valued customers.
•    Acquire working knowledge of other team members roles, responsibilities, and customers to help cover workload during absences.
•    Oversee the traffic flow of assigned high profile customers.
•    Proactively manage returns, redirects, and routing approval.
•    Enter, Edit and Update Customer Shipping Information in the web portal. 
•    Provide support with the general Customer Care queue when required.
•    Will be required to learn all area’s of the business including commerce and LTL/TL.

Your Skills & Experience: 

•    Minimum of secondary education, with a preference of post-secondary education in a specialized area.
•    Call center/customer service training a strong asset.
•    Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry.
•    Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
•    Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset.
•    Excellent computer skills, including MS Office; previous experience with Truck Mate and Sales Force a strong asset.
•    Excellent keyboarding skills, both speed and accuracy.
•    Strong problem solving skills.
•    Ability to deliver unfavorable information in a positive and professional manner.  
•    French is a strong asset.
•    Individual contributor.
•    Subject to a criminal background check prior to employment.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

#LBEP
#LI-Hybrid

The Dispatch Coordinaotr will provide essential support to the dispatch team by handling administrative tasks and assisting with daily operations. This role will involve managing reports, coordinating communication between departments, and overseeing email communications related to dispatch operations. The ideal candidate will be proactive, detail-oriented and possess excellent communication skills to ensure the smooth flow of dispatch operations.

How You’ll Help

• Generate, review and distribute relevant reports (Salesforce) to  monitor performance metrics and ensure timely deliviers
• Track and report on missed pickups, ensuring the dispatch team receives timely information to address issues
• Communicate with other departments as needed to resolve any missed pick up issues
• Monitor and prioitze incoming emails to the dispatch team’s shared inboxed
• Ensure prompt response to customer queries, inquiries and concerns
• Diret urgent requests and escalation ot the appropriate team members or departments
• Serve as a liaison between dispatchers and other departments faciliting the smooth flow of communication
• Monitor driver performance and report findings to manager
• Identify areas for improvement and efficiencies.
• Exception queue management

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (Supply Chain or Logistics Management or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. New graduates or current students are welcome. 
• Computer skills – accuracy, MS products, SalesForce, 
• Bringg, web based programs such as TruckMate
• Demonstrated customer relationship skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, co-workers, etc.
• Ability to work independently; a self-starter
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Ability to work a flexible work schedule
• Results focused
• English and French language skills required
• Able to work with little supervision

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The P&D Planner will be responsible for planning, organizing and monitoring inbound and outbound freight to ensure the fastest and most efficient use of dock space, equipment and movement of goods. 

How you will help

• Create routes/load plans that consider all business requirements [customer experience, operational efficiency and increased cost savings for the company and our driver/broker community.
• Review the route/load plan in the system and initiate adjustments to the plan as needed, including rendezvous freight.
• Optimization of triggers, if necessary to ensure the P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight distribution and the transportation of dangerous goods is adhered to
• Monitor and review closing times and productivity, noting trends to support improvement initiatives
• Ensure shipments are coded when added and/or removed from the load plan
• Make suggestions to improve planning and docking processes for increased efficiency
• Other related duties that may be required 

Your skills and experience: 

• A minimum secondary education, with a preference for post-secondary education in supply chain and logistics management
• An appropriate combination of post-secondary education and experience will be considered 
• Minimum of two to three years of experience in dock operations, preferably in the transportation industry
• Other experience in the transport industry may be considered and in addition to the dock
• Strong communication skills in English and French
• Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web-based programs. Previous experience with Truckmate and Bringg is an asset.
• Ability to work under tight deadlines in a fast-paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to requests in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve problems
• Strong problem-solving skills with the ability to implement proactive solutions to support operational demands and efficiency gains. 
• Results-oriented
• English and French language skills required

To apply, visit our Careers page at dayross.com .

If selected for the position, you will be asked to provide reference and criminal background checks prior to employment. You will only be contacted if selected for an interview. 

Work shift: Night shifts only

The P&D Planner will be responsible for planning, organizing and monitoring inbound and outbound freight to ensure the fastest and most efficient use of dock space, equipment and movement of goods. 

How you will help

• Create routes/load plans that consider all business requirements [customer experience, operational efficiency and increased cost savings for the company and our driver/broker community.
• Review the route/load plan in the system and initiate adjustments to the plan as needed, including rendezvous freight.
• Optimization of triggers, if necessary to ensure the P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight distribution and the transportation of dangerous goods is adhered to
• Monitor and review closing times and productivity, noting trends to support improvement initiatives
• Ensure shipments are coded when added and/or removed from the load plan
• Make suggestions to improve planning and docking processes for increased efficiency
• Other related duties that may be required 

Your skills and experience: 

• A minimum secondary education, with a preference for post-secondary education in supply chain and logistics management
• An appropriate combination of post-secondary education and experience will be considered 
• Minimum of two to three years of experience in dock operations, preferably in the transportation industry
• Other experience in the transport industry may be considered and in addition to the dock
• Strong communication skills in English and French
• Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web-based programs. Previous experience with Truckmate and Bringg is an asset.
• Ability to work under tight deadlines in a fast-paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to requests in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve problems
• Strong problem-solving skills with the ability to implement proactive solutions to support operational demands and efficiency gains. 
• Results-oriented
• English and French language skills required
  
  If selected for the position, you will be asked to provide reference and criminal background checks prior to employment. You will only be contacted if selected for an interview. 

Does this sound like you? Would you like to put your passion to use and join the residential sales team as a Sales Representative?

What will your days look like?

• Understand the motivations and the needs of the clients in order to assist them accordingly

• Use price grids to make detailed cost estimates and propose personalized, realistic solutions based on the clients’ budget;

• Select the best contractors for the project using our “MatchParfait” tool;

• Strategically follow up with clients and contractors while also coordinating appointments;

• Use CRM tools to plan and track the sales cycle of clients;

• Analyze bids to advise clients impartially on the best offer;

• Regularly develop your client base and ensure customer loyalty;

• Recruit construction contractors and demonstrate the added value of a partnership with RenoAssistance.

What do you need to be a Sales Advisor with us?

• Excellent verbal and written communication skills;

• 3 years of experience in a sales-related role;

• Advanced oral English or full bilingualism to serve a wider client base;

• Ability to quickly understand and analyze the needs of clients;

• Ability to work with multiple software and tools simultaneously (CRM, Outlook) while communicating effectively with clients;

• Strong organizational skills, good time management, and attention to detail;

• Ability to work independently and as part of a team;

• Results-oriented and motivated to exceed targets;

• Knowledge of construction, renovation, design, or decoration is an asset, but complete training will be provided during onboarding;

• Ability to work both remotely and at our offices (Montreal, Charny, and Laval): details about our hybrid work model will be shared during the recruitment process.

Benefits that really make a difference:

• A collective insurance program partially paid by the employer (including drug, dental, travel, life, disability, etc.) with a $500 health account;

• A bonus system to acknowledge and reward your work;

• A generous vacation policy;

• 5 paid personal days off as of your first day;

• Access to an employee and family assistance program (EFAP);

• Telemedicine service;

• An annual allowance of $200 for sports and cultural activities;

• A paid day off for moving and for volunteering;

• Various employee discounts to help you carry out your real estate projects with confidence and at reduced costs;

• An annual base salary plus a performance-based commission plan.

And we don’t stop there, because we really care about you:

• A hybrid and flexible telework model;

• An onboarding process to quickly familiarize you with your work environment and our services;

• A work environment that prioritizes both your professional development and personal fulfillment;

• A social club that ensures your daily life with us is pleasant and stimulating;

• Collaborative teamwork where your wildest ideas are welcomed and even encouraged.

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

#LBRA
#LI-Hybrid

As a Terminal Manager, you are responsible to safely lead the terminal team to meet stakeholder expectations with respect to service, quality and productivity. You are responsible for managing operational costs while operating within a network.  This position is about driving change, developing and engaging teams and continuous improvement.

How You’ll Help:

• Empower and lead team to meet organizational objectives.   
• Develop KPI’s to drive service, quality and safety
• Ensuring supervisors improve safety results by leading regular safety blitzes and safety walkabouts, and developing a culture of peer-to-peer safety interaction
• Interact with other Operations departments and supervisory teams at other Terminals to enable on-time service and quality
• Successfully manage multiple issues with competing priorities simultaneously
• Manage budget and workforce productivity
• Prioritize and manage customer shipments to maximize profit
• Develop Supervisors and employees through evaluation of their performance, providing pinpointed feedback and subsequently providing coaching and guidance
   

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education.
• 5-8 years of experience leading teams, developing talent and managing culture and performance 
• Ideal to have leadership experience in transportation or operations as well as various roles in transportation 
• Exceptional leadership and influencing skills, including the ability to effectively get things done through others, lead by example, coach, and support staff and other leaders
• Strong conflict resolution skills and leadership
• Results driven 
• A strong sense of customer service and urgency, troubleshooting and problem-solving skills
• Strong interpersonal and communication skills, both verbal and written
• Computer skills including the Microsoft Suite and preferably, Truck Mate 
• The ability to lead and reinforce a strong culture of workplace safety
• English and French (verbal/written/spoken) required
• Able to work with little supervision

Planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Review routing matrix and manifests in order to:
  • Plan for trailers to be stripped and for LTL and TL loads.
  • Assign trailer to dock door for greatest efficiency.
  • Monitor the availability of trailers (single and LCVs) to make the greatest use of all resources.
  • Ensure all trailer and route planning is in accordance with transportation laws and company policies regarding weight and weight distribution, cubing, transportation of dangerous goods, etc.
• Monitor and review close times and productivity, noting trends to support improvement initiatives.
• Make suggestions for improvement in planning and dock processes for increased efficiency.
• Other related duties as may be required.

Your Skills & Experience: 

• Minimum of secondary education, with preference for post-secondary education in Supply Chain or Logistics Management.
• A suitable combination of education and experience may also be considered. 
• Minimum of two years’ experience in dock operations, preferably in the transportation industry.
• Other experience in the transportation may also be considered and in addition to dock experience would be an asset.
• Strong communication skills in both English and French.
• Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web based programs.  Previous experience with AS-400 is an asset.
• Ability to work under tight deadlines in a fast paced environment.
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues.
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies.
• Results focused

Responsible for overseeing a team of Administrative Coordinators, and supporting the business by looking after the administrative processes for the terminal.

How You’ll Help

• Responsible for Oversees a team of admin coordinators, setting performance objectives, evaluating performance, hiring and training as required.
• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Mentor and train office staff in procedures and in use of current software
• Arranges coverage for vacations and other absences to ensure deadlines for are met
• Works on administrative projects as required 
• Other related duties as may be required.

Your Skills & Experience: 

• Post secondary education, preferably in business or office administration
• A suitable combination of education and experience may also be considered.
• 3-5 years experience in administration preferably in the transportation industry
• 1-3 years of leadership/supervisory experience
• Strong leadership skils, including the ability to motivate a team in a high pressure, deadline driving envrionment
• Strong communication skills, most verbal; some written
• Computer skills – data entry accuracy; strong knowledge of MS Office products and web based programs; knowledge and/or experience with AS400 a strong asset.
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• English and French

Monday – Friday / 5:00 p.m. – 1:30 a.m.

The Broker Pay Administrator is responsible for various administrative duties including, but not limited to, Payroll, Agency Payroll, Broker Pay, Accssorial Approvals, Terminal Cash, Accounts Paayble, and Incomplete FB / Pro reports.

How You'll Help:

• Ensuring all SOP’s and policies/procedures are followed on a daily basis
• Actively working and maintaining detailed progress on various reports, both internal and customer reports, updating POD status and securing documents as required
• Uploading various documents for imaging, progress tracking, etc.
• Entry of hours worked for hourly and/or agency employees
• Updating various records and progress trackers shared across the team
• Maintaining individual and shared email inboxes adhering to regulations set within the team
• Communicating with many different internal teams and external customers for various reasons, including delivery ETA’s, probill status updates, customer billing/payment, pay disputes, etc.
• Learning and assisting with coverage on various team functions as listed above
• Other admin duties as required

Your Skills & Experience: 

• Highschool diploma or equivalent
• Minimum of one year experience in the transportation industry; preferably related to payables or payroll.
• A suitable combination of education and/or experience may be considered.
• Preference given to those with experience in AS400, TruckMate and Bringg.
• Excellent computer skills including MS Office and the aptitude to learn new software.
• Excellent communication (verbal and written) skills. · Strong interpersonal and customer service skills.
• Strong analytical and problem-solving skills, particularly with numbers · Detail orientated with the ability to work accurately in a high volume, fast paced environment.