Customer Service Advisor - EspaceProprio Full-time Job

Concretely , what do your days look like ?   

• Handle incoming and outgoing calls and emails to ensure effective communication with our customers;

• Actively listen to clients in order to clearly identify their housing needs ; 

• Present and promote the services offered; 

• Direct clients to the resources most appropriate to their situation ; 

• Ensure the updating of our clients ' files by carrying out various administrative tasks; 

• Represent the company at one-off events ;  

• Offer a dynamic, personalized and caring experience to our customers ; 

• Contribute to the continuous improvement of internal services and procedures. 

What do you need to be a customer service advisor ? 

• Have more than one year of relevant experience in customer service; 

• Have experience in a call center (an asset); 

• Have an advanced level of spoken English or perfect bilingualism in order to serve a wider clientele (an asset);  

• Demonstrate  a sincere passion for customer service and a keen interest in the real estate field;

• Demonstrate  agility in a constantly changing environment;

• Organize  your work independently while collaborating effectively with the team;

• Learn  quickly, explore new approaches with curiosity and navigate easily with several computer tools;

• Be open to working occasional Saturdays, as needed;

• Communicate  clearly, kindly and professionally;

• Actively participate  in the continuous improvement of services and processes;

• The ability to travel to the Charny, Laval, or Montreal office. (Details about our hybrid work model will be presented to you during the recruitment process.)

Benefits that make a real difference 

• An hourly wage based on your experience starting at $ 20.90

• The possibility of receiving the bilingualism bonus ($1) and the evening and weekend bonus ($2);

• A group insurance program paid in part by the employer (drug, dental, travel, life, disability insurance, etc.) including a $500 health account; 

• A bonus system to highlight and reward your work; 

• A generous vacation policy;  

• 5 days of paid floating leave upon starting your job ;

• Access to an employee and family assistance program (EFAP);   

• A telemedicine service;   

• An annual allowance of $200 for your sports and cultural activities;  

• A day of paid leave when you move and for volunteering;  

• Several employee discounts so that you can carry out your real estate projects with complete confidence and at a lower cost. 

And we don't stop there, because we really care about you: 

• An integration process to quickly familiarize you with your work environment and our services ; 

• A work environment that prioritizes both your professional development and your personal growth ; 

• A social club that ensures your daily life with us is pleasant and stimulating; 

• Collaborative teamwork where your wildest ideas are welcomed and even encouraged.