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This position collaborates with a variety of management levels on projects that contribute to the success of the team. This position uses discipline specific knowledge, skills, and abilities to assist with various projects, presentations, and business improvement opportunities. This position performs other career related responsibilities as assigned. This is a 7- month contract position until May 2025.

RESPONSIBILITIES

• Enters data into Human Resources database
• Composes competent memos to employees to effectively communicate policy and procedural changes
• Assists in the construction and improvement of company policies and procedures
• Reviews resumes in online database to recruit qualified individuals for specific open positions
• Maintains applications, and applicant flow logs in accordance with standard company procedures
• Assists in recruitment activities and special projects as needed
• Files documents and answers phone calls
• Provides assistance with employee relation investigations

QUALIFICATIONS

Required:

• Recent graduate from Human Resources Management program or equivalent
• Knowledge of Microsoft Word, Excel, PowerPoint, and Access
• Exceptional oral, written and interactive communication skills
• Skilled in effective research tactics with strong organization skills
• Ability to maintain high standards of confidentiality
• Ability to convey a positive and professional image to internal and external customers

Preferred:

• Knowledge of local employment and regulatory laws

ADDITIONAL DETAILS

Shift: 10:00 AM Mon-Fri with occasional weekends

Pay Rate: $22.46 per hour

Classification: CUPE 1846
Salary/Rate of pay: 38.20

Application deadline: 2024-10-16 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Application Close: 10/10/2024

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• You may initially be paid 95% of your starting rate of pay, in accordance with the terms and conditions.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Finning Canada is seeking a Yard / Warehouse Person to join our team supporting our Calgary TCRS location on a full time Monday to Friday shift. As the Yard Person you are responsible for assisting with the day to day yard duties for the Branch. This is a temporary position.

Job Description:

• Loads and unloads company trucks, inspects equipment prior to shipment and on return for serviceability.
• Notifies the shop foreman on damaged or missing equipment.
• Assists rental counter personnel in selection of “rental ready” equipment for each transaction.
• Processes equipment returns and closing rental contracts.
• Performs other equipment inquiries through the company’s computerized programming.
• Verifies fuel consumed and inspects all details of equipment when returned.
• Installs service tags on equipment returned from rental.
• Moves rental ready equipment back to proper storage areas following routine maintenance procedures by service shop.
• Presents ready-to-rent equipment in an orderly fashion.
• Performs general house-keeping of both the warehouse and yard.

Customer Service Responsibilities:

• Greets customers in yard, helping direct them to office or unloading areas
• Assists customers and delivery drivers in loading and unloading rental equipment
• Gives customers start/stop and general operating instructions on rental equipment
• Follow approved shipping and receiving protocols to safely load/unload customer parts and components
• Accurately handle all incoming and outgoing paperwork
• Follow approved shipping and receiving protocol
• Load and unload customer parts and components

Qualifications:

• High School graduate
• Due to physical nature of the work, a requirement of the job is to be considered fit for work
• Minimum three months operating experience of rough terrain forklift, counterbalance forklift, compact construction equipment, large construction equipment
• Team player with a keen attention to detail
• Experience with heavy equipment or a similar industry would be considered an asset
• Excellent interpersonal skills with effective verbal and written communication skills

Notes:

• This position is for a Monday to Friday shift schedule, based in Calgary
• Candidate selection will be in compliance with the terms of the current collective agreement
• Union Membership: You are required to become a member of the Union associated with this position. This will be effective immediately and will result in union dues being deducted from your pay. The terms and conditions of your employment will be governed by the collective agreement.

Number of Positions: 3  
Closing Date: 10/02/2024

Hourly Rate/Salary: 46.61 
Hours of Work: 40 
Work Location: Mavis Yard: Common Building 
Department/Division/Section: T&W/Transportation&Works Dept , T&W/Works Operations & Mntce Division , Service Centre 
Non-Union/Union: CUPE 

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. 

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-10-19

Job Location

North Battleford

Employment Type

Temporary (Fixed Term)

Weekly Hours

1

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Closing Date: 09/23/2024

Hourly Rate/Salary: $52.19/hr to $69.58/hr (based on salary grade G $ 94,982.00 - $ 126,643.00)
Hours of Work: 35/week 
Work Location: Civic Centre 
Organization Unit: CMO/Internal Audit 
Department/Division/Section: CMO/City Manager's Office , CMO/Internal Audit , Internal Audit 
Non-Union/Union: Non Union 

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act.

CLOSING DATE:  September 16, 2024

AREA OF RESPONSIBILITY:

Reports to Supervisor, Accounting, Prepares and analyses a variety of financial statements, reports and related documentation for internal and external stakeholders as it relates to the Current, Reserve and Trust Funds. Responsible for the data compilation and analysis of all asset data inventory to ensure compliance with the revised Public Sector Accounting Board’financial reporting standards (PSAB 3150).

• Responsible for the monthly reconciliation of the City’s bank accounts. This often requires coordination with other departments.
• Responsible for the preparation, analysis and the timely and accurate entry of the City’s financial information into the General Ledger. Ensure that journal entries are accurate and in accordance with Generally Accepted Accounting Principles (GAAP), Public Sector Accounting Board (PSAB) as well as the City’s policies and procedures.
• Prepare and analyze annual Financial Statements and Financial Information Return schedules to be used by internal and external stakeholders.
• Prepare and analyze various monthly, quarterly and annual reports for all City funds. Reports must be accurate and timely as they are distributed to all levels of management.
• Provide information for Statistics Canada Quarterly Surveys. Compile and analyze Annual Statistics Canada Report.
• Analyze monthly balance sheet accounts. Obtain backup, investigate issues and take necessary corrective action.  Analysis requires communication with various departments as well as third parties.
• Responsible for chart field maintenance in the PeopleSoft General Ledger and Project Costing modules.
• Prepare monthly and annual government statutory remittances including but not limited to the Employer Health Tax (EHT) and Harmonized Sales Tax (HST).
• Review A/P Payment Requisitions, Purchase Orders and Invoices for correct coding and asset classification.
• In conjunction with Payroll, process payroll journals via the PeopleSoft Financial and HRMS system interface.
• Process monthly employee Meal and Mileage Allowances.
• Responsible for the maintenance of employee and external vendors in the PeopleSoft Financial system.
• Responsible for the administration of the City’s travel request and reimbursement process while ensuring the adherence of the corporate policies and guidelines.
• Process financial transactions for internal and external investments in the General Ledger and analyze related balance sheet accounts.
• Responsible for the creation of project id’s and set up project information in the PeopleSoft Project Costing module.
• Capital Budget analysis and upload.
• Generate reports on asset cost and depreciation. Provide all ad hoc reports related to tangible capital assets. 
• Process and analyze asset inventory information submitted by operating departments.
• Analyze project costs to determine the correct accounting treatment.
• Provide input on policies and business procedures related to Tangible Capital Asset accounting.
• Provide ongoing training to operating departments on Tangible Capital Asset financial policies and procedures through formal training sessions.
• Prepare accounting data for year-end Tangible Capital Asset schedules. Will be required to  take corrective action when required.
• Performs additional similar and related duties as assigned.

SELECTION CRITERIA:

• High School (Grade 12) graduation plus an additional program of three to four years in Economics, Finance or equivalent.
• Over two (2) years, up to and including four (4) years of related experience.
• Completion of CPA (Chartered Professional Accountant) PREP or 4th level CGA (Certified General Accountant) or completion of all eligibility required topics for CMA (Certified Management Accountant) entrance examination or equivalent.
• Strong knowledge of PeopleSoft Accounts Payable, Purchasing, General Ledger, Asset Management and Project Costing modules and PSAB/GAAP.
• Demonstrated experience with Microsoft Office Suite applications.
• Demonstrated accuracy and attention to detail.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
• Demonstrated time management skill.

 **Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

Posting Period: 03-Sep-2024 to 17-Sep-2024

Job Description

Customer Care only / Customer Care Support only

Job Summary:

To supervise the provision of customer care services including: the 24/7 operation of the Toronto Water Customer Care Centre, the administration of external customer service programs, public education and outreach, the administration and technical review of locate requests for underground infrastructure and water/sewer service connections or disconnection for residential, multi-residential, industrial, commercial or institutional properties.

Major Responsibilities: 

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests.
• Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Responds to enquiries from staff, elected officials and the general public, and investigates such enquires expeditiously. Exercises tact and professionalism when attending public and private meetings with elected officials and the public.
• Ensures the appropriate customer service systems, processes and structures are in place to support the unit.
• Tests and signs off on all related system improvements, enhancements and modifications prior to implementation, identifies system problems and provides detailed recommendations for system improvements, enhancements and/or modifications.
• Develops, implements and maintains operating policies, procedures and guidelines for the Unit and ensures the clarification and proper administration of the same.
• Builds and maintains optimum working relationships with external bodies including other levels of government, other municipalities, other City of Toronto divisions, agencies, boards and commissions.
• Responds to inquiries escalated beyond the scope of front line staff ensuring a prompt, courteous reply including appropriate action and follow up. Report any concerns, complaints or conflict of interest issues where necessary.
• Prepares briefing notes and other documentation regarding customer service issues.
• Develops and implements new innovative client services and recommends effective and efficient means of providing service.
• Ensures efficient, courteous service is provided to the public through personal, written and oral contact.
• Initiates, develops and recommends innovative, leading edge customer service and program policies to guide service delivery and water efficiency among all Toronto Water's customers.
• Participates in the development and implementation of operational policies, program practices, key performance measures and recommends changes to support unit's function and improve efficiency and effectiveness of service delivery; make major changes in overall business practices based on long term needs.
• Works with the Manager to develop, draft and implement appropriate service level standards and performance metrics for continuous program improvement, and manages performance and activities to meet or exceed targets.
• Reviews information captured in field studies, customer surveys management and technical systems and other sources in order to improve operational performance by analyzing data, setting standards and goals to meet objectives.
• Reviews the quality of work completed on a regular basis to ensure that it meets auditing requirements and customer service standards.
• Assesses particular complaints/complexities within individual case files to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the City.
• Represents Toronto Water and assigned programs while directly communicating and providing outreach functions to reach target water user audiences to promote, educate and train them on water efficiency and downspout equipment, policies, practices and program information.
• Assesses the potential impact of changes on the organization with respect to new and emerging issues, trends, practices and directions in the business and industry marketplace affecting Toronto Water.
• Researches and develops terms of reference, technical specifications, tender documentations, proposals and technical reports and prepares recommendations related to unit’s various customer requests/programs.
• Represents Division through participation on various working groups, task forces and special teams.
• Oversees Toronto Water’s public education and community outreach programs  and coordinates Toronto Water's presence at environment and community events for express purpose of educating participants on Division's programs and services.
• Develops and contributes to digital, educational and communications materials.
• Develops forms and records to document program activities, ensuring use of appropriate and effective communication tools and techniques to align with diverse demographics of audience and intended use of material.
• Researches and selects appropriate fixtures and equipment requirements for unit's assets (e.g. water trailer) and rebate eligibility (e.g. Capacity Buyback incentives for equipment).
• Liaises, fosters and maintains positive relationships with internal staff and external contacts, government and non-government agencies and the public.
• Liaises with stakeholders and other municipalities to co-ordinate similar activities, including the sharing of findings and information.
• Implements customer service strategies to ensure services provided meet City service standards.
• Conducts on-site water investigations and assist in trouble shooting of ongoing issues with customers.
• Represents the City of Toronto on various committees involved in the development and promotion of water efficiency and participates in municipal, provincial and national studies and hearings on water and environmental issues to provide input and comments.
• Supports and promotes the Division's vision, strategic plan and change initiatives through leadership, participation, communication with direct reports and application of functional policy.
• Develops and oversees client and stakeholder expectations and relationships through effective service agreements, communication and monitoring of commitments and obligations.
• Represents the Division/Cluster/Corporation at a variety of meetings with clients, stakeholders and service providers. 

Key Qualifications: 

Your application must describe your qualifications as they relate to: 

1. Post-secondary education in a discipline pertinent to the job function, a technical or business degree preferred or related job experience.
2. Experience with supervising a mid-to-large size municipal customer service programs, preferably with technical elements.
3. Experience in the water and wastewater field or other pertinent utility, legislation and municipal programs and services
4. An understanding of the technical and operational issues facing water utilities.
5. Proficiency in various competencies related to the position, including highly developed interpersonal skills, human relations skills, communication, written and oral negotiation skills, with the ability to interact and communicate effectively with all levels of the organization
6. Considerable experience with coaching and training front line customer service and technical staff for high performance.
7. Management of customer service delivery within prescribed service standard levels.
8. Experience with issue management, including customer complaint handling.
9. Experience with developing policies and procedures for internal staff
10. Experience with identifying customers, understanding their needs and maintaining responsive program delivery (i.e. using key performance indicators to monitor service standards and enhance service delivery)
11. Experience in preparing/reviewing budgets and expenditure controls, including cost-benefit analysis
12. Experience in procurement and contract management of external technical services.
13. Ability to forge solid internal and external relationships/partnerships with various stakeholders
14. Knowledge of the Labour Relations Act and Occupational Health & Safety Act and related regulations and legislation
15. An ability to communicate effectively, both orally and in writing, to a wide variety of audiences (including senior management, employees, media, the public, elected officials and external agencies)
16. Sound judgement and ability to handle matters of a confidential/sensitive nature as it relates to City council, senior/executive management and the public

Salary: $3,605.15 - $4,748.04 bi-weekly,  wage grade 6.5

We are currently seeking a Talent Acquisition Coordinator to join our team. You will support members of the Talent Acquisition Team and contribute to the team’s overall success by providing a high level of client service and ensuring priorities are met. The role is national in scope and provides coordination, administration, and support to the Talent Acquisition Supervisor, and the Talent Acquisition Specialists located across Canada.

Formula for success:

• Using your creative skills you will be developing job postings, and advertising positions on internal and external sites.
• Leveraging your attention to detail to shortlist resumes, schedule prescreens and interviews, and complete the background check process, including references and verifications using our provider.
• Using your ability to build relationships you will ensure that Canadian Blood Services is an employer or choice.
• Providing excellent customer service by administering online assessments using our provider.
• Harnessing your strong interpersonal and organizational skills to assist the team in the recruitment process. 
• Drawing on your experience to help evaluate recruitment practices and policies, with a continuous improvement mindset.

Desired education and skills:

• Post-secondary level education in a relevant discipline from a recognized academic institution, preferably in Human Resources or Business Administration would be an asset.
• A minimum of 3 years of administration experience preferably in talent acquisition/recruitment would be an asset.
• Previous experience with recruitment tools and applicant tracking systems - SuccessFactors would be an asset.
• Previous experience working in and/or providing support to a virtual team.
• Understanding of HR practices and/or processes, related legislative requirements as well as union experience would be an asset.
• Demonstrated skills and experience in using MS Office Suite.

What we offer you:

• Payment in lieu of vacation.
• Payment in lieu of holidays. 
• Annual performance award up to 5%.
• Payment in lieu of benefits. 
• Defined benefitpension plan. 
• Employee discounts, wellness program, professional resources. 

What you can expect:

• Your typical day will be a mix of independent work and collaboration over email and MS Teams.
• We are a great team – we enjoy learning from each other and sharing ideas.