JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
• Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
• Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills

JOB SUMMARY

The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.

You are responsible for performing duties associated with the operation and maintenance of all City facilities including but not limited to; minor maintenance and carpentry tasks, painting, grounds maintenance, snow removal, basic repair duties for facilities equipment and general housekeeping tasks while maintaining a high standard of cleanliness and customer service. You may be responsible to work rotational shifts including days, evenings and weekends. 

EDUCATION AND EXPERIENCE

Completion of Grade 10

Up to one month of related experience

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• General facility cleanliness and safe work practices
• Cleaning chemicals and disinfectants and safe application/procedures
• Effective cleaning techniques
• WHMIS
• Customer Service principles
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to communicate effectively with the general public and staff
• Able to work effectively in a team environment
• Good interpersonal and customer service skills
• Polite and punctual
• Possess the physical capability to perform the ongoing duties of the position
• Prepared to work flexible hours including evenings and weekends
• Presentable to the public

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Bus and Para Transit Operations team provides safe, reliable, efficient, effective, on time, courteous and cost-effective rapid transit service to a growing and diverse City of Ottawa. 

You operate City of Ottawa buses in accordance with the Highway Traffic Act and corporate policy. You also promote a customer service mindset when interacting with the general public and provide a safe, comfortable, efficient and reliable transportation service.

Bus Operators who temporarily work in the roles of Operator/Bilingual Sightseeing and Charter Sightseeing and Operator/Platform Instructor will be paid the appropriate rate or differential for the time that this work is performed.

EDUCATION AND EXPERIENCE

Completion of Grade 12.

Minimum of 5 years of driving experience with a clean driving record free of demerit points and including ideally a minimum 3 years of relevant customer service experience including direct contact with the public and dealing with a diverse population.

Public Urban transit experience is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City of Ottawa landmarks and locations

Desirable Qualifications:

• Knowledge of transit fares and pass structure
• Knowledge of the Highway Traffic Act
• Knowledge of/experience using portable communications technologies, such as 2-way radio

COMPETENCIES, SKILLS AND ABILITIES

• Able to adapt/react to changes in operating conditions/environment
• Able to operate in a highly diverse cultural community
• Attentive to detail and able to adhere to specific detailed procedures
• Persuasive and tactful with excellent interpersonal and oral communication skills
• Possess good written communication skills
• Basic understanding of and ability to use computers 
• Able to multi-task, solve problems and make decisions
• Able to remain calm in stressful situations
• Able to exercise sound judgement
• Able to work with minimum direct supervision and in a team environment 
• Ability to use a radio and microphone and to communicate effectively
• Ability to call out stops as per the CTA directive
• Ability to read and understand trip dockets
• Ability to operate a bus in high-density traffic in the downtown core
• Ability to react and deal with emergency situations as they arise
• Ability to talk to and assist passengers while safely operating a bus
• Able to project a positive and professional image at all times, through personal appearance and conduct
• Able to act independently
• Able to communicate clearly in writing, in person, and by using corporate communications technologies, such as 2-way radio, etc. 
• Able to deliver excellent customer service at all times and to deal with all situations in a professional manner by remaining calm and self-controlled when dealing with difficult situations, and co-operating with Transit Supervisors and other City of Ottawa personnel to meet customers’ transit needs
• Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement

Applicants must be able to meet the physical requirements of the job including, but not limited to, performing the following tasks, which are repetitive and constant during a normal shift as a Bus Operator:

• Ability to sit for long periods of time in the driver’s seat while wearing a seat belt
• Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time, while wearing a seatbelt in the driver’s seat
• Ability to “reach over-head” with both arms to manipulate controls
• Constant twisting and neck rotation of different ranges to check mirrors, bus passes, etc.
• Ability to perform required MTO pre-trip inspection, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
• Medium duty lifting while assisting customers with special needs
• Constant gripping, pulling and pushing to manipulate control (steering controls, control valves, etc.)
• Bending, stooping, crouching and twisting in order to keep stairway clear of ice and snow build-up
• Ability to manipulate dual foot controls independently or simultaneously at any given time
   

JOB SUMMARY

The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for the delivery of quality, holistic, resident care through the administration and supervision of the Nursing Program and staff in a designated area, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Nursing (BScN)

Minimum of 1 to 2 years of related experience, preferably in a geriatric-gerontology or long term care setting

Post-basic preparation in gerontology is desirable

Membership in Registered Nurses Association of Ontario (RNAO) is desirable

Canadian Gerontological Certification from Canadian Nurses’ Association is desirable

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Scope and purpose of gerontological nursing and functions/activities related to the nursing process
• Age related changes
• Ethical dilemmas and considerations
• Management of common chronic problems
• Specific needs of the older person and of cognitively impaired older person:
• Basic physiological needs (nutrition, elimination, hygiene, skin integrity, sleep & rest, sensory perception)
• Dementia care
• Safety and security needs
• Challenging behaviours
• Basic psychosocial needs (self-esteem, actualization, advocacy, support network, relationships with families)
• Infection control guidelines for RN’s and RPN’s
• Nursing documentation standards including Resident Assessment Instrument RAI-MDS
• Principles of rehabilitation and activation in care of the older persons or adults requiring long term care
• Pharmacology and medication use
• Medication administration standards
• Nursing goals: promotion, prevention, maintenance, rehabilitation, palliation
• Transfer and positioning techniques of persons requiring long term care
• Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, Professional standards, Code of Ethics
• Principles of verbal and non-verbal communication
• Labour relations and collective agreements.
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies. 

JOB SUMMARY

The HR Employee Experience, Strategy and Solutions Branch is responsible for driving technological change, leading the adoption of new technology solutions and maximizing existing technology that supports HR automated processes across the organization, including SAP, E-Recruitment, Onboarding.   The branch maintains, administers and supports HR systems and processes to ensure efficient and reliable access to people information and analytics and produces reports and data analytics that is used to inform decision making for Managers, Senior Leaders, City Manager and Council.     

You are responsible for serving as a functional source of expertise in SAP position, organization, jobs, Fiori and FTE management. You verify and process a variety of HR transactions into SAP-HR (creates, changes, delimits) on job, position, Fiori and organization transactions and employee personal data updates for City departments as well as for Ottawa Police Services and the Ottawa Public Library.  You research and analyse a range of subject matter through SAP generated reports, to support the integrity of the information in SAP. 

You also compile data, maintain statistics, maintain project files and are a point of contact providing expert advice and guidance to the staff of Human Resources, in the area of SAP-OPM maintenance.  In addition, you respond to day-to-day inquiries related to the functions of OPM and monitor trends in errors and recommend corrective action.

EDUCATION AND EXPERIENCE

Completion of 2 year college diploma in business, human resources, or a related field.

Minimum of 5 years of experience working with HR information or corporate reporting systems is required

KNOWLEDGE

• Statistical analysis techniques
• Database and records management practices
• General HR policies, practices and guidelines
• Analysis and problem-solving techniques
• Record keeping, filing and general office procedures
• Information verification techniques
• Microsoft Office applications such as Word and Excel
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

Desirable Qualifications:

• Oral fluency, reading and writing ability in French is considered an asset
• Experience or knowledge in the following systems is considered an asset: SAP-HR, SAP-PAY, SAP Success Factors, Parklane Systems, Microsoft Power BI 
• Knowledge of JE principles and FTE analysis is considered an asset
   

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently and collaboratively with all staff as part of a team 
• Compile, organize, analyze and summarize data and information accurately and efficiently, applying policies and procedures
• Possess excellent organization and time management skills and techniques: ability to plan, take initiative, organize and carry out work assignments, manage multiple and competing tasks simultaneously, and prioritize work to meet deadlines
• Communicate effectively and tactfully with all levels of the organization, both verbally and in writing; write clear and concise correspondence
• Apply strict attention to detail and accuracy in the maintenance of records: ability to balance spreadsheets and produce statistical reports
• Conduct research to investigate and solve problems in support of management and staff information needs, as well as project implementation
• Customer service oriented: ability to prioritize the client experience – seeking to gain understanding, assisting in problem solving, providing options/solutions
• High level of discretion in dealing with sensitive/confidential issues
   

JOB SUMMARY

Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility. 

In collaboration with the multi-disciplinary team, you provide nursing and personal care to residents, with an emphasis on resident safety and engagement. 

EDUCATION AND EXPERIENCE

Completion of 2 year community college Registered Practical Nurse diploma

Minimum of 6 months of related experience, preferably in a geriatric-gerontology or long-term care setting

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Basic knowledge of applicable legislation and regulations such as:  Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, professional standards, Code of Ethics, practice expectations 
• Infection control guidelines 
• Medication administration standards 
• Nursing documentation standards 
• Principles of verbal and non-verbal communication 
• Transfer and positioning techniques for persons requiring long term care
• General knowledge of computer software applications including word processing and mail applications (e.g.: Word, Outlook)
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Function as an effective team member
• Provide quality care using the knowledge, skills, judgement and attitudes needed to practice safely 
• Administer medications and perform nursing care procedures safely 
• Identify and report changes in resident condition or needs through observation of physical and mental condition/behaviour 
• Coordinate care activities of Unregulated Health Care Providers (Health Care Aides) in an effective manner that promotes quality resident care 
• Organize and prioritize workload 
• Maintain confidentiality and its application to resident records 
• Manage time effectively
• Strong organization skills
• Excellent interpersonal & communication skills
• Tact, initiative, good judgement
• Reliable, adaptable, patient, discrete, flexible
• Competence in medication administration
• Demonstrates respect for resident choice, privacy and confidentiality
• Adaptable to change
• Meets the physical demands of the job

JOB SUMMARY

The mandate of Water Services is to provide treatment and distribution of a sustainable supply of high-quality drinking water and is committed to protecting the environment by collecting and treating wastewater for the health and prosperity of Ottawa. 

You are responsible for planned, unplanned and emergency inspection, testing, installation, maintenance, troubleshooting and/or repair of process mechanical systems and equipment within Water Services’ water treatment, supply and storage facilities (including the Water Purification Plants, pumping stations, reservoirs, elevated tanks, metering facilities and well treatment systems) or wastewater treatment and collection facilities (including Wastewater treatment plant, remote pumping stations, odour control facilities, regulators, lagoons, valve chambers, storage tanks). 

These duties are carried out in an industrial, production, regulated and quality focused environment and, as such, must be completed in consideration of and in close coordination with other engineering, skilled trade and maintenance staff in the Branch.

As a licensed water treatment, wastewater treatment and/or wastewater collection system operator, you are also responsible for operating various pieces of process equipment (in Drinking Water this spans water treatment, distribution and supply process equipment and in Wastewater this spans wastewater treatment and collection process equipment) and/or adjusting various water or wastewater treatment system process parameters, after prior consultation with and in close coordination with other licensed operating staff in the Branch.

Note these systems and equipment include, but are not limited to:  process chemical feed, metering, piping and storage systems (e.g. sulphuric acid, sodium hypochlorite, aluminium sulphate, sodium silicate, sodium bisulphite, sodium hydroxide, potassium permanganate, hydrofluorosilicic acid, aqueous ammonia, etc.), raw water, treated drinking water, effluent water and sanitary sewage screening, processing, metering, piping, pumping and valve systems (fractional horsepower to several thousand horsepower, 6mm to 2450m dia or 4500mm x 3600mm), sludge collection, transfer and mixing systems, pressure and flow control valves, crane, rigging and hoisting systems (up to 5 tons), pumps, blowers, motors, engines, compressors, vacuum systems, gear boxes, clutches, turbines and centrifuges (fractional horsepower to several thousand horsepower). The equipment may or may not be drained, evacuated or energized, during the work, and is located in a variety of locations including chemical feed and storage areas, electrical equipment rooms, machine rooms, generator rooms, pump rooms, valve rooms and chambers, confined spaces, elevated tanks, above and below grade chambers, tanks and reservoirs, outdoor power substations, office areas, etc.

EDUCATION AND EXPERIENCE

Completion of Industrial Millwright apprenticeship program of 8000 hours 

Minimum of 5 years of experience as a licensed Industrial Millwright in a combination of both process-dependant industries and construction services including demonstrated experience in the maintenance, troubleshooting and repair of industrial and process mechanical equipment and the installation, construction and commissioning of process mechanical and chemical feed systems.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Canadian Building Code
• Ontario Plumbing Code
• Relevant Ontario Ministry of the Environment and Climate Change (MOECC) acts, regulations, standards and guidelines
• Relevant Ontario Ministry of the Labour (MOL) acts, regulations, standards and guidelines
• Branch, Departmental, Unit and Section roles and responsibilities
• Relevant City, Branch, Departmental, Unit and Section procedures, policies, manuals and processes 
• City Purchasing Bylaw and policies as related to authorized purchases and responsibilities
• CVOR Vehicle Requirements, as identified by the Province
• Metal pipe, tube and plate heating, forming, cutting, welding, soldering, brazing and jointing tools, methods and techniques
• No-metal pipe and tube bending, forming, cutting, fusing, bonding and jointing tools, methods and techniques
• Installation, inspection, testing, maintenance and repair methods and procedures for small to large (fractional to several thousand horsepower) process mechanical equipment including engines, pumps, motors, compressors, gearboxes, turbines, centrifuges, etc.
• Installation, inspection, testing, maintenance and repair methods and procedures for small to large (6mm to 2450m diameter and 4500mm x 3600mm) process piping, jointing and valve systems, etc.
• Precision measurement, vibration and alignment techniques and equipment
• Math concepts applicable to the trade
• Working knowledge of electrical, electronic and instrumentation equipment, materials and maintenance procedures
• Computer system applications pertinent to water and wastewater treatment and collection facilities including SCADA Systems and Maintenance Management Systems
• MS Office and Outlook
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Knowledge of TSSA rules & regulations
• Knowledge of operational, monitoring and control functions associated with drinking water treatment and water pumping/storage processes, or wastewater treatment and collection processes is desirable

COMPETENCIES, SKILLS AND ABILITIES

• Work effectively, with others and independently
• Communicate clearly and concisely, both orally and in writing, including completing technical, test and other reports or forms
• Perform trade related preventive and corrective maintenance procedures
• Able to operate small and large equipment (e.g. Person Lifts, Zoom Boom, Manitou, Forklift etc.)
• Analyze, identify, prioritize and solve problems quickly and effectively
• Use a wide range of hand tools, heating, cutting and welding tools, machine shop tools, measurement tools and testing equipment
• Make precise and accurate measurements layouts
• Accurately read, interpret and mark-up technical drawings
• Clearly sketch mechanical schematics and installations
• Understand and effectively utilize new information for problem-solving and decision-making
• Good organizational skills
• Readily establish effective interpersonal relationships
• Alertness, dependability, punctuality
• Work well under pressure 
• Shows initiative, strong judgement and a high degree of reliability
• Physical ability to perform assigned tasks, including climbing ladders, scaffolds and elevated tanks, entering confined spaces
• Willingness to work outside of normal hours
• Utilize appropriate or specialized PPE and safety equipment such as SCBA, rescue equipment, personal gas monitors and fall protection

JOB SUMMARY

Reporting to the Manager, Rail Systems, the Engineer, Vehicle Systems is responsible to monitor, measure, audit and review the performance of the vehicle maintenance systems; manage the production of quality metrics to measure the soundness of the vehicle system engineering processes; provide a single point of contact for all technical issues and concerns regarding the vehicle fleets; track, trend, and analyse fleet reliability issues for new and existing fleets; oversee and provide direction and comments to fleet expansions; complete technical analysis of rail system failure modes; review and monitor operational requirements; and lead rail capital improvement projects.
 

In addition, the incumbent will provide technical support and design input during the procurement specification and tender phase of new orders; be responsible for the technical review of design submissions and responses to the RFIs; assist with the tracking and monitoring of vehicle quality issues during the vehicle procurement and maintenance phases; assist with investigations, root cause analysis, and technical reporting writing; assist with investigations in relation to systems operations and interrelated track and signal infrastructure issues; complete root cause analyses for system or sub-system failures/issues; manage the development and delivery of vehicle lifecycle & safety programs; and provide support to Transit Operations during major operational events.
 

The incumbent will also participate on technical committees and lead project teams to provide engineering expertise to discuss and resolve issues on projects internal and external to the department that may impact the operational requirements of the Transit Services Department

EDUCATION AND EXPERIENCE

Four (4) year Bachelor of Applied Science or Bachelor of Engineering in Electrical, Mechanical, or Systems Engineering
 

Seven (7) years experience in rail vehicle fleet engineering, maintenance and operation, testing and commissioning, overhaul planning, life cycle planning, and reliability improvement programs for new and existing fleets and experience transit and rail control/power control systems, railway integrated control systems and systems integration
 

Knowledge of rail systems including track, power systems, and signaling systems would be an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• A working knowledge of passenger railroad / transit operations railway industry procedures and practices
• Urban transit vehicles and their mechanical, pneumatic, hydraulic, electrical, and electronic subsystems
• A railway specific discipline such as track, track bed, civil and structures, power, signaling, telecommunications
• Development lifecycle and lifecycle products
• Knowledge of the structure and technology of the City of Ottawa railways
• Systems architecture/interface modeling
• Behavioural/operational concept/RAMS modeling
• Life cost modeling
• Risk assessment (both technical and project)
• Project management techniques and practices associated with the planning, documentation and monitoring of systems engineering activities
• Architecture modeling tools and/or model-based systems engineering tools
• Operational modeling and capacity planning including use of application software
• Systems engineering and technical assurance
• RAMS analysis including use of application software
•  Engineering Safety Management
• Electro Magnetic Compatibility
• Risk identification analysis and mitigation
• Rail operations and planning, assurance, systems engineering, RAMS, Engineering Safety Management, procurement and transaction advice, and development and feasibility studies
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of applicable health and safety legislation, including the rights and duties of workers 
• Conversant with railway design safety principles HSE/HMRI, railway safety standards
•  Familiar with AREMA standards, Transport Canada standards and mass transit APTA  
• Be conversant with the requirements of EN 50216 RAMS Railway Applications including

COMPETENCIES, SKILLS AND ABILITIES

• Project lifecycle management from a Systems Engineering perspective
• Can apply 'Systems Thinking' to problems at technical, project and enterprise levels
• Strong interpersonal skills and the ability to communicate at all levels in the spoken and written word
• Self-motivated and the ability to work under pressure are vital
• Good team player and decision maker
• Excellent analytical, teaming and communication skills and be able to effectively relate to all staff and client team members within a team-based, matrix environment 
• Excellent written and spoken English, including advanced verbal reasoning and the ability to write effective reports
• Developing and delivering presentations
• Microsoft Office applications and applications associated with Systems Engineering
• Ability to influence and persuade others to consider other possibilities
• Guiding and mentoring others to deliver work
• Engagement & liaison with both external and internal clients and project engineering teams
• Work independently, with minimal direction, and collaboratively with all staff as part of a team
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to manage concurrent projects and bring projects to completion on time and within budget
• Able to foster trust and cooperation to coordinate activities between technical staff, consultants, contractors 
• Able to identify and analyze and recommend solutions to issues and problems pertaining to assigned projects to mitigate loss/project downtime
• Able to prepare RFQ’s and RFP’s, review, analyze and recommend acceptance of proposals
• Able to carry out inspections to resolve project on-site problems and accept/reject contractors’ work
• Able to perform data analysis, formulate recommendations, and create and maintain reports 
• Ability to read drawings from existing records or for proposed works