As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to the overall success of the DFC by meeting Service Excellence goals for internal and external customers by providing prompt, accurate and professional resolution to all inquiries while adhering to the Bank security, operational and compliance procedures, and policies.

The Customer Relations Representative handles a high volume of incoming Dealer and Client phone calls. In this role, your main responsibilities include assisting clients with their concerns by responding to and effectively resolving their issues.

Is this role right for you?  In this role you will:

• Performs all Customer Service activities according to established service standard and established targets:
• Handling a high volume of incoming dealer and client phones calls that are a barrier to the Validation staff and maximizing time spent on validating and paying all Indirect Retail and Leases;
• Following the Bank’s service standard guidelines during all contacts with dealerships, clients, Branches and other Bank departments;
• Providing a high level of customer service on all incoming telephone/fax/electronic inquiries from Dealerships

Increase Client satisfaction and loyalty through service excellence by:

• Acquiring and maintaining a detailed knowledge of products and services;
• Responding to the client’s inquiries fully and effectively resolving clients concerns on the spot and/or escalating as appropriate;
• Providing guidance and direction to Dealers with all aspects of Funding requirements of the DFC;
• Providing a positive customer service experience at all times by ensuring the customer experience is delivered in a professional and friendly manner;
• Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate;
• Demonstrating respect and knowledge in every client interaction;
• Participating in and supporting change initiatives;

Contributes to the quality and efficiency of the DFC operations as well as compliance and regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by:

• Adhering to custody and security procedures and policies at all times;
• Adhering to position authorities and Bank policies;
• Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC),  Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF) Privacy and Occupational Health and Safety (OHS) requirements, processes and guidelines;
• Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/trends to your Direct Supervisor and/or Senior Manager of Operations, VP and Centre Manager and/or Chief Compliance Office.
• Timely escalation of issues/obstacles/trends to your Direct Supervisor;
• Ensuring all contracts received are acknowledged and distributed evenly to Validation Officers, keeping Supervisor apprised of incoming volumes.

Provides Administrative Support and Contributes to DFC growth, profitability and productivity:

• Providing above average customer service in all internal and external contacts;
• Participating in reviewing/identifying business needs, developing requirements;
• Action Dealer requests to discharge, amend or substitute Collateral
• Action Reports from AFIL ie. Mazda Loyalty, VIN mismatch,
• Respond and action Dealer request for errors or omissions on compensation
• Assisting the Sales force with special projects i.e. Dealer Appreciation Certificates

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Thorough knowledge of automotive, Retail Indirect Loans and DVLP leases to deal knowledgeably with a high volume of dealership enquiries related to the complexities of the product and processes.
• Expert knowledge of the Validation and Funding process.
• Strong organizational, written and verbal communication skills
• Thorough knowledge of PC software programs: ALS COM, CIS, Auto Hub, Excel and Microsoft Word (considered an asset)
• Working knowledge of Bank system HR Passport, My Learning Centre etc.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Location(s):  Canada : Quebec : Montreal || Canada : Quebec : Anjou 

What is the opportunity?

RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client inquiries.

What will you do?

• Responsible for the professional and expeditious servicing of incoming telephone and email contacts from clients, advisors, and other internal and external partners
• Support the Investment Advisors in general administrative duties in the management of client accounts
• Support the Investment Advisors in the preparation of client reviews and presentations
• Request information and documentation from clients in order to open accounts and keep client files up to date
• Follow up on client trades to ensure proper settlement and delivery
• Monitor all pending transfers to ensure completion on a timely basis

What do you need to succeed?
Must-have

• Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
• Meticulous attention to detail and excellent time management skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Bilingualism (English and French) required in order to serve clients in the community with English speaking needs
• Ability to work as part of a team

Nice-to-have

• Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH), or obligation to successfully complete both courses within 12 months of start date
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Minimum of 2 years of experience in the securities industry or financial services sector

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Additional Job Details

755 BOUL ST JEAN:POINTE-CLAIRE

POINTE-CLAIRE

Canada

37.5

Full time

Wealth Management

Regular

Salaried

2024-07-18

2024-08-02

12 months contract /Lawful Access Analyst

Ability to work various shifts inclucing midnight-8am,4pm-midnight, 8am-4pm) 

Prefered shift: 12:00am-8:00 am 

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That’s Rogers. A leading communications and media company where people come to do great work. Right now we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters.   Responsibilities Include:
•    Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent (emergency) circumstances. 
•    Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement. 
•    Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
•    Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures. 
•    Analyze records and prepare reports containing data stored within business systems in response to court orders.
•    Manage special projects as assigned. 
 
Qualifications:
•     Ability to work various shifts inclucing midnight-8am,4pm-midnight, 8am-4pm) 

• Must be able to work shifts.  (days, evenings, overnights, week-ends, and statutory holidays

•    Applicants with a background in legal, telecommunications, or law enforcement related programs are encouraged to apply.
•    Must be able to obtain and maintain a federal government security clearance. 
•    Excellent communications and customer service skills

• Strict attention to detail.

•    Must have been living in Canada for 10 years
•    Professionalism and ability to maintain confidentiality of information.
•    Previous experience in a call centre and / or customer service role is an asset. 

•    Knowledge of Rogers technologies is an asset.  

 •    Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.
•    Credit and criminal background checks will be conducted for all final candidates.
 
As part of the recruitment process, the selected candidates will be required to successfully complete a background check which includes credit and criminal checks.

Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.
 
We’ve established a set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.

Posting Type: Internal and External Candidates Considered
Hiring Manager: James Ansell
Recruiter: Monica Bialas
Salary Grade: 4
Schedule: [[req_RogersFullPartTime]]
Shift: Night
Length of Contract: 12 Months
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC 
Travel Requirements: None
Bargaining Unit/Union: NON
Posting Category/Function: Finance & Accounting & Corporate Security
Referral Bonus Amount: $$0.00

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers & Fido brands, including Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province
• English is an asset

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 705 Ste-Catherine W. Unt Kt202 (5231), Montreal, QC
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 308557

Requirements:

Languages: Candidates must have knowledge of the English or French Language

Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries!  We work together to drive ambition for every future! 

Purpose
Contributes to the overall success of Corporate and Investment Banking (CIB) team within Scotiabank’s Global Banking & Markets Division (GBM) in Canada, by providing high quality administrative support to assist in the execution of our business.  The Admin Assistant ensures all activities are in compliance with governing regulations, internal policies and procedures and will build strong partnerships across the Bank to provide support for the team.
 
What You'll Do:

• Responsible for prioritizing workload to ensure the group’s objectives and deadlines are met. Acts as a culture carrier, monitoring adherence to policies and escalating as required.
• Establishes sound business relationships by providing courteous and efficient assistance to both internal and external clients.
• Champions a high-performance environment and contributes to an inclusive work environment
• Assumes ad hoc projects as they arise in support of management, including the gathering and compiling of data from various sources for weekly meetings, organizing and managing logistics for client events (including venue booking), researching and tracking key client dates (AGMs, quarterly IR calls, etc.) and ensure team is assigned to attend / call-in, etc.
• Responsible for drafting and/or reviewing communications for distribution to executive level management.

 
Client Related Support

• Calendar management:  Coordinates team schedules and arranges client meetings as requested. Coordinates logistics of meetings, including room bookings and requesting technical, audio-visual and catering support as required.
• Travel:  Arranges and coordinates travel including international travel, schedules and follows up on reservations and itineraries, Travel visas (where required), etc.
• Expense Management: 1. Compiles receipts and prepares extensive expense reports for approval and payment, ensuring timely completion and proper client coding. 2. Prepares and submits invoices to Accounts Payable for processing. Follows up with AP regarding outstanding items.
• Client Interactions:  Assists with maintenance of client-related data (names, titles, contact details, etc --using both Excel and Salesforce), update of client call reports, etc.
• Client Events: Arranges and coordinates client events including but not limited to booking, planning, liaising with clients for invitations and following up.
• Client files/ materials:  Organizes, copies and maintains administrative files, correspondence and other records/materials as required.  Assists with pitch book binding if required, using in-house binding system
• Office phones:  Answers and screens telephone calls on a multi-line system, arranging conference calls and videoconferencing using Scotia preferred vendors

 
Business Management/ Admin Team Support

• Assist with onboarding and offboarding of new/terminated employees, coordinating with HR, Technology and Facilities
• Point of contact for visiting staff. Pre-registers all guests, including employees from other locations. Assumes local support including assigning office passes, desk space, room bookings, etc.
• Acts as an alternate resource/backup for the other Administrative Assistants during lunch hours, breaks, end of day, illness and other absences, and shares in Admin Team responsibilities to support sector team and CIB business
• Comprehends and adheres to policies implemented by the Global team; coaches and ensures CIB team has support to evidence they are in compliance with policies and procedures
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk

Work Arrangement: 
This position is currently a hybrid role, with the expectation that you will work at least 3 days a week in the office. Please note that this is subject to change based on the needs of the business.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!  
 

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture. 

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English, they will report to a manager from head office who is an English speaker, and/or they will serve and English-speaking clientele

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years

Location: Montréal, QC
Shifts: Day, Weekend, Flexible Hours
Target Audience: Females
Work setting: Optional accommodation available at no charge on a live-in basis and Work in employer’s/client’s home 

Other Requirements:

• The candidates should be non-smokers

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to administer bedside and personal care, including administering medications and assisting clients with bathing and other aspects of personal hygiene
• The candidates should be able to assist in regular exercise, such as walking, assume full responsibility for the household in the absence of the householder, and feed or assist in feeding
• The candidates should be able to launder clothing and household linens, mend clothing and linens, and perform light housekeeping and cleaning duties
• The candidates should be able to provide companionship, personal care, shop for food and household supplies, and prepare and serve nutritious meals

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Be prepared for the screening questions. Include answering the following questions while applying:

• Do you have previous experience in this field of employment?

The contract administrator supports the construction and asset management teams, responsible for building and maintenance of Canadian Tire, PartSource and Mark’s Work Wearhouse properties in Quebec and Atlantic Canada. The successful candidate will have past experience in building and property maintenance in an administrative capacity, working both independently and in a team environment; must be able to work in a fast-paced setting while maintaining accuracy and reliability of work performed.

Responsibilities

• General office and office equipment management
• Provide support to the project and asset management teams
• Assist the Associate Vice President with contact administration as follows:
  • Assist design and construction with administration
  • Assist asset manager with administration
  • Process certificate of payments
  • Track project costs and schedules
  • Process construction and asset management invoices and cheque requisitions through IRIS (Tririga)
  • Issuance of construction specifications and coordination of as-built/maintenance manuals
  • Project documents creation and distribution in a variety of formats

• Day to day general activities
• Maintain accurate records and an extensive filing system

What you bring

• Bilingual (English & French)
• 3 to 5 years similar experience supporting  design and construction staff or general contractors
• Ability to communicate with individuals at all levels from within the corporation, as well as external clients
• Strong understanding of the construction process.
• Highly developed technical skills with Microsoft products
• Strong organizational skills
• Attention to detail
• High level of independence and initiative to prioritize multiple tasks and follow through with a sense of urgency
• Excellent written and verbal communication skills
• Basic accounting skills are essential