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About This Opportunity

The Security Manager is primarily responsible for the physical security of Coke Canada Bottling’s facilities, assets and employees, collective bargaining contingency planning, assisting Human Resources with investigations and the retrieval of company assets from customer and former customer locations. Located in Montreal and reporting to the Director, operations, the Security Manager works closely with business partners across the East Canada Operating Unit to provide guidance and recommendations regarding all aspects of security. 

Responsibilities

• Maintain security practices that ensure compliance with company, regulatory, legal and ethical policies and requirements;
• Ensure effective execution of the physical security and protection programs, policies and practices, including the conduct of security audits;
• Ensure all security equipment and systems are operating in accordance with operating procedures and escalate all problems/issues to management;
• Lead consultations with internal and external stakeholders, to develop and implement strategic business plans to reduce risks / exposures related to physical security and protection;
• Recommend and implements security solutions based on analysis of issues and implications for the business;
• Liase with outside security consultants and security equipment providers in determining security needs and oversee project implementaions; 
• Identify emerging security issues and trends to inform decision-making;
• Review and sign-off on the security design for all significant security and building projects, monitor project completion relating to the designs, and performs final inspection for selected projects against the original security objectives;
• Conduct thorough, unbiased and timely investigations, including review of CCTV;
• Ensure proper procedures are followed to preserve evidence and maintain confidentiality;
• Clearly communicate findings with all interested parties, produce clear summaries of actions taken and provide recommendations for further investigation;
• Liaise with external investigative units as required in order to ensure a full investigation is conducted;
• Acts as a trusted advisor to assigned business/group. Influence and negotiate to achieve business objectives;
• Conducs independent analysis and assessment to resolve security issues;
• Respond to and assists in the management of crisis situations.
• Responds and provide support for urgent/emergency situations after normal business hours.

Qualifications

• At least 8 years experience in an investigative/analytical role either in law enforcement or another discipline that involves the investigation of casework and the assembly of information/ evidence to prove a case in court or justify a recommendation or other outcome;
• Bilingual in spoken and written English and French;
• Experience with implementation, operation and support of electronic access control and surveillance systems;
• Strong knowledge of investigative practices, methods and enforcement strategies;
• Familiar with the protocols for collecting, handling, and passing on evidence;
• Experience in employee and labour relations;
• Experience in contingency measures and procedures;
• Experience in presenting or delivering presentations and training programs;
• Administrative skills; proficiency with IT tools, Words, Excell, Outlook and ability to complete and create forms, reports, and logs;
• Ability to handle multiple projects and assignments concurrently;
• Ability to handle sensitive information while maintaining confidentiality;
• Strong analytical skills as well as good interview, interrogation and investigation techniques and skills;
• Ability to effectively present and communicate findings;
• Strong critical thinking and problem-solving skills;
• Independent, inquisitive and open-minded;
• Solid time-management skills;
• Ability to show initiative, good judgment and resourcefulness;
• Post-secondary degree and/or university/college courses in law enforcement or in a relevant field are preferred; and
• Member in good standing of ASIS and CANASA preferred.

Benefits

Financial benefits

• Group insurance benefits
• Life insurance

Other benefits

• Travel insurance

How to apply

By email

[email protected]

By phone

450-889-7237 extension 239 Between 08:30 a.m. and 04:30 p.m.

Department Overview 

Helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities. 

Job Details  

What You’ll Do 

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’reassisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.  

As a valued member of our Contact Centre Team, you will:  

• Make people’s day:consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

• Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

Where You’ll Work 

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspacewith a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team. 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

• High School Diploma or equivalent  

• Bilingual (French & English) 

• Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

• Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

• Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

• Passion to assist customers in resolving unspoken needs by offering consultative advice 

• Ability to work bothindependently and as part of a team.  

• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

Additional Information  

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

Training & Onboarding 

We’re hosting in-person training and onboarding sessions at [LOCATION] for12 weeks to ensure you’ve got everything you need to succeed in your new role.  

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call. 

National Occupation Classification (NOC) Code 

14201 – Banking, insurance and other financial clerks (NOC)

DuProprio is currently looking for a Customer Service Team Leader for evening and weekend shifts . 

 Sounds like a good fit? Would you like to put your passion to good use and join the customer service team as a Customer Service Team Leader ? 

Reporting to the Deputy Director of Residential Services, your responsibilities will include leading, mentoring, and developing customer service advisors to ensure the quality of services offered to clients. You will play a key role in human resources management, strategic planning, and customer satisfaction.  

Concretely , what do your days look like  ? 

• Organize sessions to support individual and collective progress ; 

• Implement actions to achieve the department's objectives ; 

• Plan and supervise initial and ongoing training with the training team ; 

• Identify training needs to support business objectives; 

• Ensure adherence to timetables and ensure proper planning and management of resources with the workforce planner ; 

• Distribute tasks and ensure their execution ; 

• Prepare and lead team meetings ; 

• Participate in various tasks related to human resources management such as recruitment and performance management ;

• Ensure sound management of complaints, monitor surveys and provide exemplary customer service; 

• Identify optimization opportunities and contribute to improvement strategies.

What do you need to be a customer service team leader with us ? 

The Security Specialist is primarily responsible for the maintenance and implementation of physical security programs and equipment of Coke Canada Bottling’s facilities. Located in Montreal and reporting to the Director, Health Safety Security and Environment, the Security Specialist works closely with Security Managers and business partners across all Operating Units to provide guidance and recommendations regarding all aspects of security. 

Responsibilities

• Maintain security practices, policies and procedures that ensure compliance with company, regulatory, legal and ethical policies and requirements
• Ensure all security equipment and systems are operating in accordance with operating procedures, equipment is inventoried and escalate all problems/issues to management. Work with Information Technology team where required
• Act as point of contact for maintenance and repair of all security equipment issues and repairs
• Act as point of contact for all security inquiries relating to maintenance and repair of security related equipment, and requests for information from sites
• Provide recommendations on security equipment and design projects working with Security Managers and business partners 
• Act as first point of contact for Quebec locations. In consultation with Security Managers conduct investigations and audits for assigned area. Respond and provide support for urgent/emergency situations after normal business hours for assigned area

Qualifications

• Bachelor’s degree or Equivalent work experience is required, with courses in law enforcement or relevant field preferred
• At least 3 years experience in the corporate security field
• Bilingual in spoken and written French and English 
• Experience with implementation, operation and support of electronic access control and surveillance systems
• Knowledge of investigative practices, methods and enforcement strategies
• Familiar with the protocols for collecting, handling, and passing on evidence
• Experience in presenting or delivering presentations, training programs, and communicating findings
• Administrative skills: proficiency with IT tools, Words, Excel, Outlook and ability to complete and create forms, reports, and logs
• Ability to handle multiple projects and assignments concurrently
• Ability to handle sensitive information while maintaining confidentiality
• Strong analytical skills as well as good interview, interrogation and investigation techniques and skills;
• Ability to show initiative, good judgment and resourcefulness