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Our Inside Sales position is a crucial member of our inside team. They have the privilege of building strong relationships with each customer and are the primary contact for placing orders for delivery. They work closely with our Outside Team and Warehouse team to ensure deliveries are both executed and communicated properly to everyone involved in the shipping process.

What’s in it for you?

• Full health care benefits starting day one. 
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Enter quotations and orders into the system with accuracy in a timely manner.
• Provide customers with accurate pricing, inventory, and specific delivery information.
• Build and maintain relationships with new and existing customers by phone or email with the intention of cultivating additional business.
• Prepare quotations and process orders on behalf of outside sales staff.
• Respond to customers’ requests and inquiries in a timely manner.
• Achieve sales targets and objectives as set out by Management by promoting and or upselling products.
• Adhere to company safety policies and regulations

What you will bring:

• Previous Inside Sales related industry (Plumbing & HVAC/R) experience is preferred
• General computer skills including Microsoft Office required, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work independently as well as in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking on a regular basis
• Fluency in both French and English considered an asset.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

As an Administrative Assistant, you will be responsible for performing a variety of administrative tasks related to financial transactions, including invoicing, adjustments, cancellations, credits, cheque processing, and cash reconciliation. The ideal candidate will possess excellent attention to detail, strong organizational skills, and the ability to work efficiently in a fast-paced environment.

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Perform invoicing duties, including generating and sending accurate and timely invoices to clients.
• Process adjustments, cancellations, and credit requests, ensuring data accuracy and compliance with company policies and procedures.
• Receive and process cheque payments from clients, accurately recording transactions in the system.
• Reconcile cash transactions to ensure alignment with financial statements and identify any discrepancies.
• Provide general administrative support to the branch, including filing, data entry, and correspondence.
• Answer phones and handle courier services, ensuring efficient communication and coordination with external parties.
• Ability to learn product codes and assist customers on the phone with inquires and sales

What you will bring:

• Minimum of one (1) to three (3) years work experience in a similar administrative role
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Oracle and AS400 system an asset
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients and colleagues.
• Advocate for H&S in the workplace.

Salary Range: $48,000 - $52,000

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement
• Commission available in addition to base salary

What you will do:

• Provide customers with a professional, approachable and informative service on all products (plumbing and lighting)
• Identify customer needs & wants and provide a consultative/solution based service
• Collaborate on design planning with creative & tailored recommendations (contractors and customers)
• Develop quotations, process sales orders, manage deliveries and returns
• Respond to all customer inquiries and action new opportunities
• Resolve all concerns & issues
• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Pick customer orders from warehouse
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

What you will bring:

• Previous retail sales experience required
• A flair for design or design background is preferred
• High level of commitment to exceptional customer service
• Excellent problem solving, interpersonal and communication skills
• Requires a self-motivated team player capable of managing multiple priorities in a rapidly changing environment
• Professional demeanor and presentation
• Computer proficiency an asset
• Ability to work both individually and in a team environment
• Knowledge of the plumbing or lighting industry an asset
• Post-Secondary experience in Business or a related program preferred

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Reporting to the Manager, Physical Security & Gatehouse Operations. The Security Guard will act as first line of response for all security related incidents and inquiries including transportation transactions through our Gatehouses within GTA Operations Supply Chain locations. 

• Check all vehicles and visitors in and out of the Distribution Centre yard and perform vehicle searches as appropriate.

• Watch for and report irregularities, such as security breaches, facility and safety hazards and emergency situations; contact emergency responders, such as police, fire and/or ambulance personnel, and escalate to leadership as outlined in standard operating procedures.

• Provide overall yard security; through patrols, observation and reporting and perform building security duties as assigned.

• Monitor closed circuit television to ensure security of facilities and company property.

• Confirm security, compliance and integrity of commercial vehicle loads and support compliance with legislated guidelines for the transportation of Dangerous Goods.

• Assist with reconciliation of Yard Checks and trailer locates.

• Accurately report on key security measurements through detailed report and record keeping.

• Communicate and support the movement of commercial vehicles in/out of shipping and receiving areas and provide needed support to other areas within the Toronto Operations sites including:  transportation, vehicle control, dispatch office and other key areas as identified.

• Confirm all loads inbound and outbound for verification of seal compliance and load integrity.

Hours and Location of Work

• 24/day, 7 days a week with a dedicated shift to be confirmed

• All Toronto Operations Distribution & Gatehouse locations

Pre-Requisites  

• Provincially licensed to work as a Security Guard in the Province of Ontario.

• Valid Security License.

• Must meet all physical requirements of the job (Medium Physical requirements) including standing and or walking for extended periods of time and the ability to do overhead lifting.

• Must have a proven record of superior attendance standards.

• Must undergo a yearly criminal and credit background check with successful results (bondable).

• Valid Class G Driver’s License in good standing. Abstract to be provided.

What you bring

• Post-secondary diploma in Security and Law Enforcement, or 2 years Security experience in Transportation/ Distribution environment.

• Capable of working in a team environment with minimum supervision.

• Excellent communication skills, both written and verbal and a strong customer service orientation.

• Strong attention to detail through observation and patrol and able to demonstrate superior and accurate report writing skills.

• Ability to effectively handle stressful and potentially threatening incidents with the highest degree of professionalism.

• Ability to follow and enforce safety and security regulations and procedures.

• Ability to handle private and confidential information.

• Computer proficiency:  Microsoft products and other security related systems.

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

#LI-GT1

Application deadline: 2024-10-23 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Application deadline: Will be posted until filled 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Classification: MGEU
Salary/Rate of pay: 21.08

Application deadline: posted until filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Main Purpose and Function
The User Experience Strategist works independently to research, recommend, design, and deliver on cohesive and inclusive citizen-centric user experiences across digital channels that support user needs, business objectives, and the City’s digital strategy. The position exercises independent judgement in technical aspects of the role.
 

The Strategist is a member of Digital Channels within Technology Services – an inclusive, collaborative team of digital technology professionals that efficiently designs, develops, and operates high-quality digital products and services for the people of Vancouver that are user-focused, effective, and innovative.

Specific Duties and Responsibilities

• Applies user-centered design processes and industry best practices to guide optimal user experiences that holistically solve complex user and business challenges, both online and offline
• Identifies, defines and prioritizes user needs, business requirements, and success metrics to determine strategic value, in coordination with product owners, project managers, and digital performance specialists
• Designs, documents, debugs, and tests new and existing user interface modules to have an optimal user experience 
• Creates and effectively communicates UX design assets such as user stories, concept maps, user journeys, task flows, storyboards, information architectures, wireframes, prototypes, and visual designs to project stakeholders and developers
• Defines, evolves, and applies content, design, interaction, and accessibility policies, guidelines, and systems, in consultation with digital strategists and developers
• Defines and designs user tests and conducts rapid user testing internally, and consults with the vendors to support larger scale user testing. 
• Provides recommendations for improvements which may include third-party solutions
• Assesses and optimizes the performance of new and existing features by actively supporting secondary research activities, user research and usability testing.
• Interprets results of usability testing, user research and web analytics data to uncover insights and identify gaps.
• Conducts accessibility reviews using automated and manual testing with assistive technologies to identify and prioritize issues, and recommend opportunities to improve.
• Provides subject matter expertise on UX and digital accessibility by monitoring industry best practices
• Coaches, mentors, and trains team members and other staff on UX and digital accessibility best practices and how to address issues
• Initiates and facilitates collaborative sessions to help drive strategic discussions and decisions that advocate for users while addressing business challenge
• Supports the Implementation/UX lead to foster an inclusive design culture and promote the value of user-centered design and digital accessibility within the organization
• Other duties/responsibilities as assigned 

Qualifications
Education and Experience:

• Certification or degree in Information Technology or related field such as User Experience Design, Human Computer Interaction (HCI), Interaction design, Graphic Design, Digital Marketing, or Computer Science) and sound relevant work experience applying UX and inclusive design methodologies or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Considerable knowledge of UX methodologies and design thinking
• Sound knowledge of Web accessibility guidelines (WCAG 2.1), best practices, and legislation
• Sound knowledge of Front-end web development (HTML, CSS, JS, ARIA)
• Responsive web design
• Sound knowledge of Agile software development methodology
• UX activities and deliverables (such as interviews, user stories, usability testing, concept maps, user journeys, task flows, storyboards, competitive analyses, information architectures, copywriting, wireframes, prototypes, visual designs, pattern libraries, expert/heuristic reviews, and design systems)
• UX design tools (such as Figma, Sketch, Adobe XD, Invision, or Frontify)
• Accessible technology and testing tools (such as JAWS, NVDA, ZoomText, VoiceOver, Dragon Naturally Speaking, WAVE, and aXe)
• Web analytics tools (such as Google Analytics and Hotjar)
• Project, task, and bug-tracking tools (such as Microsoft Azure DevOps, Basecamp, and ServiceNow)
• Documentation tools (such as Dropbox Paper and SharePoint)
• Content management systems (such as OpenText CMS, Wordpress, or Drupal)
• Graphic design tools (such as Adobe Photoshop and Illustrator)
• Collaboration tools (such as Outlook, Cisco WebEx and Jabber)
• Communicate effectively across boundaries to understand context and build trust; Make complex and technical information and language simple and accessible for non-technical audiences; Advocate and communicate the value of UX and accessibility.
• Stays current on UX methodologies and tools; Make informed decisions based on user needs, available technology, and value for money; Understands how the digital economy is changing user behaviour and the public service landscape. 
• Ability to Visualize, articulate, and solve complex problems and make evidence-based decisions; Apply technical knowledge and experience to create or design workable prototypes.
• Ability to understand and work within given constraints (such as technology, regulatory, and social user constraints); Challenge constraints that can be changed; Ensures product and service compliance; Adapt to changing situations and problems.
• Ability to understand users and their needs based on evidence; Translate user stories and propose design approaches or services to meet these needs; Engage with users; Put users first; Manage competing priorities. 
• Ability to establish and maintain effective working relationships with project managers, business analysts, developers, and quality assurance specialists; Give and receive constructive feedback; Provide guidance to others. 
• Ability to identify opportunities to improve UX and related business process and to define strategies and policies; Ensure business requirements are met.
• Ability to supervise junior staff and train small groups of people.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: December, 2024

Position End Date: May, 2026 

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: October 27, 2024

Weekly Hours: 36.67

Application Close: 01/11/2024 

 WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready - immediate requirement for language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates must meet language requirement for position upon hire.   
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the Ottawa Public Library's satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.    
• Additional vacancies may occur during the competition process. 
• Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.