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• Accumulate 2 to 5 years of experience in customer service, including experience in management , supervision or team coordination ; 

• Be available three days a week from 10:30 a.m. to 7:00 p.m., as well as Saturday and Sunday from 8:00 a.m. to 3:00 p.m.;

• Supervise the team with mobilizing leadership, promoting autonomy, innovation and accountability ; 

• Develop a clear operational vision aligned with the organization's strategic objectives ; 

• Have a proactive approach in defining and implementing continuous improvement strategies ; 

• Demonstrate an ability to lead projects or initiatives aimed at improving customer experience or internal operations ; 

• Demonstrate managerial courage and be able to face uncomfortable situations ; 

• Provide exceptional customer service by placing customer needs at the heart of priorities ; 

• Communicate effectively orally and in writing ;

•  Be able to clearly convey expectations and give constructive feedback; 

• Have excellent management of time, priorities and resources ; 

• Use technological tools (CRM, office software, communication platforms) with ease ; 

• Adapt to changes and demonstrate flexibility in a changing context.

 

 

 

 

 

 

 

 

The work you'll be involved in:

The Human Resources (HR) Business Partner works collaboratively as part of an integrated business-facing HR team to deliver exceptional services and advice and effective people programs in support of business objectives. This includes providing proactive and strategic guidance and consultation to enhance and develop the workforce and drive engagement within the City of Saskatoon. The Business Partner formulates partnerships across the human resource department to facilitate the delivery of value-added services to management and employees that reflect the business values and objectives and plays a vital role in providing guidance and support on a wide range of strategic and operational HR issues. They work closely with leaders and team members to foster a vibrant, friendly work environment that promotes strong collaboration, creativity, high performance and continuous learning.

Who we are looking for:

The Human Resources Business Partner's responsibilities will include: 

• Serves as a liaison coordinates between the project and HR to understand business priorities and assesses needs in staffing, organization design, performance management, change management, employee relations, new leader coaching, talent management and career development
• Recommends HR solutions, drive initiatives, implement new processes or tools in support of business priorities, project operations and overall team engagement
• Meets with project leaders and managers regularly to update on HR initiatives, discuss HR issues and collect feedback on team concerns
• Diagnoses organizational challenges, develop solutions and partner with managers to implement action plans
• Drives the implementation of HR strategies and initiatives that align with the business priorities and goals of assigned client groups
• Collaborates internally with other areas of HR to deploy services that are required to be executed in the areas of development & training, recruitment & onboarding, performance and compensation reviews. Provides support for escalated cases from HR Services
• Collaborates with the Labor Relations team, provide field level support to leaders in the interpretation and implementation of collective agreements, employment legislation, labour relations developments and employment standards. Provide support as required in grievances, mediation, arbitration, and collective bargaining preparation and  implementation
• Coordinates initiatives that enhance work relationships and staff and retention
• Partners with business leaders to support the communication and transition plan on change initiatives impacting the business
• Works closely with management and employees to improve relationships, build morale and increase productivity and retention
• Provides general direction and guidance on workforce and succession planning as well as plan business unit restructuring
• Develops and nurture partnerships through human resources to bridge the divide between management and employees
• Advocates and champions the HR operating model within the business. Proactively contributes to the transformation of the HR operating model, with the aim of creating an integrated HR function that is scalable, flexible, and efficient
• Maintains awareness of the culture, plans, financial position, and competition of the business units under the HR purview
• Analyzes trends and metrics in partnership with other HR teams in order to develop and enhance solutions, processes, and programs that address current problems and to avoid future ones using considerable judgement
• Provides authoritative technical, professional advice and recommendations to influence internal and external contacts
• Assists in the measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization
• Builds trusted relationships with senior stakeholders and leaders in the business
• Performs other duties as assigned

Who we are looking for:

Typically to be successful in this role, a person will have:

• Degree in Human Resources, Commerce, Business Administration or related field from a recognized University. Educational and experience equivalences may be considered
• HR accreditation such as Chartered Professional in Human Resources (CPHR) is  preferred.
• Seven to nine years' relevant and progressive experience providing guidance and services to leaders in the areas of workforce planning, talent management, employee relations, organizational development, organizational design and change management
• Thorough knowledge of current philosophies and strategies used to enhance relationships between unions/employees and organizations
• Experience working in a highly unionised environment, ability to advise on CBA contracts and support managers to navigate investigations, discipline procedures and basic grievances
• Strong client focus and interpersonal skills, with a demonstrated ability to develop and nurture positive working relationships
• Practical experience designing and delivering talent management and organizational development programs/solutions and evaluating their effectiveness
• Practical experience managing HR projects and programs, including the ability to lead, motivate and coordinate the work of others
• Strong learning agility, consulting orientation, client insight, strategic influencing and partnering skills
• Strong organizational skills, business acumen, encompassing the ability to apply a broader corporate perspective
• Ability to lead and facilitate meetings/training/sessions and work groups
• Demonstrated success working in a highly collaborative and team-based environment
• Possession of a valid Saskatchewan Class 5 Driver’s Licence.

Requires Security Check

 

Additional Requirements

 

Job Summary

Under the supervision of the Service Saskatoon Customer Care Centre Supervisor, this position is responsible to provide support and information to customers regarding civic programs and civic services to ensures an exceptional customer experience.

Duties & Responsibilities

• Receives, documents and responds to a variety of emergent and non-emergent customer inquiries, service requests, concerns and complaints through various communication networks. Compiles, records and tracks customer feedback.
• Communicates information to the citizens verbally and in writing ensuring responses are communicated as outlined within corporate processes and established service levels.
• Provides 24 hour – 7 days a week program and service support for the Citizens of Saskatoon.
• Provides professional in-person customer service and customer care by educating citizens on availability and use of online services.
• Utilizes all functions within and supports training of the Customer Relationship Management (CRM) system. Manages and maintains information in the corporate knowledge database.
• Updates communication for service alerts on the City website.
• Responds to or redirects customer inquiries to the appropriate department and performs customer call backs after inquiry investigations, or as requested by Supervisor.
• Receives and dispatches work to field staff, prioritizes calls according to urgency and importance and communicates with emergency services, as required.
• Dispatches crews, vehicles or other field units to appropriate locations by use of radio, phone or computer. Monitors the route and status of field units to prioritize work schedule. Provides field units with information about work orders, traffic, obstacles, and requirements.
• Acts as a liaison with scheduling groups and field staff to ensure work is completed and arranges overtime callouts as determined by established protocol.
• Contacts Management on-call groups during emergency situations and for approval of additional staff in order to maintain service levels,
• Provides suggestions and feedback to improve services offered, departmental processes and procedures citizen services-based knowledge and experience.
• Assists with the training of new staff, as required.
• Performs other related duties as assigned.

Qualifications

Education, Training And Experience Requirements

• Graduation from a recognized business college
  Or
  Graduation from a recognized one year post-secondary business related program.
• Four years’ related customer service and operational dispatch experience, including resolving concerns of customers and experience working in a customer service business systems Hosted Contact Centre and CRM.
• Typing speed of 55 w.p.m.
• Successful completion of, or ability to complete successfully, recognized customer service training.

Knowledge, Abilities And Skills

• Knowledge of office principles, procedures and systems.
• Knowledge of business English and arithmetic.
• Knowledge of fundamental concepts, best practices, methods and/or tools used to store and deliver information such as interactive media, social media, or publication.
• Ability to work as a team member with minimal supervision.
• Ability to communicate effectively, orally and in writing.
• Ability to remain calm and composed when faced with emergent situation
• Ability to deal courteously, tactfully and effectively with customers.
• Ability to perform multiple tasks at one time.
• Ability to research, analyse and interpret information in accordance with established policies and procedures.
• Ability to solve problems independently.
• Ability to establish and maintain effective working relationships with the public, contractors and civic employees.
• Skill in the care and use of office equipment, including computers, with Microsoft Office software, and online computer terminals.

Position Summary

This position performs physical and clerical work related to the issuance, inventory and storage of the corporation's mobile equipment, stationary equipment, equipment attachments, and small tools.   This position reports to the Equipment Coordinator.

Key Duties & Responsibilities

 

• Assist the Equipment Coordinator in locating, inspecting, maintaining, inventorying and issuing permanently assigned equipment, pool equipment, small tools and equipment attachments to all the operating divisions as required.
• Utilize computer-based systems to control the daily movement of assigned equipment; performs minor maintenance and upkeep of computer records relating to permanently assigned and pool equipment; utilizes computerized systems to monitor utilization of corporate equipment by operating departments and divisions.
• Assist the Equipment Coordinator in sourcing the outside supply of vehicles and equipment from various dealers, suppliers and contractors; prepares purchase orders and processes documentation related to rented and leased equipment.
• Check the condition of outgoing and incoming equipment; ensures that operators are sufficiently familiar with equipment procedures and practices and assists in performing equipment pre-trip inspections with operators.
• Perform minor maintenance of equipment; prepares and inspects equipment for field readiness and assists in scheduling pool equipment repairs at the appropriate City garage.
• Assist in commissioning new vehicles and equipment; installs minor components as required; prepares salvaged equipment for disposal; cleans equipment as required.
• Maintain the order of stored equipment in various compounds and buildings; ensures that equipment is properly secured and stored in good order in various storage areas as directed by the Equipment Coordinator.
• Operate corporate equipment; performs pick-ups and delivers equipment as required.
• Follow all rules and regulations as set out in the Provincial Occupational Health and Safety Act and the City of Regina Occupational Health and Safety Manual.
• Perform related duties as required.

Key Qualifications

 

• Typically, the knowledge, skills and abilities required are gained through the completion of Grade twelve (12) supplemented by courses in office administration, windows-based computer software such as Microsoft Office, bookkeeping and customer services skills; combined with a minimum of three (3) years related administrative experience.  A minimum of one (1) to two (2) years experience operating equipment in a construction or maintenance environment.
•  Basic knowledge of the principles and practices of equipment operation; familiarity with the City of Regina Basic Equipment Operation Manual.
• Thorough knowledge of equipment operation, maintenance and safety requirements related to equipment commonly utilized by the City of Regina Departments.
• General knowledge of the structure and organization of City of Regina Departments.
• Considerable ability to communicate orally and in writing and to understand and carry out oral and written instructions.
• Ability to operate and maintain computer-based systems and applications related to the equipment co-ordination function such as M5.
• Demonstrated skill in the use of personal computers and Windows based software programs including Mircorsoft Word and Excel, database and email software
• Clerical ability to maintain written and electronic records and lists relating to equipment assignments, billing and status
• Ability to establish and maintain effective and efficient relations with employees of City of Regina Departments and Division.

Working/Other Conditions

 

• Must possess a valid Saskatchewan driver's license.
• A 1A license would be an asset.
• Must possess a valid First Aid certificate.
• Must be able and willing to perform work of a physical nature in inclement conditions.

Position Summary

This position supervises the day to day operations of city owned facilities, yards and/or shop complexes and is an integral part of the Facilities Management Services Team. The employee in this position will supervise and train up to 25 staff. Responsibilities also include: assisting in establishing and monitoring budget requirements and policy and procedure development requisitioning materials, personnel and supplies, carrying out performance management and scheduling the work of all subordinates. This position reports to the Manager of Facilities Operations.

 

NOTE: Shift work may be required. (Twenty-four (24) hours a day, seven (7) days per week operation requires availability for emergency call out).

Key Duties & Responsibilities

 

• Supervises and schedules Facility Operators and Caretakers; plans work assignments, shift rotations, and location coverage to ensure operational efficiency.
• Leads recruitment, onboarding, and staff development, including performance appraisals, coaching, mentorship, and ongoing training for safe and effective facility operations.
• Coordinates daily operations and logistics for user groups and events, including equipment setup/takedown, cleaning, and overall facility preparation.
• Develops and implements work plans, aligning staffing and resources with service delivery needs and ensuring operational goals are met.
• Conducts regular facility inspections, identifies maintenance needs, schedules repairs, and ensures preventive maintenance programs are followed.
• Manages administrative tasks such as maintaining timesheets, submitting reports, preparing correspondence, and responding to public or interdepartmental inquiries.
• Monitors compliance with Occupational Health and Safety standards, corporate procedures, and government regulations related to employee safety and facility security.
• Oversees budgeting and inventory, including budget preparation, requisitions, expenditure approvals, and material/equipment tracking and procurement.
• Liaises with internal and external stakeholders, including sports organizations, community groups, and media, representing the department on various committees and projects.
• Manages facility equipment and fleet assets, coordinates repairs and replacements, and collaborates with Fleet Services to minimize downtime and optimize performance.

Key Qualifications

 

• The knowledge, skills and abilities required for this position are obtained through completion of grade twelve (12) or equivalent coupled with courses related to facilities management. A Refrigeration Plant Operator’s Certificate and a Pool Operator’s Certificate are required. In addition, the successful candidate will have a minimum of four (4) to five (5) years of facility management experience, including two (2) years in a supervisory position and experience in the operation of major sport facilities. Supervisory training courses and a Fireman’s Certificate would be an asset.
• Comprehensive knowledge of facility operations and maintenance, including HVAC, mechanical systems, sound, alarms, emergency systems, artificial turf, pool filtration, ice maintenance, and sports field construction.
• Deep understanding of facilities management principles, including concessionaire contracts, professional sports franchise requirements, and evolving technologies in the field.
• Strong leadership and supervisory skills, with experience in unionized environments; able to motivate, train, and evaluate staff effectively.
• Skilled in planning, organizing, and reviewing tasks, maximizing efficiency while maintaining high operational standards.
• Proven ability to work independently, exercise sound judgment, and manage time, priorities, and complex challenges with initiative and accountability.
• Excellent communication skills, both written and verbal, with the ability to build relationships with user groups, officials, community partners, and internal stakeholders.
• Well-versed in Occupational Health and Safety Regulations, including safe work practices, MSDS interpretation, and life-safety procedures in multi-purpose facilities.
• Technically proficient with computer systems such as Word Perfect, Oracle, Facility Scheduling, MCSII, and SPL; adept at organizing and reporting information electronically.
• Physically capable of hands-on work and available to work extended or irregular hours as required.
• Effective in public-facing roles, with the ability to respond to service requests, resolve conflicts, and represent the organization professionally.

Working/Other Conditions

• A valid drivers license is required and a vehicle available for work usage (a travel allowance is provided). The successful candidate must complete WHMIS Training.