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Canadian Banking Technology (CBT) supports the end-to-end technology needs of Scotiabank’s Canadian banking business, including a broad range of banking products and services from savings and chequing accounts to credit cards and commercial loans. Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our business applications and platforms.

Scotiabank’s Data Engineering, under CBT, is responsible for delivering data integration solutions for a variety of business lines.  Our current applications are in support of regulatory, compliance, as well as Big Data Analytics, Cloud technologies, and Risk Reporting requirements.  Canadian Banking Technology supports the end-to-end technology needs of Scotiabank’s Canadian banking business, including a broad range of banking products and services from savings and chequing accounts to credit cards and commercial loans. Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our business applications and platforms.

Is this role right for you? In this role you will:

• Contributes to the overall success of the Data Engineering and Data Services in Canada

• Ensures specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  

• Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Champions a high-performance environment and contributes to an inclusive work environment. 

• Participate in data engineering and transformation design to ensure highly scalable, extensible, and performant solutions.

• Hands-on development supporting Data integration, Analytics and Cloud environments.

• Contribute to data ingestion, transformation and extraction solutions in Enterprise big data platform (EDL)

• Contribute to data and project design and delivery for some of highly visible and critical projects across bank like TSYS Modernization

• Contribute to translating architecture or design into both logical and physical data models that comply with existing (and evolving) standards and practices.

• Work with the Data Architecture and QA teams

• Understand the risk culture and how it should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with organization values and Code of Conduct, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, and AML/ATF/sanctions.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• At least 5 years of industry experience in software development using agile methods (Scrum, Kanban, etc.) 

• Excellent understanding of database and data management concepts and technologies

• At least 3 years of experience in working with Big Data including Apache Hadoop, Hive, Sqoop, Spark

• 3+ years of hands-on experience working with Talend or similar ETL (Extract-Transform-Load) tools

• 3+ years of hands-on experience with Java and/or Python 

• Hands-on experience with Unix/Linux Command Line Interface (CLI) and shell scripting

• Working experience with GitHub, JIRA, Confluence, DevOps, Jenkins pipelines, and code promotion

• Strong communication and presentation skills

• Level-3 production support experience is an asset and sometimes required

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

 
 
Working location condition: Hybrid 
 
#LI-Hybrid 

We are looking for a qualified Developer to work with the Notification Services team in Scotia Digital, who can deliver high quality code, write unit tests, provide UAT support, implementation, and operational support.

Is this role right for you? In this role you will:

• Lead development activities as the senior member of the scrum team, planning and executing to meet sprint objectives as well as program/project milestones.
• Write well designed, testable, efficient code by using best software development practices.
• Gather and refine specifications and requirements based on technical needs.
• Collaborate with the Scrum team to plan milestones, successfully execute software delivery, and escalate issues as needed.
• Ensure that requirements are clearly, accurately, and thoroughly documented and understood either for system changes and/or process changes and that there is value and consistency added to the customer experience by:
• Providing contribution to design/review process
• Monitoring/reviewing design during development phase.
• Ensure the timely and accurate completion of projects through:
• Production/Input to an overall Project Plan, strategy, and implementation
• Procedural documents completed to support user (guidelines, job aids. etc.)
• Input provided to preparation and execution of testing.
• Conducting post implementation measurement review of projects.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University or College Degree in Computer Science
• 6+ year experience of developing enterprise, cloud native, message driven, test driven, reactive, containerized applications.
• Previous experience in banking industry/financial services is preferred
• MS Azure, containerization & orchestration (Kubernetes, Docker), Java 11 & 8, Springboot framework, Junit frameworks (Junit 5, Mockito), build tools and dependency management (Maven, Gradle), noSQL database, template management (Velocity), CI-CD Pipeline (Jenkins)
• Version control tools, like Git, Bitbucket
• well-rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments
• Familiar with software security tools like BlackDuck (vulnerabilities in JARs), Fortify (vulnerabilities/security issues in code), Webinspect (scan REST end points) and SonarQube (Junit coverage for code)
• well-rounded knowledge different JAVA based framework/libs, such as Spring Boot, Spring Security, JDBC, Junit, Apache-Camel, Azure SDK
• Strong knowledge of network communications (VPN, Firewall management, Load Balancers), security protocols (SSL), Authorization mechanism (OAuth, JWT) and trouble shooting
• Hands on experience in developing applications with KAFKA, ActiveMQ/Azure Service Bus, RDBMS, NoSQL, Redis
• Strong knowledge of programming languages: Java 8+, Unix Shell Script, XML, YAML, JSON, SQL, Apache Velocity, Apache Groovy
• Strong hands-on programming skills with popular developer utility tool suites like Eclipse/STS, JIRA/Bitbucket/Confluence, Git, Gradle/Maven

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.

The team:

Global Technology Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries.

Our inaugural Strategic Portfolio Office (SPO)’s FinOps team for GTEP is mandated to help our internal stakeholders maximize value and achieve more with their cloud investments.

The role:

You will be an integral part of our Cloud FinOps team, with a responsibility for turning cloud data into actionable insights for application teams through effective reporting designed to a drive a culture of cost optimization and efficiency across all aspects of our cloud investment. Leveraging your deep knowledge of cloud and cloud datasets, you don’t shy away from asking the hard questions.

Is this role right for you?

• You enjoy building & defining technical and financial visibility; as well as operation tooling for our cloud platforms, working with our Data Office.
• You excel at identifying and surface opportunities for cost optimization and efficiencies by analyzing consumption and spend patterns.
• You are keen at being a key advisor to end users on the data that FinOps provides, and, as well, the expected outcomes of insights and recommendations.
• You are eager to be that visible evangelist promoting FinOps principles, best practices, and culture to increase the ability to understand cloud spend and optimization opportunities.
• You aim to be acutely aware of cloud spend footprint and detect any unusual consumption.
• You can utilize the Azure/GCP cost datasets to innovate data analysis that helps the organization better understand and react to cloud spend.
• You are ready to develop & maintain automated chargeback and workflows to streamline chargeback processes and improve efficiency.
• You shine at understanding data analytics needs and identifying high-impact opportunities to improve the chargeback process and implement sound analytics solutions and capabilities.
• You excel at turning data into valuable and actionable insights, managing, and optimizing data retrieval, administration, and automation.

Do you have the skills that will enable you to succeed in this role?

• You possess strong communication (verbal/written) skills to convey technical information to both technical and non-technical audiences. The same in Spanish is an asset.

• You can demonstrate professional working experience with Microsoft Azure and/or GCP & its inherent native tools, including Cost Analysis and the backend cost datasets.
• You have at least 3+ years of professional working experience with Cloud capacity forecasting, cloud cost optimization techniques, and GCP/Azure services.
• You have at least 2+ years of professional working experience in building related practices for data ingestion, reconciliation, validation and visualization.
• You have at least 2+ years of professional working experience in driving the adoption of dashboards and dataflows that we will build for application teams to understand their consumption and costs.
• You can demonstrate familiarity with Application Programming Interface (APIs), User Interface (UIs), and automation scripting for cloud environments.
• You are self-motivated, independent, and a strategic/conceptual thinker.
• You possess exceptional analytical skills & problem-solving capabilities.

• You can adapt to working in a fast-paced, collaborative team environment.
• You must have attention to detail and a commitment to delivering high-quality results.
• Post-secondary education in Finance, Business, Mathematics, Computer Science, or in a technology related discipline.
• Completion or enrolment to complete a FinOps Certified Practitioner or FinOps Certified Professional would be beneficial to your candidacy.

What's in it for you?

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks.
• Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.
• Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3.  When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.
• Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

The Team
The Global Identity & Access Management organization is responsible for setting the strategy and roadmap for Identity and Access Management (IAM) and defining, delivering, operating and governing security controls pertaining to IAM across Scotiabank globally.  This includes Identity Lifecycle Management, centralized provisioning of workforce identities, access governance, certification of workforce identities and accounts, management of privileged access, authentication including Multi-Factor Authentication and Single Sign-On, as well as the selection and integration of IAM solutions.

The Role
We are looking for an experienced IAM Architecture and Engineering Director to join our organization. As the director, you will be responsible for providing direction, oversight and strategic management of Scotiabank's portfolio of global IAM solutions. The director is accountable for delivering complex solutions against IAM roadmap covering solution architecture & design, development & integration to ensure the utmost security and efficiency in access control. The director is also accountable for maintaining IAM systems to ensure systems resiliency and currency. 

Is this role right for you?

• You possess a visionary and strategic leadership while inspiring team of IAM architects and engineers to embrace your vision and be best in class team responsible for implementing and maintaining IAM solutions.
• You thrive in providing strong leadership and driving employee empowerment and a high degree of engagement.
• You excel in overseeing the architecture and design of identity solutions for the enterprise in a large and distributed environment.
• You excel in delivering complex projects providing global, innovative solutions that improve IAM.
• You excel in managing IT design, development and support teams to support the enablement of IAM capabilities. 
• You excel in the assessment and selection of IAM technologies and integration partners.
• You excel in relationship, stakeholder management and influencing and negotiation skills, effective at all levels up to senior executives.
• You can efficiently perform management tasks including incident response and escalations; vendor & contract management; infrastructure management and service resiliency; and service ownership.
• You enjoy challenges of working on different types of projects (from large complex to simple).
• You collaborate with various business lines, IT support functions and Cyber Security functions to ensure IAM meets business needs.

Do you have the skills that will enable you to succeed in this role?

• You have 10+ years of experience architecting, developing, integrating, implementing and managing complex solutions and large IT teams.
• You have proven experience of the IAM industry and expert understanding of IAM technologies including Virtual Directory Services (VDS), Single Sign-On (SSO), Active Directory Federated Services (ADFS) and Active Directory (AD) platforms, Identity and Access Governance (IAG), Identity Providers (IDP), Identity Provisioning, Adaptive / Biometric Authentication, Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), and Cloud IAM.
• You demonstrate strong knowledge of modern IAM protocols (such as SAML 2.0, OIDC, OAuth 2.0, SCIM), and frameworks (such as FIDO 2.0).
• You have working experience with DevOps pipelines and tools, and strong knowledge of SDLC (define, design, build, test and deploy) practices.
• You have experience with program delivery including planning and estimation.
• You possess excellent people leadership managing 20+ team members and advanced communication (verbal/written/presentation) skills to deliver strong business-focused presentations. Spanish is an asset.
• You have Bachelor’s degree in Computer Science, Information Security, or related field (Master’s preferred).
• You have expertise in cybersecurity best practices and understanding of compliance standards (e.g., NIST, ISO 27001)
• Experience with Agile Delivery and the role of a product owner would be an asset.
• Certification(s) (CISSP, CISM, CCSP) would be an asset(s).

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 2 to less than 3 years’
Security and safety: criminal record check

Other Requirements:

• The candidates should be punctual, dependable, and reliable, and be able to work as a team player

Responsibilities:

• The candidates should be able to bathe, diaper and feed infants and toddlers
• The candidates should be able to tell stories, lead activities by telling or reading stories, teaching songs and taking children to local points of interest
• The candidates should be able to support early childhood educators in carrying out programs that promote the physical, cognitive, emotional and social development of children

• The candidates should be able to assist early childhood educators or supervisors in keeping records
• The candidates should be able to engage children in activities by telling stories, teaching songs and preparing crafts

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

The Team

Contributes to the overall success of the Service Management Technology (SMT) team under Global Employee Technology ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies and procedures.

The Role

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Work with other lab members, such as business analysts, QA Testers, Architects, and the Operations Team to help support the delivery of releases.
• Extract and maximize business value by providing solutions that best fit the business (i.e., leveraging out of box versus heavy customization).
• Help with proofs of concept to get the most out of the ServiceNow modules for the business.

Some of the Key Accountabilities include:

• Configure and develop solutions on the ServiceNow Platform (i.e., Workflows, Business Rules, Script Includes, etc.)
• Must be able to work on multiple projects at the same time with good time management skills.
• Provide guidance to junior members in the team.
• Work without supervision on project work.
• Provide Level 3 production support.
• Provide support with technical solutions within your domain space (i.e., ITAM, ITSM).
• Maintain up to date technical documentation.
• Participate in estimation with your enterprise stakeholders.

What You Will Bring to Succeed

• Computer Science Diploma or Degree; or related work experience.
• ITIL Foundation certification or training.
• ServiceNow Advanced System Administrator certified or training.
• ServiceNow Scripting certification or training a plus.
• 3 - 5 years of ServiceNow Experience within modules/applications (and ServiceNow in general). For example, ITSM, ITOM, ITBM, etc.
• 3 - 5 years’ experience and hands on development in general module configuration on the ServiceNow Platform.
• Experience with the Service Graph Connector in ServiceNow a plus
• Strong experience and knowledge of integrations on the ServiceNow Platform, consisting of either REST, SOAP, Integration Hub, workflows etc.
• Has experience in systems design and a solid understanding of development, quality assurance and integration methodologies.
• Ability to do research and development of new ways to leverage the ServiceNow platform.
• Experience with SecOps modules.

The Workplace

• We are technology partners who help the business transform how our employees around the world work
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We foster an environment of innovation and continuous learning
• We care about our people, allowing them to design how they work to deliver amazing results
• We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation

Contributes to the overall success of the Fraud Management Group globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. This role will have accountability for building relationship with key partners in areas such as cybersecurity, risk management, and global operations, while providing effective strategic, tactical, and operational insights through Key Performance Indicators (KPIs) for decision making. 
 

Is This Role Right for You?  In this role, you will:  

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Creates reporting, dashboards and trending analysis across Global Fraud Authentication including KPIs and indicators to provide data driven insights and value-added analysis to inform strategic decision making including projections and forecasts utilizing statistical modelling and works closely with internal and external Partners to understand and align on business requirements and contribute to the connection of end to end Customer Journey data.
• Leverage data analytics tools (Python, R, SAS, etc.) to formulate fraud strategies that minimize fraud losses while maintaining a positive customer experience and controlling operating costs  
• Report regularly on performance of existing fraud authentication strategies deployed globally 
• Identify improvements of existing fraud strategies, procedures and policies
• Maintain performance reporting and liaise with business partners to assess trends that may impact the business
• Drive strong partnership with Fraud Operations to identify opportunities for improvement with focus on risk/return while ensuring alignment.
• Identify and escalate fraud risks that are or will become in excess of the Risk Appetite  
• Lead / participate in the identification, development, and implementation of new initiatives 
• Contribute to and support a variety of projects and initiatives across the Fraud Management Group and other stakeholders
• Participate in discussions with IT partners and vendors on requirements and solution design
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
   

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  

•    A University degree in statistics, mathematics or computer science
•    1-3 years analytical experience preferred including statistical analysis, ideally related to Fraud Analytics or Risk Management
•    Experience with coding, organizing, and manipulating large amounts of data (for example Python)
•    Experience with PRM or similar fraud platform strongly desired
•    Strong prioritizing, planning, analytical, presentation, project management, and relationship building skills
•    Strong communication skills essential with clients, vendors and management
•    Must be self-motivated, energetic, and results-oriented and be committed to adding value to the organization

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as Bachelor’s degree
Experience: Candidates should have experience of 5 years or more
Area of specialization: Residential
Credentials: Membership in the Canadian Bar Association

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada

• If Candidates unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

• The candidates will get dental plan, health care plan, bonus, and other benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Webinar topic - Day Care Housekeeper Information Session

Interested applicants are recommended to join us at our virtual info session. You will have the opportunity to learn more about the role and working for the City of Toronto, ask questions related to the position, and find out more about the application process. 

Date and Time: Friday, Feburary 2nd, 2024 

https://toronto.webex.com/toronto/j.php?MTID=m3bfab9940a4779076a1fc62d735dd3ad

Major Responsibilities:

Reporting to the Manager and/or Programming Supervisor, the Day Care Housekeeper is responsible for preparing food and beverages by cleaning, peeling, mincing, cutting, chopping, mixing, portioning, measuring ingredients, packaging and labeling. They will be cooking daily meals, light snacks (e.g. sandwiches, vegetable and fruit trays, cultural recipes, bagged snacks), as well as bake desserts using standard recipes and modifying according to special needs of client groups. 

The Day Care Housekeeper is required by the location (indoor and/or outdoor) to cook meals in accordance with pre-planned menus designed to meet nutritional needs, and while monitoring food inventory and adhering to all sanitation standards.

• In consultation with the Programming Supervisor and relevant staff, develops daily menus and prepares all food for daily snacks, special events/functions, outings and holidays.
• Ensures special dietary needs are met (e.g. checking allergy charts).
• Supports cooking and dietary activities for all age groups (18 months to 99 years old)
• Orders food from vendors and other relevant supplies, completes grocery shopping, maintains proper storage, inventories and records.
• Monitors food supplies in the stock room and informs supervisor regarding food inventory and stock.
• Washes dishes, flatware, pots and pans using dishwashers and/or sink.
• Organizes and transports prepared foods and supplies necessary for service to designated program area(s) or locations.
• Prepares food and beverages by cleaning, peeling, mincing, cutting, chopping, mixing, portioning, measuring ingredients, packaging and labeling etc.
• Refills condiment containers, cutlery, napkins, refilling juice and beverage and delivering food to tables as necessary.
• Returns unused prepared foods and supplies to the kitchen at end of service and/or arranges for appropriate disposal.
• Ensures kitchen, equipment and designated program areas are kept in a clean, sanitary, safe and tidy condition.
• Maintains proper storage of food by receiving food and other supplies, ensuring correct quantities are delivered; storing supplies, rotating food stock to ensure quality.
• Bags, removes and transports garbage to disposal areas.  Maintains garbage cans and bins in a clean and sanitary manner.
• Ensures food is cooked, prepared, stored, and served at proper temperatures as required.
• Assists Programming staff with meals and other food related activities (e.g. serving snacks, facilitation of cooking program, etc.)
• May be called upon to provide assistance in children's activities.
• Reports faulty or dangerous equipment or conditions to Supervisor.
• Food Handlers Certificate and asset.
• Answers phone and takes messages.
• Attends staff meetings as required.
• Performs other related work as assigned.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience in food handling and cooking for large groups (aged 18 months to 99 years old) in an institutional setting 
2. Experience working in a children's centre or social service agency.
3. Graduate of a 2 year college cooking program from a recognized institution or holder of a Red Seal Certificate and/or the equivalent combination of education and/or experience.

You must also have:

• Ability to communicate effectively both orally and in writing.
• Ability to maintain effective working relationships with staff and clients.
• Ability to maintain sufficient supplies; carry out safe storage practices of food and cleaning supplies; keep accurate records.
• Computer Skills (i.e. Word, Internet, Outlook, etc.) required.
• Physical ability to lift moderately heavy objects.
• Ability to perform various cleaning/sterilizing and sanitation responsibilities.
• Ability and willingness to provide a service that enhances the dignity and respects the cultural and racial diversity of clients and staff.
• Fundamental knowledge of the Occupational Health and Safety Act, WHMIS, Canada's Guideline for Healthy Living, Health Protection and Promotion Act, and Food Premises Regulations.
• Access to a vehicle is an asset.

A Vulnerable Sector Police Reference Check will be required as a condition of employment.

• For more information on Shelter Services, please visit our website at http://www.toronto.ca/housing.
• A Police Reference Check program brochure is available at http://www.toronto.ca/housing/employment.htm

Job Summary

To develop and implement standards, programs, policies, and procedures to ensure consistent practices across the Division in assigned section and compliance with established Divisional Standards. To provide oversight and leadership for the overall approach to quality assurance, support Divisional projects and Working Groups, develop, and coordinate staff training, and administer continuous improvement programs.

Major Responsibilities

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Collaborates with Program Coordinator Quality Assurance staff across sections within the Divisional governance framework to coordinate Divisional programs.
• Supervises, motivates and trains the section's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops and coordinates all aspects of Toronto Building Compliance Quality Assurance programs including audits to evaluate section performance.
• Reviews identified gaps from internal audit findings and provides recommendations to management. Works with Divisional Working Groups on complex organizational change initiatives to help create a work environment and structure that facilitates and promotes a culture of continuous improvement, accountability, and organizational excellence.
• Conducts research into assigned section ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government. Identifies best practices and promotes the same.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Establishes goals, objectives, and develops and implements policies and procedures pertaining to quality assurance programs and reports on performance.
• Oversees quality assurance as it relates to the design of training programs, documentation and related materials to meet Divisional standards.
• Provides oversight for the overall approach to quality assurance and risk management services across the Division.
• Provides confidential assessments of assigned section issues, employee performance and makes recommendations for service optimization and business process simplifications resulting in policy/procedural changes, restructuring, changes in staffing levels and resource allocation.
• Provides support to management in employee relations matters as they relate to training, delivery of training and employee performance. Provides supporting evidence in the case of grievances based on audit evaluations.
• Deals with highly confidential and sensitive information regarding City operations, assets, resources, staff, as well as proposed or new management initiatives, strategies, or programs.
• Analyzes current procedures, policies, and assesses employee performance and data to develop options that strengthen activity monitoring in assigned section. Ensures documentation is adequate, consistent and non-compliant issues are mitigated.
• Oversees ongoing education and training of staff to improve the quality of services. Provides administrative, regulatory, and quality assurance training to the Quality Assurance Assessor & Trainer.
• Develops, modifies, and implements training programs for staff to ensure consistency and compliance with legislative requirements and Divisional standards.
• Enhances the Division's control framework and ability to meet its risk management requirements in key business processes by providing appropriate training, education, and information to staff on risk and control issues, as well as effective management principles/practices.
• Contributes to continuous improvement, development and implementation of best practices and procedures by integrating quality standards and tools into processes.
• Reinforces the City's ongoing effort for organizational excellence by transforming the section into a higher performing and results-based team.
• Designs, coordinates, and implements program evaluations, operational reviews and audits to assess effectiveness and opportunities for improvement to meet compliance objectives.
• Provides policy analysis, planning and research expertise to senior management to support the delivery of the Quality Assurance program.
• Provides management staff with direction, guidance, processes, and tools to increase efficiencies and improve effectiveness of the service provided by this function.
• Gathers and analyzes data on staff training evaluations to improve technical training and skill acquisition.
• Conducts program reviews, audits, and develops and delivers training with Quality Assurance Assessor & Trainer.
• Recommends, develops, and monitors key performance indicators based on collection and analysis of information/findings and strategic Divisional priorities.
• Identifies below standard performance of staff and prepares reports recommending corrective actions to prevent re-occurrence.
• Produces analytics regarding staff performance as it relates to program targets and presents results to senior management with recommendations and strategies to improve efficiency and performance.
• Assist management in addressing any Internal Audit and Auditor General recommendations, where required.
• Appears and gives evidence in court and before the Building Code Commission and Ontario Municipal Board on the Ontario Building Code Act, the Ontario Building Code and other applicable laws, as required.

Key Qualifications

1. Post-secondary education in a discipline pertinent to the job function (i.e. business administration, statistics/audit, quality assurance, project management) or the equivalent combination of education and relevant experience.
2. Considerable experience designing and implementing program evaluations and conducting audits to assess effectiveness/opportunities for improvement to meet compliance objectives.
3. Experience supervising and training staff to foster teamwork and high work quality amongst staff.
4. Experience researching analyzing and visualizing data to improve services and supports for staff and/or clients.
5. Strong written communication skills to provide concise and clear documentation.
6. Excellent project management and program development skills.
7. Highly developed analytical, problem solving, communication, presentation and interpersonal skills.
8. Extensive knowledge of Microsoft Office products in order to create reports, spreadsheets, presentations (e.g. Word, Excel, PowerPoint, Visio) as well as other relevant application products to create work process materials (e.g. MS Project, Visio).
9. Ability to collect and analyze data to identify trends and detect problems and key issues.
10. Ability to define decision criteria and determine the most appropriate course of action.
11. Ability to establish objectives and schedule tasks and resources efficiently.
12. A thorough knowledge of occupational health and safety and related legislation (e.g. Occupational Health and Safety Act, Workplace Safety and Insurance Act).
13. Attention to detail and quality orientation - able to accurately check processes and outputs.
14. Strong organizational skills with the ability to work in a fast-pace, high demand work environment with competing priorities and deadlines.
15. Knowledge of municipal government operations, approval processes and political structure.