The Client Administration Officer provides back-office support to our Dynamic Funds clients through researching and resolving trade requests.

Is this role right for you? In this role you will:

• Maintain a high level of service to clients by ensuring the client’s requests are processed accurately and efficiently
• Sort, scan, and index incoming mail
• Process financial & non-financial mutual fund transactions
• Place outbound calls to resolve issues
• Respond to escalated calls from clients and provide appropriate resolution and knowledge
• Investigate and track system issue and develop workarounds/solutions
• Work with the leader to define and enhance procedures
• Proactively work with the team to provide solutions to problems and potential issues
• Improve service levels by continually reviewing process/procedures and identifying opportunities for enhancements
• Participate in special projects/assignments and perform other duties as required

The Must Haves:

• Completed post-secondary education
• A minimum 2 to 3 years’ experience in a client service or back-office environment
• Knowledge of industry databases (i.e., iFAST, AWD)
• Knowledge of the mutual fund industry & products (funds, account characteristics, industry knowledge)
• Canadian Investment Funds Course is an asset
• Fluent in English and French is an asset

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Strong problem-solving skills
• Strong attention to detail
• Effective verbal & written communication skills
• An ability to prioritize & organize incoming work
• Excellent time management skills
• An ability to work in a fast-paced, constantly changing environment
• An ability to multi-task
• An ability to meet and maintain specified minimum productivity and quality standards
• The ability to maintain good call efficiency while maintaining quality client service

This posting will expire on February 8th.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Canadian Banking Technology (CBT) supports the end-to-end technology needs of Scotiabank’s Canadian banking business, including a broad range of banking products and services from savings and chequing accounts to credit cards and commercial loans. Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our business applications and platforms.

Scotiabank’s Data Engineering, under CBT, is responsible for delivering data integration solutions for a variety of business lines.  Our current applications are in support of regulatory, compliance, as well as Big Data Analytics, Cloud technologies, and Risk Reporting requirements.  Canadian Banking Technology supports the end-to-end technology needs of Scotiabank’s Canadian banking business, including a broad range of banking products and services from savings and chequing accounts to credit cards and commercial loans. Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our business applications and platforms.

Is this role right for you? In this role you will:

• Contributes to the overall success of the Data Engineering and Data Services in Canada

• Ensures specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  

• Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Champions a high-performance environment and contributes to an inclusive work environment. 

• Participate in data engineering and transformation design to ensure highly scalable, extensible, and performant solutions.

• Hands-on development supporting Data integration, Analytics and Cloud environments.

• Contribute to data ingestion, transformation and extraction solutions in Enterprise big data platform (EDL)

• Contribute to data and project design and delivery for some of highly visible and critical projects across bank like TSYS Modernization

• Contribute to translating architecture or design into both logical and physical data models that comply with existing (and evolving) standards and practices.

• Work with the Data Architecture and QA teams

• Understand the risk culture and how it should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with organization values and Code of Conduct, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, and AML/ATF/sanctions.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• At least 5 years of industry experience in software development using agile methods (Scrum, Kanban, etc.) 

• Excellent understanding of database and data management concepts and technologies

• At least 3 years of experience in working with Big Data including Apache Hadoop, Hive, Sqoop, Spark

• 3+ years of hands-on experience working with Talend or similar ETL (Extract-Transform-Load) tools

• 3+ years of hands-on experience with Java and/or Python 

• Hands-on experience with Unix/Linux Command Line Interface (CLI) and shell scripting

• Working experience with GitHub, JIRA, Confluence, DevOps, Jenkins pipelines, and code promotion

• Strong communication and presentation skills

• Level-3 production support experience is an asset and sometimes required

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

 
 
Working location condition: Hybrid 
 
#LI-Hybrid 

Job purpose

The Administration Assistant is responsible for the overall administrative support to the PIC Regional Leadership team which includes a Regional Director, a Market Lead and two Governance & Operations Managers.  

 

Is this role right for you? In this role, you will:

• Support the Regional leadership team in day to day management of his/her schedule by: establishing and co-ordinating calendars; providing support by receiving/ screening/ referring incoming calls/visitors using a high degree of discretion; booking travel arrangements, ensuring all requirements of officers are met.
• Support the Regional Leadership team by: Acting upon telephone/ mail requests received in the senior officer’s absence; Producing material from written copy/ rough notes, creating and editing presentations as requested; Event planning and guest list co-ordination, as required; Employee onboarding/offboarding, including equipment orders and system access.
• Assist in maintaining the senior officer / department’s expense and other budgets.
• Verifying invoices/expense statements prior to submitting for approval, and processing payment once approval is received;
• Compilation and management of various recurring and ad-hoc reports and requests; 
• Maintaining records and information to ensure and control security access.
• Co-ordinate and facilitate the release of significant initiatives / communications or launches by liasing between groups, both internal and external, to ensure timely / accurate delivery of materials.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Strong organizational skills and ability to set priorities and manage time
• Strong communication and interpersonal skills in English and French. Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.
• High degree of accuracy required
• High level of discretion required in dealing with confidential matters
• Competence in using all facets of Microsoft Office.
• Comfort and familiarity with CRM systems.

As an Investment Specialist, you will focus on developing and deepening client relationships by providing high quality advice and service within the mass affluent market. As a dedicated entrepreneur, you understand that growing a practice is all about building long-term relationships.  You know how to leverage your external networks and centres of influence and welcome the freedom to grow your own practice. Most importantly, you realize that your clients are your greatest asset, and your priority is providing investment and financial planning advice to help them meet their unique goals.

You also excel at building new relationships and enjoy the flexibility of being able to meet clients outside of the office, on a schedule that best suits you and your clients. Finally, you recognize the value of working within a collective Scotiabank framework that benefits both your clients and your practice overall.

Following a comprehensive financial planning framework, you will be responsible for driving investment sales and new client acquisition, while adhering to Global Sales Principles, compliance and regulatory requirements as well as establishing business development opportunities with prospects and clients within the assigned market area.

Is this role right for you? In this role, you will:

Promote the development and sustainable growth of proprietary investment business in the assigned market area by:

• Business Development: Executing on business development plans for prospects and existing clients within the mass affluent market. Identifying additional investment business development opportunities and facilitating the implementation of an investment solution and/or referral to the appropriate partners.
• Client-Centric: Providing client-centric investment solutions through a financial planning framework, aligning with Global Sales Principles. Conducting outbound communications and proactive calling to prospects to remain top-of-mind for future business opportunities. Conducting complimentary needs analysis across several financial statements, including competitor statements.
• Community Involvement: Participating actively in local professional and community events and associations to develop and expand your network. Identifying opportunities to deliver community information sessions and financial seminars to grow prospects. Building and maintaining a market profile in the assigned market area. Networking with investment industry specialists while managing a small budget for independent marketing-based activities.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 3 years of experience in financial planning and investment sales.
• You’re a mutual funds certified professional. You have current accreditation and good standing for MFDA licensing requirements (Investments Funds in Canada or Canadian Securities Course).
• You are actively working towards a Financial Planning designation. You have completed the education requirements towards a Personal Financial Planning (PFP®) designation and/or a Certified Financial Planner (CFP®) designation or  Institut québécois de planification financière (IQPF for Quebec residents) designation.
• Proven networking, client acquisition and interpersonal skills; experience building and maintaining Centres of Influence (COIs)
• You’re goal oriented and entrepreneurial. You can work independently as a self-motivated entrepreneur with minimal supervision and as part of a larger team.
• Extensive knowledge of competitive offerings, market trends, economic conditions, and the regulatory environment.
• A valid driver's license and access to a vehicle, to meet clients and prospects within the designated district.

 What’s in it for you?

• An entrepreneurial culture with the freedom to develop your career.
• A fast-paced, flexible work environment where you can set your own hours and meet clients when and where it’s convenient for them.
• A compensation structure that rewards growing and maintaining your client base.
• Access to leading-edge resources to support your growth including dedicated marketing support, powerful mobile technology, leading CRM, portfolio, and financial planning software.
• The ability to build long-lasting client relationships through exceptional advice and service.
• Ability to provide an excellent client experience without going to the branch.
• A partnership with our branches and access to Scotia Global Asset Management to deliver an exceptional client experience.
• A work culture that promotes diversity, respect, and inclusion.

Other Information

Please note that the compensation structure for this role is base plus variable pay. This is a mobile role and will require frequent travel. 

We are looking for a qualified Developer to work with the Notification Services team in Scotia Digital, who can deliver high quality code, write unit tests, provide UAT support, implementation, and operational support.

Is this role right for you? In this role you will:

• Lead development activities as the senior member of the scrum team, planning and executing to meet sprint objectives as well as program/project milestones.
• Write well designed, testable, efficient code by using best software development practices.
• Gather and refine specifications and requirements based on technical needs.
• Collaborate with the Scrum team to plan milestones, successfully execute software delivery, and escalate issues as needed.
• Ensure that requirements are clearly, accurately, and thoroughly documented and understood either for system changes and/or process changes and that there is value and consistency added to the customer experience by:
• Providing contribution to design/review process
• Monitoring/reviewing design during development phase.
• Ensure the timely and accurate completion of projects through:
• Production/Input to an overall Project Plan, strategy, and implementation
• Procedural documents completed to support user (guidelines, job aids. etc.)
• Input provided to preparation and execution of testing.
• Conducting post implementation measurement review of projects.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University or College Degree in Computer Science
• 6+ year experience of developing enterprise, cloud native, message driven, test driven, reactive, containerized applications.
• Previous experience in banking industry/financial services is preferred
• MS Azure, containerization & orchestration (Kubernetes, Docker), Java 11 & 8, Springboot framework, Junit frameworks (Junit 5, Mockito), build tools and dependency management (Maven, Gradle), noSQL database, template management (Velocity), CI-CD Pipeline (Jenkins)
• Version control tools, like Git, Bitbucket
• well-rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments
• Familiar with software security tools like BlackDuck (vulnerabilities in JARs), Fortify (vulnerabilities/security issues in code), Webinspect (scan REST end points) and SonarQube (Junit coverage for code)
• well-rounded knowledge different JAVA based framework/libs, such as Spring Boot, Spring Security, JDBC, Junit, Apache-Camel, Azure SDK
• Strong knowledge of network communications (VPN, Firewall management, Load Balancers), security protocols (SSL), Authorization mechanism (OAuth, JWT) and trouble shooting
• Hands on experience in developing applications with KAFKA, ActiveMQ/Azure Service Bus, RDBMS, NoSQL, Redis
• Strong knowledge of programming languages: Java 8+, Unix Shell Script, XML, YAML, JSON, SQL, Apache Velocity, Apache Groovy
• Strong hands-on programming skills with popular developer utility tool suites like Eclipse/STS, JIRA/Bitbucket/Confluence, Git, Gradle/Maven

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.

The team:

Global Technology Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries.

Our inaugural Strategic Portfolio Office (SPO)’s FinOps team for GTEP is mandated to help our internal stakeholders maximize value and achieve more with their cloud investments.

The role:

You will be an integral part of our Cloud FinOps team, with a responsibility for turning cloud data into actionable insights for application teams through effective reporting designed to a drive a culture of cost optimization and efficiency across all aspects of our cloud investment. Leveraging your deep knowledge of cloud and cloud datasets, you don’t shy away from asking the hard questions.

Is this role right for you?

• You enjoy building & defining technical and financial visibility; as well as operation tooling for our cloud platforms, working with our Data Office.
• You excel at identifying and surface opportunities for cost optimization and efficiencies by analyzing consumption and spend patterns.
• You are keen at being a key advisor to end users on the data that FinOps provides, and, as well, the expected outcomes of insights and recommendations.
• You are eager to be that visible evangelist promoting FinOps principles, best practices, and culture to increase the ability to understand cloud spend and optimization opportunities.
• You aim to be acutely aware of cloud spend footprint and detect any unusual consumption.
• You can utilize the Azure/GCP cost datasets to innovate data analysis that helps the organization better understand and react to cloud spend.
• You are ready to develop & maintain automated chargeback and workflows to streamline chargeback processes and improve efficiency.
• You shine at understanding data analytics needs and identifying high-impact opportunities to improve the chargeback process and implement sound analytics solutions and capabilities.
• You excel at turning data into valuable and actionable insights, managing, and optimizing data retrieval, administration, and automation.

Do you have the skills that will enable you to succeed in this role?

• You possess strong communication (verbal/written) skills to convey technical information to both technical and non-technical audiences. The same in Spanish is an asset.

• You can demonstrate professional working experience with Microsoft Azure and/or GCP & its inherent native tools, including Cost Analysis and the backend cost datasets.
• You have at least 3+ years of professional working experience with Cloud capacity forecasting, cloud cost optimization techniques, and GCP/Azure services.
• You have at least 2+ years of professional working experience in building related practices for data ingestion, reconciliation, validation and visualization.
• You have at least 2+ years of professional working experience in driving the adoption of dashboards and dataflows that we will build for application teams to understand their consumption and costs.
• You can demonstrate familiarity with Application Programming Interface (APIs), User Interface (UIs), and automation scripting for cloud environments.
• You are self-motivated, independent, and a strategic/conceptual thinker.
• You possess exceptional analytical skills & problem-solving capabilities.

• You can adapt to working in a fast-paced, collaborative team environment.
• You must have attention to detail and a commitment to delivering high-quality results.
• Post-secondary education in Finance, Business, Mathematics, Computer Science, or in a technology related discipline.
• Completion or enrolment to complete a FinOps Certified Practitioner or FinOps Certified Professional would be beneficial to your candidacy.

What's in it for you?

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks.
• Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.
• Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3.  When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.
• Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.