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What is the opportunity?

RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client inquiries.

What will you do?

• Responsible for the professional and expeditious servicing of incoming telephone and email contacts from clients, advisors, and other internal and external partners
• Support the Investment Advisors in general administrative duties in the management of client accounts
• Support the Investment Advisors in the preparation of client reviews and presentations
• Request information and documentation from clients in order to open accounts and keep client files up to date
• Follow up on client trades to ensure proper settlement and delivery
• Monitor all pending transfers to ensure completion on a timely basis

What do you need to succeed?

Must-have

• Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
• Meticulous attention to detail and excellent time management skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Minimum of 2 years of experience in the financial services sector
• Ability to work as part of a team

Nice-to-have

• Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH)
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Additional Job Details

1501 AV MCGILL COLLEGE:MONTRÉAL

MONTRÉAL

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-10-18

2024-10-25

BDC has embarked on its digital transformation and in the process of modernizing its products and services, including the migration of our on-premises CRM to the cloud. As part of this initiative, we are looking for passionate, bilingual candidates who wish to be a key player in this transformation journey and contribute to the evolution of BDC's financing services through their technical expertise and sense of innovation.

The selected candidate will join one of the squads within the Customer Management family as a software engineering specialist. They participate in all activities of the SSDLC (Secure Software Development Lifecycle) process in agile delivery mode (ie.design, document, develop and deliver user-friendly and scalable technical solutions)

• Establish specifications that translate user needs into solutions while observing agreed budgets, timeframes, and technical parameters.

• Design and develop system components, including programming, documentation and testing of solutions.

• Ensure system quality, security, and stability by following development and documentation standards and practices.

• Create and evolve CI/CD pipelines as code in AzureDevOps.

• Participate in the elaboration of the Testing strategy for multiple initiatives and ensure that implementation of automated test bring enough confidence to quality of deliverables.

• Provide second-level technical support to the Help Desk or Operations to resolve production problems.

• Adapt to changing technology, learning, and applying new methods for achieving the goals of the organization.

• Adhere to established policies, standards, and procedures for ensuring the security and integrity of systems and data.

Professional & Educational Experience

• Seven to 10 years of experience in software engineering

• Bachelor's degree in information technology, engineering, or equivalent experience.

Minimal competencies / Essential skills

• Advanced hands-on experience in Microsoft Dynamics CRM 365 configurations and development

• Advanced programming experience in Microsoft .NET Core, .NET Framework, C#, SQL, HTML, XML, JavaScript, JQuery, ODATA, JSON, PowerShell and Web services (REST, SOAP, Graph QL).

• Advanced experience with CICD pipeline as code in Azure DevOps.

• Advanced experience with software engineering practices such as TDD, Pair Programming, Simple Design, Fake First.

• Mastery of the concepts of object-oriented programming. Good knowledge of SOLID design principles and design patterns

• Experience developing robust automated tests

• Experience with modern authentication and authorization mechanisms (OpenID Connect & OAuth)

• Excellent analytical, problem-solving and documentation skills

• Bilingualism and excellent verbal and written communication skills

• Strong Leadership, mentoring and communication skills.

• Integrity, honesty and transparency

• Professionalism, thoroughness, attention to detail and strong work ethic

Complementary skills

• Knowledge and experience in Financial Services is an asset

• Understanding of containerization and Cloud Services such as Docker, Kubernetes, Tanzu

• Good understanding of event-driven architecture, and knowledge of event streaming and messaging systems such as Kafka and ActiveMQ

• Experience working with Relational databases like SQL server and MySQL

• Proficient in developing with the various resources of the Azure cloud environment, as well as cloud design models

We are looking for a strong data analyst to join our Client Analytics team within the Marketing and Communications (MarCom) department. The person will work with the other analysts and together will ensure the continuous evolution and maintenance of marketing datasets. They will have to manipulate a variety of data coming from Google Analytics, the CRM, our marketing automation tools and other and act as the primary liaison between the Marketing and IT departments to document, prioritize and coordinate the datasets change requests.

The ideal candidate should be proficient in SQL and Power BI to be able to support the analysts by creating or updating SQL codes and Power BI datasets. They will have experience with Databricks, SQL, and data modeling.

They should be comfortable working in an evolving environment where curiosity and flexibility are key to adapt to new tools and processes.

CHALLENGES TO BE MET

• Own and maintain various Marketing datasets, ensuring their continuous evolution.

• Develop, design, and maintain complex and large Power BI datasets and dashboards.

• Improve Power BI datasets performance.

• Extract, transform, and load (ETL) data from various sources into Power BI.

• Write codes in DAX and in Power Query.

• Develop, maintain, and optimize SQL codes including views and stored procedures.

• Communicate effectively with reporting analysts to understand their requirements and translate them into actionable data solutions.

• Provide automation support to analytical teams around data-centric needs.

• Ensure data quality and accuracy through monitoring and validation.

• Build queries and workflows in Databricks and SSMS to build datasets for Marketing & Communications (Marcom) reports.

• Develop and review code used by all the data analysts in the department.

• Support team of data analysts with data knowledge or with debugging

• Design and implement data models to support business requirements.

• Troubleshoot data issues and perform root cause analysis.

• Design and document data solutions and models in collaboration with BI, data specialists, architects, data modelers, data scientists, and project/product team.

• Be the Power BI and Databricks subject matter expert.

• Provide training and support on Power BI and Databricks for Marketing analysts.

• Stay updated with the latest Power BI and Databricks features and best practices.

• Be the bridge between Marketing and IT, enable collaboration and data democratization.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in Computer Science, Information Technology, Marketing, or a related field.

• Minimum 3 years of experience in creating, maintaining, and understanding SQL codes, 3 years of experience in maintaining and evolving Power BI datasets (including DAX and Power Query) and 1 years of experience in Databricks

• Proven experience in effectively communicating with reporting analysts and coordinating between marketing and IT departments.

• Excellent problem-solving skills and attention to details.

• Strong organizational and project management skills with a minimum of 2 years of experience in a similar role.

• Experience with multidimensional data modeling.

• Experience in managing Marketing data an asset (such as Google analytics, Marketing automation systems (SAP, Eloqua…)

• Experience with code migrations across different environments an asset.

• Experience using GIT versioning is an asset.

• Good understanding of SQL optimization techniques and of multidimensional database schemas.

• SQL Server Management Studio (SSMS), advance knowledge of Power BI and Google Analytics

• Experienced in Databricks.

• Ability to review own work and minimize errors. Strong attention to detail.

• Curiosity and ability to acquire technical skills very quickly. Fast learner. Strong problem-solving skills.

• Strong interpersonal, teamwork skills. Strong organizational skills, ability to estimate and deliver on expectations and communicate hurdles.

• Demonstrated ability to work both independently and as part of a team in an autonomous way.

• Bilingual french and english

#INDHP

Overview

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: 

• Insurance plans                                           
  • Dental, medical, life insurance, disability, and more 
• Competitive base salary 
• Retirement savings plan 
• Employee Assistance Program  
• Tele Health Program 

Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.

The Building Automation Specialist is responsible for the Building Automation Systems (BAS) and other controls in the building  including preventive and corrective maintenance, configuration modifications, programming, and developing and implementing optimization initiatives. They are also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Installation & Troubleshooting

• Responds to demand service requests for BAS/Control related issues to diagnoses and rectifies.
• Works with building operators and site managers to identify efficiencies and energy savings in building operations.
• Optimizes facility uptime and asset integrity of assigned facility.
• Develops recommendations for BAS system changes and implements approved changes which may include working with external control contractors for the programming.
• Performs commissioning inspections to transition projects from installation to an on-going operation.

Maintenance

• Performs systems monitoring, inspection, preventative, corrective and demand service maintenance on building automation/controls system (hardware and software), as well as energy management system and equipment and to ensure facility uptime, uninterrupted client operations, asset integrity, and energy and operating cost objectives are achieved.
• Ensures that the HVAC control strategy is stable and efficient.
• Ensures that the graphic user interface allows quick and accurate diagnostics. Works with vendor to implement improvements.
• Maintains, troubleshoots, repairs and optimizes building automation/controls systems and equipment. Also, may include work on security, surveillance and fire alarm systems.
• Oversees the overall implementation of BAS preventative maintenance program including vendor involvement. Ensures that deficiencies are identified, recorded and escalated, and that related documentation is maintained.
• Backups and maintains server platforms, both physical and virtual.
• Receives, actions, tracks, monitors and reports status of maintenance and repair work within the work order management system including progress notes and resolution notes.
• Monitors assigned facilities by conducting facility walkthroughs, building automation system monitoring and inspection of BAS interface as well as sequence of operation for optimization.
• Assists in the implementation of overall electrical/mechanical/fire protection preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.

Client Relations

• Provides observations about facility building automation equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through way work is performed and services delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.
• Initiates documents to obtain formal approval of work required.
• Participates in and assists with facility-related projects.
• Maintains all assigned tools and arranges for repair and replacement where required.
• Submits all expenditures on a timely basis.
• Other duties as assigned.

KNOWLEDGE & SKILLS

• College OR University Degree/Diploma/Certification in HVAC, Controls, and/or Building Operations is desirable.
• Minimum of 5 years’ experience in the field of designing, installing, programming, and/or maintenance of automated control/energy management systems.
• Demonstrated experience with computers, computer networks and internet protocols.
• Familiar with integration concepts and platforms such as BACnet systems.
• Operational experience in fault detection platforms considered an asset
• Good knowledge of optimization and energy management strategy for BAS system.
• Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards, is desirable.
• Possesses a strong environmental, health and safety mindset. Ability to perform work in a safe manner.
• Strong client-service orientation along with a high sense of urgency.
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification.
• Mentoring skills required to support lower level technician’s development.
• Must be willing to wear Personal Protective Equipment.
• Must be available for on-call/standby and emergency callouts as they arise. Extended hours may be required.
• Bilingualism considered an asset.
• Valid drivers’ license.

License and/or Professional Accreditations

• None required

Overview of the Role

The sales representative, food service is responsible for existing customers and the development of potential customers,
while working closely with distributors.

Salary: $51 595 - $67 750

***Salary offers will vary commensurate with experience, education, skills and training.***

How you will make contributions that matter:

• Develop and increase our presence with new clients by working closely with distributors in the Montreal area and its surroundings

• Study and identify opportunities in the assigned territory with the department's managers according to the business plans established for the current fiscal year

• Identify development opportunities for existing clients while analyzing their needs

• Establish and maintain a strong relationship with existing and potential customers with service while making product presentations as needed

• Maximize sales objectives and the distribution of our products

• Prepare and conclude business proposals with clients targeted by the department's managers

• Attend various sales shows with the department's managers

• Perform all other tasks related to the position

You are best suited for the role if you have the following qualifications:

• A university degree in business administration or related disciplines or equivalent experience in a similar position

• 3 to 5 years of experience in sales, customer service and/or customer management

• Bilingualism (French and English) both written and spoken

• Knowledge of the Office suite (Outlook, Excel, Power Point and Word)

• Possess a high degree of autonomy and excellent agenda planning and priority opportunity management skills

• Possess excellent communication and interpersonal skills

• Highly organized, autonomous and accustomed to working in a dynamic environment while adapting easily to change

• Have a valid driver's license and the ability to travel throughout the designated territory

We support and care for our employees and their families by providing:

• Competitive salaries

• Advantageous corporate agreements

• Full range of group insurance benefits

• Group retirement pension plan with employer contribution

• Purchase option of company stocks

• Group RRSP

• Health and wellness program in the workplace

• Assistance program for employees and their families

• Saputo products at a discounted price

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Your mission in the team:

Under the supervision of the HR manager, the incumbent advises management staff on activities related to human resources, labor relations, disability management and the application of various programs and policies.

Your responsibilities as a Human Resources Advisor:

- Provides coaching and training to managers on all internal processes related to employee management and/or the collective agreement. In this capacity, he/she advises and provides support and expertise to managers on the interpretation of the collective agreement and applicable laws.

- Manages disciplinary and administrative aspects in collaboration with distribution managers.

- Supports managers during the investigation, analysis of the various files, the conduct of meetings and the drafting of the various correspondence and measures required, etc.

- Ensures the complete management of grievances and participates in the various joint committees (grievance committee, labor relations committee, etc.).

- Proceeds with dispute settlement agreements and participates in the preparation of files subject to hearings before the various administrative tribunals (arbitration, TAT, etc.).

- Manages complaints of psychological harassment in collaboration with managers.

- Creates and maintains relationships with the union party in order to maintain harmonious working relations.

- Supports managers in change management and communications within the framework of major projects related to the distribution center and participates in working committees.

- Completely manages disability files (illness, SAAQ, IVAC) and coordinates employees’ requests for parental leave and union members’ unpaid leave.

- Answers employees' human resources questions and redirects them to the appropriate resource persons as needed.

- Contributes to the optimization of the various processes under his responsibility with a view to improving their efficiency.

- Participates in the development and maintenance of departmental performance indicators.

- Performs all other related tasks.

The qualifications we are looking for:

- Hold a university degree such as a bachelor's degree in industrial relations, human resources or its equivalent.

- Have between three (3) and five (5) years of experience in labor relations or human resources.

- Having professional experience in a unionized environment is required.

- Proficiency in Microsoft Office software (Word, Excel, PowerPoint and Outlook) and the SAP system is an asset.

Some additional advantages:

- Possess excellent communication skills in French, both verbal and written.

- Having professional experience in a unionized environment is required.

- Demonstrate good team spirit and be recognized for your dynamism.

- Demonstrate a strong interest in delivering training, manager coaching and support.

- Demonstrate a developed sense of organization and priority management.

- Demonstrate initiative, autonomy and resourcefulness.

- Be able to handle several files at the same time, within tight deadlines.

#LI-Hybrid

The National Account Executive is responsible to work on opportunities with multiple supply chain needs including TL, LTL, Logistics and INTL, representing the business to all levels of decision makers within the accounts. 

The purpose of this role is to solution sell the full scope of services to new customers with the key deliverables achieving assigned revenue objectives and enabling maximum revenue growth.

How You'll Help:

• Sells into accounts, services new accounts, and manages an existing client base.
• Responsible for retention and incremental growth of major accounts
• Acts proactively to create opportunities for new business with existing accounts.
• Builds relationships with potential new and existing accounts to grow & retain business in Canada and the US. 
• Generates sales leads by networking, cold-calling prospects and building relationships as part of a coordinated sales strategy.
• Creates sales strategies by gathering market information, analyzing opportunities and documenting sales methodology.
• Prepares presentations and delivers to prospective clients.
• Maintains accurate customer files.
• Works with operations to address issues with scheduled shipments.
• Other related duties as may be required. 

Your Skills & Experience:

• Minimum of secondary education, with preference of post-secondary education (business or sales stream), or a combination of education and experience.
• Previous Transportation or operational experience is required, various roles within transportation would be beneficial. 
• A minimum of 3-5 years’ experience in telesales, sales support/customer service or business-to-business sales.
• LTL industry work experience required
• A solid network and client base to call upon and demonstrated success selling in a third-party (3PL), brokerage environment
• Strong interpersonal skills and a desire to resolve problems in a timely fashion.
• Considerable tact, courtesy and diplomacy are required when dealing with Customers, either existing or new. Problem solving demands require immediate action, to ensure the consistent application of strategies for growth.
• Excellent communication and negotiation skills.
• Proven experience in freight brokerage sales, with a desire to grow professionally.
• Computer skills in Microsoft Office, Windows environment are key to succeeding in this role. 
• Out-going "Hunter" personality.
• Demonstrated customer relationship skills.
• Able to work deadlines in high transactional environment.
• Ability to champion business needs in a collaborative manner to colleagues.
• Results focused.

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.  

How you'll succeed

• Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
• Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
• You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Montreal-1155 Rene Levesque

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented

End Date: October 22, 2024 (13 days left to apply)