All jobs within 500 km around Rivière-du-Loup

The Customer Experience Specialist works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels:  phone, email, fax, and web.  

How You’ll Help:

•    Completing daily customer excel reports.
•    Responding professionally to customer related requests via email, chat and phone.
•    Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
•    Completing customer pickups.
•    Build healthy working relationships with customers to deliver positive customer experiences.
•    Communicate in an effective and efficient manner with terminals to assure on time service.
•    Conduct conference calls with sales, Supervisor and Customers to discuss any ongoing or current issues.
•    Perform effectively in a teamwork environment and collaborate with other members of the TLC department to assure continued support to valued customers.
•    Acquire working knowledge of other team members roles, responsibilities, and customers to help cover workload during absences.
•    Oversee the traffic flow of assigned high profile customers.
•    Proactively manage returns, redirects, and routing approval.
•    Enter, Edit and Update Customer Shipping Information in the web portal. 
•    Provide support with the general Customer Care queue when required.
•    Will be required to learn all area’s of the business including commerce and LTL/TL.

Your Skills & Experience: 

•    Minimum of secondary education, with a preference of post-secondary education in a specialized area.
•    Call center/customer service training a strong asset.
•    Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry.
•    Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
•    Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset.
•    Excellent computer skills, including MS Office; previous experience with Truck Mate and Sales Force a strong asset.
•    Excellent keyboarding skills, both speed and accuracy.
•    Strong problem solving skills.
•    Ability to deliver unfavorable information in a positive and professional manner.  
•    French is a strong asset.
•    Individual contributor.
•    Subject to a criminal background check prior to employment.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

As a Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues, all relevant related documents, obtaining the necessary signatures and following up with clients. She or he also performs various administrative tasks and provides support to the team in the area.

CHALLENGES TO BE MET

• Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases

• Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices

• Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done

• Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support

• Work in a team environment with other support functions and deliver on completing all administrative tasks that are assigned to the queue system

• Support account managers to help them reach business development targets

• Managing stationery orders, organizing catering services, and ensuring the smooth operation of the business center.

WHAT WE ARE LOOKING FOR

• Bachelor degree in Business Administration, College diploma in accounting o

• Between 1 to 3 years experience in a similar role

• The ability to analyze and interpret financial statements is considered an asset

• Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues

• Strong organizational skills and ability to prioritize and deal with various situations at all times

• Ability to work independently and meet tight deadlines

• Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team

• Working knowledge of MS Office (Word, Excel, Outlook )

• Excellent writing and speaking skills in French and English is an asset.

We are looking for a highly organized and proactive Administrative Assistant to support our Chief Economist and the Vice-President of External Communications. This role requires a rigorous person with excellent coordination skills, including complex travel planning, and the ability to provide day-to-day administrative support in a bilingual and dynamic environment.

CHALLENGES TO BE MET

• Coordinate travel logistics (domestic and international): flights, accommodations, itineraries, expense reports.

• Manage calendars, organize meetings in different time zones, and prepare briefing documents.

• Support the preparation of presentations, reports and communications for internal and external audiences.

• Liaise with internal teams and external stakeholders to ensure smooth coordination.

• Process invoices, purchase orders and expense reports in accordance with internal policies.

• Provide ad hoc support to the Executive Assistant as required.

WHAT WE ARE LOOKING FOR

• Diploma of Collegial Studies (DEP or DEC) in office automation technology or related field.

• Minimum of 3 years of relevant experience in administrative support, ideally in a corporate or public affairs context.

• Demonstrated experience in managing complex travel and executive agendas.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Excellent organizational, time management and prioritization skills.

• Excellent oral and written communication skills in French and English.

• Discretion, diplomacy and professionalism.

• Ability to work independently and adapt to changing priorities.

#INDHP

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

#LBDP

#LI-Hybrid

Molson Coors Beverage Company is currently recruiting for the position of Temporary Warehouse Operator (Afternoon Shift) for our Moncton brewery. The ideal candidate will be comfortable in a fast paced, multi-tasked, consumer packaged goods environment. This candidate will aid in the optimization of all distribution functions and provide relief support for absences related to vacation, training, sickness and other competing priorities.

What You'll Be Brewing:

• Work with a safety mindset and ensure compliance with all relevant EH&S legislation and regulations

• Ability to work in a team environment
• Be self-motivated, hard-working and energetic
• Always operate in alignment with Our Purpose, Ambition and Values
• Maintain and ensure the facility is clean, safe, and functional
• Manage order picking and all SAP appropriate transactions, such as receiving, processing, and assigning picking orders
• Managing product inventory via FIFO and cycle count
• Lead the warehouse afternoon team to achieve common goals (order picking, dump beer, organization, forklift use)
• Participate in problem-solving and clean-up activities
• Communicate and maintain documentation with team members, other departments, and key stakeholders.
• Ability to work with a sense of urgency and make quick decisions in response to any equipment downtime issues, specific to facilities and/or utilities.

Key Ingredients:

• You have a High School Diploma or equivalent
• You have 1-2 years experience in high-speed packaging and/or manufacturing; forklift experience is an asset
• You have experience in sanitation and with related cleaning tools
• Must be able to work rotating shifts
• You are comfortable working in cold and warm environments
• You have a continuous improvement mindset

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

As an Administrative Support Assistant, your role is to provide administrative support to one or more Advisors and their teams.  

IS THIS ROLE RIGHT FOR YOU

In the role you will:

1. Ensure a high level of non-trade client service by:

• Acting as receptionist by answering phones and greeting clients
• Arranging client meetings including venues, preparing printed materials and handling schedule changes
• Assisting with Advisor seminars by booking venues, scheduling guests, greeting clients, arranging for refreshments etc.
• Following up on client meetings and entering notes in contact management system
• Processing client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Responding to client inquiries and issues in a timely, responsive manner and escalating to Advisor when appropriate

2. Provide administrative support by:

• Processing client account documentation
• Assisting in writing and processing clients’/prospects letters and proposals
• Ordering marketing materials
• Maintaining client files and information on the appropriate systems
• Opening new accounts and processing new account documentation
• Processing account transfer documentation and follow up to ensure receipt
• Following up on outstanding documentation for restricted accounts
• Ensuring all client interaction is accurately documented
• Gathering deferred sales charge (DSC) information
• Ensuring adherence of all regulatory rules as it relates to client accounts and related documentation
• Following up with clients on missing documentation required as per the industry regulatory requirements

3. Contribute to the effective functioning of the branch team by:

• Building effective working relationships across the team and with various business line and corporate function contacts
• Maintaining a high level of customer service
• Facilitating a culture of open and honest communication
• Actively participating and contributing to touch bases and team meetings
• Encouraging the generation of new ideas and approaches
• Actively sharing knowledge and experience to enhance the development of all team members
• Developing and executing a meaningful employee development plan

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to take initiative and work independently
• Ability to meet deadlines
• Knowledge of Microsoft systems: Word, Excel and PowerPoint
• Secondary education

Working Conditions  

The role operates within a standard office environment.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French as they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.

#SWM

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

#LBEP
#LI-Hybrid

We are looking for a motivated Delivery Assistant/Warehouse Attendant to join our distribution team in Quebec City. In this role, you will work closely with a delivery driver to ensure the delivery of our products (beer and other beverages) to our commercial customers. You will be a key member of our team, contributing to delivery management, warehousing, and order preparation. 

Responsibilities : 

• Ensure the delivery of beer and beverages to merchants using specialized equipment, including a moffet. 

• Work with a delivery person to make deliveries. 

• Unload crates and barrels of beer and beverages from the truck and place them according to established standards. 

• Rotate products to maintain freshness and ensure delivery compliance. 

• Use computer tools to invoice orders to customers. 

• Assist with warehouse order preparation as needed. 

• Operate a forklift or electric pallet jack to move and retrieve pallets of beer and beverages as part of order preparation. 

• Complete the loading of trucks intended for deliveries and unload empty crates on return. 

Other qualifications : 

• You are of legal drinking age in Quebec (18 years and older). 

• You are in good physical condition and able to work standing up for the duration of your shift.  

• You are able to carry loads of up to 150 lbs repeatedly.  

• You are available to work 1 to 2 days per week, on call, depending on the needs of the company (daytime hours, Monday to Friday). 

• You value teamwork. 

• You take responsibility for results by acting with integrity and honoring your commitments. 

• You have excellent priority management skills and rigorously apply workplace safety guidelines. 

• You take responsibility for results – act with integrity and respect for commitments. 

• You have a thirst for learning – you are always looking for ways to learn and help each other grow. 

• You display our core values. 

Job Perks You Should Know : 
 

• Interesting benefit: If you wish, you will have the opportunity to join our beer program, with free beers and drinks.  

• Commitment to our people and the planet: At Molson Coors, we are committed to meeting ambitious goals and having a positive impact on our environmental and social priorities. 

• Community Engagement: We care about our communities and do our part to make meaningful contributions – from charitable donations to taking to the streets together to build parks, giving back is part of our culture and who we are.   

• Enriching experience: Join a dynamic and innovative company, where you can meet passionate colleagues and partners from varied backgrounds. 

• Facility and Work Location- L'Assomption,  
• Employee Type -  Regular Employee FT  Salaried

The Solutions Lead, Procurement to Pay will be responsible for working with the accounts payable and finance leaders to develop a business process automation and supporting IT solutions roadmap. They will also support the business to develop maintain standard company-wide processes in Accounts Payable and Procurement. It is critical that the incumbent have an understanding of best practices in the assigned business areas. The incumbent must have a bias towards continuous improvement, an ability to understand process, as well as possess strong leadership and influencing skills. Most critical is the ability to develop a clear and communicable vision of how this critical area should operate in a new more effective and efficient world.

How You'll Help:

• Ability to identify and articulate the level of business transformation and value captured as a result of process improvements to bring industry best practices to Day & Ross
• Understand the business strategy and direction in order to develop solutions to support their objectives
• Contribute to our Continuous Improvement culture by fostering relationships with key business stakeholders to implement recommended solutions
• Manage a governed list of priorities through concept to execution.
• Lead discovery exercises to solution operational problem statements for system/processes within the AP and Procurement area
• Collate business requirements to identify and document requirements for priorities.
• Create process flow diagrams for processes in the assigned business area.
• Review and test configured system solution for assigned business area.
• Contribute to the content of training materials.
• Ability to deliver train-the-trainer courses.
• Participate in change impact assessment.
• Contribute to Go Live cut over planning and execution for changes.
• Facilitate platform upgrade activities with stakeholder audiences

Your Skills & Experience:

• Minimum of post-secondary education in Finance, Business (general stream), or a combination of education and experience.
• Minimum of 3-5 years of experience in Accounts Payable and Procurement is required, various roles within Finance would be beneficial.
• Previous experience with Continuous Improvement initiatives or projects will be considered an asset
• Understand and articulate the company's, Accounts Payable & Procurement strategy.
•  Understanding / experience with Coupa Procurement and Oracle Finance Cloud
• Ability to develop, communicate and support a vision that is clear and inspiring.
• Aptitude towards translating visions and strategy into actionable short, medium and long term plans.
• Drives change as the key to the success of the company’s future and growth and understands how to engage the organization to ensure commitment to change.
• Has a bias towards openness and transparency of information. Effectively shares ideas, opinions and thoughts and most importantly solicits and builds on the ideas of others.
• Utilizes influencing skills to build internal and external relationships.
• A proven ability to use rational thinking and sound judgment to analyze and resolve issues.

414 – 422 York St, Fredericton, NB, E3B 3P7, CA