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Job Summary

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Essential Functions

Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone

Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination

Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues

Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:

Additional Quality Assurance/Loss Prevention essential functions:

Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer

Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy.

Ensures all loose product is accounted for as per company policy Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review

Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

Additional Linehaul essential functions: Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.

Enters settlement adjustments as directed by manager Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.

Verifies timely log entry into system Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues

Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review

Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

Minimum Education

High School Diploma or GED required

Minimum Experience

Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Required Skills, Abilities and / or Licensure

General business skills such as typing; data entry and review; and use of phone, copier, and fax Software skills, including use of Microsoft Office software and web-based applications Customer service skills necessary to effectively and professionally respond to requests Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Address: 661-9th Street NorthBuilding 3, Unit 2
City: Kenora
State: Ontario
Zip Code: P9N 2S9
Domicile Location: FXG-CAN/CAN/Q6169/Kenora
Auto req ID: 414421BR
Position Type: Part time
Employee Type: Non-Exempt

Other Job Description Information

Shift Schedule: Mon-Fri 7:30 am to 11:30 am

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates should possess a High School diploma or GED
Experience: Candidates should have a safety-oriented work ethic supported by experience within the labor industry
ADDITIONAL INFORMATION: This is a Safety Sensitive position, which will require pre-employment checks that can take multiple weeks to complete once successfully selected. For transparency in the recruitment process (9-12 weeks), we: Collect and gather applicants (2-3 weeks), Screen and interview candidates (2-3 weeks), Criminal, Drug and Medical Clearances (3-4 weeks), Notice period for new hires to current employers (2-3 weeks)
Medical Requirements: CPKC prioritizes safety as a core value, safeguarding its people, communities, environment, and assets through a robust Alcohol and Drug Policy. Mandatory pre-employment medical evaluations and drug tests, including for Trainee Program candidates, underscore this commitment
Background Investigation: The successful candidate will need to successfully complete the following clearances: Criminal history check, Reference check, and Education verification,

Physical Requirements:

• The candidates should be at least 18 years of age

Other Requirements:

• • The candidates should have a valid driver’s license
  • The candidates should have the ability to follow instructions and rules and regulations

• The candidates should have the ability to work as a valuable member of a team
• The candidates should have good written and verbal communication/comprehension skills

Responsibilities:

• The candidates should be able to perform moderate to heavy physical labor on an assigned area of track. This work involves tasks such as pulling track spikes, applying rail anchors, shoveling crushed rock, bending, and lifting up to 50 lbs on a regular basis, and performing repetitive tasks
• The candidates should be able to prioritize an emphasis on safety, as it is critical for all employees working in this environment around heavy moving equipment
• The candidates should be able to maintain focus at all times and demonstrate a willingness to work effectively in a team environment
• The candidates should be able to work outdoors in all weather conditions, including rain, direct sunlight, and snow, as the work location is outdoors
• The candidates should be able to be prepared for potential travel as part of the job. During travel, they will receive mileage reimbursement, hotel accommodations, meal expenses, and more
• The candidates should be able to adapt to being away from home, as accommodations and meal allowances will be provided
• The candidates should be able to understand that the work can be seasonal, and employees may experience lay-offs at the end of the work season. Re-employment will occur as needed, based on seniority order, for the next work season

Benefits:

• The candidates will get 2 weeks paid training to set you up for success as a Railroader, flexible and competitive benefits package starting from day 1, comprehensive company matched pension retirement plan, employee stock purchase plan, tuition reimbursement program, and annual fitness subsidy

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Requirements:

Languages

English

Education

• No degree, certificate or diploma

Experience

Experience an asset

Overview

Overview

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset
Automated systems experience: Milking system (automated)

Physical Requirements:

• The candidates should be able to work in wet/damp and cold/refrigerated
• The candidates should be physically demanding

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to milk cows

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

REPORTING TO: Maintenance Supervisor/General Services Supervisor

SUMMARY OF DUTIES:
Under the director of the Maintenance Supervisor, or designate, the Maintenance person performs
preventive maintenance tasks, including preventive maintenance checks, building inspections and minor
on demand repairs, but not limited to heavy duty cleaning and grounds maintenance/work.

QUALIFICATIONS:
1. Minimum 2 years building maintenance experience, preferably in an institutional setting.
2. Possess technical competencies related to electrical, plumbing, carpentry, HVAC.
3. Class 5 Power Engineer Certificate would be an asset.
4. Ability to read and write English as well as to understand verbal and written instructions in English.
5. Mentally and physically able to perform duties as outlined which includes ability to maintain regular
attendance in addition to work in a very dynamic environment.
6. Valid drivers license required and ability to be on-call after hours.
7. Demonstrates concern and interest in providing quality care to residents.
8. Ability to work independently with minimal supervision and complete assignments in a timely manner.

DUTIES AND RESPONSIBILITIES:
1. To complete the Extendicare preventative maintenance program and to follow the program,
document and adjust the program to include any equipment that is not covered and needs to be
documented for Accreditation purposes
2. Carries out repairs to malfunctioning equipment as directed.
3. Checks regularly the operation of all mechanical equipment as directed.
4. Assists in the maintenance of adequate inventory of maintenance supplies, tools and spare parts.
5. Carries out necessary grounds work such as lawn mowing and watering, and snow removal as
scheduled, keeping exits and walkways clear at all times.
6. Performs janitorial responsibilities as scheduled or required including garbage removal.
7. Makes general building repairs such as: touch up plastering, painting, and other similar work.
8. Assists other departments in moving furniture, equipment and supplies, as requested.
9. Performs all duties in accordance with the written policies and procedures of Extendicare, the facility,
trade/CSA legislation and the Maintenance Department
10. Participates in evaluating care and\or services provided by the Maintenance Department to residents
under the facility Quality Assurance/Improvement Program.
11. Performs all duties in a safe and efficient manner and maintains work area in a clean, orderly, and
safe condition.
12. Follows manufacturer’s instructions in the operation and use of all equipment and chemicals.
13. Reports unsafe and hazardous working conditions and any equipment malfunctions to the
supervisor.
14. Knowledgeable of facility procedures for fire and environmental safety.
15. Performs duties in accordance with prescribed sanitation and infection control procedures.
16. Respects residents’ rights to dignity and privacy and performs duties in a courteous and respectful
manner.
17. Adheres to “Standards of Employee Conduct,” “Commitment to Residents”, “Bill of Rights”, and
“Extendicare Quality Care Standards” Manitoba Health Standards and Mission, Vision and Values.
18. Works closely and cooperates with other staff and residents. Maintains good working relationships
with other departments.
19. Participates on committees, meetings as required.
20. Responsible for the development and upgrading of his\her knowledge and skills. Attends in-service
sessions and conferences as required.
21. Performs other duties as assigned.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 1 to less than 7 months
Security and safety: Criminal record check

Physical Requirements:

• The candidates should be capable of working in a fast-paced environment
• The candidates should be able to stand for extended periods

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to prepare and cook complete meals or individual dishes and foods
• The candidates should be able to plan menus, determine the size of food portions, estimate food requirements and costs, and monitor and order supplies
• The candidates should be able to clean the kitchen and work areas
• The candidates should be able to manage kitchen operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details

By email
[email protected]

Bilingual Customer Care Representative
Full-time, 90% remote.
Monday to Friday / 6:00 a.m. - 7:30 p.m. (Alternating shifts). 
Winnipeg, MB.

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help

• Respond to customer inquiries, issues, and concerns with professionalism and empathy.
• Deliver exceptional service in every interaction, ensuring a positive experience.
• Leverage our tools and systems to support efficient and effective service.
• Communicate clearly and confidently about our services, processes, and policies.
• Resolve issues promptly and ensure customer satisfaction.
• Escalate complex or unresolved concerns to the appropriate team or leader as needed.

Your Skills & Experience:

• Bilingual in English and French (written and verbal).
• High school diploma required; post-secondary education in business or a related field is an asset.
• At least 1 year of experience in a customer service or call center role.
• Familiarity with Salesforce or other customer relationship management (CRM) systems — an asset.
• Experience using TruckMate systems is an asset.
• A background in transportation or logistics is a strong advantage.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Proven ability to work independently, stay organized, and manage time effectively.
• Strong attention to detail with excellent communication and interpersonal skills.
• Must reside in Manitoba and have reliable access to high-speed internet.

Schedule: 8am – 5pm

This role will require up to 50% travel. 

As a Transborder Coordinator your responsibility will be to provide service to our business through following our established Transborder policies, procedures, programs and best practices.  A motivated, Administrative professional with an emphasis on being customer, solution and process improvement focused. This role is accountable for the Transborder administration work within the gateway terminal.

Your successful administration will produce the efficient and timely processing of shipments for border crossing to the USA, and prompt and proper handling of northbound trailers and paperwork from the USA, as well as all bond shipments and for developing and distributing operational reports to be used for analyzing operational improvements and error resolution.  The processing will happen within the corporate goals of safety, service and cost control. 

How You’ll Help: 

• Assist terminals in their day to day Transborder operations in matters that require higher levels of Transborder knowledge and expertise.
• Develop and distribute Transborder reports, as directed, in an efficient and timely manner
• Act as a key resource in the development and implementation of Transborder processes both nationally and at the terminal level
• Act as a key resource for other departments in Day & Ross in matters relating to Transborder operations
• Daily interactions with partner R & L
• Assist the National Transborder Manager with the "behind the scenes" investigation of problem shipments and/or sets up special handling requirements for unusual shipments
• Act as the "go to" person for general inquiries on Customs issues or R&L processes as they relate to Transborder
• May perform other duties and/or responsibilities as required related to the Administration team
• Other related duties as may be required.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
  • Experience and knowledge of transborder processes and regulatory affairs
  • Experience in transportation and trucking industry 
  • Experience in dealing with Canada and US customs
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • Working computer literacy in MS Office, ERP, AS400 and Customs systems
  • Experience in customs broker industry would be considered an asset
  • Strong customer focus
  • Communication skills – advanced, both written and spoken
  • Time management skills
  • Team player focused
  • Results focused
  • Ability to work autonomously and with self-direction
  • Strong sense of urgency and ownership of deliverables
  • Bilingual an asset 

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.