Bilingual Customer Care Representative Full-time Job

Bilingual Customer Care Representative
Full-time, 90% remote.
Monday to Friday / 6:00 a.m. - 7:30 p.m. (Alternating shifts). 
Winnipeg, MB.

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help

• Respond to customer inquiries, issues, and concerns with professionalism and empathy.
• Deliver exceptional service in every interaction, ensuring a positive experience.
• Leverage our tools and systems to support efficient and effective service.
• Communicate clearly and confidently about our services, processes, and policies.
• Resolve issues promptly and ensure customer satisfaction.
• Escalate complex or unresolved concerns to the appropriate team or leader as needed.

Your Skills & Experience:

• Bilingual in English and French (written and verbal).
• High school diploma required; post-secondary education in business or a related field is an asset.
• At least 1 year of experience in a customer service or call center role.
• Familiarity with Salesforce or other customer relationship management (CRM) systems — an asset.
• Experience using TruckMate systems is an asset.
• A background in transportation or logistics is a strong advantage.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Proven ability to work independently, stay organized, and manage time effectively.
• Strong attention to detail with excellent communication and interpersonal skills.
• Must reside in Manitoba and have reliable access to high-speed internet.

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, weve been recognized as one of Canadas Best Managed Companies. Weve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.