All jobs within 200 km around Brockville

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

JOB SUMMARY

The Transit Facilities Maintenance Unit is responsible for the property management functions associated with the maintenance, operation and repair of all transit facilities.

Reporting to a Plant Supervisor, you are responsible for a full range of installation, testing, trouble-shooting, maintenance and preventive maintenance duties, and for repairing a wide variety of electrical and/or mechanical equipment and installations.  These include, but are not limited to HVAC, hydraulic/pneumatic systems, distribution and switching systems, motors, power storage and conditioning systems, fire, lighting, control and building management systems, and low-pressure boilers/general gas fittings used and/or installed in the garage properties and transitway stations.

EDUCATION AND EXPERIENCE

Journeyman’s certificate as a Refrigeration and Air Conditioning Mechanic 313A and completion of Gas Technician G1 Certification. 

Minimum of 5 years of experience as a Journeyman related to installing, trouble shooting, maintenance and repair of all types of building energy systems, mechanical, Gas and electrical operating equipment, and bus servicing equipment.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the standard methods, tools, equipment, and materials used in the servicing, maintenance and operations of building mechanical systems
• Relevant guidelines, policies, codes, regulations
• Building energy systems, mechanical and electrical operating equipment and bus servicing equipment
• Safe handling of chemicals, lubricants and other service related materials
• Computer controlled energy systems
• Building control systems operation and programming
• Working knowledge of plumbing, HVAC systems, electronic and pneumatic controls
• Personal computers, with ability to use corporate office software and the Maintenance Management System
• Safe work practices of the trade
• Knowledge and awareness of safety issues in the workplace, where there are always members of the public close by when work is being undertaken

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently, with minimum direction, and collaboratively with peers and managers as part of a team  
• Read/interpret blueprints, drawings and sketches to determine specifications and calculate requirements
• Interpret HVAC control schematics and wiring diagrams
• Read, understand and execute oral and written instructions and interpret or prepare work orders 
• Plan work and make estimates of materials and time required to perform the work
• Communicate effectively, both orally and in writing
• Possess sound interpersonal skills and ability to relate to the general public and coworkers
• Possess effective interpersonal and communication skills
• Must be able to organize, clean and maintain a safe work area within a public environment
• Must be capable of relating to transit customers, while working in a public environment, and accepting that information requests, complaints, or incidents of confrontational behavior may occur  
• Possess skill in using trade hand and power tools and equipment with precision
• Able to operate repair vehicles, scissor lift, forklift, mobile personal lifting devices, and to use ladders. Able to operate emergency generators and welding equipment
• Able to perform electrical, plumbing, welding operations relating to the trade 
• Possess analytical skills and be detail oriented
• Possess solid computer skills and the ability to operate within a computerized maintenance management System
• Must be able to organize, clean and maintain a safe work area within a public environment
• Demonstrate a positive attitude, flexibility and adaptability
• Able to relate to Transit customers, co-workers and the general public and to work in a non-confrontational manner
• Possess a work record of good attendance and job performance 
• Able to follow all safety rules and regulations
• Possess excellent hand/eye coordination, and manual dexterity to perform precise and detailed work 
• Physically fit, with stamina to perform the job duties (which may include working in a standing position for long time periods, carrying materials, working in cramped areas or at considerable heights and working outdoors year round)
• Provide own hand tools relating to the trade according to provisions of the Collective Agreement
• Able to work overtime, be available for scheduled overtime, work a variety of scheduled shifts including split shifts, weekends and evenings, as per the Collective Agreement and/or as required

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area.

You are responsible for: providing information, reference and readers advisory services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; providing circulation and page services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; performing routine collection maintenance duties; and promoting Library services.

You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2-year college diploma in Library and Information Technician Program, or related field 

Minimum of 1 year of related experience.

KNOWLEDGE

• Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy, ESL collections and library programming.
• Reference resources in print, microform and electronic formats and of current developments in reference services.
• Electronic database and other bibliographic searching techniques.
• Principles of collection development and maintenance.
• Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
• Library circulation procedures and practices.
• Knowledge of multiple technology platforms (e.g. tablets, phones, e-readers, Android, Apple, Blackberry) as it relates to library offerings
• Methods and techniques of responding to inquiries and resolving patron complaints.
• Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
• General knowledge of library policies and procedures.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Use tact, discretion and confidentiality.
• Excellent verbal communication skills.
• Exercise effective judgement and independent decision-making capabilities.
• To carry out a range of circulation/page activities, including registration, collecting fees, and to respond effectively to a range of library service inquiries and resolve complaints.
• To perform routine clerical tasks.
• Minimum keyboard skills of 25 wpm.
• Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft windows.
• Ability to think quickly.
• Ability to learn on the job and apply learning to new technologies as required.
• Ability to create and design thematic displays.
• Ability to handle and account for cash and to prepare bank deposits.
• Perform multiple tasks concurrently.
• Customer service orientation, including the use of tact, discretion and confidentiality
• Ease of comfort with technology.
• Attention to detail.
• Strong interpersonal skills, ability to deal with the public and handle problems as they arise.
• Flexibility, ability to adjust priorities.
• Ability to work effectively as a team member.
• Strongly committed to quality customer service.
• To perform routine manual tasks and maneuver book carts and lift boxes up to 40 pounds.

JOB SUMMARY

ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. 

In this key client facing and customer service role, you are responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms (primarily by phone and including electronic/web, email and in-person) in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested.  Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards. 

EDUCATION AND EXPERIENCE

Completion of Grade 12 
Post-secondary education and/or training related to Customer Services is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
• Customer Service practices and strategies to resolving customer related complaints
• Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
• General office equipment
• Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills
• Work a variety of shifts covering a 24-hour/7-days/week/365-days/year service period

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
• Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
• Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills

JOB SUMMARY

The Communications Branch of the Paramedic Service is responsible for optimization of CACC services, paramedic system improvements and associated quality improvement programs, effective and efficient paramedic deployment, and public reporting.

You are responsible for providing optimum emergency medical call taking and dispatching services for the Eastern Ontario Catchment Area in accordance with Provincial legislation and City of Ottawa policies. You provide quality and accessible dispatching services in response to the needs of the client/patient.  Service is provided in the most efficient and effective manner possible.

Under direct supervision, you receive and assess calls for medical assistance, provide medical pre-arrival instructions to callers, and deploy emergency vehicles and paramedics to obtain maximum coverage and efficiency. Calls received include, but are not limited to: emergency/distress calls, request for medical service, general information, general inquiry and complaint calls.  Dispatch duties include assigning the most appropriate ambulance/resource (i.e. air ambulance, bike team, marine and tactical teams) to respond to the location of the emergency and providing the ambulance crews with all pertinent information.

EDUCATION AND EXPERIENCE

One year of post-secondary education in Emergency Communications, Public Safety or Health Care.

Minimum of 4 years of experience in a customer service field (face-to-face or telephone).
 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Superior understanding of the concepts and procedures of medical oriented dispatch and pre-arrival instruction to callers in emergency situations.  
• Working knowledge of aircraft operations (e.g. safety aspects to provide pre-arrival instructions to callers, of response time to effectively schedule ambulance rendezvous, of specialized equipment such as incubators).
• Thorough knowledge of medical and technical terminology and all aspects of ambulance operations.
• Working knowledge of appropriate sections of the Ambulance Act, Mental Health Act, Coroners Act, C.A.C.C. Manual of Practice, Dispatch Priority Card Index, and A.S.5-D Manual.
• Superior knowledge of streets, roadways, communities and transportation systems.
• Ability to interpret various plans and maps.
• Working knowledge in policies and procedures of Emergency Medical Services
• Working knowledge of current methods, techniques, and theories used in pre-hospital care at the Basic and Advanced Life Support levels and ability to apply them competently.
• Working knowledge of the operation and maintenance requirements of the various types of equipment and vehicles used by Ottawa Paramedic Service.
• Working knowledge in utilizing corporate software used in the Ottawa Paramedic Service Communications, including but not limited to radio, telephone and computer systems i.e. CAD, Outlook, Word, Internet and any technological upgrades.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Deal with constant emergency, high stress situations over the telephone;
• Communicate effectively and tactfully both orally and in writing; 
• Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and, be accountable for such decisions;
• Perform multi-tasks;
• Read, interpret, understand and explain policies and procedures including Ottawa Paramedic Service protocols;
• Superior data entry, typing and keyboard skills;
• Strong memory recall;
• Effective organization skills;
• Ability to use and operate basic office and telecommunications equipment including fax machines photocopiers, computer, printer and email;
• Establish and maintain effective working relationships with Ottawa Paramedic Service staff and members of allied emergency services
• Strong interpersonal and communication skills combined with excellent customer service skills
• Professional, polite and patient telephone and radio demeanor
• Must be able to meet deadlines
• Flexibility and adaptability
• Strong service attitude
• Ability to work effectively in a team environment
• Good attendance record
• Punctual, reliable and dependable
• Ability to work effectively within a 24/7 shift operation.

JOB SUMMARY

Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility. 

In collaboration with the multi-disciplinary team, you provide nursing and personal care to residents, with an emphasis on resident safety and engagement. 

EDUCATION AND EXPERIENCE

Completion of 2 year community college Registered Practical Nurse diploma

Minimum of 6 months of related experience, preferably in a geriatric-gerontology or long-term care setting

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Basic knowledge of applicable legislation and regulations such as:  Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, professional standards, Code of Ethics, practice expectations 
• Infection control guidelines 
• Medication administration standards 
• Nursing documentation standards 
• Principles of verbal and non-verbal communication 
• Transfer and positioning techniques for persons requiring long term care
• General knowledge of computer software applications including word processing and mail applications (e.g.: Word, Outlook)
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Function as an effective team member
• Provide quality care using the knowledge, skills, judgement and attitudes needed to practice safely 
• Administer medications and perform nursing care procedures safely 
• Identify and report changes in resident condition or needs through observation of physical and mental condition/behaviour 
• Coordinate care activities of Unregulated Health Care Providers (Health Care Aides) in an effective manner that promotes quality resident care 
• Organize and prioritize workload 
• Maintain confidentiality and its application to resident records 
• Manage time effectively
• Strong organization skills
• Excellent interpersonal & communication skills
• Tact, initiative, good judgement
• Reliable, adaptable, patient, discrete, flexible
• Competence in medication administration
• Demonstrates respect for resident choice, privacy and confidentiality
• Adaptable to change
• Meets the physical demands of the job

JOB SUMMARY

The mandate of the Health Promotion Service area is to advocate for safe, supportive, healthy community environments through the development of healthy public policy and the delivery of programs associated with Healthy Growth and Development, Chronic Disease Prevention, School Health, Immunization, Dental Health, and for advancing the development of healthy public policy to effect system-wide change that improves the population’s health while addressing inequities in the health of subpopulations in Ottawa.

You provide dental public health services as mandated under the Health Protection and Promotion Act and its regulations. You also perform clinical dental hygiene duties for patients at City of Ottawa dental clinics.

EDUCATION AND EXPERIENCE

Completion of 2 year diploma program in Dental Hygiene.

Less than 1 year of experience required, preferably working in a private dental practice or public health environment.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• The theory and practice of dental hygiene
• Principles of prevention of dental diseases
• Sterilization techniques
• Determinants of Health
• Teaching and motivational techniques
• Socially funded Dental Programs (Ontario Works, CINOT, Children’s Aid Society, Ontario Disability Support Program, Low Income Dental Plan etc.)

COMPETENCIES, SKILLS AND ABILITIES

• Perform the legislated duties of a dental hygienist with an acceptable degree of quantity and quality in a safe and effective manner.
• Maintains records in accordance with policy and procedures.
• Responds to and refers enquiries appropriately.
• Deals effectively with various school and community based staff, children and their parents/guardians and dental professionals.
• Ability to plan yearly screenings and organize schedule.
• Deals effectively with multicultural groups and individuals
• Effective interpersonal relationships with public and coworkers
• Adaptability and flexibility
• Punctuality and reliability
• Maturity and good judgement
• Self motivated and shows initiative
• Ability to communicate with a multicultural client group
• Tact discretion, professionalism and enthusiasm