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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years

Physical Requirements:

• The candidates should have the ability to work independently and be attentive to detail
• The candidates should be able to meet tight deadlines while maintaining accuracy in their work

Other Requirements:

• The candidates should be organized in their approach to work and have effective time management skills
• The candidates should be reliable in performing their duties and be a team player

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to greet people and direct them to contacts or service areas, provide basic information to clients and the public, and obtain and process information required to provide customer service
• The candidates should be able to schedule and confirm appointments, receive and issue payments, and perform clerical duties, such as filing, sorting, and distributing mail
• The candidates should be able to answer telephone and relay telephone calls and messages, and provide customer service

Benefits:

• The candidates will get dental plan, health care plan, and bonus

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter) through the below-mentioned details

By email
[email protected]

By mail
1643 SASKATCHEWAN AVE W suite B
PORTAGE LA PRAIRIE, MB
R1N 0R4

In person
1643 SASKATCHEWAN AVE W suite B
PORTAGE LA PRAIRIE, MB
R1N 0R4
Between 09:30 a.m. and 07:30 p.m

By phone
204-692-2222 Between 09:30 a.m. and 07:30 p.m

The successful candidates should be interested in working within a production or cold storage warehouse environment, be a minimum of 18 years of age and graduated highschool or equivalent. Work schedules consist of 12 hours of work per shift and rotate between day and night shifts.

Requirements:                 

• • • • Forklift Certificate and demonstrated safe proficiency working with all forklift attachments.
      • Ability to work on a rotating shift basis.
      • Physically capable of performing all required duties:
  • Lifting, pulling, pushing, shoveling, climbing and piling of all types of materials as required.
    • • • Work in extreme temperatures, high humidity and dusty conditions.
        • Function in a noisy environment and wear hearing protection.
        • Work with all required safety equipment.
• Ability to read small print under normal freezer lighting conditions.
• Demonstrated mathematical ability through the successful completion of a written test.
• Demonstrated proficiency working with WMS.
  • • • Satisfactory employment record.

Duties:                                 

• Working under the direction of and reporting to the Shift Supervisor and/or Lead Hand.
• Safely and proficiently operate propane/electric forklifts, pallet jack and skid steer loader.
• Properly place/withdraw product in freezer following procedures to maximize space and follow stock rotation.
• Properly expedite orders.
• Provide help to other areas of distribution as required.
• Accurately relate/maintain all required documentation.
• Perform all duties in a safe, accurate and efficient manner.
• Perform housekeeping in work area to established standards.
• All other duties as assigned.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years

Location: Portage la Prairie, MB
Shifts: Day, Evening, Night, Weekend, Shift, Overtime, Morning
Work setting: Food service establishment
Supervision: Staff in various areas of responsibility

Physical Requirements:

• The candidates should be capable of working in hot conditions
• The candidates should be comfortable working in a fast-paced environment, managing tasks efficiently under pressure, and be able to handle a combination of sitting, standing, and walking throughout the workday
• The candidates should be capable of standing for extended periods as required by the job demands

Other Requirements:

• The candidates should prioritize client focus, ensuring client needs are met effectively, and possess efficient interpersonal skills to foster positive relationships with clients and colleagues
• The candidates should demonstrate flexibility in adapting to varying client demands and changing work environments, and be team players, collaborating effectively with colleagues to achieve common goals and objectives

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to establish methods to meet work schedules and supervise and coordinate activities of staff who prepare and portion food
• The candidates should be able to train staff in job duties, sanitation, and safety procedures, estimate and order ingredients and supplies, and ensure food service and quality control
• The candidates should be able to address customers’ complaints or concerns, maintain records of stock, repairs, sales, and wastage, and prepare and submit reports
• The candidates should be able to establish work schedules

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

By mail
1810 Saskatchewan Ave W
Portage La Prairie, MB
R1N 3G3

Bilingual Customer Care Representative
Full-time, 90% remote.
Monday to Friday / 6:00 a.m. - 7:30 p.m. (Alternating shifts). 
Winnipeg, MB.

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help

• Respond to customer inquiries, issues, and concerns with professionalism and empathy.
• Deliver exceptional service in every interaction, ensuring a positive experience.
• Leverage our tools and systems to support efficient and effective service.
• Communicate clearly and confidently about our services, processes, and policies.
• Resolve issues promptly and ensure customer satisfaction.
• Escalate complex or unresolved concerns to the appropriate team or leader as needed.

Your Skills & Experience:

• Bilingual in English and French (written and verbal).
• High school diploma required; post-secondary education in business or a related field is an asset.
• At least 1 year of experience in a customer service or call center role.
• Familiarity with Salesforce or other customer relationship management (CRM) systems — an asset.
• Experience using TruckMate systems is an asset.
• A background in transportation or logistics is a strong advantage.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Proven ability to work independently, stay organized, and manage time effectively.
• Strong attention to detail with excellent communication and interpersonal skills.
• Must reside in Manitoba and have reliable access to high-speed internet.

Schedule: 8am – 5pm

This role will require up to 50% travel. 

As a Transborder Coordinator your responsibility will be to provide service to our business through following our established Transborder policies, procedures, programs and best practices.  A motivated, Administrative professional with an emphasis on being customer, solution and process improvement focused. This role is accountable for the Transborder administration work within the gateway terminal.

Your successful administration will produce the efficient and timely processing of shipments for border crossing to the USA, and prompt and proper handling of northbound trailers and paperwork from the USA, as well as all bond shipments and for developing and distributing operational reports to be used for analyzing operational improvements and error resolution.  The processing will happen within the corporate goals of safety, service and cost control. 

How You’ll Help: 

• Assist terminals in their day to day Transborder operations in matters that require higher levels of Transborder knowledge and expertise.
• Develop and distribute Transborder reports, as directed, in an efficient and timely manner
• Act as a key resource in the development and implementation of Transborder processes both nationally and at the terminal level
• Act as a key resource for other departments in Day & Ross in matters relating to Transborder operations
• Daily interactions with partner R & L
• Assist the National Transborder Manager with the "behind the scenes" investigation of problem shipments and/or sets up special handling requirements for unusual shipments
• Act as the "go to" person for general inquiries on Customs issues or R&L processes as they relate to Transborder
• May perform other duties and/or responsibilities as required related to the Administration team
• Other related duties as may be required.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
  • Experience and knowledge of transborder processes and regulatory affairs
  • Experience in transportation and trucking industry 
  • Experience in dealing with Canada and US customs
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • Working computer literacy in MS Office, ERP, AS400 and Customs systems
  • Experience in customs broker industry would be considered an asset
  • Strong customer focus
  • Communication skills – advanced, both written and spoken
  • Time management skills
  • Team player focused
  • Results focused
  • Ability to work autonomously and with self-direction
  • Strong sense of urgency and ownership of deliverables
  • Bilingual an asset 

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

• Facility Location- Winnipeg, 
• Employee Type -  Regular Employee FT  Hourly 
• Shift/Hours –  4x10 Monday to Saturday; could be overnight, evening or day shift
• Hourly Rate - $29.38/hour

• Facility and Work Location- Winnipeg, 
• Employee Type -  Regular Employee FT  Hourly 
• Shift/Hours –  4x10 Monday to Saturday; could be overnight, evening or day shift
• >>Hourly Rate - $29.38/hour

Overview

Overview