All jobs within 400 km around Montmagny

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

What We Are Looking For:

Join our team of enthusiastic and positive individuals as a Customer Service Specialist at Rogers. We are looking for someone who has a genuine passion for listening and enjoys helping people. In this dynamic role, you will ask the right questions, find solutions, and recommend our products and services to help us retain our valuable customers. We are seeking a self-motivated individual who can meet performance-based objectives and succeed through excellent customer service.

What You Will Gain:

We firmly believe in investing in our winning teams and helping each person reach their full potential. As a team member, you will have access to a wealth of resources, growth opportunities, discounts, and benefits, including:

• A competitive salary and performance-based salary review.
• A flexible and competitive health and dental insurance plan, retirement plans, RRSP and TFSA programs, and a stock purchase plan with a company match (up to 50% after three years).
• A 50% discount on all Rogers services, Blue Jays tickets, a 25% discount on Today's Shopping Choice items, and a 20% discount on all wireless accessories.
• Paid volunteer leave.
• Company matching contributions to charitable organizations you support.

Growth and Development Opportunities:

• Expand your skills and participate in mentorship and leadership development programs.
• My Path: a self-directed professional development program.
• Rogers Priority: priority application for internal positions of interest.

Wellness Programs:

• Employee and Family Assistance Program (EFAP) by Homewood.
• Cognitive Behavioral Therapy and virtual therapy.
• Discounted gym memberships.

Our Commitment to the Environment and Diversity:

• Work for a company dedicated to environmental protection.
• A strong commitment to diversity and inclusion with employee support groups that support equity-seeking groups, including racialized people, the 2SLGBTQIA+ community, Indigenous people, people with disabilities, and women. We all have something unique to offer, and we understand that our strength lies in what makes us different.

What You Will Do:

• Connect with our Comwave customers to determine the products and services that best meet their needs.
• Retain our loyal customers and build fruitful and lasting relationships with them.
• Leverage internal tools and resources to provide value-based solutions to customer questions and concerns.
• Provide feedback and recommendations on offers, programs, and processes for customers and colleagues.
• Quickly achieve key business objectives, including customer experience and revenue retention and growth.
• Receive coaching and feedback from your management team and apply it regularly to support your development and performance.
• Be part of a highly engaged team of Customer Service Specialists who support Canadians from coast to coast.

What You Will Bring:

• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to multitask in a dynamic environment while navigating multiple computer systems.
• Knowledge of the market and consumer trends, including the latest wireless and residential products and services offered by Rogers and our competitors.
• Proven experience in managing issues from start to finish to resolve them efficiently and productively.
• Ability to build connections, listen actively and effectively, and communicate clearly and concisely to provide a world-class customer experience with a friendly tone.
• Demonstrated track record of achieving positive business results and building collaborative relationships.
• Experience in sales and customer service in a dynamic environment.
• Independence and autonomy, with a mindset of initiative and innovation.
• Open-mindedness and enthusiasm for learning new skills.
• Ability to manage a wide range of complex issues with compassion and empathy.
• French language proficiency is required for the role.
• English is an asset.

Join our team and benefit from ongoing training and development sessions to acquire the skills necessary to provide excellent service and find the best solutions and products for our customers.

As part of the recruitment process, candidates will need to consent to a criminal background check and a credit check, and successfully pass these checks.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. 

Schedule: Full time  
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 315112

09/17/2024

Address:

280 de la Seigneurie Ouest

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

09/07/2024

Address:

3225 St-Martin Ouest Blvd

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. As this role contributes to the overall success of the Investment Advisors portfolio, you may be entitled to additional discretionary compensation.

• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
• Assists the advisory team in preparing for client meetings, including scheduling appointments.
• Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
• Maintains and organizes client database and client files.
• Ensures transactions and tasks are appropriately assigned to team members and completed.
• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset
• Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset
• Familiarity with technology applications and software used in the financial planning and investment industry.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Please note the base salary for this specific position in Laval is $ 40,000.00 and this role may be eligible to receive a monthly discretionary bonus.

You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

$32 700,00 - $48 600,00

The Fleet Services Pay Specialist will support the non routine pay audit process for our brokers & drivers.

How You'll Help:

• Review, audit non routine pay requests
• Send all non routine pay requests for processing
• Manage and own all non routine pay rules
• Responsible for orientation reimbursement process [brokers paid for for diver training]
• Manage reimbursement for random drug testing and road tests when applicable
• Manage premium pay for US partner carrier trucks
• Tracking and reporting on non routine pay trends
• Identifying non compliance with respect to non routine pay policies and outlininging where additonal training may be needed
• Other duties as assigned by manager

Your Skills & Experience:

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, TruckMate, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Ability to review data and manage reports
• Results focused
• English, other languages an asset 
• Able to work with little supervision
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Information Security Analyst will be responsible to provide information security risk support to enable our business to make smart, risk-based decisions on technology and business investments that have a successful impact on that information security posture. This role will be important to deliver risk management support and advisory across the organization

How You'll Help: 

• Perform internal threat and risk assessments (TRA’s) that address security threats, changes to systems and/or applications, process improvement initiatives, supplier assessments (including downstream outsourcers) and other requests from the business.
• Perform Business Impact Analysis (BIA) to effectively analyze how disruptions may impact the organization.
• Performs internal cyber risk and control assessments that address security threats, changes to systems and/or applications, process improvement initiatives, supplier assessments (including downstream outsourcers) and other requests from the business.
• Engage stakeholders and partners to drive key remediation and mitigation efforts. 
• Maintain overall risk register and present findings to senior manager of cybersecurity on a regular basis.
• Participates in product and vendor selection process to provide subject matter expertise on Information security risk and compliance.
• Support the review and compliance of defined IT general controls (SOC)
• Support responses to internal and external audits and assist team efforts to strengthen internal controls 
• Support information security compliance activities; researching & reporting organizational compliance levels.
• Provide regular reports and status updates on audit and compliance efforts from a security perspective
• Actively participate in Information security Incident investigation as may be required.
• Inventory, classify, and assess the level of compliance with controls are in place for the information assets of the corporation. Support, enhance when possible, and maintain sets of standard controls for each class of data, track and provide updates and status reports relevant to any incidents, ongoing activities, and issues.

Your Skills & Experience:

• University degree (computer sciences and/or engineering) highly desirable or equivalent experience and college education. 
• Functional knowledge of common security certifications (i.e. ISO 27001, SOC1, and SOC2) and ability to glean significance from findings identified in these reports
• Demonstrate knowledge with information security principles, and industry standards. Significant understanding of FAIR quantitative risk analysis, NIST, ISO/IEC series of standards, SANS-20 and COBIT 
• Excellent written and verbal communication skills, with experience presenting and explaining complex design, information security concepts and IT risk-related concepts to technical and non-technical audiences. 
• Able to successfully prioritize and manage to completion multiple complex tasks and deliverables.
• Act as security risk “ambassador” to both internal and external customers. Provide guidance and leadership to other risk management team members. Aptitude to understand business needs and deliver high-quality, prompt, and efficient service.
• English required, other languages an asset. 

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Senior Financial Data Analyst is a detail oriented and strategically minded individual that is a key member of the Financial Planning & Analysis team within Shared Services. This successful candidate will join a team that provides financial reporting services including the preparation of various financial and operational reports using BI tools, supporting business units and staff in the preparation of Variance analysis, and including communication of results and recommendations to corporate and internal senior leadership as an active professional within the financial analysis and planning functions. The position will also be responsible for managing all processes to ensure proper reporting & analysis is prepared using Bi tools and completing all necessary analysis to ensure accuracy and the protection of economic value. To be successful in this role, the candidate must have strong communication and collaborative skills, be inquisitive, have an attention to detail, while also effectively managing multiple deadlines.

How You'll Help:

• Ability to conduct in depth data analysis to aid in accurate financial reporting. 
• Strong BI skills and knowledge (PowerBI, Tableau, etc.) to create dashboards and interactive visual reports.
• Knowledge of working with data warehouse like Oracle, Truckmate, etc.
• Lead projects using project management methodologies
• Ability to explore new process improvement ideas and implement
• Have the ability to work seamlessly with cross functional teams
• Recognize business requirements in the context of BI and create data models to transform raw data into relevant insights
• Define key performance indicators (KPIs) with specific objectives and track them regularly
• Keep the Manager of FP&A informed on any progress or setbacks
• Other adhoc projects or requests related to financial analysis, as required

Your Skills & Experience:

• Post-secondary education in Finance or Computer Science is an asset
• 5+ years of progressive business/finance experience, including working with PowerBI and/or other BI tools.
• Experience in the transportation industry an asset
• Exceptional numerical, analytical and problem-solving skills
• Leadership skills
• Strong organizational and project management skills
• Ability to work under pressure to meet/exceed deadlines
• Ability to work independently and to collaborate with a team
• Strong MS Office skills, particularly Excel
• Strong communicator with ability to consult across a variety of levels within the organization
•  English (verbal/written/spoken) required; French or other languages are an asset

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The selected candidate must be able to obtain a reliability status issued by the federal government.

MAIN TASKS AND RESPONSIBILITIES

• - Update various databases;
• - Archive various files on the network;
• - Prepare prints and assemble thematic binders;
• - Make shipments via messengers;
• - Carry out all other related tasks for the department.

KNOWLEDGE AND SKILLS

• Training in office automation, secretarial or administrative skills or equivalent experience;
• Mastery of Microsoft Office office software (Word, Excel, PowerPoint);
• Oral and written communication skills, ability to work in a team, discretion, and professionalism;
• Ability to manage several tasks at once, prioritize, and meet deadlines;
• French, spoken and written.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Objective 

The main role of the Payroll Specialist is to support the RMX GMA concrete team in administrative tasks by bringing rigor and organization to the activities of the various departments. Manage the hourly payroll and benefits of unionized employees; ensure daily liaison to transmit employee issues. Perform routine accounting tasks and participate in security initiatives in the market.  

Main responsibilities

Security :

• Serves as a role model for safety, environmental stewardship, leadership, teamwork and continuous improvement to ensure consistency of the company's vision and critical success factors.

Payroll-HR:    

• Responsible for the bi-weekly payroll closing process for hourly employees.
• Handles the hiring of temporary and permanent unionized employees.
• Ensures the processing of terminations/terminations of contracts of temporary unionized employees.
• Maintains personnel records (active workforce reports (absenteeism, overtime).
• Submits requests in SAP for changes, hiring, layoff and termination, for hourly employees.
• Works jointly with the union executive for the application and interpretation of the collective agreement.
• Prepares and monitors CNESST and health insurance files.

Administration:

• Creates purchase requisitions, tracks POs and processes invoices/bills of lading in conjunction with HR.  
• Prepares manual invoices: union release, etc.
• Acts as a replacement for the administrative assistants in accounts payable and training.

Relations with other positions:

• Works closely with plant service representatives including the plant manager, department heads and supervisors
• Collaborates with various departments, such as HR, finance, procurement, etc.

Dimensions: 

• Payroll: bi-monthly production for 100 employees
• Annual production capacity of the plant: 550,000m3 
• Subordinates: 0 employees
• Total number of employees: 125

Qualification profile

Education and work experience

• Professional studies diploma (DEP) in administration and at least five years of professional experience in a similar work environment OR college diploma in administrative techniques and three years of professional experience
• Experience in payroll service required and payroll experience for unionized employees would be a major asset.

Knowledge and skills

• Proficiency in MS Word, Excel, PowerPoint software  
• Knowledge of SAP integrated management software systems would be an asset 
• Sense of organization. 
• Very good interpersonal skills. 
• Expertise in prioritizing and handling multiple requests. 
• Ability to work effectively in a team and with minimal supervision. 
• Ability to take initiative. 
• Bilingualism (French and English) both orally and in writing. 

Job-specific skills:    

• Results orientation
• Interpersonal flexibility
• Organizational flexibility
• Problem Solving
• Timely decision making     
• Customer orientation
• Integrity and trust
• Listen 
• Establish priorities

Thank you for your interest. Only selected candidates will be contacted for an interview. Lafarge is committed to employment equity and encourages applications from women, visible minorities and persons with disabilities.

Job Summary

This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business. This position performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads. This position builds relationships with key decision makers and serves as a customer advocate. This position researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies. This position makes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions. 

Responsibilities: 

Responds to and resolves customer inquiries, complaints, and issues. Coordinates opportunities and strategies with other team members.

Maintains knowledge of UPS products and services to develop appropriate sales solutions. Reviews customer shipping practices to ensure contractual compliance.

Determines customer discounts and writes new contracts. Educates customers on UPS’s service channels to expedite problem resolution.

Provides compelling value proposals to potential and existing customers. 

Qualifications: 

Experience using Microsoft Office products or equivalent software

Bachelor's Degree or International equivalent - Preferred UPS and/or business-to-business or business-to-consumer sales experience - Preferred

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.