As a Trailer Technician at Day & Ross, you will be responsible for repairing and inspecting trailers, and be a key member of our maintenance team. You are responsible for preventative maintenance, pre-inspection maintenance, diagnostics and repairs on the company’s fleet of trailers in accordance with the applicable level of training and apprenticeship. 

How You’ll Help

• Responsible for the maintenance and repair of trailers according to work orders and in keeping with level of training/apprenticeship.
• Maintaining safe shop environment (may include snow removal from the roof, de-icing, washing vehicles, sweeping, etc.
• Work independently to complete diagnostic, service, repair and maintain trailers.
• Maintain and repair trailer bodies, including miscellaneous accessories such as hub caps, decals, reflective tape, painting, etc.
• Document and update Service Supervisor/Service Manager on completion time changes, all findings, work done and potential future service requirements.
• Other duties as may be required.

Your Skills & Experience: 

• Work experience in the trucking industry.
• Experience in Trailer tire repairs, brakes, suspension, lights, bodywork, etc.
• Prior Lead Hand Experience is an asset. 
• Red Seal journeyperson certification is required.
• Previous experience and qualification to perform Safety inspections are required in this position, 
• Physically fit and able to lift, move, reach, bend, walk, stand, grasp, balance, climb, kneel and crouch for extended period of time.
• Strong knowledge of transportation industry rules and regulations regarding transport trailers and components.
• Knowledge of and ability to use safe work practices, including safe lifting and bending, working in tight spaces, etc. 
• Troubleshooting and problem-solving abilities, Strong attention to detail, good communication skills –verbal and written.

What we offer: 

• Competitive compensation.
• Career growth.
• Medical & dental benefits.
• Company-matched Pension Plan
• Recognition & discount programs.
• Educational assistance

The Cloud Architect will play a significant role in enabling our digital transformation. Acting as an expert and leader in cloud technologies you will be accountable to ensure that our cloud strategy, architecture, and technologies are aligned to drive business strategies and outcomes. Working closely with a team of IT and business professionals, you will be expected to leverage your knowledge and experience in creating and executing cloud computing strategies by designing, developing, and managing cloud infrastructure and assets to help business meet its goals in a cost-effective manner.

How You'll Help:

• Develop & maintain cloud architecture and road maps for Day & Ross that aligns with enterprise architecture and business strategy. 
• Work collaboratively and cross functionally with different solution stakeholder groups including business solution delivery, IT architects, application support and security. 
• Review new solution & projects proposals that requires cloud technologies.
• Develop and/or review architectural and detailed designs to ensure it meets enterprise requirements.
• Develop detailed knowledge of our cloud solution architecture and share acquired knowledge with team members through formal and informal channels.
• Effectively communicate both verbal and written to project team members, business and senior leadership team.
• Stay current on modern & emerging cloud technologies, security, storage etc. and propose improvements to our architecture. 
• Create presentations for senior leadership on new and upcoming technologies and clearly articulate the value our business will receive from implementing these technologies.

Your Skills & Experience:

• University degree in Computer Science (or related field of study) or equivalent work experience
• Microsoft Azure Certifications such as:
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals 
  • Microsoft Certified: Azure Network Engineer Associate 
  • Microsoft Certified: DevOps Engineer Expert 
  • Microsoft Certified: Azure Security Engineer Associate 
  • Microsoft Certified: Azure Solutions Architect Expert 
• Minimum 5 years of experience as a Cloud Solutions Architect with an emphasis on supporting complex environments.
• Hands-on experience with complex enterprise systems, networks and technologies 
• Experience, from a design perspective in the following Azure areas:
  • Azure Networking:
  • Monitor Resources and Log Analytics:
  • Compute:
  • Storage:
  • Application Workloads in Azure: 
  • Security and Protecting Identities:
  • Azure Costs Controls
  • Azure Resource Deployments
  • Azure DevOps
• A clear understanding of core Azure Cloud Computing services. 
• Experience in designing, building, deploying, operating, and optimizing resources in Azure
• Support cloud migration/implementations
• Understanding of the Agile project management framework
• A detailed understanding of Networking, Databases, Software, APIs, Logic/Function Apps and Servers in the Cloud. 
• A track record of implementing and maintaining best practices and standards. 
• Ability to assess new initiatives to determine work effort and estimate time-to-completion. 
• Applied knowledge of ITIL and enterprise architecture frameworks such as TOGAF is considered an asset. 

The Administrative Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help

• Administrative duties including fielding telephone calls; providing assistance to outside agents and other terminals when necessary.
• Complete inbound reports
• Coordinate deliveries and pick up with SQC agent  / Process dock scan / process web pick up / Follow up with agent / Reply to agent requests.
• Complete osd including return shipment to agent / follow-up with shipper / request RA / give instructions to agent.
• Customer service (POD requests, delivery ETA requests, LMT reports, etc).
• Update system with appointment information. Manifest and arrange appointments from agents.
• Input pick up BOL’s and update POD’s.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Follow up on appointments from agent.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Monitor email at all times. 
• Dispatch tasks (occasionally perform dispatch tasks to help and  dispatcher replacement when needed  (vacation , sickness)
• Dock equipment maintenance (fork lift , pallet jacks , dock door, snow removal device ) / Contacting contractors for maintenance and repairs).
• Tasks related to handheld support ( inventory control / Train new drivers on how to use the handheld )
• COS / truck mate support for the terminal.
• Other related duties as may be required. 
• Order supplies for the terminals when necessary.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial.  Business Management experience.
• Communication skills – advanced.
• Computer skills – accuracy, MS products, AS400, web based programs.
• Attention to detail.
• Demonstrated customer relationship skills.
• Strong conflict resolution skills.
• Able to work deadlines in high transactional environment.
• Ability to champion business needs in a collaborative manner to colleagues.
• Results focused.
• Leadership and team building orientation; negotiation and conflict resolution skills.
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting.
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency.
• Ability to work independently and to collaborate with others to meet customer expectations.
• English and French.
• Subject to a clear criminal background check prior to employment.
• Able to work with little supervision.
• Travel not normally required.
• Office environment with computer work and handling of documentation.
• Extended period sitting in a work station working on a computer and on a phone.
• Walking and standing through the office to monitor, engage and support staff. 
• Normally Monday to Friday, evening time hours but may be required outside of these hours.  
• Follows all company expectations to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times in applicable areas.

This position is responsible for the handling & processing of over/short and damaged shipments from the resolution based including investigating, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts; and, from the proactive side monitoring outbound freight and supporting the. The focus of this role is to reduce OS&D claims to “Zero”.

How You’ll Help

• Ensure resolution of OS&D for the terminal by collaborative interaction with local and national colleagues and customers to resolve failures to freight flow
• Conducts routine camera checks and reviews claims and escalation requests.
• Minimize overages, shortages and damages proactively; shipping outbound
• Monitor OS&D prior to shipping; design and implement process improvements
• Identify gaps in process, compliance; participate in training dock staff 
• Maintain an OS&D section that is current and within 5S standards
• Exceed service expectations by working collaboratively with other terminals and departments to maintain a positive customer experience; ensure the team is accurately and efficiently following process and practices to enhance customer satisfaction and eliminate customer churn due to service failures
• Escalate unresolved issues, process and policy compliance failures to management as required
• Follow the established freight flow and OS&D procedures and policies to support the terminal operations to prevent OS&D loss; track freight movement and damages within the applicable terminal to mitigate revenue lost related to loss and/or damage due to theft or misappropriation
• Investigate root cause for OS&D occurrences; communicate and implement corrective actions and preventive measures
• Ensure compliance of processes and practices to ensure compliance with freight flow and OS&D procedures and policies 
• Assist whenever necessary with other duties that may be assigned.
• Ensure that OS&D procedures are current and available to team members and that assistance is provided when necessary

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Good working knowledge of Excel and other MS office programs. 
• Experience working with OS&D freight is an asset; forklift an asset.
• Previous experience with the AS/400 would be considered an asset. 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• Able to work with little supervision
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Available Shifts: 11pm - 7:30am (Overnight)

At Day & Ross, our dock team is an important part of our business. As a Dock Worker, you’ll help us handle inbound and outbound customer freight and protect it from damage. You'll also help us keep a safe and clean work environment on the dock.

How You’ll Help: 

• Handle big and bulky freight on the dock, both on and off a forklift.
• Follow TDG, WHMIS, and company policies, as well as any customer requirements.
• Pay attention to the details. Receive and ship freight accurately and efficiently.
• Other duties as required.

Your Skills & Experience: 

• High school diploma or GED
• Previous transportation or dock experience is preferred
• Willingness and ability to lift up to 75 lbs. 
• Ability to work efficiently with little to no supervision 

Perks & Benefits:

• A company-matched pension plan
• Benefits and extended health care, including medical and dental
• Career growth opportunities
• Safety-focused workplace

This role includes physical labour (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Fleet Experience Specialist will support our community of drivers in analyzing and driving the concerns raised by the fleet, pushing concerns to resolution and providing essential reporting around trends and concerns.

How You’ll Help

• Fleet meeting minutes – consolidating and driving solutions for important topics from the broker community
• Workhound – collaborating with Workhound 
  • To support driver feedback resolution
  • Tracking trends in driver feedback
  • Broadcast msgs to the fleet
  • Advertising on workhound as needed within terminals
  • Presenting trends , findings, and updates with Workhound to internal stakeholders
  • Maintaining the active driver lists
• Meeting and working with Brokers and Drivers on their concerns individually
• Collaborate with internal stakeholders to drive solutions to topics promoted from the driver community 
• Conduct Stay and Exit interviews with the driver and broker community
• Termination or 10b analysis to understanding retention trends.
• Driver call quality monitoring
• Direct involvement with rewards and recognition for the driving community
• Host Group meetings and discussions over priority initiatives
• Work with contractors to ensure compliant with government requirements and mandates such as regular vehicle inspections
• Maintain and audit policies and procedures relative to driver daily work
• Other related duties as may be required

Your Skills & Experience: 

• Post-secondary training in logistics or business, preferred
• A suitable combination of education and experience may be considered
• Minimum 2 years’ previous transportation or operations experience is preferred
• A suitable combination of education and experience may be considered
• Proficient in MS Outlook, Excel & Word; experience with AS400, an asset; ability to learn new programs
• Superior interpersonal & communication skills; direct, clear and professional presentation of information and the ability to relay information (verbal and written) between several parties to deliver a positive customer experience
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly
• Strong leadership skills; negotiation and conflict resolution skills
• Demonstrated ability to build and maintain relationships 
• Sound judgement and business acumen in developing and successfully implementing strategies to achieve corporate objectives; strong long- and short-term strategic planning skills
• English, other languages an asset 
• No direct reports
• Subject to a criminal background check prior to employment
• Travel not required. 
• Busy office environment with extensive computer work and handling of documentation
• May be required to visit other locations, including offices, terminals, maintenance shops, etc. 
• Extended periods sitting working on a computer and on a phone
• Normally 40 hours per week, Monday to Friday; may be required to work different or additional hours from time to time
• Must follow all company requirements to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

JD Not provided.

Locations 10 Isnor Drive, Dartmouth, NS, B3B 1K5, CA

This role is responsible for managing the safety management process and providing overall support and guidance to a team of Driver Safety Supervisors and Driver Safety Specialist. The Director coordinates with the VP Safety & Compliance as well as operations leadership in creating short and longer-term strategies in strengthening culture of safety within Day & Ross.   

How You’ll Help

• Provide leadership, mentoring, guidance, and development for staff, encouraging growth and enhancement of individual skill sets
• Oversee and implement the elements of collision management processing: including the coordination of reporting, investigation, root cause analysis and monthly reporting of vehicle crashes
• Lead and assist in the oversight of Driver Safety performance using available technology, road observations, telematics, etc.
• Coach and monitor employees based upon safety KPI’s and dashboard metric/safety telematics
• Create, coordinate or conduct safety training as needed/required 
• Conduct and coordinate audits and inspections of the company assets and vendor practices to monitor compliance with all FMCSR requirements. 
• Liase with the Profile & Analytics Lead to ensure appropriate monthly reports are created and circulated
• Works closely through collaboration with all safety and compliance team members 
• Liaise with management team to communicate and inform on company standards and regulation updates
• Other related duties as may be required

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education
• A suitable combination of education and experience may be considered
• Minimum 5 years’ experience in a safety & compliance role within the transportation industry
• Minimum 3 year direct management experience
• Working knowledge of safety laws
• Experience in leading safety programs in transportation industry 
• Experience in assessing safety needs and implementing program solutions
• Experience in developing training materials
• Advanced knowledge of Word/Excel/PowerPoint
• Analysis and identification of risk trends, problems and solutions 
• Previous experience managing people required
• Superior interpersonal & communication skills; direct, clear and professional presentation of information 
• Ability to develop, coach, and mentor others including the ability to provide development experiences and network opportunities, advise, and teach to prepare others for effective job performance 
• Ability to express ideas clearly and concisely using appropriate mediums (for example, face-to-face, e-mail, and presentations), listen effectively, demonstrate understanding, and clarify meaning for others
• Ability to develop and delegate task to team members in an effective and efficient manner
• Ability to interact cooperatively and collaboratively with others as a team, including those holding divergent and/or opposing views and goals 
• Knowledge of Transportation of Hazardous Material Regulations
• Analytical and problem solving skills.
• Effective written and communications skills.
• Attention to detail and high level of accuracy
• English – fluent
• French an asset
• Up to 40 percent travel may be required. 

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help: 

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies.
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees
• Schedule driver appointments.
• Send appointment requests via fax, email, and telephone.  Update system with appointment information.   Manifest and arrange appointments.
• Input pick up BOL’s and update POD’s.
• Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Log customer interaction consistently and accurately in AS400. 
• Redirect documents intra- and inter-terminal as well as to customers as needed
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
• Attend meetings, take notes, and follow up on decisions within area of responsibility
• Order office supplies and maintain inventory for the terminal
• Create manifests, verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete
• Prepare manifests for trucks crossing from Canada to US border and vice versa
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures
• Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establishs and maintain files and records 
• Ensure that correct information about missed pickups and deliveries is rescheduled
• Support and adhere to OS&D team procedures and policies to prevent OS&D loss; tracking freight movement and damages to prevent OS&D loss
• Mentor and train office staff in procedures and in use of current software
• Assist with data entry
• Dispatch some night runs/shifts
• Other related duties as may be required

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, Truckmate, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Fleet Services Pay Specialist will support the non routine pay audit process for our brokers & drivers.

How You'll Help:

• Review, audit non routine pay requests
• Send all non routine pay requests for processing
• Manage and own all non routine pay rules
• Responsible for orientation reimbursement process [brokers paid for for diver training]
• Manage reimbursement for random drug testing and road tests when applicable
• Manage premium pay for US partner carrier trucks
• Tracking and reporting on non routine pay trends
• Identifying non compliance with respect to non routine pay policies and outlininging where additonal training may be needed
• Other duties as assigned by manager

Your Skills & Experience:

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, TruckMate, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Ability to review data and manage reports
• Results focused
• English, other languages an asset 
• Able to work with little supervision
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight.

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed.
• Plan dock loading, unloading and staging locations as well as monitor and execute dock door assignments.
• Monitor and review close times and productivity, noting trends to support improvement initiatives.
• Ensure shipments are status coded when being added and/or removed from load plan.
• Making suggestions for improvement in planning and dock processes for increased efficiency.
• Other related duties as may be required.

Your Skills & Experience: 

• A minimum secondary education, with preference for post-secondary education in supply chain and logistics management.
• A suitable combination of post-secondary education and experience will be considered.
• Minimum of two-three years’ experience in dock and/or P&D dispatch operations, preferably in the transportation industry.
• Other experience in the transportation industry may be considered and in addition to dock/dispatchexperience would be considered an asset. 
• Strong communication skills in both English and French.
• Advanced computer skills as well as experience with MS Office products and web-based programs. Previous experience with Truckmate and Bringg is an asset.
• Ability to work under tight deadlines in a fast paced environment.
• Analytical thinker, able to analyze data and make operational decisions based on that data.
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues.
• Strong problem-solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused.
• Strong attention to detail.
• Process driven.
• Time Management.
• Collaborative.
• Ability to quickly implement feedback into process.