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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

The Inside Sales Representative is in direct contact with customers and all salespeople. He is responsible for responding to customers, preparing quotes and taking orders by phone, fax or email.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do

• To inform customers and promote our products according to their needs by providing them with the necessary technical information on plumbing products
• Respond to customers, take telephone orders and enter orders into the computer system;
• Prepare bids and calls for tender;
• Align with the pricing structure and/or promotions in effect and work in collaboration with the external sales team;
• Build and maintain good business relationships with customers;
• Achieve the targets and objectives determined by Management;
• Maintain and expand your customer network;
• Work in concert with other branch members and external representatives to maintain a high level of customer satisfaction;
• Other related tasks as required;
   

What you will bring

• 2 to 5 years of relevant experience in a related field;
• Comfortable with computer software including the Office suite (Outlook, Excel, etc.);
• DEP in plumbing/heating or DEC in building mechanics (an asset);
• Good knowledge of plumbing products;
• Demonstrate initiative, autonomy, dynamism and interpersonal skills;
• Ability to negotiate with customers and deal with bid closing deadlines;
• Strong customer service skills;
• Bilingualism (an asset) to communicate with internal partners across Canada

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

 We are currently looking for security agents to join our security team at a college in Ste-Anne-de-Bellevue! 

 Working hours

• Available shifts:
  • Monday to Friday, 3:00 p.m. to 11:00 p.m.
  • Monday to Thursday from 10:00 a.m. to 8:00 p.m. 
• Permanent full-time positions (40 hours per week)

Job Description

• Observes and reports activities and incidents at a customer's assigned site ensuring the safety and security of customer property and personnel.
• Conducts periodic patrols to check for irregularities and inspect protective devices and fire-fighting equipment.
• Maintains order and may act to enforce site regulations and guidelines regarding staff, visitors and premises.
• Controls access to the customer's site or facility through the admission process.
• Patrols an assigned site on foot or by vehicle, checking for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems and controlling unauthorized persons.
• Protects evidence or incident scenes in the event of an accident, emergency or security investigation.
• Responds to fire, medical emergencies, bomb threats, floods, water leaks, elevator emergencies, hazardous materials, severe weather and other incidents.
• Prepares logbooks and reports as required.

Note: Specific duties may vary and be documented separately. Employee may not be required to perform all duties listed. Additional duties may be assigned and duties modified as business needs dictate.

Job Requirements

• Valid  security guard license  (BSP).
• Valid  first aid certificate  (CPR).
• Bilingualism - French and English. (Required)
• Excellent customer service skills
• Valid driver's license and access to a vehicle.
• Good physical condition to carry out patrols.

#AF-Quebec

Location:  Pointe Claire, QC, CA, H9R 4S3

The Building Maintenance Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance with established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
• Operates facility mechanical and other systems.
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements.
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements. 
• Maintains all assigned tools and arranges for repair and replacement where required.
• Submits all expenditures on a timely basis.
• Other duties as assigned.

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance.
• Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment.
• Possesses a strong environmental, health, and safety mindset.
• Strong client-service orientation along with a high sense of urgency.
• Knowledge and understanding of Building Automation Systems (BAS).
• Knowledge and understanding of HVAC Systems.
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification.
• Mentoring skills required to support lower-level technician’s development.
• Must be able and willing to work shifts, be available for on-call/standby and emergency callouts as they arise.
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE).
• Must be capable of obtaining appropriate security clearance.
• Hold a valid driver's license.

Licenses and/or Professional Accreditation (one of the following bullet points - asset)

• Building Operator Certification or equivalent through an accredited institution required.
• Provincial HVAC or apprentice license (ex: Gasfitter I & II license refrigeration license, etc.).

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Benoit Robert Inc. Food - Metro Saint-Anne-de-la-Pérade

Location:  185 Rue Principale, Sainte-Anne-de-la-Pérade, QC G0X 2J0

What we have to offer you:

• A variety of shifts including days, evenings and weekends
• Competitive salaries with progressive increases according to the collective agreement
• Competitive range of benefits
• Possibility of advancement within the company
• A dynamic work environment focused on customer service
• Weekly pay
• Paid training

Your responsibilities as a grocery clerk:

• Receive and count merchandise for sale such as groceries, dairy products, frozen products, bakery products and any other products sold by his/her department, as ordered by the Department Manager or Assistant Manager. Ensure that these merchandise are properly placed in the warehouse, refrigerator, freezer or any other area assigned for storage.
• Label and shelf, according to department rules, products intended for sale.
• Make price changes on shelves and, if necessary, on products in your department.
• If necessary, rotate merchandise on shelves and keep work areas clean.
• Being a customer service representative in your department, that is, providing service and answering questions raised by customers regarding the products and services offered by the grocery department.
• Ensure the cleanliness of your department.
• Perform any other related tasks required by his/her immediate superior.

Skills sought:

• Customer orientation;
• Team spirit;
• Sense of initiative;
• Sense of autonomy

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help:

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Following up with customers (Walmart-Costco)
• Send appointment requests via, email, telephone and Boards Update system with appointment information.   Manifest and arrange appointments.
• Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Log customer interaction consistently and accurately in AS400. 
• Redirect documents intra- and inter-terminal as well as to customers as needed
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
• Attend meetings, take notes, and follow up on decisions within area of responsibility
• Assist drivers with preliminary paperwork information such a bill of lading
• Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establish and maintain files and records 
• Ensure that correct information about missed pickups and deliveries is rescheduled
• Support and adhere to OS&D team procedures and policies to prevent OS&D loss; tracking freight movement and damages to prevent OS&D loss
• Assist with data entry
• Other related duties as may be required

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• French & English
• Able to work with little supervision

 1111 Francois Lenoir, Lachine, QC, H8T 3P9, CA

Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. 

What you’ll do 

• Provide great customer service
• Scan products and process customer transactions accurately
• Support in the delivery of company-directed promotions and programs
• Handle cash and credit card transactions 
• Keep the register area neat and stocked with essential supplies
• Assist customers with general inquiries
• Maintain a positive environment in the store

Who you are 

• A team player with good communication skills
• Adaptable in a fast-paced work environment
• Resourceful and courteous when resolving inquiries
• Motivated to learn new things and delivering great customer service

Experience you bring

• Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety of hours which may include days, evenings, and weekends
• Able to move 25lbs and remain in a stationary or standing position for entire shifts

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

• Location: 12005 Rue Raymonde de Laroche, Mirabel, QC J7N1H2, Canada

Accurately enter data into computerized system. Sort, split, batch and image airbills and relevant documents for customs and archival purposes. Maintain files, gather and research data to generate reports. Ensure accurate & timely collection and deposit of operational payments from customers.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent.

Good typing skills 25 wpm.

Basic knowledge of MS Office (Excel, Word)

Knowledge of VISA, COSMOS, Genesis, Famis preferred

Good time management & organization skills

Good written and verbal communication skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent.

Good typing skills 25 wpm.

Basic knowledge of MS Office (Excel, Word)

Knowledge of VISA, COSMOS, Genesis, Famis preferred

Good time management & organization skills

Good written and verbal communication skills

Preferred Qualifications:Must be bilingual French and English speaking Doit être bilingue - Français et Anglais