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We’re looking for a Customer Service Representative to join our growing team!

This is a full-time permanent opportunity working out of our Service Centre located at 2220 32 Ave, NE Calgary.

What you'll do here:

• Be responsible for providing fast-paced front-line customer service within the Service Centre.
• Be the first point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.
• Identify opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.
• Respond to internal and external customer's enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.
• In consultation with others, you will interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors.
• Document and direct inquiries and assignments to appropriate individuals or units.
• Perform routine administrative functions such as file processing as requested by the Service Centre Manager.                        

What you bring to the table:      

• Availability to work a total of 35 hours per week within the Intact Service Centre operating hours: Monday to Friday 6:45 am to 7:00 pm, and Saturdays from 9:00AM – 5:00PM on a rotating basis.
• Ability to work on-site at the Intact Service Center in North-East Calgary, work from home is not offered nor is any flexible work arrangement.
• A valid class 5 driver’s license, with a clean driving record; able to drive automatic, and ability to drive manual transmission is an asset; and prepared for light physical work cleaning vehicles is an asset.
• Able to assist with Valet duties as required. This can include washing vehicles, vehicle deliveries, and valeting a vehicle to our Rely vendors.
• Ability to work on your feet for extended periods of time.
• Legendary customer service and communication skills.
• Ability to carry out instructions provided in written, oral, or diagram form.
• Ability to deal with and solve problems involving specific parameters in standardized situations.
• Ability to work in a fast pace, high pressure environment.
• Team player with ability to share job responsibilities of others when called on.
• Knowledge of Insurance is an asset.
• Familiarity with MS Office products.
• No Canadian work experience required however must be eligible to work in Canada.

This role is eligible for employee referral bonus. #myReferrals1000

#LI-Onsite

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  

Reporting to the Material Handling Supervisor this position is responsible for meal and pellet bins, oil tanks, and oil and meal loadout.

Core Functions:

• Maintain knowledge of all departmental safety standards, policies and procedures.  Additionally, the position requires that operators promote, encourage and enforce the safety compliance by all Bunge personnel and contractor personnel working in the department.
• Load meal, pellet, and oil into trucks and rail cars on a daily basis
• Seed supply to prep
• Move rail cars using the Trackmobile
• Execute the required documentation and write safe work permits as required
• Check inventory levels on daily basis
• Maintain good inter-department communications
• Fire check as per schedule
• Complete measurements for month end inventory
• Steam tracing (spring & fall)
• Ensure that all equipment is kept clean and in good working order
• Daily inspection of the Trackmobile
• Assist other departments as required
• Other duties as assigned

Skill/Experience Requirements:

• Completed Grade 12 or GED
• Rail experience is considered an asset
• Has a strong mechanical aptitude
• Able to work outside in various climates
• Able to work at heights
• Has basic knowledge of PC applications such as Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Able to multitask and has strong attention to detail
• Able to work shift work

Location: Edmonton, AB, CA, T6G 2R8

Classification: HSAA
Salary/Rate of pay: $21.81

Application deadline: 2024-09-23 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

The Stem Cell Clerk is responsible for supporting Canadian Blood Services through the coordination of the administrative function for the Stem Cell Program including the Cord Blood Bank, Stem Cell Manufacturing and Stem Cell Registry.  The Clerk is also responsible for providing administrative, project and operational support to the Stem Cells Program and its staff.

Formula for Success

• Utilizing your superb organization skills, you will be maintaining and updating data into various spreadsheets and shared drives
• Drawing on your experience and administrative skills, you will be supporting recruitment materials ordering, processing and inventory management
• Being a critical thinker, you are an expert at time management and prioritization of tasks and assessments
• With your excellent interpersonal skills, you will maintain and support internal and external customer training
• Drawing on your ability to be detailed, you will execute document control activities within stem cell

Desired Education and Skills

• Grade 12, two years’ recent related experience or an equivalent combination of education, training, and experience
• Intermediate Excel skills with knowledge of Word, Outlook, MS Teams and Sharepoint
• Ability to communicate effectively both verbally and in writing
• Ability to deal with other’s effectively
• Ability to organize work
• Ability to operate related equipment

What We Offer You

• Paid Vacation
• Comprehensive Health Benefits
• Defined Benefits Pension Plan
• Employee discounts, wellness programs and much more

What you can Expect

• This position will be onsite at our Edmonton location 
• Monday-Friday 7am to 3pm

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute. 

A Warehouse Associate II impacts the organization by meeting specific operational key performance indicators. This experienced employee has a general knowledge of warehousing terminology and practices. This position is responsible for warehouse functions including, but not limited to, unloading, sorting, picking, kitting, packing, shipping and cycle counts and may be responsible for multiple accounts. The person in this position may use PC-based warehouse management systems to track packages, confirm shipments, print labels and perform inventory counts. The Warehouse Associate II may use RF Scanners, carts, pallet jacks and/or forklifts. This employee may have direct customer and vendor contact and works under supervision by the Warehouse Lead or Supervisor.

Duties and Responsibilities:

• Receive and inspect inbound product according to the established SOPs.

• Put away product in correct location based on SOPs.

• Receive returns, count and confirm quantities, determine condition and complete paperwork (e.g., separate invoices and match to bills).

• Obtain orders, prioritize if necessary, and select products from the proper locations.

• Obtain and properly match up reprinted orders.

• Verify accuracy of orders picked, including product name and size, product code, lot number, expiration date, and quantity.  Escalate concerns to Lead or Supervisor.

• Stage and securely pack product based on SOPs.

• Place the appropriate documentation with each order and ensure all cases are clearly labelled and accurately marked (e.g., pick/pack slips, refrigerate stickers).

• Arrange for pick-up of shipments, contact carriers for ETA, and coordinate schedule.

• Handle products and perform duties according to client procedures, GMP/SOP and government/compliance regulations.

• Palletize cases, wrap, and load skids onto trailers.

• Create shipping labels and other paperwork for parcels and LTL skid shipments (e.g., waybills, shipping manifests, shipping labels); maintain accurate shipping data in warehouse management system.

• Stage and coordinate outbound shipments.

• Safely operate various power equipment including, but not limited to, pallet movers, forklifts, reach trucks, and order pickers.

• Use RF Scanners to electronically scan barcodes.

• Enter inventory into warehouse management system, verify information accuracy, and perform scheduled processes (e.g., billing, reports, issue sheets) according to SOPs.

• Conduct physical inventory or cycle counts daily, weekly and/or monthly based on SOPs.

• Develop physical inventory plan, monitor physical inventories, identify all OS&D (over stock/shortages/damages), and report or correct any errors or discrepancies.

• Quickly respond (via email or phone) to customer/client inquiries, resolve problems, and communicate service issues to Supervisor.

• Compile daily and monthly client reports per SOP, including customer KPI reports.

• Encourage safe work practices in others, point out areas where safety training and enforcement is needed, and participate on Comprehensive Health & Safety Program (CHSP) committee.

• Ensure all equipment is in proper working order (e.g., counter balance/doors/docks/signal lights).

Education and Experience:

• High school diploma or equivalent.

• Warehouse experience required.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Job Description:

• Manage an account base of 800-1200 accounts, valued between $1-$2 million.
• Build strong customer relationships and conduct needs analysis to recommend products.
• Calling customers regularly to promote and sell parts, services, and customer agreements.
• Maintain accurate customer information for sales and promotions.
• Use CRM and other tools to support customer needs.
• Understand and promote Finning/CAT digital solutions and apps.
• Support sales events and regional marketing programs.
• Complete various customer experience programs.

Qualifications:

• Related post-secondary education is considered an asset.
• Previous experience in Parts, Heavy Equipment, Mechanic, or Electrical Industries is an asset.
• Experience in database marketing.
• Friendly and able to build relationships over the phone.
• Quick learner with a willingness to invest in training.
• Adherence to company policies and procedures.

Note:

• This position is based out of our Edmonton office location.
• Hybrid opportunity with 2 days per week in office, 3 days from home (once trained).
• Permanent, full-time role with a competitive salary.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.
• Training opportunities to learn about Caterpillar equipment.

**This Posting is for one (1) full-time permanent and one (1) temporary position ending on or before Feb 22, 2025 **

The Edmonton Police Service requires two self-motivated and energetic Records Management Clerks in the Digital Information Management Unit. Responsibilities of this position include:

• Review, sort and prepare reports for imaging.
• General file maintenance.
• Data entry for tracking imaged documents.
• Conversion of paper documents to electronic images using Kodak imaging software, including batch capture, quality control and verification of documents to protect the integrity and authenticity of records.
• Uploading and using custom software to link images to proper occurrences on a Records Management System (RMS).
• Maintain appropriate workflow to meet the Edmonton Police Service’s requirements.
• Performing other related duties as required.

Qualifications

• Completion of the twelfth (12th) school grade including business subjects related to word and information processing or completion of an appropriate certificate program from an approved business school/college, supplemented by training in microcomputer applications.
• A minimum of two (2) years diversified word and information processing experience.
• Able to meet the physical demands of the position, including lifting and moving boxes weighing up to twenty (20) kilograms.
• Able to process a high volume of work efficiently and accurately under the pressure of a fast-paced work environment.
• Proven verbal and written communication skills and interpersonal skills.
• Able to work independently, to exercise sound judgment, and to maintain effective working relationships.
• Strong computer and MS Office skills.
• Scanning/imaging and micrographics experience an asset.
• Experience in a police or records environment would be considered an asset.
• Knowledge of police applications including CAD, CPIC, JOIN, and Niche would be considered an asset.
• Applicants may be required to undergo a knowledge or skills assessment test.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Hours of Work:

40 hours per week, Monday through Friday.

Salary Range:

21B, Salary Grade: 007, $23.787 - $29.534 (Hourly), $1,903.00 - $2,362.70 (Bi-Weekly), $49,667.26 - $61,666.99 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
 
General: 

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.
• Include a current resume and covering letter with your online application.
• This position requires an on-site presence and remote work is not available at this time. 

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the Provinces.  Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Technician: VH

Classification Title: Word/Data Proccessing Clerk II
Posting Date: Sep 18, 2024
Closing Date: Sep 25, 2024 11:59:00 (MST)
Number of Openings (up to): 2 - Permanent and Temporary Positions Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Central Registry Unit Offsite Location, 17406 116 Avenue Edmonton T5S 2X2

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 7 months to less than 1 year

Other Requirements:

• The candidates should be efficient in interpersonal skills and excellent in oral communication
• The candidates should be organized, reliable, and a team player
• The candidates should have the ability to multitask

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to greet people and direct them to contacts or service areas, answer telephone and relay telephone calls and messages, and provide basic information to clients and the public
• The candidates should be able to obtain and process information required to provide customer service, receive and issue payments, and calculate billing charges
• The candidates should be able to perform clerical duties, such as filing and sorting and distributing mail, and perform data entry while providing customer service

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to clear and clean tables, trays, and chairs, package take-out food, and portion and wrap foods
• The candidates should be able to prepare, heat, and finish simple food items and serve customers at counters or buffet tables
• The candidates should be able to stock refrigerators and salad bars, take customers’ orders, and use manual and electrical appliances to clean, peel, slice, and trim foodstuffs

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

The screener is responsible to follow all requirements as described in the Local Aviation Security Procedures and any local regulations. Screeners may be called upon to fulfill Alternate Facility Security Coordinator (AFSC) duties when required. This position will require to use equipment and follow guidelines for screening as described in the Aviation Security Master Operating Plan.

Specific Job Duties:

DSA - Designated Screening Area

The screener must restrict access to the area other than authorized personnel only. The screener must enforce proper ID, challenge and escort procedures at all times. This position will require an enhanced background check spanning the past 5 years.   

Screening:

After completing the UPS required training, the screener will now be in charge of identifying and controlling any possible threat during screening. The screener will use a variety of tools and equipment like X-ray scanners and chemical trace detectors to complete the task. Screening is the employee’s main responsibility while they are at work.

Document Management:

The screener must fully complete and secure all documentation until released to the Facility Security Coordinator, these include but are not limited to various checklists for equipment maintenance and repair, checklists, logs and any other documentation as described in the Aviation Security Master Operating Plan.  

Equipment:

All equipment will be maintained as required to keep them fully operational and properly calibrated. The screener is responsible to notify the local management of any equipment or system failures. The screener will keep accurate and complete records. The screener will also manage scanners that are used throughout the operation.

Aviation Security Training:

The screener is responsible to comply with any required training on a timely manner, trainings are time sensitive. Screeners will be continuously tested and audited to ensure accuracy and compliance. Screener must meet minimum requirements in order to maintain qualifications. Training will be provided.

Required Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills
• Familiar with MS Office applications
• Ability to work with minimum supervision
• Ability to multitask, and handle pressure
• Able to lift up to 70-lbs
• Able to work with cargo scanning equipment
• Strong organizational skills.

The shift is Monday to Friday from 3pm to 6pm.

Classification: CUPE 1846
Salary/Rate of pay: $21.37

Application deadline: 2024-09-29 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.