This posting is for one (1) Temporary Full-Time position which may continue until December 1, 2025

The Edmonton Police Service (EPS) requires an organized and efficient professional, to provide direct support and coordination to the operational teams of Social Navigation Section. These teams include CORE HELP, and 2 x Branch HELP Teams. This position’s primary role will be the coordination of intake referrals. This includes taking referrals from Branch HELP Teams, Front Line Patrol Officers, Beat Officers, and other EPS areas, tracking throughputs and recording outcomes. This position will also work closely and communicate frequently with external community partner agencies and assist in ensuring the correct navigation to support services. This includes Alberta Health Services and Homeward Trust, where close collaboration is vital.  

When dealing with members of the EPS, the public, and external stakeholders’ proper judgement, discretion and superior customer service skills are essential to providing accurate, complete, and timely information. In short, the primary function of this position is to ensure that coordination services are efficiently and effectively carried out. Responsibilities will include:

• Maintaining HELP unit emails.
• Coordinate intake meetings with CORE HELP supervisors.
• Updating Call Tracker spreadsheet with referrals, assigned teams, response details and partnerships.
• Actively liaise with analysts, HELP teams, and referring members. 
• Attending weekly case management meetings.
• Preparing navigator chronology spreadsheets.
• Assist with weekly HELP highlights.
• Assist EPS Evaluation Specialist with gathering HELP Data, applicable to the GOA Urban Strategy Grant bi-Annual reporting requirements.
• Maintaining any section spreadsheets and logs.
• Conduct queries in the following platforms: Matrix, EPROS, NicheUA, Orca, Join, Posse.
• Create Master File #’s for Assigned HELP Clients in Niche UA, and re-assign to identified CORE HELP Constables.
• Extract Matrix weekly from EPSall.
• Compile and disseminate daily/weekly/monthly/yearly statistics.  
• Manage, track and input referral/client EPROS.flags.
• Other appropriate duties as required.

Qualifications

• Completion of the twelfth (12th) school grade including business subjects related to data entry or completion of an appropriate certificate program from an approved business school/college and a minimum two (2) years diversified data entry experience including general office procedures.
• Microsoft Excel (intermediate to advanced) – ability to create analytical products (i.e., pivot tables and graphs).
• Microsoft Office (intermediate to advanced).
• Ability to process a large volume of work with a high degree of accuracy.
• Ability to work independently with minimum supervision.
• Strong organizational, interpersonal and customer service skills.
• Able to enter data with a high degree of accuracy and speed.
• Understanding of charges, offences, and the criminal justice system.
• Knowledge of problem locations/individuals and their Modus Operandi (MO).
• Knowledge of the various units within EPS and where certain intel must be disseminated.

Hours of Work: 
40 hours per week, Monday – Friday.  Hours of work may be subject to the terms and conditions of a variable hour of work program.
 
Salary Range:  
21M, Salary Grade: 006, $23.78 - $29.53 (Hourly), $1,903.00 - $2,362.70 (Bi-Weekly), $49,667.26 - $61.666,99 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton that expired on December 22, 2018.

General: 

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.
• Please note that the option to work remotely is not available at this time.
• As part of your pre-hire screening you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise as required by Human Resources division.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the Provinces.  Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.
   
HR Technician:  CS

Classification Title: Word/Data Processing Clerk II
Posting Date: Sep 23, 2024
Closing Date: Oct 7, 2024 11:59:00 (MST)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Union Building, 10319 106 Avenue, Edmonton, AB T5H 0P4 Edmonton T5H 0P4