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What is the opportunity?

RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client inquiries.

What will you do?

• Responsible for the professional and expeditious servicing of incoming telephone and email contacts from clients, advisors, and other internal and external partners
• Support the Investment Advisors in general administrative duties in the management of client accounts
• Support the Investment Advisors in the preparation of client reviews and presentations
• Request information and documentation from clients in order to open accounts and keep client files up to date
• Follow up on client trades to ensure proper settlement and delivery
• Monitor all pending transfers to ensure completion on a timely basis

What do you need to succeed?

Must-have

• Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
• Meticulous attention to detail and excellent time management skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Minimum of 2 years of experience in the financial services sector
• Ability to work as part of a team

Nice-to-have

• Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH)
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Additional Job Details

1 PLACE VILLE MARIE:MONTRÉAL

MONTRÉAL

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-08-22

2024-09-15

• Location: 385 Passmore Avenue, Scarborough, ON M1V 4B3, Canada

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Additional Details:PFT Shift: Mon-Fri 0700AM-1600PM

The PSW/HCA/CCA provides direct personal support and care to patients to fulfil the physical, intellectual, emotional, social and spiritual needs of patients in accordance to polices, procedure and work routines.  Assists in providing direct care such as ambulation, feeding, bathing and grooming.
For Union Jobs, please refer to the collective agreement and provide the following additional information in the Job Description:

Union Classification (Title): PSW / HCA as applicable 

Salary:  As per Collective Agreement 

Access to reliable vehicle in community home care is required

For both Non- Union and Union jobs, the below description will apply:

Qualifications
1)    Completed a PSW Program or HCA/CCA certification that meets the appropriate standards as required for the position
2)    Experience in Long Term Care or community home care setting with exposure to dementia and palliative care is preferred
3)    Knowledge and experience in care planning systems and documentation
4)    Ability to communicate positively with other staff, residents/patients and families
5)    Ability to provide care in accordance with application legislation, job routines, nursing care plans, ability to read and write English and understand verbal and written instructions in English
6)    Experience working independently in Community Home Care is an asset

Application deadline: 2024-08-30 

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Closing Date:

septembre 02, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Coordinate front-line service processes and operational processes related to the planning and implementation of adaptive testing and services. Directly supervise test proctors, internal and external service providers (sign language interpreters, note takers, transcribers, etc.) and act as their primary point of contact. Find solutions to special requests, seize opportunities to review, develop and implement processes according to best practices. Communicate promptly, effectively and accurately and find solutions to the many problems presented in order to develop a rewarding academic experience. The incumbent will be required to work on shifts (days, evenings, weekends) and the schedule may be adjusted or modified to meet operational demands of the Centre. 

In this role, your responsibilities will include:

• Provide front-line service to students: Act as a resource person for the community by providing information in person, in writing or by telephone on the various services offered, eligibility requirements, university life, student services, university regulations and other options for post-secondary studies, while ensuring the quality of the information provided, in both official languages.
• Assess needs and make recommendations: Anticipate, analyze and interpret student needs, determine policies and processes to be implemented, diagnose and make recommendations to address student issues, and ensure implementation of recommendations. Resolve complex problems and ensure the necessary follow-up.
• Human Resources: Responsible for the hiring process of administrative staff under direct supervision: sorting resumes, organizing and managing selection committees and making recommendations on candidate selection, to ensure that vacancies are filled on time to meet operational needs. Approve leave and conduct performance appraisals for employees under his/her supervision. Interpret collective agreements and apply University procedures and regulations.
• Supervision: Supervise work performed by employees and suppliers under his/her responsibility. Determine priorities, advise on the achievement of individual objectives, develop training plans (group and individual), motivate staff, provide coaching and feedback. Promote management tools to enhance employee engagement within the sector in order to maximize productivity and minimize turnover.
• Staff training: Develop and deliver the content required for the training of employees under his/her responsibility. Ensure that they have the training and tools they need to carry out their responsibilities effectively and efficiently.
• Course and exam management: For students with disabilities under his/her responsibility, coordinate course and exam schedules with identified service providers. Validate information and coordinate the human resources allocation process in line with student needs. Coordinate operational logistics and ensure that the necessary staffing levels are in place. Ensure that services rendered meet the needs identified by Learning Specialists.
• Electronic file management: Organize and maintain electronic files and records in accordance with internal processes and policies, and exercise ethical judgment when handling confidential information.
• Review work methods: Design and implement new or modify existing processes, procedures and work methods, and ensure team compliance in order to continuously improve activities to maximize productivity and efficiency. Review and fine-tune existing processes to increase team productivity and efficiency.
• Process planning: Anticipate, analyze and interpret needs, determine policies and procedures to be implemented. Develop an operations schedule and determine the resources needed to meet deadlines. Plan, develop and apply work methods and tools to improve performance and service quality.
• Reporting and data management: Conduct analysis and research, compile data, statistics and other information to produce reports to support discussions, decision-making and special projects.
• Project Management: Plan and manage assigned projects. To this end, specify project scope, define project milestones, track all relevant progress, make adjustments during the course of projects, and ensure effective communication among stakeholders. Manage and monitor the execution of projects assigned to his/her team.
• Representation and information transfer: Participate in various committees and meetings related to business processes or student services and transfer information to the team. Work closely with departments, services and associations to ensure quality and relevance of services. Act as a consultant to faculties and university services.
• Documentation: In collaboration with various stakeholders, prepare and revise relevant information reflected on the web and in various publications. Prepare documentation related to academic accommodations to contribute to an enriching university experience. Write and update internal manuals on procedures, processes and systems related to the incumbent's responsibilities.

What you will bring:

• Bachelor's degree in health sciences, psychology, education or related field (or equivalent experience).
• At least 2 years supervisory experience.
• Extensive knowledge of high school, college, undergraduate and graduate school programs and a minimum of 5 years experience in a school environment.
• Knowledge of administration normally acquired through post-secondary training and several years' experience in a similar role. 
• Experience in providing customer service.
• Experience in interpreting, communicating and implementing procedures, policies and methods.
• Hands-on experience with computer applications such as Microsoft Office Suite, the University of Ottawa's Student Information System (SIS) and Talisma, as well as standard computer tools (Windows, Internet, e-mail).
• Ability to deal with conflicting priorities and meet tight deadlines in a fast-paced work environment.
• Ability to concentrate in an open, stimulating environment where multiple interruptions are a constant reality. 
• Ability to manage multiple files with attention to detail.
• Ability to make decisions that may have an impact on students, employees or department members.
• Tact, diplomacy, discretion and good judgment. 
• Bilingualism - French and English (oral and written).
• Experience in collecting and analyzing data and writing administrative and statistical reports.
• Experience in implementing strategies and activity plans for students.
• Excellent communication skills to understand the needs of students and employees. 
• Excellent organizational skills 
• Organizational and analytical skills, excellent judgment and attention to detail. 
• Knowledge of the University's administrative structures and processes is an asset.

Closing Date:

September 02, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Closing Date:

September 01, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Position purpose:

The HR Generalist provides advisory services to corporate or strategic HR Managers within a designated faculty or service on matters involving recruitment and selection, classification, performance and development management, labour relations, training and development, benefits, health and safety and other HR functions. This position provides input to integrate HR related policies and processes with the faculty/service’s strategic direction and initiatives. The HR Generalist analyzes problems and issues to identify and recommend appropriate intervention and implement solutions. As a trusted consultant, the HR Generalist works with the management team to address their human resources needs through an analysis of short, medium and long term requirements, the implementation of best practices, recommendations, developing plans to address issues and monitoring results. Acts as the primary point of contact between central Human Resources and the faculty/service.

In this role, your responsibilities will include:

• Integration of HR Processes: Responsible for the integration of human resources management processes and systems in the designated faculty/service planning or management framework. Develop and maintain an in depth understanding of both legislated and University of Ottawa human resources policies, procedures and practices and their impact on faculty/service’s operations. Participates in the development of local HR processes and practices and ensures their contribution to the achievement of faculty objectives.
• Advisory Services: Provide consulting services and support to Directors, Managers and Supervisors on complex issues related to all areas of human resources management. Identify human resources management problems/issues/implications associated with operational plans and recommend solutions that meet the faculty/service’s needs.
• Recruitment and Selection: Coordinate all aspects pertaining to the posting and selection process in accordance with relevant human resources policy and procedures and collective agreements.
• Labour Relations: Provide advice and support to HR management on all areas of employee relations, including matters involving discipline, performance, attendance, and other conflict situations. May conduct investigations to recommend appropriate actions including disciplinary/administrative measures and probation extensions. In support to the management team, may participate in grievance resolution processes at stage one (1). In collaboration with the management team and central Labour Relations, address and resolve issues related to accommodation, disability management, harassment and other health and safety issues. May participate in collective bargaining and in negotiation committees.
• Orientation and On-boarding: Promote understanding and acceptance of University HR policies, programs, processes and practices by providing information during new employee orientation sessions and by providing information to staff on the need and reasons for specific policies/procedures and how they can contribute to the achievement of faculty/service objectives.
• Training and Development: Support managers in their evaluation of employees’ needs in relation to training and professional development and monitor training activities. Collaborate with managers to develop training plans to address shortfalls, review the adequacy of selected delivery mechanisms and recommend adjustments to training schedules, priorities and mechanisms. Prepares reports on training activities within the faculty.
• Classification and Job Evaluation: Provide advice to management on organizational structure and job design. Provide advice and support to management on job description writing and job evaluation process.
• HR and Succession Planning: In collaboration with central HR, provide human resources planning advice to the management by researching and developing demographic data, developing plans outlining anticipated turnover, developing succession plans and integrating these into overall faculty/service plans. Analyze demographic and HR planning data to identify the root causes of particular problem areas (e.g. excessive turnover) and make recommendations on possible interventions to address underlying problems and issues.
• Performance Management: Provide advice and support to management and staff on matters related to the University’s performance appraisal program. Recommend actions which may enhance individual employee performance, commitment and personal growth. Act as primary contact person for questions related to the Performance Management program and software.

What you will bring:

• Knowledge of human resources (recruitment and staffing, classification, job evaluation, compensation and performance evaluation) normally acquired through postsecondary education or equivalent experience
• Minimum 3 years of experience in human resources
• Experience in at least 3 of the following HR disciplines: staffing, classification, employee relations, organizational development and career development
• Knowledge and experience in the application of practices and laws governing human resources
• Knowledge of HRM challenges, trends and practices
• Knowledge and experience in the application and interpretation of collective agreements
• Experience using computer systems and software such as Windows, word processors, spreadsheets, databases, e-mail and the Internet
• Experience in analysis and problem-solving
• Ability to work with minimal supervision, in a team environment, under pressure with firm deadlines
• Ability to work under pressure, to meet firm deadlines and to work in a team environment Initiative, leadership, judgment and autonomy
• Strong organizational skills
• Proven ability to work with discretion and tact
• Bilingualism - French and English (spoken and written)

Position Purpose

Promotes and enhances the public profile of the university’s research excellence by providing strategic direction and leadership for both internal and external communications.

As a communication leader, provides vision, leadership, expertise, strategic operation and tactical advice to the research community. Responsible for the development and implementation of innovative communications and marketing strategies and major events with the objective of raising the profile of uOttawa research internally and externally on a local, national and international scale.

Manages the communications and marketing team to promote uOttawa research in a wide range of communications channels, including Web and print, video, social media, media releases, advertising and events and marketing materials. Ensures that all communications materials and strategies support the research sector’s reputation and its main objectives.

In this role, your responsibilities will include:

• Leads the development and implementation of vision, communications and marketing plans and strategies for the OVPRI, providing expert advice on best practices and resources that improve reach and engagement with internal and external audiences.

• Creates and articulates short and long-term project-specific communication plans targeted for internal dissemination and buy-in, in cooperation with the Vice-President, Research and Innovation.

• Directs the communications efforts of the Vice-President, Research and Innovation, Associate Vice-Presidents, Research and, occasionally, the President by developing compelling key corporate messaging about the University’s research priorities to key target audiences, influencing stakeholder engagement. This includes providing speaking notes and writing speeches.

• Provides strategic communications planning and editorial expertise to researchers, faculty communications teams and services within the Office of the Vice-President, Research and Innovation with the aim of improving their communications and marketing activities.

• Leads the development of strategic direction for communications and marketing related to research by setting priorities, processes, defining audiences, adopting various methods and establishing key performance indicators.

• Elaborates, manages and controls the communications and marketing budget to ensure the optimal use of resources in order to meet the OVPRI’s priorities and goals efficiently.

• Leads the planning and management of all research events, such as ministerial announcements, research symposia, VIP conferences, etc., in order to enhance the visibility of the University of Ottawa.

• Maintains direct ties with external clients, including academic and community leaders, elected officials, media, granting agencies and research organizations in order to promote the University of Ottawa’s research activities within the broader community and to identify potential outreach and collaboration opportunities.

• Responsible for ensuring that the most up-to-date editorial practices are applied to research material, staying abreast of developments in the fields of research and communication, and facilitating the sector’s adaptation to changing patterns in media consumption.

• Designs, establishes and maintains an organizational structure and staffing level to effectively accomplish the University's goals and objectives.  Oversees recruitment, training, supervision and evaluation of Communications and Marketing Research staff.

• Hires, manages and oversees the work of external suppliers, such as freelance writers, translators, photographers, videographers and designers, for the production of printed and audiovisual material, among other communications tools.

What you will bring:

• A minimum of a graduate degree in the fields of communications, journalism, marketing or a related area
• A minimum of ten (10) years of progressive experience of providing strategic communications advice to senior executives.
• A minimum of 10 years of leadership and management experience in communications and marketing, writing and editing in French and English for print and the Web
• Extensive experience in the development and implementation of strategic communications and marketing plans, including digital and print strategies, media relations, advertising and events management
• Minimum of 5 years of human, financial, resource and project management as well as  demonstrated ability to diplomatically and successfully resolve conflict
• Proven abilities in building partnerships and/or collaborative working relationships with a wide variety of internal and external stakeholders
• Excellent ability to co-ordinate a variety of tasks under pressure, managing priorities, meeting strict deadlines and following up on deliverables
• Demonstrated initiative, autonomy and excellent leadership skills to foster commitment and cooperation within the communications team
• Sound judgment, initiative, tact and diplomacy, as well as a high level of discretion in handling confidential information
• Ability to quickly assimilate complex information and to translate this information into plain language for a variety of audiences
• Excellent interpersonal and communications skills in English and French (written and verbal).
• Strong skills in leading, motivating and coaching professional communications teams

Closing Date:

septembre 13, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

• Location: 8481 Place Marien, Montreal-Est, QC H1B 5W6, Canada

This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

Preferred Qualifications:August 21 to August 29