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Customer Service Agent Full-time Job

City Of Ottawa

Customer Service   Ottawa
Job Details

Requisition ID: 15855 
Department: Finance and Corporate Services Dept. 
Service: Service Ottawa 
Branch: Counter Services Branch 
Employment Type: Multiple Full-time Temporary -Up to 1 year; Multiple Full-time Permanent
Work Hours: 35.00hours per week  
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $61,663.42- $72,157.54 annually (2024 rates of pay) 
Location: Various locations   
City: Ottawa, ON 
Job Category: Administrative and Support Services 
Application Close: 30/06/2025 

*Applications received will be used to staff current and on-going requirements for 12 months.

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

  • Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
  • Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
  • Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.
  • Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

  • Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
  • Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
  • Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
  • Organize, multi-task and prioritize work
  • Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
  • Work independently and in a team setting
  • Possess an excellent attendance record 
  • Punctual, reliable and dependable
  • Flexible and adaptable to deal with varying situations
  • Strong listening/comprehension skills
  • Strong organizational skills

WHAT YOU NEED TO KNOW

  • Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.      
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
  • Driver’s License Requirement: This position requires the successful candidate to use their own transportation.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Customer Service Agent

City Of Ottawa
Ottawa
  Customer Service Full-time
Requisition ID: 15855  Department: Finance and Corporate Services Dept.  Service: Service Ottawa  Branch: Counter Services Branch  Employment Type: Multiple Full-time Temporary -Up...
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Jun 23rd, 2025 at 13:57

Senior IT Developer Full-time Job

TD

IT & Telecoms   Toronto
Job Details

Work Location:

Toronto, Ontario, Canada

 

Hours:

37.5

 

Line of Business:

Technology Solutions

 

Pay Details:

102,200 - 125000 CAD

 

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

 

Job Description:

 

Company Description:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.

 

With more than 6,900 professionals operating out of 32 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

 

We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.


Job Description:

 

The Mass and Core Payment Technology Team is looking for a Senior IT Developer to contribute to the applications build from scratch as well as maintain them.

 

The Mass and Core Payment team is responsible for

Creating new payment rails like mentioned in #2 and #3 Enhancing current payment rails like Visa Money Transfer, North bound Money Movement, Domestic Account to account, Domestic Bill payments, EFT's, ACH's Enhancing shared services like File transformations app interfacing mailboxes/kafka

 

The core dev team is in Toronto with support being provided by onshore and Singapore resources.

 

The ideal candidate would be a self-starting, motivated and high-performing individual who looks forward to being a strong contributor in a dynamic technology organization at a major bank. This complex role is on a team of highly talented technologists delivering solutions to the global markets business, risk managers, as well as other functions within the dealer. The candidate will be required to effectively build upon the intraday platform and collaborate closely with the TDS Data Platform and various valuation data producers.

 

Role Responsibilities:

  • Application development activities. Hands-on experience with Java/Springboot applications.

  • Actively contributing code and laying the foundation for technical features that junior developers will be able to build upon.

  • Working closely with technology and business stakeholders to gather feedback, shape technical requirements and help maintain an accurate roadmap for your own work.

  • Coordinate development efforts across project(s) with senior/junior developers in the team.

  • Debug production issues quickly and effectively with an eye towards improving maintainability over the long term.

  • Ensure our platforms are reliable, scalable, secure, and extensible.

  • Readiness and motivation to work autonomously in a developer capacity on a diverse range of activities (e.g. design, support of technical business solutions)

  • Participate in complex applications and systems development, programming.

  • Propose solution options.

  • Support knowledge management processes and ensure knowledge is codified and managed.

  • Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind.

  • Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues).

 

Qualifications and Skills:

 

Must Have Skills:

  • 7+ years development and End to End design experience (J2EE, Java 8)

  • 7+ frameworks like Spring, Spring MVC, Spring boot, Spring Security (OAuth, LDAP)

  • 3+ years RESTful API

  • 3+ years database knowledge preferred oracle

  • Hands- on experience with development tools and frameworks such as Maven, Jenkins, Gradle, Git, and Nexus.

  • 1+ years building kafka based application (Kstream/producer-consumer)/MQ

  • Strong knowledge of core Java

  • Experience working on Banking Domain Projects

 

Good to Have:

  • Building/Worked on File Processing applications.

  • Agile/Waterfall and SDLC/PMLC processes

  • Hands- on experience of SSO, MFA, PingFed, OIDC, OAuth, API gateway

  • Continuous Integration and Test-Driven Methodologies

 

Education

  • BS/BA degree in Computer Science, Engineering, Mathematics or equivalent work experience.

 

Additional Information:

 

Join in on what others in TDS Technology are doing:

  • Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

  • Learn voraciously, stretch your thinking, share your knowledge and educate others.

  • Communicate and collaborate with both technical and non-technical professionals.

  • Cultivate winning relationships by building trust with business and technology partners.

  • Share our commitment to productivity, effectiveness and operational efficiency

#LI-Tech

Senior IT Developer

TD
Toronto
  IT & Telecoms Full-time
Work Location: Toronto, Ontario, Canada   Hours: 37.5   Line of Business: Technology Solutions   Pay Details: 102,200 - 125000 CAD   TD is committed to providing fair and equitable...
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Jun 23rd, 2025 at 13:55

Senior Contracts Advisor Full-time Job

Suncor Plc

Human Resources   Calgary
Job Details

In this role, you will facilitate contract negotiations, provide confirmation support, and collaborate with internal stakeholders to ensure the organization’s contractual arrangements align with regulatory standards and company policies and procedures.

Minimum Requirements:

  • 8-10 years experience of relevant contract management experience in the energy industry, with a strong focus on commodities

  • Post–secondary education in business, economics, legal, supply chain or related field

  • Ability to understand, interpret, and apply legal contractual terms with proficiency

  • Excellent computer skills (advanced MS Excel); knowledge of SharePoint and Power BI would be considered an asset

  • Previous experience with SAP, TriplePoint CXL or other Energy Trading & Risk Management (ETRM) system would be considered an asset

  • Ability to meet tight deadlines with a high degree of accuracy and efficiency

  • Excellent analytical and problem-solving skills with the ability to build positive relationships across the organization

 

Responsibilities:

  • Review, draft and negotiate various commodity master agreements which may include GasEDI/NAESBs, ISDAs, crude oil, products and LPG purchase and sale agreements

  • Partner with internal stakeholders including Legal Affairs, Credit, Compliance, Tax and Front Office in the review and drafting of standard and non-standard agreements

  • Initiate and lead the continuous improvement of industry precedent agreements and Suncor’s contract templates

  • Develop and refine contract management policies and procedures to streamline contracting processes and reduce potential risk

  • Coordinate new counterparty set-up with various stakeholders including Credit and Compliance

  • Maintain contracts within Suncor’s system of record and in accordance with company document retention policies

 

Location and other Key Details:

  • This is an office-based role; you will work out of our Calgary head office located in the Suncor Energy Centre (150 – 6th Ave SW)

  • Hours of work are a regular 40-hour work week, Monday to Friday

  • Our business professional roles follow internal compensation guidelines and the pay band will generally be based years of experience and scope of work

Senior Contracts Advisor

Suncor Plc
Calgary
  Human Resources Full-time
In this role, you will facilitate contract negotiations, provide confirmation support, and collaborate with internal stakeholders to ensure the organization’s contractual arrangeme...
Learn More
Jun 23rd, 2025 at 13:53

Communications Advisor Full-time Job

Suncor Plc

Marketing & Communication   Calgary
Job Details

This position requires initiative and an ability to work collaboratively with peers and senior business leaders to deliver strategic content that highlights and reinforces business priorities.

 

Minimum requirement:

  • University degree or related post-secondary diploma / certificate in Communications, Public Relations, Business, Journalism or associated field 

  • 6-10 years of relevant experience in content creation, copywriting, or communications—preferably in a technical or industrial sector 

  • Excellent written and verbal communication skills 

  • Strong organizational skills 

  • Knowledge of various communications channels including digital and social media  

  • Proficient with Microsoft Office suite with strong working knowledge of Outlook, Word, Excel and PowerPoint 

 

Additional Skills:

  • Professional association member and / or professional accreditation an asset  

  • Experience in Crisis Communications and Media Relations an asset 

  • Oil and gas industry or other energy sector experience preferred 

  • Experience in CP style 

  • Bilingualism an asset 

 

 

Accountabilities: 

  • Develop, write and edit high-quality content 

  • Strong business acumen with ability to translate complex technical and operational information into clear, engaging content 

  • Collaborate with subject matter experts and cross-functional teams to source and ensure accurate content  

  • Maintain and update editorial calendar in alignment with content strategies 

  • Follow appropriate approval process for routine work 

  • Monitor industry trends to identify new content opportunities 

  • Ensure all content adheres to brand guidelines, tone of voice, and legal/compliance standards 

  • Analyze content performance using metrics and suggest improvements based on data insights 

  • Conduct research to support content development 

  • Occasional weekend and evening on-call availability as part of our crisis communications rotation 

  • Optimize content for search engines and understand performance metrics 

  • Manage multiple projects simultaneously, ensuring deadlines are met 

  • Familiarity with change and reputation management is an asset 

 

 

Location and other Key Details:

  • You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.

  • This is an office based role, hours of work are a regular 40-hour work week, Monday to Friday

  • Our business professional roles follow internal compensation guidelines, and the pay band will generally be based years of experience and scope of work.

Communications Advisor

Suncor Plc
Calgary
  Marketing & Communication Full-time
This position requires initiative and an ability to work collaboratively with peers and senior business leaders to deliver strategic content that highlights and reinforces business...
Learn More
Jun 23rd, 2025 at 13:52

Sales Associate Full-time Job

Rogers Communications Inc.

Sales & Retail   Calgary
Job Details

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

 

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

 

As a Sales Associate, you can expect to:

  • Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
  • Promote Rogers & Fido brands, including Rogers Mastercard 
  • Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
  • Participate in community events and outreach efforts to support local small businesses.
  • Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

 

What’s in it for you:

  • Competitive compensation plus commissions
  • One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
  • Mental Health and Support benefits- 100% coverage
  • Employee and Family Assistance Program benefits
  • Employee discounts that can offer up to 50% off our Rogers & Fido products and services
  • A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
  • A flexible schedule, including evenings & weekends (Min 20 hours/week)
  • Career growth and development opportunities

 

What we’re looking for:

  • You are great with people and are passionate about delivering an exceptional customer experience
  • You love being part of a team and are a great collaborator
  • You are excited and inspired by technology
  • You meet the minimum age of majority in your province
 

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

 

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 3625 Shaganappi Trail Nw (5501), Calgary, AB
Travel Requirements: Up to 10%
Background Check(s) Required: Canadian Criminal Record Check 
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 298401

Sales Associate

Rogers Communications Inc.
Calgary
  Sales & Retail Full-time
Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand...
Learn More
Jun 23rd, 2025 at 13:50

CLIENT SUPPORT COORDINATOR Full-time Job

EspaceProprio

Customer Service   Québec
Job Details

As a Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

 

The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues, all relevant related documents, obtaining the necessary signatures and following up with clients. She or he also performs various administrative tasks and provides support to the team in the area.

 

CHALLENGES TO BE MET

  • Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases

  • Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices

  • Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done

  • Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support

  • Work in a team environment with other support functions and deliver on completing all administrative tasks that are assigned to the queue system

  • Support account managers to help them reach business development targets

  • Managing stationery orders, organizing catering services, and ensuring the smooth operation of the business center.

 

WHAT WE ARE LOOKING FOR

  • Bachelor degree in Business Administration, College diploma in accounting o

  • Between 1 to 3 years experience in a similar role

  • The ability to analyze and interpret financial statements is considered an asset

  • Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues

  • Strong organizational skills and ability to prioritize and deal with various situations at all times

  • Ability to work independently and meet tight deadlines

  • Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team

  • Working knowledge of MS Office (Word, Excel, Outlook )

  • Excellent writing and speaking skills in French and English is an asset.

CLIENT SUPPORT COORDINATOR

EspaceProprio
Québec
  Customer Service Full-time
As a Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office ac...
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Jun 23rd, 2025 at 13:49

ADMINISTRATIVE ASSISTANT Full-time Job

BDC

Administrative Jobs   Montréal
Job Details

We are looking for a highly organized and proactive Administrative Assistant to support our Chief Economist and the Vice-President of External Communications. This role requires a rigorous person with excellent coordination skills, including complex travel planning, and the ability to provide day-to-day administrative support in a bilingual and dynamic environment.

 

CHALLENGES TO BE MET

  • Coordinate travel logistics (domestic and international): flights, accommodations, itineraries, expense reports.

  • Manage calendars, organize meetings in different time zones, and prepare briefing documents.

  • Support the preparation of presentations, reports and communications for internal and external audiences.

  • Liaise with internal teams and external stakeholders to ensure smooth coordination.

  • Process invoices, purchase orders and expense reports in accordance with internal policies.

  • Provide ad hoc support to the Executive Assistant as required.

 

WHAT WE ARE LOOKING FOR

  • Diploma of Collegial Studies (DEP or DEC) in office automation technology or related field.

  • Minimum of 3 years of relevant experience in administrative support, ideally in a corporate or public affairs context.

  • Demonstrated experience in managing complex travel and executive agendas.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

  • Excellent organizational, time management and prioritization skills.

  • Excellent oral and written communication skills in French and English.

  • Discretion, diplomacy and professionalism.

  • Ability to work independently and adapt to changing priorities.

 

#INDHP

ADMINISTRATIVE ASSISTANT

BDC
Montréal
  Administrative Jobs Full-time
We are looking for a highly organized and proactive Administrative Assistant to support our Chief Economist and the Vice-President of External Communications. This role requires a...
Learn More
Jun 23rd, 2025 at 13:47

Customer Service Team Lead (Night and Weekend) - DuProprio Full-time Job

EspaceProprio

Customer Service   Montréal
Job Details

DuProprio is currently looking for a Customer Service Team Leader for evening and weekend shifts . 

 

 Sounds like a good fit? Would you like to put your passion to good use and join the customer service team as a Customer Service Team Leader

 

Reporting to the Deputy Director of Residential Services, your responsibilities will include leading, mentoring, and developing customer service advisors to ensure the quality of services offered to clients. You will play a key role in human resources management, strategic planning, and customer satisfaction.  

 

Concretely , what do your days look like  ? 

  • Organize sessions to support individual and collective progress ; 

  • Implement actions to achieve the department's objectives ; 

  • Plan and supervise initial and ongoing training with the training team ; 

  • Identify training needs to support business objectives; 

  • Ensure adherence to timetables and ensure proper planning and management of resources with the workforce planner ; 

  • Distribute tasks and ensure their execution ; 

  • Prepare and lead team meetings ; 

  • Participate in various tasks related to human resources management such as recruitment and performance management ;

  • Ensure sound management of complaints, monitor surveys and provide exemplary customer service; 

  • Identify optimization opportunities and contribute to improvement strategies.

 

What do you need to be a customer service team leader with us ? 

  • Accumulate 2 to 5 years of experience in customer service, including experience in management , supervision or team coordination ; 

  • Be available three days a week from 10:30 a.m. to 7:00 p.m., as well as Saturday and Sunday from 8:00 a.m. to 3:00 p.m.;

  • Supervise the team with mobilizing leadership, promoting autonomy, innovation and accountability ; 

  • Develop a clear operational vision aligned with the organization's strategic objectives ; 

  • Have a proactive approach in defining and implementing continuous improvement strategies ; 

  • Demonstrate an ability to lead projects or initiatives aimed at improving customer experience or internal operations ; 

  • Demonstrate managerial courage and be able to face uncomfortable situations ; 

  • Provide exceptional customer service by placing customer needs at the heart of priorities ; 

  • Communicate effectively orally and in writing ;

  •  Be able to clearly convey expectations and give constructive feedback; 

  • Have excellent management of time, priorities and resources ; 

  • Use technological tools (CRM, office software, communication platforms) with ease ; 

  • Adapt to changes and demonstrate flexibility in a changing context.

 

Benefits that make a real difference : 

  • A group insurance program paid in part by the employer (drug, dental, travel, life, disability insurance, etc.) including a $5,000  health account ; 

  • A bonus system to highlight and reward your work ;  

  • A generous vacation policy ; 

  • 5 days of paid floating leave upon starting your job; 

  • Access to an employee and family assistance program ( EAP F ) ;  

  • A telemedicine service ; 

  • An annual allowance of $ 20 for your sports and cultural activities ; 

  • A day of paid leave when you move and for volunteering; 

  • Several employee discounts so that you can carry out your real estate projects with complete confidence and at lower costs . 

  • An annual base salary plus a performance-based commission plan . 

 

And we don't stop there, because we really care about you: 

  • A hybrid and flexible teleworking formula; 

  • An integration process to quickly familiarize you with your work environment and our services; 

  • A work environment that prioritizes both your professional development and your personal growth ; 

  • A social club that ensures your daily life with us is pleasant and stimulating; 

  • Collaborative teamwork where your wildest ideas are welcomed and even encouraged. 

 
 
 
 
 
 
 
 
 

 

 

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

 

 

#LBDP

#LI-Hybrid

Customer Service Team Lead (Night and Weekend) - DuProprio

EspaceProprio
Montréal
  Customer Service Full-time
DuProprio is currently looking for a Customer Service Team Leader for evening and weekend shifts .     Sounds like a good fit? Would you like to put your passion to good use and jo...
Learn More
Jun 23rd, 2025 at 13:46

Security Attendant I Full-time Job

City Of Vancouver

Security & Safety   Vancouver
Job Details

Main Purpose and Function

Known as the “living room of the Downtown Eastside,” Carnegie Centre offers educational, recreational, cultural and social programming for the benefit of low income people of the Downtown Eastside.

The Security Attendant I is a front line position with primary responsibilities in relationship building with community members, and Centre safety, security, access control and incident response and reporting. Security Attendants work to ensure that the Centre is safe, welcoming and inclusive spaces for the public and staff. Violence prevention is a priority at the Centre. Security Attendants are expected to use defusing/de-escalating skills when responding to all volatile situations. Physical intervention is always a last resort.

 

Specific Duties/Responsibilities 

  • Monitoring entrances and facilitating access control of the facilities;
  • Monitoring and upholding the Centre’s Cod of Conduct and standards of behaviour are being observed;
  • Making regular patrols of the building;
  • Providing support in the event of an emergency including first aid and overdose response;
  • Understanding the needs of and assisting patrons in a supportive manner by providing information and making referrals on the services and activities provided by the Centre and other community partners;
  • Assisting with front desk clerical activities such as answering phones, distributing mail, simple data entry when needed;
  • Communicating information to other staff by way of log entries, incident reports and emails;
  • Communicating effectively using a two-way radio;
  • Maintaining health and safety standards;
  • Receiving routine deliveries;
  • Ability to understand and uphold occupational health and safety policies and procedures
  • Performing janitorial and other duties as required.

 

Minimum Qualification Requirements

Education and Experience:

  • Completion of Grade 10 (Grade 12 preferred);
  • Knowledge of the Downtown Eastside community, local agencies, and services;
  • Considerable knowledge of the Carnegie Community Centre’s rules, services and operations
  • Experience working in a community, social service or health care environment would be an asset
  • Occupational First Aid Level I certification or the ability to obtain one would be an asset
  • Fluency in a second language would be an asset

 

Knowledge, Skills and Abilities:

  • Considerable knowledge of the Downtown Eastside, agencies, services and resources
  • Considerable knowledge and understanding of addictions, mental illness, conflict resolution and violence prevention
  • Proven ability to establish and maintain effective working relationships
  • Proven ability to communicate effectively orally and in writing, including writing incident reports
  • Proven ability to work with minimal supervision
  • Proven ability to respond to incident using defusing and de-escalation techniques
  • Proven ability to respond to emergencies, walk long distances, and carry heavy items using moderate strength and agility
  • A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.
 

 

Business Unit/Department: Arts, Culture and Community Services (1200) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: July 2025 

Position End Date: October 2025 

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour

 

Application Close: June 22, 2025

Security Attendant I

City Of Vancouver
Vancouver
  Security & Safety Full-time
Main Purpose and Function Known as the “living room of the Downtown Eastside,” Carnegie Centre offers educational, recreational, cultural and social programming for the benefit of...
Learn More
Jun 13th, 2025 at 18:38

Human Resources Business Partner Full-time Job

City Of Saskatoon

Human Resources   Saskatoon
Job Details

Division: Human Resources 

Department: HR Client and Advisory Services

Term: 1 Permanent Full Time position available.

Closing Date: This position will remain posted until filled

Labour Group: ESA 

Posting:  4294 

The work you'll be involved in:

The Human Resources (HR) Business Partner works collaboratively as part of an integrated business-facing HR team to deliver exceptional services and advice and effective people programs in support of business objectives. This includes providing proactive and strategic guidance and consultation to enhance and develop the workforce and drive engagement within the City of Saskatoon. The Business Partner formulates partnerships across the human resource department to facilitate the delivery of value-added services to management and employees that reflect the business values and objectives and plays a vital role in providing guidance and support on a wide range of strategic and operational HR issues. They work closely with leaders and team members to foster a vibrant, friendly work environment that promotes strong collaboration, creativity, high performance and continuous learning.

Who we are looking for:

The Human Resources Business Partner's responsibilities will include: 

  • Serves as a liaison coordinates between the project and HR to understand business priorities and assesses needs in staffing, organization design, performance management, change management, employee relations, new leader coaching, talent management and career development
  • Recommends HR solutions, drive initiatives, implement new processes or tools in support of business priorities, project operations and overall team engagement
  • Meets with project leaders and managers regularly to update on HR initiatives, discuss HR issues and collect feedback on team concerns
  • Diagnoses organizational challenges, develop solutions and partner with managers to implement action plans
  • Drives the implementation of HR strategies and initiatives that align with the business priorities and goals of assigned client groups
  • Collaborates internally with other areas of HR to deploy services that are required to be executed in the areas of development & training, recruitment & onboarding, performance and compensation reviews. Provides support for escalated cases from HR Services
  • Collaborates with the Labor Relations team, provide field level support to leaders in the interpretation and implementation of collective agreements, employment legislation, labour relations developments and employment standards. Provide support as required in grievances, mediation, arbitration, and collective bargaining preparation and  implementation
  • Coordinates initiatives that enhance work relationships and staff and retention
  • Partners with business leaders to support the communication and transition plan on change initiatives impacting the business
  • Works closely with management and employees to improve relationships, build morale and increase productivity and retention
  • Provides general direction and guidance on workforce and succession planning as well as plan business unit restructuring
  • Develops and nurture partnerships through human resources to bridge the divide between management and employees
  • Advocates and champions the HR operating model within the business. Proactively contributes to the transformation of the HR operating model, with the aim of creating an integrated HR function that is scalable, flexible, and efficient
  • Maintains awareness of the culture, plans, financial position, and competition of the business units under the HR purview
  • Analyzes trends and metrics in partnership with other HR teams in order to develop and enhance solutions, processes, and programs that address current problems and to avoid future ones using considerable judgement
  • Provides authoritative technical, professional advice and recommendations to influence internal and external contacts
  • Assists in the measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization
  • Builds trusted relationships with senior stakeholders and leaders in the business
  • Performs other duties as assigned

Who we are looking for:

Typically to be successful in this role, a person will have:

  • Degree in Human Resources, Commerce, Business Administration or related field from a recognized University. Educational and experience equivalences may be considered
  • HR accreditation such as Chartered Professional in Human Resources (CPHR) is  preferred.
  • Seven to nine years' relevant and progressive experience providing guidance and services to leaders in the areas of workforce planning, talent management, employee relations, organizational development, organizational design and change management
  • Thorough knowledge of current philosophies and strategies used to enhance relationships between unions/employees and organizations
  • Experience working in a highly unionised environment, ability to advise on CBA contracts and support managers to navigate investigations, discipline procedures and basic grievances
  • Strong client focus and interpersonal skills, with a demonstrated ability to develop and nurture positive working relationships
  • Practical experience designing and delivering talent management and organizational development programs/solutions and evaluating their effectiveness
  • Practical experience managing HR projects and programs, including the ability to lead, motivate and coordinate the work of others
  • Strong learning agility, consulting orientation, client insight, strategic influencing and partnering skills
  • Strong organizational skills, business acumen, encompassing the ability to apply a broader corporate perspective
  • Ability to lead and facilitate meetings/training/sessions and work groups
  • Demonstrated success working in a highly collaborative and team-based environment
  • Possession of a valid Saskatchewan Class 5 Driver’s Licence.

Requires Security Check

 

Additional Requirements

 

Weekly Hours: 40 

Salary Range: $99,636.00 to $117,072.00 CAD per annum (2025 rates)

Human Resources Business Partner

City Of Saskatoon
Saskatoon
  Human Resources Full-time
Division: Human Resources  Department: HR Client and Advisory Services Term: 1 Permanent Full Time position available. Closing Date: This position will remain posted until filled L...
Learn More
Jun 13th, 2025 at 18:36

Customer Care Agent Full-time Job

City Of Saskatoon

Customer Service   Saskatoon
Job Details

Division: Strategy and Transformation 

Department: Communications and Public Engagement

Term: 1  Temporary Full Time position available for approximately 18 months.

Closing Date: 06/20/2025 

Labour Group: CUPE 59 

Posting:  4364 

Job Summary

Under the supervision of the Service Saskatoon Customer Care Centre Supervisor, this position is responsible to provide support and information to customers regarding civic programs and civic services to ensures an exceptional customer experience.

Duties & Responsibilities

  • Receives, documents and responds to a variety of emergent and non-emergent customer inquiries, service requests, concerns and complaints through various communication networks. Compiles, records and tracks customer feedback.
  • Communicates information to the citizens verbally and in writing ensuring responses are communicated as outlined within corporate processes and established service levels.
  • Provides 24 hour – 7 days a week program and service support for the Citizens of Saskatoon.
  • Provides professional in-person customer service and customer care by educating citizens on availability and use of online services.
  • Utilizes all functions within and supports training of the Customer Relationship Management (CRM) system. Manages and maintains information in the corporate knowledge database.
  • Updates communication for service alerts on the City website.
  • Responds to or redirects customer inquiries to the appropriate department and performs customer call backs after inquiry investigations, or as requested by Supervisor.
  • Receives and dispatches work to field staff, prioritizes calls according to urgency and importance and communicates with emergency services, as required.
  • Dispatches crews, vehicles or other field units to appropriate locations by use of radio, phone or computer. Monitors the route and status of field units to prioritize work schedule. Provides field units with information about work orders, traffic, obstacles, and requirements.
  • Acts as a liaison with scheduling groups and field staff to ensure work is completed and arranges overtime callouts as determined by established protocol.
  • Contacts Management on-call groups during emergency situations and for approval of additional staff in order to maintain service levels,
  • Provides suggestions and feedback to improve services offered, departmental processes and procedures citizen services-based knowledge and experience.
  • Assists with the training of new staff, as required.
  • Performs other related duties as assigned.

Qualifications

Education, Training And Experience Requirements

  • Graduation from a recognized business college
    Or
    Graduation from a recognized one year post-secondary business related program.
  • Four years’ related customer service and operational dispatch experience, including resolving concerns of customers and experience working in a customer service business systems Hosted Contact Centre and CRM.
  • Typing speed of 55 w.p.m.
  • Successful completion of, or ability to complete successfully, recognized customer service training.

Knowledge, Abilities And Skills

  • Knowledge of office principles, procedures and systems.
  • Knowledge of business English and arithmetic.
  • Knowledge of fundamental concepts, best practices, methods and/or tools used to store and deliver information such as interactive media, social media, or publication.
  • Ability to work as a team member with minimal supervision.
  • Ability to communicate effectively, orally and in writing.
  • Ability to remain calm and composed when faced with emergent situation
  • Ability to deal courteously, tactfully and effectively with customers.
  • Ability to perform multiple tasks at one time.
  • Ability to research, analyse and interpret information in accordance with established policies and procedures.
  • Ability to solve problems independently.
  • Ability to establish and maintain effective working relationships with the public, contractors and civic employees.
  • Skill in the care and use of office equipment, including computers, with Microsoft Office software, and online computer terminals.

Weekly Hours: 40 

Salary Range: $30.04 to $33.12 CAD per hour (2025 rates)

Customer Care Agent

City Of Saskatoon
Saskatoon
  Customer Service Full-time
  30.04  -  33.12
Division: Strategy and Transformation  Department: Communications and Public Engagement Term: 1  Temporary Full Time position available for approximately 18 months. Closing Date: 0...
Learn More
Jun 13th, 2025 at 18:35

Equipment Clerk Full-time Job

City Of Regina

General Category   Regina
Job Details

Job ID: 2921 

Openings: 1 

Jurisdiction: CUPE Local 21 

Division: Corporate Services 

Department: Facilities & Fleet 

Branch: Fleet Assets 

Location Name: Regina, Saskatchewan, CA 

 

Type of Posting: Internal & External

Employment Type: Permanent

Hourly Salary: $26.14 - $29.1 

 

Date Posted: Jun 13, 2025.

Closing Date: Jun 27, 2025.

 

Position Summary

This position performs physical and clerical work related to the issuance, inventory and storage of the corporation's mobile equipment, stationary equipment, equipment attachments, and small tools.   This position reports to the Equipment Coordinator.

Key Duties & Responsibilities

 

  • Assist the Equipment Coordinator in locating, inspecting, maintaining, inventorying and issuing permanently assigned equipment, pool equipment, small tools and equipment attachments to all the operating divisions as required.
  • Utilize computer-based systems to control the daily movement of assigned equipment; performs minor maintenance and upkeep of computer records relating to permanently assigned and pool equipment; utilizes computerized systems to monitor utilization of corporate equipment by operating departments and divisions.
  • Assist the Equipment Coordinator in sourcing the outside supply of vehicles and equipment from various dealers, suppliers and contractors; prepares purchase orders and processes documentation related to rented and leased equipment.
  • Check the condition of outgoing and incoming equipment; ensures that operators are sufficiently familiar with equipment procedures and practices and assists in performing equipment pre-trip inspections with operators.
  • Perform minor maintenance of equipment; prepares and inspects equipment for field readiness and assists in scheduling pool equipment repairs at the appropriate City garage.
  • Assist in commissioning new vehicles and equipment; installs minor components as required; prepares salvaged equipment for disposal; cleans equipment as required.
  • Maintain the order of stored equipment in various compounds and buildings; ensures that equipment is properly secured and stored in good order in various storage areas as directed by the Equipment Coordinator.
  • Operate corporate equipment; performs pick-ups and delivers equipment as required.
  • Follow all rules and regulations as set out in the Provincial Occupational Health and Safety Act and the City of Regina Occupational Health and Safety Manual.
  • Perform related duties as required.

Key Qualifications

 

  • Typically, the knowledge, skills and abilities required are gained through the completion of Grade twelve (12) supplemented by courses in office administration, windows-based computer software such as Microsoft Office, bookkeeping and customer services skills; combined with a minimum of three (3) years related administrative experience.  A minimum of one (1) to two (2) years experience operating equipment in a construction or maintenance environment.
  •  Basic knowledge of the principles and practices of equipment operation; familiarity with the City of Regina Basic Equipment Operation Manual.
  • Thorough knowledge of equipment operation, maintenance and safety requirements related to equipment commonly utilized by the City of Regina Departments.
  • General knowledge of the structure and organization of City of Regina Departments.
  • Considerable ability to communicate orally and in writing and to understand and carry out oral and written instructions.
  • Ability to operate and maintain computer-based systems and applications related to the equipment co-ordination function such as M5.
  • Demonstrated skill in the use of personal computers and Windows based software programs including Mircorsoft Word and Excel, database and email software
  • Clerical ability to maintain written and electronic records and lists relating to equipment assignments, billing and status
  • Ability to establish and maintain effective and efficient relations with employees of City of Regina Departments and Division.

Working/Other Conditions

 

  • Must possess a valid Saskatchewan driver's license.
  • A 1A license would be an asset.
  • Must possess a valid First Aid certificate.
  • Must be able and willing to perform work of a physical nature in inclement conditions.

 

Additional Requirements:

  • Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
  • Proof of education is required.
  • Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

Equipment Clerk

City Of Regina
Regina
  General Category Full-time
Job ID: 2921  Openings: 1  Jurisdiction: CUPE Local 21  Division: Corporate Services  Department: Facilities & Fleet  Branch: Fleet Assets  Location Name: Regina, Saskatchewan,...
Learn More
Jun 13th, 2025 at 18:32

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