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Customer Financial Relations Representative

In this role, you are responsible for supporting collections and customer service departments for Wolseley Canada's accounts receivable.

What are the benefits for you:

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• Resolve delinquent accounts by collecting late payments
• Encourage and promote our self-service website: Wolseley Express
• Handle a high volume of inbound calls from customers with billing and payment questions
• Perform, track and document collection activities
• Process and resolve inquiries from customers, branch staff, by telephone or email.
• Investigate and resolve disputes within the parameters of the policy
• Resolve billing issues leading to late payments and promote electronic invoicing.
• Resolve customer discrepancies such as discount chargebacks, term disputes, omitted invoices, unauthorized deductions, and misapplied payments.
• Identify and escalate accounts that require third-party action or legal action.
• Reconciliation of customer accounts, if applicable
• Monitor and manage the “Pending Shipment/Notification Display” screen within the authorized limits.

What you will bring:

• Minimum 3-5 years of credit/collection experience; proven track record of successful collections.
• CCP designation or pursuit of CCP designation is an asset.
• Experience working in a customer service role
• Excellent verbal and written communication and negotiation skills
• Ability to work independently
• Microsoft Office experience preferred (Word, Excel and Outlook).
• Attention to detail and precision
• Ability to exercise judgment
• Effective listening skills
• Excellent organizational, time management and interpersonal skills
   

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Responsible to perform PSAs (Potential Supplier Audits), responsible to close out PSA audit short falls.  Responsible to manage the APQP process to support program launches.  Responsible to develop and continually improve our Engineering Feasibility documents to include lessons learned by commodity/component.  Support supply crisis situations related to capacity and quality.  Responsible to develop and improve our current suppliers.

This is an in-office position.

Powering Vehicles, Motion, Work, and Lives since 1966.

Performance Expectations

• Ensure compliance with all legislative requirements in the facility’s geographic location and:
• The Global Operating System Plays;
• OHSAS 18001:2007 Health and Safety Management system standard;
• ISO 14001:2004 Environmental Management System standard;
• IATF/TS16949 Technical Specification Management and Linamar Quality Basics System standards.
• Support, Foster, Promote and Demonstrate Linamar’s Core Values and Leadership Behaviors.
• Maintain balance between customer, employee, and financial satisfaction by maximizing facility/department Performance Indicators (Linamar Supplier Scorecard System).
• Supply Management including APQP, Launch, PSA’s and crisis management.
• Maintain effective communication with internal and external customers to ensure program requirements are met.
• Interpret regulatory quality documents in order to apply them to manufacturing and quality systems.
• Be actively involved in quality planning of the supply base (Control Plans, APQP, FMEA, PPAP, MSA).
• Identify gauging methods required for the supplier to ensure quality requirements are met.
• Participate & lead in APQP meetings.
• Initiate and participate in 8D Problem solving meetings with suppliers.
• Review accuracy of process documentation and update as required.
• Supplier development activities (Prototype running, pre-production process analysis, run at rate on site, early containment evaluation, process production release).
• Part Readiness follow up and support.
• Safe launch assurance and/or red launch follow up and solution.
• Follow up on lessons learned matrix and read across, ensure added to engineering feasibilities by commodity/component.
• Willingness to travel as needed, including internationally.

Credentials

• A bachelor’s degree in engineering or related engineering discipline is required.

Desired Characteristics

• Five to seven years of related experience.
• Experience with risk analysis and problem failure modes and effects analysis (FMEA) for automotive products.
• Experience in writing and executing engineering test protocols.  Write quality assurance reports that describe manufacturing problems, corrective actions taken, and preventative measures needed.  Proposals are usually written for non-technical audiences such as clients and management.
• Ability to make presentations to senior management during annual meetings to provide an overview of areas such as product costing, maintenance and equipment failures which need to be considered when planning for the coming year.
• Read operating and quality assurance reports to understand technical and operational information about facilities, processes, and equipment.
• Experience in drawing interpretations and geometric dimensional tolerancing.  Knowledge and experience in gauging methods, calibration, and gauge R&R’s.  Ability to take precise measurements using specialized equipment and techniques.
• Lead and co-ordinate project teams which include other engineers, technologists, clients, and contractors when designing, developing, and building products or facilities.
• Proficient with MS Office and CAD applications. Familiar with material processes and IATF/TS16949 standards.  Experience with the use of statistical analysis software and computer-assisted design, manufacturing, and machining.
• Attend formal professional development seminars and conferences as needed.  Conduct self-directed studies by reading journals and trade publications.  Must be aware of new technologies and advances in the engineering field.

What Linamar Has To Offer

• Opportunities for career advancement.
• Community based outreach supporting both local and global initiatives and charities.
• Social committees and sports teams.
• Discounts for local vendors and events, including auto supplier discounts.

You will play a key role in supporting our production and shipping team in a fast-paced work environment. Your function as a tow motor operator will be to support the production lines, load, unload and move materials as needed throughout the facility 

280 Speedvale Avenue West, Guelph, Ontario, N1H 1C4, CA

The Level 4 – Maintenance Multi Skilled is responsible for maintaining, troubleshooting and repairing a variety of mechanical, electrical, and electronic systems within an industrial environment.

Responsibility

·         Diagnose and repair mechanical, electrical, pneumatic and hydraulic issues of the production equipment to minimize downtime.

·         Perform predictive and preventative maintenance on machinery and equipment according to established schedules.

·         Assist in the installation and commissioning of new equipment, ensure all systems are properly integrated and functional.

·         Repair and replace defective parts, such as bearings, gears, belts and motors.

·         Conduct precision alignments and adjustments on machinery.

·         Execute mechanical rebuilds of the machinery and components.

·         Troubleshoot, repair and replace PLCs (Allen Bradley PLC, Fanuc / Siemens CNC controls)and other PC-based systems

·         Identify opportunities for process improvements to enhance equipment efficiency and reliability.

·         Read and interpret drawings, blueprints and schematics.

·          Close work orders using maintenance tracking system.

Academic/Educational Requirements

·         High school diploma or qualification.

Certificate of Qualification for both Industrial Electrician 442A and Industrial Mechanic Millwright 433A.

Required Skills/Experience

·         Fully capable of Level 3 – Maintenance Fully Skilled and Electrician responsibilities.

·         Minimum of 2-years of experience in manufacturing environment.

Working Conditions

40 hours per week

Shift work (Rotation/ Straight/ continental)

Maintenance and Production area as required.

Sunday to Saturday

Facility Specific

Ensure compliance with all legislative requirements in the facility’s geographic location including but not limited to:

·         ISO 45001: Health and Safety management system standard.

·         ISO 14001: Environmental Management system standard.

·         IATF 16949 Technical Specification Management

Ensure compliance with Linamar’s internal operating system known as ‘GOS’: The Global Operating System

Support, Foster, Promote and Demonstrate Linamar’s Core Values and Leadership Behaviors

Maintain department 5S requirements.

700 Woodlawn Road West, Guelph, Ontario, N1K 1G4, CA

This position supports the Port Coquitlam Warehouse Team by ensuring compliance to established accountability practices and processes.  This position also provides Maestro Software and Hardware support; liaison between Warehouse, Production, Planning and Distribution. Facilitates training and understanding of Warehouse policies and procedures. Tracks/monitors Warehouse financials and reports on same.

Schedule:  Monday – Friday from 7:00am-3:30pm

Temporary 1 year contract beginning September 2024.

Salary range: $52,730 - $69,230 Annually

We support and take care of our employees and their families by offering :

• Vacation upon hire
• Generous and complete benefit coverage with group insurance
• Group retirement plan with employer contribution
• Telemedicine and assistance program for employees and their families
• Employee Share Ownership Plan with an employer match
• Paid Parental Leave program
• Paid time off: Sick days, floater days and volunteer day off
• Opportunity to contribute to a collective RRSP & TFSA
• Training and development programs
• Organized activities for employees and their families  
• Advantageous discounts on Saputo products

How you will make contributions that matter:

• Preparation of Various reports for Warehouse and Inventory team
• Weekly reporting on financials and KPI’s
• Processing invoices and tracking expenses.
• Assist the Inventory team on the floor and Leading inventory counts
• Monitors warehouse processes for compliance to established procedures
• Participates in Warehouse Team Meetings and conference calls
• Assist with financial analysis as well as presentation preparation as required
• Various period end reports as required  
• Preparation of financial accruals
• Act as a Liaison between Inventory and Warehouse supervisors
• Other duties as required.

You are best suited for the role if you have the following qualifications:

• Post secondary education (or equivalent) in Business/Administration an asset; prior accounting experience an asset
• Experience within Warehouse/Shipping and receiving environments
• Intermediate/advanced knowledge of (Word, Excel and PowerPoint)
• Knowledge of Maestro system
• High level of self-motivation and initiative / ability to contribute to the development of a sound management team
• Strong communication and interpersonal skills
• Strong analytical and organizational skills
• Proficiency and dependability in current position

Saputo Dairy Products Canada is seeking a passionate Key Account Representative to partner with the Food Service team in Eastern Ontario (Kingston, Peterborough, Ottawa Region). Reporting to the Sales Manager, as a Key Account Representative, you will be an active participant in the Food Service team, supporting the Sysco Account, working with the day-to-day account activities within Ontario.  The successful candidate will be self-motivated, willing to take on challenges, and recognize assignments as learning opportunities.  In addition to analytical and administrative duties, you will have the opportunity to develop your career at Saputo.

We support and take care of our employees and their families by offering:

• Vacation upon hire
• Generous and complete benefit coverage with group insurance
• Group retirement plan with employer contribution
• Telemedicine and assistance program for employees and their families
• Employee Share Ownership Plan with an employer match
• Paid Parental Leave program
• Paid time off: Sick days, floater days and volunteer day off
• Opportunity to contribute to a collective RRSP & TFSA
• Training and development programs
• Saputo Flex Program, flexible work environment (schedule/location/time off) according to department needs

How you will make contributions that matter:

• Work closely with our key food service partners to promote and grow Saputo Sales;
• Ability to build customer relationships and deliver results;
• Maintain a high level of “Market Place” knowledge and actively seek out new sales opportunities;
• Ensure all correspondence and reports are completed on time and in a thorough manner;
• Prepare and conduct sales presentations.
• Act as a resource and facilitator to resolve customer issues and coordinate with regional contacts;
• Travel Required (daily and overnight within Ontario, equivalent to 1 or 2 nights per month);
• Generate weekly and monthly customized sales plans
• Analyze sales data and trends, and identify opportunities to convert to sales successes
• Other duties and projects as required

You are best suited for the role if you have the following qualifications:

• A degree/diploma in Sales, Marketing or a related field
• Two or more years of sales experience preferably in a Foodservice Sales environment.
• Strong initiative and ability to work independently
• Proficiency with MS Office, advanced Excel skills, and ability to learn new software quickly
• Strong organizational and analytical skills with solid financial and accounting competencies
• Strong communication and interpersonal skills
• High level of self-motivation and initiative
• Strong team orientation, dependable, and a proven ability to work well with others
• Ability to work efficiently and effectively under pressure in a multi-tasking, high priority environment
• Inquisitive mindset and desire to learn new skills
• Car Required for this role

Wages: $ 20.00/hr

Shift timings: Days or Nights

RESPONSIBILITIES:

• Perform access control provision duties during strike coverage.
• Ensure conflicts are mitigated and responded to.
• Maintain security of perimeter and ensure management can get access to the site.
• Deter trespassers from the site, ensuring picketers are able to protest peacefully.
• Monitor and respond to any and all disputes, de-escalate situations and ensure both parties are safe.
• Protect client assets, property and people.

QUALIFICATIONS: 

• Valid Ontario Security License
• Valid First Aid and CPR Certificate
• Experience with labour disputes is an asset but not required.
• Able to stand and walk for long periods of time.

Overview

Application Close: 31/01/2025

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing 
• Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.