534 Jobs Found
Executive Assistant, CEO Full-time Job
Administrative Jobs MontréalJob Details
The opportunity
The incumbent is responsible for a wide variety of administrative responsibilities to support the Chief Executive Officer (CEO) and one other executive (to be determined) in their daily affairs.
The role
- Provides advanced and confidential administrative support to the executives daily.
- Maintain a busy and ever-changing calendar with constant communication and follow-ups.
- Plans and coordinate meetings and conference calls.
- Manages incoming and outgoing email and phone communication; ensures timely flow of information to and from the executives.
- Organizes local and international travel arrangements, including but not limited to detailed plans, itineraries, and schedules.
- Manages relations internally and externally; act as both an ambassador and as a gatekeeper as the situation requires.
- Ensures follow-up on assigned files and/or mandates.
- Manages the executive budget, vendor creation, accruals and invoicing approval process. Manages expense reports of executives.
- Participates and supports with Board preparation, including revision of memos, presentations etc.
- Revises documents and presentations. Translates or coordinates translation when required.
- In partnership with HR and Communications, supports activities such as townhall organisation, onboarding of new executives, annual memos, etc.
- Collaborates on any ad-hoc relevant demand that may arise.
What you bring to the role
- 10+ years’ experience as an Administrative or Executive Assistant; experience supporting an executive is a definite asset
- Organized with strong follow-up and priority management skills
- Resourceful with a strong ability to multitask
- Responsible, flexible, discreet (able to manage confidential and sensitive matters)
- Ability to work with constantly changing priorities
- Flexibility in the working hours, most notably during the weeks leading up to and including the Board Meetings
- Adaptability, maturity and open mindedness
- Autonomous with initiative and good judgement; ability to work with little to no supervision
- Excellent interpersonal and communication skills
- Fluent both in French and English. Spanish considered an asset
- Proficient in using the Microsoft suite
What's in it for you?
- Join one of the world’s most sustainably managed companies, dual-listed (NYSE and TSX) and with a market capitalization of over USD $5 billion
- Connect with leaders to help take your career to new heights.
- Join a collaborative work culture centered around values of empowerment, entrepreneurial spirit, and responsibility.
- Benefit from mentorship and development opportunities.
- Take advantage and have access of our competitive benefits packages.
- Access to a flexible work environment in certain locations.
Executive Assistant, CEO
Gildan
Montréal - 4.81kmAdministrative Jobs Full-time
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Manager, Commercial Global Infrastructure Advisory Full-time Job
Administrative Jobs MontréalJob Details
Apply directly on KPMG Canada Careers
Manager, Commercial – Global Infrastructure Advisory
KPMG
Montreal, QC, Canada
Apply directly on KPMG Canada Careers
Full–time
Overview
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
The Opportunity
Are you a skilled leader with a demonstrated track record for motivating teams and delivering exceptional client service?
Our Global Infrastructure Advisory team in Montreal is looking for a professional like you with the skills and experience to make a real difference.
KPMG's Global Infrastructure practice professionals are integrated commercial advisors to physical asset investors, owners, developers and contractors over the entire asset lifecycle. In doing so we help to reduce costs, improve performance, reduce risk and uncertainty of outcomes around the development and operations of physical asset portfolios, programs and projects and create and preserve value for clients on primary and secondary market infrastructure transactions. Infrastructure projects can be multi-faceted and require different specialized support, which is why we custom-create our project teams to tackle all aspects of each unique case. KPMG's Infrastructure team is comprised of economists, engineers, financial advisors, strategists, operators and contractors with both deep industry and global experience who work closely with our clients from beginning to end to help achieve the desired results.
What you will do
As the successful candidate, you will be part of the team delivering high quality services to public and private sector clients including:
• Advising on major capital projects for government (federal, provincial and municipal), as well as the private sector across a wide variety of industries and sectors including transportation, social infrastructure, energy and natural resources
• Development and implementation of project governance, project management frameworks, and related project delivery resources. Commercial structuring of complex infrastructure contracts. Project implementation advice through planning, procurement, design and construction lifecycle phases. Project performance reviews and health checks
• Identify opportunities to assist clients in achieving their infrastructure goals including presenting and developing proposals to provide advice (both strategic messaging and original content) and marketing materials
• Managing small teams of KPMG advisory personnel including training and mentoring of junior staff and contributing to the overall skills enhancement and experience of the team
Our team operates in an adaptable environment – clients change, projects proceed to new phases, new challenges arise, and client requirements change. This results in an exciting environment in which to work and gives members of the team the opportunity to stretch their capabilities and develop new areas of expertise.
At times, business needs arise, and employees are required and agree to work beyond their normal workday or work week to fulfill the accountabilities of their job. Likewise, from time to time, people need extra time to commit to personal matters, and our flexible approach provides for this.
What you bring to the role
• A Bachelor's degree in Engineering, Business, Economics, Accounting or equivalent professional education.
• 6+ years of industry experience
• Experience with large capital projects, including procurement and contract strategic commercial advice
• A thorough understanding of the project and program lifecycle activities supporting an infrastructure asset
• Experience with alterative contract types (e.g. DBB, EPC, IPD, EPCM, DBFO, PPPs, CM, etc.) and the development of these contracts for projects
• The ability to simplify problems and synthesize related content into succinct and clear materials
• Excellent technical, critical thinking and problem-solving capabilities
• Demonstrated track record at managing multiple and competing priorities within a multi-disciplinary team
• Demonstrated initiative and ability to communicate (verbally and in written form) and effectively engage with a diverse group of clients
Keys to your success
KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.
Providing you with the support you need to be at your best.
Manager, Commercial Global Infrastructure Advisory
KPMG
Montréal - 4.81kmAdministrative Jobs Full-time
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Research Analyst Full-time Job
General Category MontréalJob Details
The Savills Montreal team is looking to hire an analytical and detail-oriented research analyst to assist our industrial brokerage team in conducting market research, performing financial analysis, and assisting in transactions. Responsibilities include collecting, organizing and analyzing market data, preparing market surveys, creating financial analysis models for property acquisitions & dispositions, and lease analysis.
The successful candidate will have the opportunity to work with the province’s largest and highest producing industrial team and will play a key role in supporting the team’s growth. The successful candidate will have the opportunity for growth within the team, with a path to brokerage or more senior research analyst roles.
Excellent mathematical, critical thinking, and communication skills (French & English) are a must. You should be flexible and able to work independently or in a team environment.
KEY DUTIES & RESPONSIBILITIES
• Update database with live market industrial availabilities (Sale and Lease);
• Communicate with municipalities to gain information for the team on zoning, ownership, and other building details;
• Produce market surveys and reports;
• Liaise with local brokers and appraisers across all markets on a regular basis to gather and track details on comparable sales and leasing transactions;
• Work with National Research to provide highlights of market and provide quarterly market reports;
• Take a leading role in producing, maintaining, and updating existing property inventory;
• Assist brokers in the underwriting of potential acquisition & disposition opportunities, including preparing detailed pro-forma cash flow models, reviewing and summarizing leases, reviewing historical financial statements, and the general review of all data room material.
QUALIFICATIONS
• Fully bilingual;
• Relevant degree and/or 1-3 years research and analysis experience is a plus;
• Strong data analysis skills (knowledge of Statistics Canada Census Data and Altus InSite data a plus);
• Strong analytical skills and high competence in Word, Excel, PowerPoint; willingness to learn in-house software;
• Excellent report writing skills;
• Knowledge of/experience with the Montreal industrial real estate sector a plus;
• Able to work in a team-based environment; however, able to work independently when needed;
• Organizational and time management skills: Detail-oriented;
• Experience in a real estate role is an asset;
• Proven problem solver and innovative decision maker with the ability to meet critical deadlines, including multiple and changing priorities;
• Ability to drive and be flexible to work full-time in office, with the flexibility to attend client meetings as needed; outside regular business hours will be necessary at times.
Research Analyst
Savills North America
Montréal - 4.81kmGeneral Category Full-time
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Production/Import Coordinator Full-time Job
Administrative Jobs MontréalJob Details
This position is only open to residents of Canada who have legal work authorization
The right candidate has the following soft skills:
• Passionate
• Proactive
• Organized
• Motivated
• Detailed
• Problem solver
Requirements:
• Highly motivated and Enthusiastic
• Minimum of 3 years related experience in the garment industry.
• Ability to multitask and work independently in a fast pace environment
• Excellent organizational skills
• Must know how to prioritize their work.
The responsibilities will include the following:
• Control the production process from A-Z
• Make sure the inventory comes on time
• Order all samples
• Prepare weekly reports
• Negotiate prices with current suppliers
• Look for new manufacturers in Asia to work with.
• Come up with solutions when products are not ready to be shipped
• Following up on lab dips, proto samples, fabric, accessories, PP samples, PS samples, and lab test results to ensure timely receipt and response
• Reviewing the customers and vendor manuals to ensure that all shipments will be compliant with customer needs
• Creating and updating Action Calendars and Import Trackers
• Creating and editing the Cost Sheet Spreadsheets
• Advising Traffic on booking approvals or rejections
• Working with the design team to make sure samples are on spec
• Coming up with solutions when products are not ready to be shipped
• Preparing weekly reports
• Organizing factory audits
Production/Import Coordinator
Evlv
Montréal - 4.81kmAdministrative Jobs Full-time
70,000 - 80,000
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Account Payable Specialist Full-time Job
Financial Services MontréalJob Details
This position is only open to residents of Canada who have legal work authorization.
The right candidate has the following soft skills:
• Great communication skills
• Great attention to detail and high accuracy
• Strong organizational and planning skills
• Good team player and able to work autonomously
• Ability to meet deadlines and work in a fast-paced environment
Requirements:
• College Degree in Accounting or equivalent experience
• 1+ year of experience in Accounts Payable
• Knowledge of the full accounting cycle
• Fluent in English, Bilingualism (French) is an asset (speaking and writing)
• Experience in the Apparel & Fashion industry is an asset
The responsibilities will include:
• Managing all accounts payable functions
• Issuing Letters of Credit
• Providing supporting documentation for audits
Preparing:
• banking electronic (wire) transfers and payments
• monthly bank reconciliations
• monthly credit card reports
• monthly GST/QST
• monthly intercompany transfers and invoices
Account Payable Specialist
Evlv
Montréal - 4.81kmFinancial Services Full-time
45,000 - 55,000
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Communications Specialist Contract Job
Marketing & Communication MontréalJob Details
Are you looking for a stimulating and dynamic job in the surrounding area of Montréal? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Communications Specialist for one of our clients.
What Is In It For You
• Salary between 45-52$/h (based on experience)
• 12-month contract (strong possibility of permanency)
• Full-Time, Daytime (37,50 hours per week)
• Work-life balance (hybrid position)
• Dynamic and professional environment
• Be part of a passionate team
• A friendly, collaborative, and inclusive culture
Responsibilities
• Work closely with the Digital Transformation team to develop communications strategies and plans that support the project objectives.
• Quickly translate communications from English to French.
• Write and produce high-quality communications materials such as newsletters, email updates, presentations, and reports.
• Manage content on internal communication platforms such as SharePoint.
• Collaborate with internal stakeholders to ensure consistent messaging across all communications channels.
• Monitor and evaluate the effectiveness of communications activities, and adjust strategies as needed.
• Provide guidance and support to project teams on communication best practices.
What You Will Need To Succeed
• A minimum of 7 years of experience in a communications role.
• Experience in digital transformation projects.
• Bilingual in English and French (spoken and written)
• Ability to quickly translate communications from English to French.
• Experience with SharePoint or other internal communication platforms.
• Strong collaboration skills, with the ability to work effectively with cross-functional teams.
• Flexible working hours as needed to accommodate a global role
Communications Specialist
Recruit Action Inc.
Montréal - 4.81kmMarketing & Communication Contract
42 - 52
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Receptionist/Administrative Assistant Full-time Job
Montreal College Of Information Technology
Administrative Jobs MontréalJob Details
At Montreal College - MCIT, Receptionist/Administrative Assistant will help to keep our business operations running efficiently, and we currently need someone to take on this challenging role. We’re seeking an exceptionally detail-oriented and personable Receptionist/Administrative Assistant to work full-time in our fast-paced office. The ideal candidate will bring resourcefulness, organization, and superb communication skills to the role. This person should have experience working in an office, supporting coworkers and students in various administrative tasks. With a knack for keeping cool under pressure.
Responsibilities
Open the office daily, greet visitors, answer, and redirect phone calls, and manage email, regular mail, photocopying, and fax correspondence.
Assist students when they arrived at the College.
Optimize business operations and oversee office supplies and students relations.
Ensure successful workflows, schedules, communications, and office environment on a daily basis.
Perform a variety of clerical duties, such as responding to calls, emails, and requests.
Handle various administrative tasks simultaneously such as receiving, sending emails and calls.
Organize team lunch and assist in company events preparation, as demanded.
Other responsibilities as assigned.
Qualifications
College diploma or equivalent
2+ years of administrative work experience in a small to medium company environment
Fluently bilingual – French and English written and spoken.
Job Type: Full-time
Benefits:
• Dental care
Schedule:
• Monday to Friday
Ability to commute/relocate:
• Montréal, QC: reliably commute or plan to relocate before starting work (required)
Education:
• Secondary School (preferred)
Experience:
• Administrative experience (preferred)
• Front desk (preferred)
Work Location: In person
Application deadline: 2023-03-30
Receptionist/Administrative Assistant
Montreal College Of Information Technology
Montréal - 4.81kmAdministrative Jobs Full-time
42,000 - 45,000
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Receptionist/Administrative Assistant Full-time Job
Montreal College Of Information Technology
Administrative Jobs MontréalJob Details
At Montreal College - MCIT, Receptionist/Administrative Assistant will help to keep our business operations running efficiently, and we currently need someone to take on this challenging role. We’re seeking an exceptionally detail-oriented and personable Receptionist/Administrative Assistant to work full-time in our fast-paced office. The ideal candidate will bring resourcefulness, organization, and superb communication skills to the role. This person should have experience working in an office, supporting coworkers and students in various administrative tasks. With a knack for keeping cool under pressure.
Responsibilities
Open the office daily, greet visitors, answer, and redirect phone calls, and manage email, regular mail, photocopying, and fax correspondence.
Assist students when they arrived at the College.
Optimize business operations and oversee office supplies and students relations.
Ensure successful workflows, schedules, communications, and office environment on a daily basis.
Perform a variety of clerical duties, such as responding to calls, emails, and requests.
Handle various administrative tasks simultaneously such as receiving, sending emails and calls.
Organize team lunch and assist in company events preparation, as demanded.
Other responsibilities as assigned.
Qualifications
College diploma or equivalent
2+ years of administrative work experience in a small to medium company environment
Fluently bilingual – French and English written and spoken.
Job Type: Full-time
Benefits:
• Dental care
Schedule:
• Monday to Friday
Ability to commute/relocate:
• Montréal, QC: reliably commute or plan to relocate before starting work (required)
Education:
• Secondary School (preferred)
Experience:
• Administrative experience (preferred)
• Front desk (preferred)
Work Location: In person
Application deadline: 2023-03-30
Receptionist/Administrative Assistant
Montreal College Of Information Technology
Montréal - 4.81kmAdministrative Jobs Full-time
42,000 - 45,000
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Customer Experience Associate Full-time Job
Customer Service WestmountJob Details
About the role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele
Location(s): Canada : Quebec : Westmount
Customer Experience Associate
Scotiabank
Westmount - 5.91kmCustomer Service Full-time
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Financial Services Representative Full-time Job
Financial Services WestmountJob Details
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time
How you'll succeed
-
Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
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Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.
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Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
-
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
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You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
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You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
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You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
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You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
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You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
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You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.
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Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
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We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
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Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
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We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
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CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
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We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Westmount-Sherbrooke&Victoria
Employment Type
Regular
Weekly Hours
37.5
Skills
Accountability, Banking, Building Trust, Communication, Credit, Financial Products, Investments, Lending (Inactive), Relationship Building, Teamwork
Financial Services Representative
CIBC
Westmount - 5.91kmFinancial Services Full-time
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ScotiaMcLeod Admministrative Associate (Laval) Full-time Job
Administrative Jobs LavalJob Details
We are committed to investing in our employees and helping you continue your career at Scotiabank.
The Administrative Associate’s primary focus is to assist an Advisor in the day to day trading and the administration of their business. The Administrative Associate may support more than one Advisor who may have different types of business.
IS THIS ROLE RIGHT FOR YOU
In the role you will:
1. Ensure a high level of client service by:
- Supporting advisor in the regular review of clients portfolios to identify client needs for Team of Experts services
- Reviewing the portfolio to ensure it meets the current or updated risk profile and aligns with applicable investment program
- Gathering research & product information from internal and external sources
- Entering client trades as directed by client or Advisor
- Remaining up to date with all the regulatory rules and trading activities as it relates to client accounts
2. Ensure effective client administration by:
- Following up with clients on missing documentation required as per the industry regulatory requirements
- Maintaining client files and information of the appropriate systems
- Checking daily trades and all system entries in accounts for timelines and accuracy
- Responding to client inquiries in a timely, responsive manner
- Resolving issues and effecting client transactions expeditiously and accurately, escalating issues to Advisor when appropriate
- Resolving issues and effecting client transactions expeditiously and accurately, escalating issues to Advisor when appropriate
- Issuing instructions for client withdrawals, deposits, swaps and transfers according to client or Advisor instructions
- Ensuring all client interaction is accurately documented
- Understanding the required documentation for all client account types
3. Provide marketing assistance to the Advisor by:
- Identifying opportunities to gather additional assets and/or increase revenue within the existing client base (i.e. referrals, consolidation of assets, insurance, etc…)
- Developing, distributing and maintaining marketing materials
- Organizing client events, including lunch & learns, seminars, client appreciation
- Maintaining or co-ordinating electronic marketing
- Managing the approval process for all marketing and mass communication
4. Supporting the growth of the Advisor by:
- Reviewing and reducing all restricted accounts
- Managing the Bank referral process
- Assisting in idea generation
- Reviewing the daily commission reports and follow up on unpaid commissions
- Tracking the Growth Bonus payments and follow up
- Preparing, analyzing, and presenting reports and recommendations, financial plans/concepts, insurance, annual trading summary etc. to the Advisor for review
- Providing recommendations for improvement to business processes, additional value to clients, and utilization of our Team of Experts
5. Contribute to the effective functioning of the branch team by:
- Building effective working relationships across the team and with various business line and corporate function contacts
- Maintaining a high level of customer service
- Facilitating a culture of open and honest communication
- Actively participating and contributing to touch bases and team meetings
- Encouraging the generation of new ideas and approaches
- Actively sharing knowledge and experience to enhance the development of all team members
- Developing and executing a meaningful employee development plan
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
- Excellent written and verbal communication skills
- Strong organizational skills
- Ability to take initiative and work independently
- Ability to meet deadlines
- Understanding of industry and firm compliance regulations
EDUCATION AND ACCREDITATIONS
- Canadian Securities Course (CSC)
- Conduct and Practices Handbook (CPH)
- Investment Representative Training (IRT)
- Post Secondary
Working Conditions
- The role operates within a standard office environment.
- The branch is a fast paced often high stress environment often with conflicting demands
- Seminars and client/prospect events are often held in the evening which can require a longer than usual working day.
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French as they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.
#SWM
ScotiaMcLeod Admministrative Associate (Laval)
Scotiabank
Laval - 6.37kmAdministrative Jobs Full-time
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Customer Experience Specialist Full-time Job
Customer Service LavalJob Details
The Customer Experience Specialist works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels: phone, email, fax, and web.
How You’ll Help:
• Completing daily customer excel reports.
• Responding professionally to customer related requests via email, chat and phone.
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Completing customer pickups.
• Build healthy working relationships with customers to deliver positive customer experiences.
• Communicate in an effective and efficient manner with terminals to assure on time service.
• Conduct conference calls with sales, Supervisor and Customers to discuss any ongoing or current issues.
• Perform effectively in a teamwork environment and collaborate with other members of the TLC department to assure continued support to valued customers.
• Acquire working knowledge of other team members roles, responsibilities, and customers to help cover workload during absences.
• Oversee the traffic flow of assigned high profile customers.
• Proactively manage returns, redirects, and routing approval.
• Enter, Edit and Update Customer Shipping Information in the web portal.
• Provide support with the general Customer Care queue when required.
• Will be required to learn all area’s of the business including commerce and LTL/TL.
Your Skills & Experience:
• Minimum of secondary education, with a preference of post-secondary education in a specialized area.
• Call center/customer service training a strong asset.
• Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry.
• Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
• Advanced communication skills, both verbal and written. Bilingual skills in French (verbal and written) a strong asset.
• Excellent computer skills, including MS Office; previous experience with Truck Mate and Sales Force a strong asset.
• Excellent keyboarding skills, both speed and accuracy.
• Strong problem solving skills.
• Ability to deliver unfavorable information in a positive and professional manner.
• French is a strong asset.
• Individual contributor.
• Subject to a criminal background check prior to employment.
To apply, visit our Careers page at dayross.com.
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.
Customer Experience Specialist
Day & Ross Inc.
Laval - 6.37kmCustomer Service Full-time
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