494 Jobs Found
Counter clerk Full-time Job
Sales & Retail TerrebonneJob Details
The Sales Counter Associate is responsible for ensuring that our customers remain our top priority. They provide exceptional customer service and act as the first point of contact for every customer that comes in. This is a great opportunity for someone looking to advance their career in sales.
What are the benefits for you?
- Normal opening hours Monday to Friday
- Full benefits with fully Company paid premiums for the basic kit from the first day of employment
- Professional development and training opportunities
- Life, Disability and Wellness Insurance Program
- Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
- Paid vacation and sick leave, and a day off on your birthday!
- Bonus programs that include annual performance bonuses and a profit sharing plan
- Employee discounts on top brands of plumbing and HVAC/R products
- Tuition reimbursement for employees
- Employee Referral Program
- Reimbursement of safety shoes
What you will do:
- As the first point of contact, you will be required to provide product information to customers quickly and professionally.
- Respond to customers in a timely manner in person, by phone or email.
- Prepare quotes for small, urgent work orders.
- Conduct necessary product research in catalogs and online.
- Verify that all items are available to the customer as per order and schedule.
- Take responsibility for establishing good relationships with customers and associates.
- Take the initiative to replenish the area near the counter as needed.
- Offer assistance in the warehouse if needed.
What you will bring:
- Prior technical experience in sales or customer service in the wholesale or distribution industry required
- Knowledge of the local market in the plumbing and HVAC/R products sector, an asset
- General computer skills required, including Microsoft Office; experience with AS400 system an asset
- Must possess exceptional customer service and professional communication skills
Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.
Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.
Counter clerk
Wolseley Canada
Terrebonne - 47.93kmSales & Retail Full-time
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Business Analyst, HR Process Optimization Full-time Job
Human Resources MontréalJob Details
Who we are
Gildan is leading the way in apparel manufacturing, with a strong portfolio of brands, including Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and Peds®. We’ve spent the last four decades perfecting the art of respectful apparel making, and the last 20 years implementing sustainable initiatives throughout our business.
Founded in Canada, we now operate out of roughly 30 locations worldwide across 12 countries and sell our products in 60+ markets globally with $3 billion in sales. Together with our 45,000 employees, we are united in our vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.
The opportunity
As part of the digital transformation of human resources, the main mandate of the incumbent will be to work with HR stakeholders to optimize HR processes across the organization. The position is part of the corporate human resources group and is reporting to the Director, Digital HR & Process improvement.
The role
- HR operational efficiency assessment: In collaboration with HR stakeholders, identify opportunities for process improvement and efficiency gains within existing HR operations. Assess current processes and lead fit-gap sessions.
- Requirements Elicitation and Analysis: Analyse and document business needs, ROI, project scope, objectives, cost-benefit analysis. Analyze and document business processes, systems, and workflows. Organize and conduct interviews, surveys, and workshops using proven methodology. Contribute to the development of Business Case, Project Charter, Statement of Work. Convert business needs into useable solution specifications.
- Documentation: Create comprehensive and clear documentation, including business requirement documents (BRDs), functional specifications, and use cases.
- Project coordination: Plan, execute, and oversee the successful completion of small process improvement initiatives.
- Change Management: Conduct impact assessments to understand the implications of proposed changes on existing business processes. Contribute to the development of engagement, communication and training strategies and plans. Develop communications and training material. Manage expectations and ensure alignment between business needs and project deliverables.
- Quality Assurance and Testing: Participate in UAT testing to validate that solutions meet business requirements.
The requirements
- Bachelor’s degree in human resources, business administration or Industrial Relations preferred.
- Approximately 5 years experience in Human Resources, with a thorough understanding of HR processes, including performance management, learning and development, employee engagement and employee lifecycle (job opening, recruiting, onboarding, leaves, terminations, etc.).
- Experience or willingness to develop expertise in change management, namely documenting change impact analysis as well as developing and delivering engagement, communication and training strategies and plans.
- Experience in the documentation of HR business needs and functional requirements, including process flow documents.
- Capacity to communicate in a clear and concise manner using PPTX presentations.
- Problem solving skills with the ability of making informed and well-rounded recommendations that address the root causes of problems.
- Proficient in both French and English.
- Comfortable handling and coordinating multiple projects simultaneously, with efficient and effective organizational and time management skills.
- Occasional travel to further understand local processes may be required.
- This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or requiring services in a language other than French – mainly English.
What’s in it for you?
- Join a publicly traded company dual-listed on NYSE and TSX with great potential
- Be part of a workplace where meaningful connections and teamwork are celebrated
- From local to international, be ready to work alongside a diverse group of colleagues
- Benefit from mentorship and continuous development opportunities
- Take advantage of our attractive benefits packages
We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.
We thank all applicants for their interest, however, only those selected for interviews will be contacted.
Business Analyst, HR Process Optimization
Gildan
Montréal - 33.94kmHuman Resources Full-time
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Lead Data Engineer Full-time Job
IT & Telecoms DorvalJob Details
What are your contributions to the team?
Lead/Administer the enterprise data platform (DWH, Data Lake).
Create and maintain optimal/reliable data pipeline architecture to meet business needs.
Define and operate the infrastructure required for optimal extraction, transformation and loading (ETL) of data from a wide variety of data sources using SQL and ‘big data’ technologies as needed (Hadoop, MapReduce, Hive, Spark, Kafka, Pig, data streaming, NoSQL, SQL, programming)
Design and implement life cycle management processes (DevOps) to enable continuous integration and continuous deployment (CICD) of data systems.
Integrate data from various resources (including external data sources and IoT) and manage the big data as a key enterprise asset.
Create and maintain backend data solutions for data analysts and data scientists. Assist them in unlocking insight from enterprise data.
Identify, design, and implement internal process and framework (e.g. elimination of manual processes, optimizing data delivery, evolving data infrastructure capabilities, etc.)
Work with stakeholders including product, data and architecture SME to assist with data-related technical issues and support their data infrastructure needs.
Ensure compliance to data architecture and security requirements.
Identify data quality issue and make recommendation for addressing root causes.
Setup observability/monitoring to measure reliability of the data pipelines and act quickly (e.g. operational support) in case of incident.
How to thrive in this role?
You hold a bachelor’s degree in computer science, Statistics, Informatics, Information Systems or another quantitative field.
You have 10 years of experience in a Data Engineer / Data Specialist role .
You have experience coaching/leading a small team (technical leadership).
You have knowledge of Agile / SCRUM project delivery, DevOps and CICD practices.
You have advanced knowledge of SQL, query authoring and relational databases.
You have experience optimizing ‘big data’ pipelines (storage, file format, partitioning, spark, python, streaming)
You are efficient at performing root cause analysis to address issues and applying long-term fix.
You have experience designing and building data transformation, data structures, metadata framework and automated workload management.
You have experience in data protection measures, data privacy and collaborating with Cyber team
You have good knowledge of Azure data services (Azure Data Factory, Synapse, Azure Data Lake Storage, Event Hub, Polybase, Databricks, Delta lake, Cognitive Services, …)
You have good knowledge of Object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
You have good people skills and are a team player, motivated by developing other people.
You are a good communicator, who can simplify complex technical issue for non-technical people. You can work in an environment with a mix of French and English languages.
Lead Data Engineer
Bombardier
Dorval - 45.31kmIT & Telecoms Full-time
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Material Logistics Agent Full-time Job
Transportation & Logistics DorvalJob Details
What are your contributions to the team?
- Define and execute lean, reliable material flows from dock to point of use in close collaboration with the Logistics-Supply function;
- Define and implement inventory management as part of a comprehensive working capital improvement strategy;
- Build a shopload plan for production section “non-cadencé”.
- Develop solutions to align supply and demand in order to achieve inventory management strategy.
- Define and document handling equipment from the loading dock to the work station;
- Define and document production kits;
- Interact with various multi-disciplinary teams (Logistics-Supply, Methods, Plant Engineering, Industrial Engineering, Quality);
- Take part in the improvement projects (Achieving Excellence System, 5S, lean manufacturing, cost reduction, improved manufacturing, etc.)
How to thrive in this role?
- You have a bachelor's Degree in Logistics or Industrial Engineering, Operations & Logistics Management, or College Diploma with equivalent experience ;
- You have two to five years of relevant experience in logistic or production planning
- You have a relevant experience in automotive or aerospace industry(an asset);
- You have a strong interest in continuous improvement and lean manufacturing principles;
- You have a good understanding of French and English written and spoken(an asset);
- You have an ease to use Office Suite (Word, Excel, PowerPoint, MS Project);
- You hold a work experience with SAP (an asset);
Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.
Material Logistics Agent
Bombardier
Dorval - 45.31kmTransportation & Logistics Full-time
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Driver Class 1 Full-time Job
Transportation & Logistics DorvalJob Details
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
- Insurance plans (Dental, medical, life insurance, disability, and more)
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program
What are your contributions to the team?
- Drive a heavy vehicle, 26’/33,000 lb with 6 or 10 wheels
- Transport goods on an Inter-factory circuit between Dorval, Pointe-Claire and surrounding areas
- Minimum of 3 years of experience in transportation (forklift, mules, truck)
- Transport dangerous materials and high-value aeronautical parts
- Use an electric or manual pallet truck and/or a Raymond-type standing lift
- Lift, push/pull weights of +/- 20kg (may vary little)
- Work as a team, communicate and support other drivers when necessary
- Carry out mandatory inspection rounds and keep a simplified register (heavy vehicle)
- Required to complete mandatory classroom and online training
How to thrive in this role? Skills, knowledge & experience:
- Have a high school diploma or higher
- Have a valid CVL class 1 or 3 license (heavy vehicle driving) and two years of experience.
- Have SAAQ driving record as his heavy vehicle driver behavior monitoring record
- Relevant experience in the transport of Dangerous Materials an asset
- Having completed basic WHMIS training an asset
- Have safe, courteous and exemplary road behavior
- Have the ability to make decisions without neglecting aspects of Health & Safety at work
- Be flexible and demonstrate a good ability to adapt to unforeseen or priority situations
Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.
Driver Class 1
Bombardier
Dorval - 45.31kmTransportation & Logistics Full-time
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Bilingual - Field service technician Full-time Job
Maintenance & Repair MontréalJob Details
Your role as a Telematics Technology specialist is to enhance the customer experience with best-in-class telematics solutions by completing field installation & troubleshooting. You will work closely with our technicians and dispatchers and liaise with clients in person, by telephone, and email, and use on-site and remote utilities to resolve installation issues. You will frequently collaborate with the team of software and hardware engineers, project managers and technical support specialists to ensure the successful delivery of new installations including documentation readiness and technicians training.
Excellent communication and organization skills are a must for this position.The ideal candidate should be passionate about technology and delivering exceptional customer service.
Here’s how:
This is what you can look forward to in a typical week or month:
- Perform complex installations of telematics systems in various types of vehicles, including vehicles with intricate wiring systems or specialized equipment. This may involve customizing installation approaches based on vehicle models or client requirements
- Ensure high-quality installations by conducting thorough quality checks and inspections post-installation. Verify proper wiring connections, device functionality, GPS signal reception, and data transmission to backend systems. Develop and implement quality assurance protocols for installation procedures
- Develop and maintain installation best practices, including installation, test, and troubleshooting documentation for our data collection devices
- Lead troubleshooting efforts for challenging installation or operational issues. Utilize advanced diagnostic tools and techniques to identify root causes of problems and implement effective solutions. Provide guidance and support to junior technicians in troubleshooting activities
- Develop and deliver training through a ‘TELUS Certified Technician’ program for partner installation companies, ensuring our partners maintain our high standards of workmanship, installation quality and client service while complying with all relevant local laws and safety standards
- Collaborate with the engineering teams to launch new products by providing field QA testing, development of installation, test, and troubleshooting documentation, and integration into training programs for our clients and installation partners
Qualifications
You're the missing piece of the puzzle
You are likely in a similar Telematics Technology specialist position today and have many of the traits, skills and experience points below:
- You have a minimum of eight (8) years of hands-on experience in installing and troubleshooting telematics systems in a wide variety of vehicles including snowplows, graders, loaders, emergency, utility and light duty vehicles
- Proficiency in vehicle electrical systems (12 and 24 DC circuits) Including: wiring diagrams, diagnostic tools, CAN bus networks, chassis grounding, wire routing techniques, proper electrical connections and fusing, protection of exposed wires and cables and antenna placement
- Basic knowledge of commercial electrical systems (120 and 240 AC circuits)
- Proven ability to troubleshoot complex technical issues related to hardware, software, and network connectivity
- Analytical mindset to identify root causes of problems and implement effective solutions
- Knowledge of safety protocols, industry regulations (e.g., automotive standards, telecommunications standards), and best practices for workplace safety during installations
- Adherence to company policies, procedures, and quality assurance guidelines
- Ability to explain technical concepts to non-technical stakeholders and provide recommendations for optimizing telematics solutions based on customer needs
- Commitment to delivering high-quality service and ensuring customer satisfaction during installations and support interactions
- Adherence to company policies, procedures, and quality assurance guidelines
- Have strong leadership, interpersonal and relationship-building skills
- Are comfortable working on multiple projects at the same time
- Advanced technical certifications or relevant vocational training in automotive electronics, electrical engineering, telecommunications, or related fields are highly beneficial
Great-to-haves
We are especially excited to connect with people who have experience with any of the following:
- Bilingual; proficient in verbal and written French/English
- Experience with technical writing of installation user guides
- Experience with development and delivery of training programs
- Prior experience with ticket management software
- Experience with Fleet Management and/or the automotive industry
- Location: Montreal, Quebec City
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Bilingual - Field service technician
TELUS International Inc
Montréal - 33.94kmMaintenance & Repair Full-time
63,000 - 95,000
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Admin Assistant Full-time Job
Administrative Jobs LavalJob Details
This position enters data for shipments. This position communicates effectively, solves intermediate level problems, assists with basic research, and demonstrates time management skills. This position performs various other tasks as assigned.
Responsibilities:
Preparing docs for Customs
Contacting Cnee & Shpr for missing info
Documents submitted for customs may include Personal Effects, Voluntaries, Rejects, Y-50s and others.
Qualifications:
Bilingual English and French.
High School Diploma, GED, or International equivalent
Minimum of six months' office support experience - Preferred
Effective oral/written communication, problem solving, basic research, and time management skills
Proficiency in Microsoft Office (Word, Excel, and Outlook)
Accurate and rapid data entry
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
Admin Assistant
UPS
Laval - 43.41kmAdministrative Jobs Full-time
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Receptionist Full-time Job
Administrative Jobs MontréalJob Details
- Receive and transfer incoming calls to voicemail and appropriate people.
- Greet clients, candidates and visitors upon arrival, issue visitor passes and parking validations, while following safety protocols.
- Prepare meeting and conference rooms, including organizing space, ordering catering services, and ensuring availability of technology equipment. Make requests for housekeeping or building services as necessary.
- Perform various administrative tasks, such as distributing faxes and packages, and ordering office supplies.
- Track incoming and outgoing parcels, mail and freight. Use courier services if necessary. Arrange reception and accommodation services for visitors, including transportation, booking tickets, hotels, etc.
- Apply existing procedures to resolve issues head on while having the ability to exercise discretion.
- Carry out tasks and functions while respecting the working methods as defined.
- Carry out work following established procedures and processes, while benefiting from close supervision and guidance.
As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:- Receive and direct incoming calls to appropriate personnel and voicemail.
- Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols.
- Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed.
- Perform general clerical duties including distributing office faxes and packages and ordering office supplies.
- Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc.
- Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
- Impact through clearly defined duties, methods, and tasks are described in detail.
- Deliver own output by following defined procedures and processes under close supervision and guidance.
- Applicants must be currently authorized to work in Canada without requiring visa sponsorship now or in the future.
- High school diploma or high school equivalency (GED) and up to two years of job-related work experience.
- Ability to follow basic work rules and standards in the performance of duties.
- Communication skills to convey information effectively.
- Good knowledge of English and French is required as this role requires regular communication in English and French with clients and staff located in all Canadian provinces and the United States.
- Working knowledge of Microsoft Office products. For example, Word, Excel, Outlook, etc.
- Advanced organizational skills and a spirit of curiosity.
- Basic numeracy level. Ability to perform simple equations, including percentages, discounts and markups.
- Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future
- High School Diploma or GED with up to 2 years of job-related experience.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange straightforward information.
- A good knowledge of English and French is required as this role requires regular communication in English and French with clients and staff located in all Canadian provinces and the United States
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with an inquisitive mindset.
- Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
Receptionist
CBRE
Montréal - 33.94kmAdministrative Jobs Full-time
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Clerk, customer service Full-time Job
Customer Service MontréalJob Details
Requirements:
Languages: Candidates must have knowledge of the English or French Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset
Physical Requirements:
- The candidates should be able to work with attention to detail
Other Requirements:
- The candidate should be organized and initiative
Candidate Status:
- Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position.
- International Candidates who don’t have a valid Canadian work permit also can apply
Responsibilities:
- The candidates should be able to address customers’ complaints or concerns
- The candidates should be able to answer inquiries and provide information to customers
- The candidates should be able to answer written and oral inquiries
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
By email
[email protected]
By phone
514-256-9446 extension 2221 Between 09:00 AM and 04:00 PM
Clerk, customer service
La Vie En Rose
Montréal - 33.94kmCustomer Service Full-time
20 - 24
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Reception clerk Full-time Job
Administrative Jobs MontréalJob Details
Requirements:
Languages: Candidates must have knowledge of the French Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 2 years to less than 3 years
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, and job reference number 1401) through the below-mentioned details
By email
[email protected]
Be prepared for the screening questions. Include answering the following questions while applying:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- What is your current level of study?
Reception clerk
L.P.S.
Montréal - 33.94kmAdministrative Jobs Full-time
20
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Human Ressources Generalist Full-time Job
Human Resources MontréalJob Details
Operating with an Employer of choice mindset, the HR Generalist,Retail Field position formulates partnerships across the HR function to deliver value-added services to management and employees that reflect the business objectives of the organization. The HR Generalist maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition.
Reporting to the Manager, HRBP field you are accountable for maintaining an effective level of business literacy about the business unit's financial position, its midrange plans, its culture, and its competition. In addition, you also play an integral role in ensuring that Psycho Bunny has a diverse, inclusive, and equitable workforce.
Success in this role requires someone who is a forward thinker with a proven capability to build partnerships and guide the business through transformations as we continue to grow and build the brand.
HOW WILL YOU DO IT?
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Coach employees on policy and procedure applications, employment/labor laws, conflict resolution, and change management to promote a fair and equitable work environment.
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Support the performance management process and other talent management processes.
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Support the New Hire Induction process for store employees.
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Support the implementation and communication of company policies and procedures to managers and team members.
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Ensure health and safety practices are being adhered to and meet compliance standards.
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Ensure all leave of absence and work compensation claims are managed timely and appropriately.
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Manage employee relation matters for stores.
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Facilitate HR administration, including initiatives based on changes in compliance regulations.
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Other duties, research, and special projects as assigned.
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Provide HR support to employees and store managers.
WHO YOU ARE ?
Your achievements
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2-4 years of Generalist experience, in retail, preferably in fashion .
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Excellent verbal and written communication skills.
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Strong follow-up skills.
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Ability to multi-task in a fast paced environment and maintain strong attention to detail.
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Excellent time management and organizational skills, including the ability to prioritize work effectively.
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Strong relationship-building and customer service skills.
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Ability to maintain a high level of confidentiality at all times.
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You thrive in fast-paced environments and have demonstrated Excellent organizational, planning, and self-motivational skills.
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Bachelor's degree in Human Resources/Human Resources Management or related field or equivalent experience
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Knowledge of employment policy, federal and state laws regarding employment practices required
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Retail experience will be considered an asset
Your contribution
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You inspire trust by being open, honest, and direct in communication, meeting commitments, and behaving ethically in all dealings.
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Proven ability to build partnerships to foster trust and accountability .
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Strong communication, collaboration, interpersonal, and team skills; comfortable with ambiguity and challenging status quo.
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You demonstrate the ability to deliver under pressure while maintaining high standards of excellence and attention to detail.
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Strong analytical and problem-solving skills.
WHAT WE OFFER
You’ll have an entire team in your corner, ensuring that you are seen, heard, respected, and treated the way you want to be treated. That includes access to our employee benefits:
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Group Insurance coverage, including health, dental, vision
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401K which includes a very generous match from Psycho Bunny!
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Casual dress code
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An Employee/Family Assistance Program (EFAP)
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3 weeks (15 days) PTO & additional paid time off
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Last but not least, let us not forget the swag you can get with an amazing employee discount!
We thank all applicants; however, only those selected for an interview will be contacted.
Human Ressources Generalist
Psycho Bunny
Montréal - 33.94kmHuman Resources Full-time
72,000
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Bilingual Service Representative Full-time Job
Customer Service MontréalJob Details
Application Deadline:
10/13/2024
Address:
105-119-129 rue St-Jacques O
Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.
- Analyzes data and information to provide insights and recommendations.
- Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
- May perform quality control and training.
- Organizes work information to ensure accuracy and completeness.
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
- Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
- Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
- Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.
- Checks and reconciles information and documentation to ensure accuracy and completeness.
- Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
- Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
- Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
- Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
- Completes complex & diverse tasks within given rules/limits.
- Analyzes issues and determines next steps; escalates as required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Knowledge and experience using relevant systems and technology.
- Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.
- Knowledge of the risk and regulatory requirements of the business – Good.
- Prioritization skills – Good.
- PC skills (MS Word, Excel, PowerPoint) – Good.
- Ability to multi-task in a fast-paced environment.
- Basic specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
- Bilingual (English, French) - Good.
You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.
Salary:
$35,000.00 - $52,000.00
The above represents BMO Financial Group’s pay range and type.
Bilingual Service Representative
BMO CANADA
Montréal - 33.94kmCustomer Service Full-time
35,000 - 52,000
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