Bilingual - Field service technician Full-time Job

Your role as a Telematics Technology specialist is to enhance the customer experience with best-in-class telematics solutions by completing field installation & troubleshooting. You will work closely with our technicians and dispatchers and liaise with clients in person, by telephone, and email, and use on-site and remote utilities to resolve installation issues. You will frequently collaborate with the team of software and hardware engineers, project managers and technical support specialists to ensure the successful delivery of new installations including documentation readiness and technicians training.

Excellent communication and organization skills are a must for this position.The ideal candidate should be passionate about technology and delivering exceptional customer service.

Here’s how:

This is what you can look forward to in a typical week or month:

• Perform complex installations of telematics systems in various types of vehicles, including vehicles with intricate wiring systems or specialized equipment. This may involve customizing installation approaches based on vehicle models or client requirements
• Ensure high-quality installations by conducting thorough quality checks and inspections post-installation. Verify proper wiring connections, device functionality, GPS signal reception, and data transmission to backend systems. Develop and implement quality assurance protocols for installation procedures
• Develop and maintain installation best practices, including installation, test, and troubleshooting documentation for our data collection devices
• Lead troubleshooting efforts for challenging installation or operational issues. Utilize advanced diagnostic tools and techniques to identify root causes of problems and implement effective solutions. Provide guidance and support to junior technicians in troubleshooting activities
• Develop and deliver training through a ‘TELUS Certified Technician’ program for partner installation companies, ensuring our partners maintain our high standards of workmanship, installation quality and client service while complying with all relevant local laws and safety standards
• Collaborate with the engineering teams to launch new products by providing field QA testing, development of installation, test, and troubleshooting documentation, and integration into training programs for our clients and installation partners

Qualifications

You're the missing piece of the puzzle

You are likely in a similar Telematics Technology specialist position today and have many of the traits, skills and experience points below:

• You have a minimum of eight (8) years of hands-on experience in installing and troubleshooting telematics systems in a wide variety of vehicles including snowplows, graders, loaders, emergency, utility and light duty vehicles
• Proficiency in vehicle electrical systems (12 and 24 DC circuits) Including: wiring diagrams, diagnostic tools, CAN bus networks, chassis grounding, wire routing techniques, proper electrical connections and fusing, protection of exposed wires and cables and antenna placement
• Basic knowledge of commercial electrical systems (120 and 240 AC circuits)
• Proven ability to troubleshoot complex technical issues related to hardware, software, and network connectivity
• Analytical mindset to identify root causes of problems and implement effective solutions
• Knowledge of safety protocols, industry regulations (e.g., automotive standards, telecommunications standards), and best practices for workplace safety during installations
• Adherence to company policies, procedures, and quality assurance guidelines
• Ability to explain technical concepts to non-technical stakeholders and provide recommendations for optimizing telematics solutions based on customer needs
• Commitment to delivering high-quality service and ensuring customer satisfaction during installations and support interactions
• Adherence to company policies, procedures, and quality assurance guidelines
• Have strong leadership, interpersonal and relationship-building skills
• Are comfortable working on multiple projects at the same time
• Advanced technical certifications or relevant vocational training in automotive electronics, electrical engineering, telecommunications, or related fields are highly beneficial

Great-to-haves

We are especially excited to connect with people who have experience with any of the following:

• Bilingual; proficient in verbal and written French/English
• Experience with technical writing of installation user guides
• Experience with development and delivery of training programs
• Prior experience with ticket management software
• Experience with Fleet Management and/or the automotive industry
• Location: Montreal, Quebec City