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The employee in this position contributes to the success of PepsiCo Canada Beverages by providing administrative support for the fleet department for the entire Eastern Canada market unit.

Responsibilities

Main tasks and responsibilities 

• Carry out follow-ups on repairs that are carried out externally and perform the associated data entries;
• Perform data entries related to parts orders and preventive maintenance, using fleet-specific software;
• Perform general administrative support tasks including creating Power Point and generating computer reports to ensure monitoring of various indicators specific to the fleet;
• Reconcile account statements and make invoice payments through credit card transactions or via the APS system;
• Perform periodic maintenance of vehicle accidents to ensure data is up to date;
• Analyze data and make payments related to “Fleet Charge”;
• Ensure the updating of the IFTA standard and provide the necessary documentation;
• Carry out random checks in connection with GCS (Global Compliance System) for the entire market unit;
• Reconcile, maintain up to date the “GEOTAB” software and then report any discrepancies;
• Perform credit card follow-ups for gas fill-ups in order to meet CGS standards.

Responsibilities

Qualifications for the position:

• DEC in administration;
• Minimum of 3 years of relevant experience in the field of administration;
• Essential bilingualism (spoken and written French and English);
• Demonstrate strong skills with Microsoft Office software, including strong mastery of Excel (Pivot Table, Logical Operators, etc.);
• Be able to multitask in a fast-paced environment;
• Excellent organizational skills and ability to multitask;
• Great sense of autonomy and initiative;
• Demonstrate strong attention to detail and ability to communicate effectively with internal and external stakeholders.

08/16/2024

Address:

105-119-129 rue St-Jacques O

Business Management

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports.  The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders. 
• Analyzes data and information to provide insights and recommendations.
• Leads the planning, coordinating and implementing department events.
• Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.
• Coordinates and monitors budgets and reporting on results vs. budget.
• Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities.
• Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events.
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures).
• Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries.
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
• Prepares and logs departmental expense claims and reports.  Tracks expenses to ensure they stay within budget.
• Makes travel arrangements, booking flight/hotel reservations as needed.
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Ensures all vacation and absence scheduling is documented, takes into account critical business needs, follows guidelines, and is managed consistently across employees in the group; identifies scheduling conflicts for resolution.
• Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Organizes work information to ensure accuracy and completeness.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3-5 years of experience in an administrative/professional support function and post-secondary degree in related field of study desirable.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Expected Base Salary Range: $37,500.00- 70,000.00 CAD

You're fluent in French and English to support business operations outside the province of Quebec.

$37,500.00 - $69,500.00

Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew Training Team. The Cabin Crew Training Specialist possesses organizational, communication, and analytical skills to assist our 8000-strong cabin crew in maintaining and exceeding our 4-star Skytrax service ranking as well as our outstanding safety reputation. To achieve this, the Cabin Crew Training Specialist will train, coach, and assess cabin crew and develop them into full service and safety professionals. 

Responsibilities

• Conduct and facilitate classroom and simulator training related to Customer Service, Commercial, Safety, Regulatory and Service as required.
• Complete all pre and post training administration. 
• Provide coaching inside and outside the classroom (on-board; crew support centers; at gate, etc.) when required.
• Assess, evaluate, and rate trainee performance. Provide timely feedback and/or coaching dependent on the training and performance objectives set. 
• Work and co-lead special projects mandated by the branch or other operational teams (introduction of new aircraft; IFE systems; eLearning; training design). 
• Work closely with Training Design and In-Flight Service bases to provide support and assistance whenever needed. 
• Gather and solicit operational and training performance information in the areas of administration of procedures, design and development of programs, and participant performance. 
• Assist in the design and development of major training programs, when required. 
• Review, evaluate, and modify proposed and existing programs. Provide ongoing feedback to existing programs. 
• Supports and/or participates in internal and external audits (Safety & Quality Assurance) when required. 
• Participate in all the Train the Trainers sessions on Safety, Service, and Instructional related items as they pertain to training. 
• Participate and coordinate recruitment activities for Customer Service Training Team when required.
• Work with colleagues and manager to achieve and surpass branch and operational objectives.

Qualifications

• Possess sound knowledge in training development and adult learning principles.  
• Excellent written and verbal skills.
• Successfully complete flight attendant initial training and maintain flight attendant qualifications throughout instructor career. 
• Ability to challenge the status quo and possess a continuous improvement philosophy in all areas of training. 
• Ability to receive constructive feedback from frontline, peers, and managers as well as provide it.   
• Excellent facilitation and instructing skills.  
• High regard for health and safety. 
• Strong interpersonal effectiveness skills with solid leadership qualities and conflict resolution acumen. 
• Ability to work in teams and high confidence self-correcting oneself and others. 
• Possess “forward thinking” ability. 
• Demonstrate a strong commitment to customer service. 
• Must be able to work independently with minimal supervision and able to seek out help when needed. 
• Highly flexible and adaptable and still able to meet deadlines, work under pressure, and prioritize multiple projects. 
• Willing to travel and work flexible and extended hours. 
• Previous experience in in-flight, training, and customer services, a definite asset. 
• Bachelor of Education or other related discipline or equivalent professional experience, a definite asset

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

As a member of CIBC’s Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs, answering incoming calls from our credit cards clients as well as calls transferred from other departments.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

Please note that the start date is September 9th, 2024.

Our Contact Centre is open Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM. This is a full-time and shift oriented role. We would like for you to be flexible between these hours.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business related purposes.

Agent@Home Program Requirements

• Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions. 
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
• Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How you'll succeed

• Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.

• Efficiency – Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

• Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

• You're fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to the overall success of the DFC by meeting Service Excellence goals for internal and external customers by providing prompt, accurate and professional resolution to all inquiries while adhering to the Bank security, operational and compliance procedures, and policies.

The Customer Relations Representative handles a high volume of incoming Dealer and Client phone calls. In this role, your main responsibilities include assisting clients with their concerns by responding to and effectively resolving their issues.

Is this role right for you?  In this role you will:

• Performs all Customer Service activities according to established service standard and established targets:
• Handling a high volume of incoming dealer and client phones calls that are a barrier to the Validation staff and maximizing time spent on validating and paying all Indirect Retail and Leases;
• Following the Bank’s service standard guidelines during all contacts with dealerships, clients, Branches and other Bank departments;
• Providing a high level of customer service on all incoming telephone/fax/electronic inquiries from Dealerships

Increase Client satisfaction and loyalty through service excellence by:

• Acquiring and maintaining a detailed knowledge of products and services;
• Responding to the client’s inquiries fully and effectively resolving clients concerns on the spot and/or escalating as appropriate;
• Providing guidance and direction to Dealers with all aspects of Funding requirements of the DFC;
• Providing a positive customer service experience at all times by ensuring the customer experience is delivered in a professional and friendly manner;
• Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate;
• Demonstrating respect and knowledge in every client interaction;
• Participating in and supporting change initiatives;

Contributes to the quality and efficiency of the DFC operations as well as compliance and regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by:

• Adhering to custody and security procedures and policies at all times;
• Adhering to position authorities and Bank policies;
• Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC),  Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF) Privacy and Occupational Health and Safety (OHS) requirements, processes and guidelines;
• Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/trends to your Direct Supervisor and/or Senior Manager of Operations, VP and Centre Manager and/or Chief Compliance Office.
• Timely escalation of issues/obstacles/trends to your Direct Supervisor;
• Ensuring all contracts received are acknowledged and distributed evenly to Validation Officers, keeping Supervisor apprised of incoming volumes.

Provides Administrative Support and Contributes to DFC growth, profitability and productivity:

• Providing above average customer service in all internal and external contacts;
• Participating in reviewing/identifying business needs, developing requirements;
• Action Dealer requests to discharge, amend or substitute Collateral
• Action Reports from AFIL ie. Mazda Loyalty, VIN mismatch,
• Respond and action Dealer request for errors or omissions on compensation
• Assisting the Sales force with special projects i.e. Dealer Appreciation Certificates

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Thorough knowledge of automotive, Retail Indirect Loans and DVLP leases to deal knowledgeably with a high volume of dealership enquiries related to the complexities of the product and processes.
• Expert knowledge of the Validation and Funding process.
• Strong organizational, written and verbal communication skills
• Thorough knowledge of PC software programs: ALS COM, CIS, Auto Hub, Excel and Microsoft Word (considered an asset)
• Working knowledge of Bank system HR Passport, My Learning Centre etc.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Location(s):  Canada : Quebec : Montreal || Canada : Quebec : Anjou 

Requirements:

Languages: Candidates must have knowledge of the English and Mandarin Language

Education: Candidates need standard educational qualifications such College/CEGEP or equivalent experience
Experience: Candidates should have experience of 1 to less than 7 months
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS Access, and MS PowerPoint
Own tools/equipment: Computer
Security and safety: Criminal record check

Location: 100 Rue Richelieu suite suite 220Saint-Jean-sur-Richelieu, QC J3B 6X3
Shifts: Day
Work setting: Rural area and Private sector

Physical Requirements:

The candidates should have attention to detail in their work

• The candidates should be able to thrive in a fast-paced environment
• The candidates should possess hand-eye coordination skills
• The candidates should have the physical endurance for tasks that are physically demanding
• The candidates should be capable of efficiently handling repetitive tasks
• The candidates should be able to work under tight deadlines
• The candidates should be comfortable with walking as part of their duties
• The candidates should be able to work under pressure when necessary

Other Requirements:

• The candidates should prioritize punctuality and possess efficient interpersonal skills
• The candidates should have excellent oral and written communication abilities
• The candidates should exhibit flexibility in adapting to changing circumstances and be organized in their work
• The candidates should be reliable in fulfilling their responsibilities and be a team player, fostering collaboration within the team
• The candidates should show initiative in their responsibilities

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to access and process information, answer inquiries, and provide information to customers
• The candidates should be able to arrange for refunds and credits, maintain records and statistics, and perform general office duties
• The candidates should be able to receive and log complaints, answer written and oral inquiries, and develop and organize workshops, meetings, ceremonies, and other events for publicity, fundraising, and information purposes
• The candidates should be able to gather, research, and prepare communications material, co-ordinate special publicity events and promotions, and prepare sports, literary, performance, or other contracts

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

We are currently looking for a security agent to join our security team at a distribution center in Varennes!

Work Schedule

• Monday to Wednesday, from 9:30 PM to 5:00 AM + Sunday and Thursday, from 9:00 PM to 5:00 AM 
• Permanent full-time position (38.5 hours per week)

Job Requirements

• Valid Security Guard License (BSP)
• Valid First Aid Certificate (CPR)
• Valid driver's license and personal vehicle for commuting to the workplace.
• Bilingual - French and English (Bilingualism is a requirement for this position as it enables effective communication with our diverse clientele, ensuring seamless interaction and understanding between our company and customers.)
• Excellent customer service skills
• Computer skills
• Good physical endurance for surveillance rounds

Responsibilities

• Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. 
• Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. 
• Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 
• Controls access to client site or facility through the admittance process.
• Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. 
• Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. 
• Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. 
• Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.

Note: The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.