1304 Jobs Found
Clerk Part-time Job
Sales & Retail KanataJob Details
The Clerk (Pharmacy) is responsible for keeping the store shelves within the pharmacy area of the store properly stocked and displayed for sale to customers. They are also involved in servicing customers in a courteous, friendly and efficient manner.
Specific Responsibilities:
- Assists with the proper ordering, rotation and inventory control of product in the department. Maintains good knowledge of the products carried and the display of products within the department. May also assist with end displays, seasonal displays, etc.
- Receives orders and ensures product received matches invoices and is received in good condition, and then is stored/put away appropriately.
- Enters and reconciles invoices/credits and maintains shrink logs.
- Provides customer assistance with merchandise on the sales floor and at the cash register and responds to specific requests regarding product information and location within store.
- May be assigned to do re-lines within the department.
- Maintains scanning / price integrity within the pharmacy department.
- Maintains store standards and conditions and may be assigned to clean up spills in the aisles, sweep floor, and clean shelves as required.
- Performs inventory-related tasks.
- Checks emails and responds accordingly.
- Answers phones as required.
- Performs other duties as assigned by the Pharmacy Manager or Pharmacist.
- Follows all applicable Company policies and procedures, Government regulations, Health and Safety and Food Safety regulations
Qualifications:
- Customer service driven
- Strong communication skills
- Strong organizational skills
- Good product knowledge and attention to detail
Address: 10 Cope Dr, Ottawa, ON K2M 0A7
Clerk
METRO INC.
Kanata - 403.04kmSales & Retail Part-time
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Accounts Receivable Billing Specialist Full-time Job
Financial Services KanataJob Details
DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:
- Create or import invoices in Sage 300 at daily/ weekly/ bimonthly frequency based on each contract;
• Process journal entries to book revenue, revenue accrual, credit notes;
• Keep a track of unbilled/ flow through charges and invoice those to customers as soon as possible;
• Proactively communicate with Charter Account Managers/ Business contacts on potential issues in processing delays;
• Provide support for proposed changes in customer pricing as needed;
• Help establish billing process for new customers based on related contracts;
• Forge solid relationships with Charter Account Managers/ business units in order to serve as primary contact for any queries on customer invoicing and payments;
• Ensure a consistently high level of quality in service provided in terms of timeliness and accuracy;
• Assist in year end audits conduced within Canadian North and provide support to Customers in audits conducted in their respective organizations;
• Apply payments when received to corporate accounts;
• Assist with processing of cargo claims to customer accounts;
• Reconcile payments to bank accounts and credit card accounts;
• Answer questions from analysts and make any necessary corrections;
• Perform other assigned tasks.
SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:
- 3 years of relevant accounting experience;
- Three (3) years post secondary education;
• High proficiency in Microsoft Excel, experience with pivot tables, filters, lookups etc.;
• Ability to work with and analyze large datasets;
• Working knowledge of accounting principles;
• Excellent interpersonal communication with a developed customer service approach;
• Excellent time management;
• High level of attention to detail and ability to learn quickly in a dynamic and fast-paced environment;
• Ability to work under pressure and deal with tight deadlines;
• Ability to speak Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Closing date: September 25, 2024
Accounts Receivable Billing Specialist
Canadian North
Kanata - 403.04kmFinancial Services Full-time
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Retail salesperson Full-time Job
Sales & Retail KanataJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience although having experience is an asset
Shifts: Day, Weekend, Early Morning, Morning
Transportation information: Own transportation, own vehicle, valid driver’s license; public transportation is not available
Work setting: Rural area, specialty shop, and in-shop
Type of product: Swimming pools/equipment
Physical Requirements:
- The candidates should be able to thrive in a fast-paced environment and work effectively under pressure
- The candidates should demonstrate attention to detail and be comfortable with bending, crouching, and kneeling
- The candidates should be able to handle heavy loads and be willing to work overtime as required
- The candidates should be prepared for physically demanding work and capable of performing repetitive tasks efficiently
- The candidates should be comfortable standing for extended periods and able to handle weights up to 23 kg (50 lbs) and up to 45 kg (100 lbs)
Other Requirements:
- The candidates should demonstrate adaptability, possess analytical skills, and exhibit creativity in problem-solving
- The candidates should work efficiently, be energetic, and maintain a positive attitude.
- The candidates should be goal-oriented, hardworking, and uphold integrity in their actions
- The candidates should be outgoing, proactive in their work, and quick learners
- The candidates should effectively manage their time, demonstrate dependability, and possess efficient interpersonal skills
- The candidates should exhibit flexibility in their approach to tasks, be well-organized, and demonstrate reliability
- The candidates should be team players, demonstrate excellent oral and written communication skills, and be accurate in their work
- The candidates should have a strong client focus
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to operate a cash register and provide advice about merchandise to customers
- The candidates should be able to operate computerized inventory record-keeping and re-ordering systems, assist in the display of merchandise, and maintain sales records for inventory control purposes
- The candidates should be able to conduct sales transactions through Internet-based electronic commerce, estimate or quote prices, credit or contract terms, warranties, and delivery dates to customers, and prepare merchandise for purchase, rental, or lease
- The candidates should be able to greet customers and discuss the type, quality, and quantity of merchandise or services sought for purchase, rental, or lease, and prepare sales, rental, or leasing contracts while accepting various forms of payment such as cash, cheque, credit card, or automatic debit
Benefits:
- The candidates will get dental plan, health care plan, pension plan, registered retirement savings plan (RRSP), and parking available
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Retail salesperson
Impressions Group Ottawa Inc
Kanata - 403.04kmSales & Retail Full-time
18 - 25
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Customer Service Representative Full-time Job
Customer Service KanataJob Details
As a Customer Experience Associate/ Terry Fox & Campeau/ Permanent/ Part-time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
Kanata - 403.04kmCustomer Service Full-time
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WAREHOUSE WORKER Part-time Job
General Category KanataJob Details
At UPS, we also discover how we combine endless opportunities, innovation and rewards to create a truly unique career experience. With our unique promote-from-within culture, you'll always find exciting new opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go.
Job Details:
UPS is currently looking for Part-time Warehouse Worker at our Kanata location. This is an evening position.
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Job Classifications: Part-time Warehouse
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Job Type: Permanent/Hourly
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Job Location: 8825 Campeau Dr, Kanata, ON Canada
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Workdays: Monday - Fridays*
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Scheduled Shift: 5:00/5:30PM – 10PM (approximately).Shift averages 3-5 hours a day, but hours, start times/finish times may vary with operational need.
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Category: Warehouse Operations
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Must be able to work up to 25 hours per week
*Local Sorters will be required to work five days a week with slight changes in shift hours. Shift hours may vary due to the changes in package volume.
Local Sorters are responsible for the loading, unloading, sorting, and scanning of packages in the center. Car wash at end of shift for a quarter or half of the vehicle fleet. The equipment is wash brushes and fire hoses.
Required Skills:
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Ability to follow set procedures
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Ability to lift up to 70-lbs (32-kg) unassisted
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Able to work with automated conveyor belts and manual rollers
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Comfortable working inside container trailers, delivery trucks or similar equipment
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Good organizational and multi-tasking skills
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Comfortable working in a fast-paced, physically demanding and temperature changing warehouse environment
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Must be able to work with and recognize postal codes, routing charts and maps
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No experience necessary.
The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.
Benefits:
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Full training provided
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Weekly pay (every Friday)
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Wage $20.00 / hour (Base 17.30 / hr. + hourly bonus 2.70 / hr.)
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Guaranteed pay progression up to 29.64 per hour
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Extended health and dental benefits
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Group insurance and pension benefits
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Opportunities for advancement
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Tuition reimbursement, up to $2000 per semester (Conditions apply)
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
WAREHOUSE WORKER
UPS
Kanata - 403.04kmGeneral Category Part-time
20
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WAREHOUSE CLERK Full-time Job
Administrative Jobs KanataJob Details
This position performs basic administrative responsibilities including preparation and analysis of reports, compilation of information from various sources, and analysis using various software packages. Employee may direct the work of others and provide instruction and guidance to lesser experienced employees. This position performs general warehouse duties including word processing, data entry, auditing/rewrapping damaged packages, answering phones, and other duties as assigned.
Location and hours:
Located at 8825 Campeau Drive, Stittsville, ON
Days: Monday to Friday
Hours: Starts between 4:30 AM to 5:30 AM (Approx), ends between 8:00 AM and 9:00 AM. Guaranteed at least 5-hour shifts based on delivery volume.
Responsibilities:
-Executes a comprehensive examination of various documents including commercial invoices, international bills of lading, and shipping documents to ensure completeness and accuracy.
-Researches and corrects errors resulting from incorrect pre-advise information.
-Compiles and saves shipping documents (paper or electronic) to comply with government regulations.
-Physically handling/moving and re-wrapping packages. (Lifting up to 70 lbs unassisted)
-Performs analysis using various software packages and databases
-Provides advanced office support knowledge and skills.
-Prepares and/or coordinates information for internal and external contacts
Compensation and Benefits
-Starting rate $17.30 (guaranteed pay progression up to 24.65 after 48-month progression).
-On site parking
-Casual dress
-Tuition reimbursement up to $3000 per semester (conditions apply)
-Health and Dental Benefits after 1 year
-Employee Assistance Program (wellness)
-Unionized position.
-Full training provided.
Qualifications:
-High School Diploma, GED, or international equivalent
-Strong analytical, oral/written communication, problem solving, basic research, attention to detail and time management skills
-Proficiency in Microsoft Office (Word, Excel, Access, and Outlook)
-Accurate and rapid data entry
WAREHOUSE CLERK
UPS
Kanata - 403.04kmAdministrative Jobs Full-time
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Customer Service Representative Full-time Job
Customer Service KanataJob Details
As a Customer Experience Associate/ Hazeldean/ Permanent/ Part-time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
Kanata - 403.04kmCustomer Service Full-time
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Customer Service Representative - Bridlewood (18.75h) Full-time Job
Customer Service KanataJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative - Bridlewood (18.75h)
Scotiabank
Kanata - 403.04kmCustomer Service Full-time
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Food service supervisor Full-time Job
Management KanataJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 7 months
Responsibilities
Tasks
- Establish methods to meet work schedules
- Supervise and co-ordinate activities of staff who prepare and portion food
- Train staff in job duties, sanitation and safety procedures
- Estimate and order ingredients and supplies
- Prepare budget and cost estimates
- Address customers' complaints or concerns
- Maintain records of stock, repairs, sales and wastage
- Prepare and submit reports
- Supervise and check delivery of food trolleys
- Establish work schedules
Supervision
- 3-4 people
- 5-10 people
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.
By email
[email protected]
Food service supervisor
Tim Hortons
Kanata - 403.04kmManagement Full-time
17 - 17.50
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Customer Experience Associate (Canada) Full-time Job
Customer Service OttawaJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Location(s): Canada : Ontario : Ottawa
Customer Experience Associate (Canada)
Scotiabank
Ottawa - 403.28kmCustomer Service Full-time
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Licensed HVAC Mechanic (313A & G1) Full-time Job
Maintenance & Repair OttawaJob Details
Requisition ID: 18109
Department: Transit Services Dept.
Service: Transit Bus Oper & Maintenance Service
Branch: Transit Facility Maintenance Branch
Employment Type: 2 Full-time Permanent
Work Hours: 40.00hours per week
Affiliation: ATU 279
Salary Information: $36.408- $42.833per hour (2024 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Transit Services - OC Transpo; Maintenance and Trades
Application Close: 30/06/2025
JOB SUMMARY
The Transit Facilities Maintenance Unit is responsible for the property management functions associated with the maintenance, operation and repair of all transit facilities.
Reporting to a Plant Supervisor, you are responsible for a full range of installation, testing, trouble-shooting, maintenance and preventive maintenance duties, and for repairing a wide variety of electrical and/or mechanical equipment and installations. These include, but are not limited to HVAC, hydraulic/pneumatic systems, distribution and switching systems, motors, power storage and conditioning systems, fire, lighting, control and building management systems, and low-pressure boilers/general gas fittings used and/or installed in the garage properties and transitway stations.
EDUCATION AND EXPERIENCE
Journeyman’s certificate as a Refrigeration and Air Conditioning Mechanic 313A and completion of Gas Technician G1 Certification.
Minimum of 5 years of experience as a Journeyman related to installing, trouble shooting, maintenance and repair of all types of building energy systems, mechanical, Gas and electrical operating equipment, and bus servicing equipment.
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- City policies and procedures affecting shop operations
- Considerable knowledge of the standard methods, tools, equipment, and materials used in the servicing, maintenance and operations of building mechanical systems
- Relevant guidelines, policies, codes, regulations
- Building energy systems, mechanical and electrical operating equipment and bus servicing equipment
- Safe handling of chemicals, lubricants and other service related materials
- Computer controlled energy systems
- Building control systems operation and programming
- Working knowledge of plumbing, HVAC systems, electronic and pneumatic controls
- Personal computers, with ability to use corporate office software and the Maintenance Management System
- Safe work practices of the trade
- Knowledge and awareness of safety issues in the workplace, where there are always members of the public close by when work is being undertaken
COMPETENCIES, SKILLS AND ABILITIES
- Able to work independently, with minimum direction, and collaboratively with peers and managers as part of a team
- Read/interpret blueprints, drawings and sketches to determine specifications and calculate requirements
- Interpret HVAC control schematics and wiring diagrams
- Read, understand and execute oral and written instructions and interpret or prepare work orders
- Plan work and make estimates of materials and time required to perform the work
- Communicate effectively, both orally and in writing
- Possess sound interpersonal skills and ability to relate to the general public and coworkers
- Possess effective interpersonal and communication skills
- Must be able to organize, clean and maintain a safe work area within a public environment
- Must be capable of relating to transit customers, while working in a public environment, and accepting that information requests, complaints, or incidents of confrontational behavior may occur
- Possess skill in using trade hand and power tools and equipment with precision
- Able to operate repair vehicles, scissor lift, forklift, mobile personal lifting devices, and to use ladders. Able to operate emergency generators and welding equipment
- Able to perform electrical, plumbing, welding operations relating to the trade
- Possess analytical skills and be detail oriented
- Possess solid computer skills and the ability to operate within a computerized maintenance management System
- Must be able to organize, clean and maintain a safe work area within a public environment
- Demonstrate a positive attitude, flexibility and adaptability
- Able to relate to Transit customers, co-workers and the general public and to work in a non-confrontational manner
- Possess a work record of good attendance and job performance
- Able to follow all safety rules and regulations
- Possess excellent hand/eye coordination, and manual dexterity to perform precise and detailed work
- Physically fit, with stamina to perform the job duties (which may include working in a standing position for long time periods, carrying materials, working in cramped areas or at considerable heights and working outdoors year round)
- Provide own hand tools relating to the trade according to provisions of the Collective Agreement
- Able to work overtime, be available for scheduled overtime, work a variety of scheduled shifts including split shifts, weekends and evenings, as per the Collective Agreement and/or as required
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated
- Additional vacancies may occur during the competition process
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Licensed HVAC Mechanic (313A & G1)
City Of Ottawa
Ottawa - 403.28kmMaintenance & Repair Full-time
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Public Service Assistant (InfoService) Part-time Job
Public Service OttawaJob Details
Requisition ID: 16413
Department: Ottawa Public Library
Service: Branch Operations
Branch: Public Services
Employment Type: 1 Temporary Part Time Position (Up to 1 year)
Work Hours: 21 hours per week
Affiliation: CUPE 503 Library
Salary Information: $32.509 - $38.035 per hour (2024 rates of pay)
Location: Nepean Centrepointe Branch, 101 Centrepointe Drive
City: Ottawa, ON
Job Category: Ottawa Public Library
Application Close: 04/07/2025
JOB SUMMARY
Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area.
You are responsible for: providing information, reference and readers advisory services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; providing circulation and page services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; performing routine collection maintenance duties; and promoting Library services.
You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.
EDUCATION AND EXPERIENCE
Completion of 2-year college diploma in Library and Information Technician Program, or related field
Minimum of 1 year of related experience.
KNOWLEDGE
- Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy, ESL collections and library programming.
- Reference resources in print, microform and electronic formats and of current developments in reference services.
- Electronic database and other bibliographic searching techniques.
- Principles of collection development and maintenance.
- Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
- Library circulation procedures and practices.
- Knowledge of multiple technology platforms (e.g. tablets, phones, e-readers, Android, Apple, Blackberry) as it relates to library offerings
- Methods and techniques of responding to inquiries and resolving patron complaints.
- Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
- General knowledge of library policies and procedures.
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Use tact, discretion and confidentiality.
- Excellent verbal communication skills.
- Exercise effective judgement and independent decision-making capabilities.
- To carry out a range of circulation/page activities, including registration, collecting fees, and to respond effectively to a range of library service inquiries and resolve complaints.
- To perform routine clerical tasks.
- Minimum keyboard skills of 25 wpm.
- Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft windows.
- Ability to think quickly.
- Ability to learn on the job and apply learning to new technologies as required.
- Ability to create and design thematic displays.
- Ability to handle and account for cash and to prepare bank deposits.
- Perform multiple tasks concurrently.
- Customer service orientation, including the use of tact, discretion and confidentiality
- Ease of comfort with technology.
- Attention to detail.
- Strong interpersonal skills, ability to deal with the public and handle problems as they arise.
- Flexibility, ability to adjust priorities.
- Ability to work effectively as a team member.
- Strongly committed to quality customer service.
- To perform routine manual tasks and maneuver book carts and lift boxes up to 40 pounds.
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready - immediate requirement for language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates must meet language requirement for position upon hire.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the Ottawa Public Library's satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Additional vacancies may occur during the competition process.
- Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Public Service Assistant (InfoService)
City Of Ottawa
Ottawa - 403.28kmPublic Service Part-time
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