Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

WHAT IS THE OPPORTUNITY?

RBC Cyber Intelligence Group (CIG) is seeking a Senior Cyber Intelligence Analyst with demonstrated competence and drive to contribute toward the success of RBC’s intelligence-led cybersecurity and risk management.

Under direction of the Cyber Intelligence Group, the successful candidate will be accountable to triage and analyze cyber intelligence alerts based on data from various sources, including the Deep and Dark Web, social media, and other sources. The successful candidate will also be accountable to produce intelligence reports, maintain accurate metric documentations, and produce data-driven reports.  

WHAT WILL YOU DO?

• Triage, review, and action intelligence alerts and escalations following stakeholders’ requirements in the area of cyber-enabled fraud, social media, and third-party breaches.
• Produce intelligence reports/notifications related to third party breaches and provide tactical support to investigations when required.
• Create and deliver metrics and other data-driven reporting. Develop insights on existing and emerging cyber threat based on metrics.
• Produce intelligence reports based on external and internal reporting and support the development of new intelligence products.
• Provide threat assessments on social media-based cyber threats affecting RBC’s executives, brands and other strategic interests.
• Maintain and strengthen CIG’s partnership with both internal and external partners to enable the maturation of quality intelligence analysis and actionable data, and support the strategy to be an intelligence-led organization.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Undergraduate degree in Computer Science, Business, Information Security or related field, and 2+ year experience in investigations, intelligence, risk management, or similar roles.
• Exemplary analytical skills – strong attention to details, ability to analyze information from established and new sources, and identify patterns in data to derive a compelling conclusion.
• Ability to manage, prioritize, and execute with minimal direction or oversight in a high-pressure environment.
• Experienced with all aspects of the intelligence cycle and proven knowledge of typical adversary and intrusion set tactics, techniques, and procedures (TTPs).

Nice to have:

• Experienced in Deep and Dark Web investigations.
• Working knowledge of Python scripting language

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-Hybrid
#LI-POST
#TECHPJ

Job Skills

Confidentiality, Cyber Security Management, Decision Making, Detail-Oriented, Encryption Software, High Impact Communication, Information Security Management, Information Technology Security, Problem Solving

Additional Job Details

330 FRONT ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

2024-02-29

2024-03-18

What is the opportunity?

We are looking for a Senior Data Analyst who will be responsible for leading automation and data Visualization capabilities and interactive dashboards supporting key programs in the Transformation team. The candidate is accountable for leading the design, development, implementation, and support internally developed reporting and analytical tools, including advanced dashboards.

What will you do?

• Support the Transformation Team in data collection, analysis, and presentation in support of multiple programs including the Scientific Research and Experimental Development program and Real Estate projects/activities. 

• Understand the Transformation’s team business requirements and lead the automation and visualization of information from multiple data sources.

• Accountable for creating efficiencies through automation of manual processes.

• Support the execution of the Canadian and US R&D programs annual submission and audits to satisfy CRA requests by delivering on customized reporting to satisfy CRA requirements
  Contribute to the effectiveness of the team’s processes, metrics, benchmarking, and reporting; identifies and champions/implements opportunities to enhance coordination and efficiency within team processes.

• Provide leadership on how analytics initiatives can help achieve team’s goals and provide advice and guidance on how to act based analytical findings through leading reporting & visualization activities.

What do you need to succeed?

Must-have:

• Technical Experience in database management, automation, and data presentation.

• Business Acumen to translate business needs into efficient automated solutions.

• Bachelor’s degree (min) preferably in Computer Science.

• Advanced Knowledge of Visualization tools.

• Ability to be proactive, handle simultaneous projects, work independently.

• Excellent organizational skills and using own initiative to ensure that outstanding matters are followed through, and the ability to meet deadlines.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Opportunities to building close relationships with clients.

#LI-Hybrid

#LI-POST

#TechPJ

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

330 FRONT ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

2024-03-08

The Director is responsible for implementing the objectives of the Metrolinx Real Estate Strategy, by leading the oversight and management of properties containing buildings/structures as part of Metrolinx’s owned operational properties portfolio. Acts as single point of contact for all ownership responsibilities including overseeing and reporting on asset financial performance, tenant management, and heritage requirements.  Liaises with Real Estate Property Management and Administration and Transactions Teams, and with Third-Party Projects Review (TPPR) Team, ensuring Metrolinx safety, reputational, and fiscal interests are protected and managed in real time. Responsibilities also as directed by the Vice President of Real Estate Management and the Executive Vice President of Real Estate Development.
 

PURPOSE OF THE POSITION:

You will assist with the planning, scheduling and assignment of manpower to specific jobs within the Freight Car Repair and Freight Car Inspection, ensuring that all repairs and/or servicing are performed in a safe and efficient manner, in accordance with Company, AAR and TC regulations.

POSITION ACCOUNTABILITIES:

• Conduct job briefings, end of shift briefings, safety meetings and activities, ensuring that safety rules, procedures and policies are adhered to thorough proficiency testing and safety tracking document
• Correct and document safety incidents, safety hazards/concerns, investigates for corrective actions to the various departments, involving the Health and Safety Committee in the prescribed timelines
• Support, communicate and deliver to key performance indicators.  Leads to ensure all direct reports have an understanding of the business objectives, as well as the role they are all accountable for
• Communicate and interact regularly with management within field operations to ensure Freight Car repair and train servicing is meeting the expectations of internal and external customers
• Ensure that there is the appropriate level of stock/material and is responsible for ordering within prescribed limits through the SAP system.  Supports all expenditure reduction initiatives
• Maintain communication and foster positive working relationships with local union officials. Ensures the collective agreement is understood and managed as it is written
• Support and participate in Consequence Leadership, provide employees both Positive and Constructive Feedback throughout shift
• Support and participate in continuous improvement initiatives to improve productivity and effectiveness of the operation.  Support Lean Philosophy and Principals
• Ensure Freight Car bad order repair, cycle time, dwell time, productivity and key metrics are met.  Coordinate with Field Operations to ensure over the road set-offs of bad order Freight Cars are repaired in a timely manner
• Ensure repairs and train servicing are in compliance with AAR, TC standards and Canadian Pacific policies
• Support mechanical forces at train incidents within their jurisdiction adhering to the guidelines of the Emergency Response Plan
• Communicate and interact regularly with local/external counterparts
• Work directly with employees in the shop & yard environments to establish self-managed work teams and provides guidance and support to employees to bring about the vision of an empowered and engaged workforce

POSITION REQUIREMENTS:

• Must possess a minimum of a High school diploma or mechanical trade certification
• Proficient knowledge of railway operations (road, yard, freight car, mechanical)
• Working knowledge of CPKC systems (CIM, TYES, Nexus, SAP and Wreck Estimator) is an asset
• Microsoft Outlook, Word, Power Point and Excel
• Knowledge of collective agreement/non- union policies
• Mechanical aptitude
• Must be able to work with vast array of employees and be adaptable
• Must be able to work outdoors in all weather
• Must be able to work shift work
• Ability to drill down, understand root cause and resolve complex issues

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program 
• Annual Fitness Subsidy

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements. 

Medical Requirements:

Operating safely is a core foundation of CPKC. Our commitment is to protect our people, customers, communities in which we operate, the environment and our assets. We are also committed to a healthy and safe workplace. CPKC’s Alcohol and Drug Policy and Procedures (“Policy and Procedures”) support these commitments.   All new hires for a safety sensitive position will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessment. Pre-employment qualification drug test(s) are also required. This includes candidates participating in the Trainee Program who will also be required to pass a drug test during the training process before receiving final qualification for the position. 

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates need experience of 1 year to less than 2 years
Cuisine specialties: Kosher

Location: North York, ON
Work setting: Urban area
Cook categories: Cook (general)
Transportation/travel information: Public transportation is available

Physical Requirements:

• The candidate should be able to work in fast-paced environment, pay attention to detail and also perform repetitive tasks
• The candidate should be physically strong

Other Requirements:

• The candidate should be able to work in an organized way and also take initiative
• The candidate should be dependable, reliable and also a team player

Responsibilities:

• The candidate should be able to inspect kitchens and food service areas, supervise kitchen staff and helpers, clean kitchen and work areas and also manage kitchen operations
• The candidate should be able to prepare and cook complete meals or individual dishes and foods, prepare dishes for customers with food allergies or intolerances and also prepare and cook special meals for patients as instructed by dietitian or chef
• The candidate should be able to order supplies and equipment and also maintain inventory and records of food, supplies and equipment

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

The Automotive Finance Team at Scotiabank is experiencing a massive transformation and growth with constantly evolving digital journeys and disruptions within automotive ecosystem and financing technologies. Scotiabank is one of the top automotive finance lenders in Canada and the role will be pivotal to drive the growth forward and maintain our leading position in the marketplace through delivering innovative and top notch digital solutions for our automotive partners, business and customers.

We are seeking a talented and creative Software engineer with proficiency in software development while emphasizing their specialization in UI/UX for Automotive Technologies. It's a comprehensive role that encompasses technical skills and design focus. The role will engineering driven UI developer who possesses a strong knowledge of user interface design principles and is also skilled in UX designing. You will be responsible for developing user interfaces, designing seamless user experiences, and implementing robust backend functionality. Your role will be critical in delivering high-quality web applications that meet user requirements and drive business success.

Is this role right for you?

• Collaborate with cross-functional teams, including Product owners, Fullstack developers, and business stakeholders to gather and analyze user requirements and translate them into technical specifications.
• Develop intuitive, responsive, and visually appealing user interfaces using HTML, CSS, JavaScript, and other front-end frameworks.
• Collaborate with product owners and business analyst to Create wireframes, prototypes, and interactive mock-ups to effectively communicate design ideas and gather feedback.
• Implement best practices and modern design principles to create seamless user experiences, considering usability and accessibility standards.
• Conduct user research, usability testing, and gather feedback to inform iterative design improvements.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• Troubleshoot and debug technical issues, perform testing, and optimize application performance.
• Write clean and maintainable code, following coding standards and best practices.
• Stay up-to-date with emerging technologies, industry trends, and best practices in UI development and UX designing.

Do you have the skills that will enable you to succeed in this role?

• 5-6 years of work experience preferred
• Bachelor's or higher degree in Computer Science, Software Engineering, or a related field.
• Proven work experience as a UI developer with a solid understanding of UX designing
• Expertise in front-end technologies such as HTML, CSS, JavaScript, and modern UI frameworks like React, Angular, or Vue.js.
• Proficient in back-end programming languages such as Node.js, Python, or Ruby, and experience with server-side frameworks (e.g., Express, Django, Ruby on Rails).
• Experience with database systems (e.g., PostgreSQL, MySQL, MongoDB) and proficiency in writing efficient SQL queries
• Solid understanding of UX design principles and experience in designing user-centered interfaces.
• Familiarity with design tools like Adobe Photoshop, Sketch, or Figma.
• Understanding of user-centered design principles and ability to conduct user research and usability testing.
• Familiarity with version control systems (e.g., Git) and agile methodologies
• Excellent attention to detail and ability to work in a fast-paced environment.
• Strong knowledge of responsive design and the ability to create interfaces that work seamlessly across various devices and screen sizes.
• Strong communication and collaboration skills.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 

Work arrangements: Hybrid
 
 
#LI-Hybrid

We are looking for a qualified Developer to work with the Notification Services team in Scotia Digital, who can deliver high quality code, write unit tests, provide UAT support, implementation, and operational support.

Is this role right for you? In this role you will:

• Lead development activities as the senior member of the scrum team, planning and executing to meet sprint objectives as well as program/project milestones.
• Write well designed, testable, efficient code by using best software development practices.
• Gather and refine specifications and requirements based on technical needs.
• Collaborate with the Scrum team to plan milestones, successfully execute software delivery, and escalate issues as needed.
• Ensure that requirements are clearly, accurately, and thoroughly documented and understood either for system changes and/or process changes and that there is value and consistency added to the customer experience by:
• Providing contribution to design/review process
• Monitoring/reviewing design during development phase.
• Ensure the timely and accurate completion of projects through:
• Production/Input to an overall Project Plan, strategy, and implementation
• Procedural documents completed to support user (guidelines, job aids. etc.)
• Input provided to preparation and execution of testing.
• Conducting post implementation measurement review of projects.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University or College Degree in Computer Science
• 6+ year experience of developing enterprise, cloud native, message driven, test driven, reactive, containerized applications.
• Previous experience in banking industry/financial services is preferred
• MS Azure, containerization & orchestration (Kubernetes, Docker), Java 11 & 8, Springboot framework, Junit frameworks (Junit 5, Mockito), build tools and dependency management (Maven, Gradle), noSQL database, template management (Velocity), CI-CD Pipeline (Jenkins)
• Version control tools, like Git, Bitbucket
• well-rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments
• Familiar with software security tools like BlackDuck (vulnerabilities in JARs), Fortify (vulnerabilities/security issues in code), Webinspect (scan REST end points) and SonarQube (Junit coverage for code)
• well-rounded knowledge different JAVA based framework/libs, such as Spring Boot, Spring Security, JDBC, Junit, Apache-Camel, Azure SDK
• Strong knowledge of network communications (VPN, Firewall management, Load Balancers), security protocols (SSL), Authorization mechanism (OAuth, JWT) and trouble shooting
• Hands on experience in developing applications with KAFKA, ActiveMQ/Azure Service Bus, RDBMS, NoSQL, Redis
• Strong knowledge of programming languages: Java 8+, Unix Shell Script, XML, YAML, JSON, SQL, Apache Velocity, Apache Groovy
• Strong hands-on programming skills with popular developer utility tool suites like Eclipse/STS, JIRA/Bitbucket/Confluence, Git, Gradle/Maven

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Canadian Banking Technology (CBT) supports the end-to-end technology needs of Scotiabank’s Canadian banking business, including a broad range of banking products and services from savings and chequing accounts to credit cards and commercial loans. Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our business applications and platforms.

Scotiabank’s Data Engineering, under CBT, is responsible for delivering data integration solutions for a variety of business lines.  Our current applications are in support of regulatory, compliance, as well as Big Data Analytics, Cloud technologies, and Risk Reporting requirements.  Canadian Banking Technology supports the end-to-end technology needs of Scotiabank’s Canadian banking business, including a broad range of banking products and services from savings and chequing accounts to credit cards and commercial loans. Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our business applications and platforms.

Is this role right for you? In this role you will:

• Contributes to the overall success of the Data Engineering and Data Services in Canada

• Ensures specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  

• Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Champions a high-performance environment and contributes to an inclusive work environment. 

• Participate in data engineering and transformation design to ensure highly scalable, extensible, and performant solutions.

• Hands-on development supporting Data integration, Analytics and Cloud environments.

• Contribute to data ingestion, transformation and extraction solutions in Enterprise big data platform (EDL)

• Contribute to data and project design and delivery for some of highly visible and critical projects across bank like TSYS Modernization

• Contribute to translating architecture or design into both logical and physical data models that comply with existing (and evolving) standards and practices.

• Work with the Data Architecture and QA teams

• Understand the risk culture and how it should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with organization values and Code of Conduct, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, and AML/ATF/sanctions.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• At least 5 years of industry experience in software development using agile methods (Scrum, Kanban, etc.) 

• Excellent understanding of database and data management concepts and technologies

• At least 3 years of experience in working with Big Data including Apache Hadoop, Hive, Sqoop, Spark

• 3+ years of hands-on experience working with Talend or similar ETL (Extract-Transform-Load) tools

• 3+ years of hands-on experience with Java and/or Python 

• Hands-on experience with Unix/Linux Command Line Interface (CLI) and shell scripting

• Working experience with GitHub, JIRA, Confluence, DevOps, Jenkins pipelines, and code promotion

• Strong communication and presentation skills

• Level-3 production support experience is an asset and sometimes required

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

 
 
Working location condition: Hybrid 
 
#LI-Hybrid

Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.)

The team:

Scotiabank’s Global Technology Enterprise Platforms (GTEP) - Operations and Engineering - Tools & Monitoring - Global Event Management System (GEMS) team is responsible for monitoring the availability and health of IT hardware, software, and network resources. GEMS automates the analysis of events, generates alerts, helps determine root cause and assigns Alerts & Incidents to the correct resource groups to restore affected services.

The role:

With a strong proficiency in scripting languages and expertise in ServiceNow ITOM applications, your primary responsibility will be to design, implement and maintain end-to-end ServiceNow ITOM processes with a focus on the Event Management & Notify applications.

You will provide oversight over project intake and designs/proposals put forward. You will push for opportunities to develop application strategies and validate solutions that comply with the out-of-box application feature roadmap.

In this role, as required, you can expect to provide extended support (after hours - 24x7) for engagement(s) in real-time troubleshooting & resolution of Priority 1 / Major Incidents.

Is this role right for you?

• You are adept at developing and maintaining scripts, business rules, and User Interface (UI) policies within the ServiceNow platform to achieve optimal functionality and performance.
• You embrace the opportunity to configure and develop solutions on the ServiceNow Platform (i.e., Workflows, Script Includes, Business Rules, etc.) and to conduct thorough User Acceptance Testing (UAT) and/or System Integration Testing (SIT) testing (when applicable, producing test plans for Quality Assurance Testing [QAT]), debugging, and troubleshooting to ensure the reliability and integrity of implemented solutions.
• You are prepared to identify and troubleshoot technical issues including delivery failures, configuration problems, and performance bottlenecks and to implement effective solutions to address and resolve these issues promptly.
• You are keen to collaborate with stakeholders to gather feedback and continuously refine and improve existing ITOM processes.
• You thrive on providing technical expertise and guidance to junior developers, fostering knowledge sharing and skill development within the team.
• You are eager to stay abreast of industry best practices and emerging trends in ServiceNow ITOM, incorporating relevant innovations into our systems.
• You are prepared to create and maintain up to date technical documentation.

Do you have the skills that will enable you to succeed in this role?

• You possess excellent communication (verbal/written/presentation) skills.
• You can demonstrate excellent collaboration skills to work effectively with cross-functional teams and stakeholders.
• You have at least 5+ years of hands-on technical working experience in designing/planning/implementing/integrating ITOM solutions within the ServiceNow platform for a large-size enterprise organization that spans multiple divisions and departments.

• You have at least 5+ years of hands-on technical working experience with ServiceNow application development & advanced scripting skills (e.g., JavaScript, HTML & Glide methodology) in support of extending ServiceNow ITOM application functionalities.
• You have at least 5+ years of hands-on technical working experience in designing/planning/implementing/integrating REST and SOAP APIs between the ServiceNow Platform and external systems/sources.
• You have at least 2+ years of hands-on technical working experience with the configuration of the ServiceNow Event Management module.
• You also have at least 2+ years of hands-on technical working experience in the configuration and maintenance of at least 1 of the following modules: Notify and/or Discovery and/or Service Mapping and/or Service Graph Connectors and/or Tag Governance and/or Metric Intelligence and/or Predictive AIOps and/or Service Operations Workspace.
• You also have at least 2+ years of hands-on technical working experience in configuring and developing solutions on the ServiceNow Platform (i.e., Workflows, Script Includes, Business Rules, etc.)
• You have completed a post-secondary education in Computer Science, Engineering, or in related Technology stream.
• You have completed the ServiceNow Certified Application Developer (CAD).

What's in it for you?

• We are technology partners who help the business transform how our employees around the world work.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.

• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks.
• Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.
• Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3.  When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.
• Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

#scotiatechnology

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As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHATS IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.