The Global Employee Technology (GET) team develops and manages innovative products designed to support the ever-changing threat landscape. We work in close partnership with our Corporate Security, Fraud Business, and key Technology Partners throughout Scotiabank to drive technology on a global basis. We are key team members within Enterprise Technology to ensure business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.

We are seeking an energetic, self-starter willing to take on a challenge! This position will deliver against current and new initiatives to support our Corporate Security global mandate by ensuring that specific goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives through technology solutions. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

The incumbent is responsible, through independent contribution, collaboration with the Corporate Security Business team and the management/supervision of Senior Manager, on the design, development, integration, and implementation of Enhanced Employee Monitoring initiative across the Enterprise level. The individual must thrive on challenge, be proactive and dynamic, and demonstrate initiative and eagerness to learn.

Is this role right for you? In this role you will:

• Provide day to day support for Splunk environment and full system life cycle. Working experience in creating dashboards, SPL scripts, building Splunk regex expressions for data ingestion, production issues investigations and resolutions. This includes L2 production support investigations and resolutions.
• Analyze highly complex business requirements; generate technical specifications to design or redesign complex software components and applications.
• Act as a technical resource expert for modeling, simulation, and analysis efforts.
• Leverage industry best practices to design, test, implement and support a solution.
• Assure quality security and compliance requirements are met for supported area.
• Act as the Splunk subject matter experts in providing technical leadership in the design, development and support of the Bank’s enterprise insider threat program, major digital fraud and financial crimes investigations mandate, and other intelligence big data analytics industry initiatives.
• Experience with/or ability to explore a variety of machine learning, statistical analytics, and data mining techniques with the objective of improving Corporate Security’s investigative capabilities using Technology to support the Bank’s employee monitoring and digital fraud investigation needs.
• Maintain the Banks’ enterprise insider threat intelligence program, and Corporate Security’s digital fraud investigation mechanisms by updating or creating new Splunk
• data models, rules, alerts, and/or dashboards to provide relative real time actionable intelligence.
• Builds and maintains solid, professional working relationships with peers within the project management, development, and business lines.
   

 
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
• Training and/or certifications in Splunk Enterprise for at least version 8.x, 9.x.
• Proof of certifications in Splunk core certified advance power user and or Splunk core certified power user
• Working knowledge in Splunk (installing, configuring, troubleshooting after different Splunk components, setting up the encryption and building clusters) – 3+ years of hands-on experience.
• Certified Splunk Engineer
• Solid understanding of SQL script for querying relational databases (e.g., SQL Server, DB2, MySQL) and XML code.
• Proficiency in Python version 2 and 3, SPL language, Xml, html, CSS Code, Excel.
• Proficiency in Linux – 5+ years of hands-on experience
• Proficiency in Java (coding and application) – 5+ years of hands-on experience
• Proficiency in Cloud – GCP or Azure (proof of concept) – 3+ years of hands-on experience
• Understanding and experience in Agile development methodologies
• Strong verbal, written, presentation & communication skills.
• Creative, out-of-the-box thinker with strong analytical and problem-solving skills
• Knowledge of project management, and software development process would be an asset.
• Experienced with working in both a technical and business context and able to translate technical concepts into easy-to-understand business language.
• Experience with 3rd party vendor products and various systems integration concepts/usage a such as Rest APIs, batch jobs or data extractions is an asset.
• Must be self-motivated, energetic, and results-oriented and be committed to adding value to the organization.
• Highly flexible and able to adapt quickly to changing priorities.
• Knowledge of industry trends regarding fraud and experience in fraud detection and prevention is an asset.
• Financial Industry/Banking experience
• Previous experience in Corporate Security, Insider Threat Fraud

 
What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 
 
Working location condition: Hybrid 
 
#LI-Hybrid 

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  

IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHATS IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

The Automotive Finance Team at Scotiabank is experiencing a massive transformation and growth with constantly evolving digital journeys and disruptions within automotive ecosystem and financing technologies. Scotiabank is one of the top automotive finance lenders in Canada and the role will be pivotal to drive the growth forward and maintain our leading position in the marketplace through delivering innovative and top notch digital solutions for our automotive partners, business and customers.

We are seeking a talented and creative Software engineer with proficiency in software development while emphasizing their specialization in UI/UX for Automotive Technologies. It's a comprehensive role that encompasses technical skills and design focus. The role will engineering driven UI developer who possesses a strong knowledge of user interface design principles and is also skilled in UX designing. You will be responsible for developing user interfaces, designing seamless user experiences, and implementing robust backend functionality. Your role will be critical in delivering high-quality web applications that meet user requirements and drive business success.

Is this role right for you?

• Collaborate with cross-functional teams, including Product owners, Fullstack developers, and business stakeholders to gather and analyze user requirements and translate them into technical specifications.
• Develop intuitive, responsive, and visually appealing user interfaces using HTML, CSS, JavaScript, and other front-end frameworks.
• Collaborate with product owners and business analyst to Create wireframes, prototypes, and interactive mock-ups to effectively communicate design ideas and gather feedback.
• Implement best practices and modern design principles to create seamless user experiences, considering usability and accessibility standards.
• Conduct user research, usability testing, and gather feedback to inform iterative design improvements.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• Troubleshoot and debug technical issues, perform testing, and optimize application performance.
• Write clean and maintainable code, following coding standards and best practices.
• Stay up-to-date with emerging technologies, industry trends, and best practices in UI development and UX designing.

Do you have the skills that will enable you to succeed in this role?

• 5-6 years of work experience preferred
• Bachelor's or higher degree in Computer Science, Software Engineering, or a related field.
• Proven work experience as a UI developer with a solid understanding of UX designing
• Expertise in front-end technologies such as HTML, CSS, JavaScript, and modern UI frameworks like React, Angular, or Vue.js.
• Proficient in back-end programming languages such as Node.js, Python, or Ruby, and experience with server-side frameworks (e.g., Express, Django, Ruby on Rails).
• Experience with database systems (e.g., PostgreSQL, MySQL, MongoDB) and proficiency in writing efficient SQL queries
• Solid understanding of UX design principles and experience in designing user-centered interfaces.
• Familiarity with design tools like Adobe Photoshop, Sketch, or Figma.
• Understanding of user-centered design principles and ability to conduct user research and usability testing.
• Familiarity with version control systems (e.g., Git) and agile methodologies
• Excellent attention to detail and ability to work in a fast-paced environment.
• Strong knowledge of responsive design and the ability to create interfaces that work seamlessly across various devices and screen sizes.
• Strong communication and collaboration skills.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 

Work arrangements: Hybrid
 
 
#LI-Hybrid

Canadian Banking Technology (CBT) supports the end-to-end technology needs of Scotiabank’s Canadian banking business, including a broad range of banking products and services from savings and chequing accounts to credit cards and commercial loans. Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our business applications and platforms.

Scotiabank’s Data Engineering, under CBT, is responsible for delivering data integration solutions for a variety of business lines.  Our current applications are in support of regulatory, compliance, as well as Big Data Analytics, Cloud technologies, and Risk Reporting requirements.  Canadian Banking Technology supports the end-to-end technology needs of Scotiabank’s Canadian banking business, including a broad range of banking products and services from savings and chequing accounts to credit cards and commercial loans. Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our business applications and platforms.

Is this role right for you? In this role you will:

• Contributes to the overall success of the Data Engineering and Data Services in Canada

• Ensures specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  

• Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Champions a high-performance environment and contributes to an inclusive work environment. 

• Participate in data engineering and transformation design to ensure highly scalable, extensible, and performant solutions.

• Hands-on development supporting Data integration, Analytics and Cloud environments.

• Contribute to data ingestion, transformation and extraction solutions in Enterprise big data platform (EDL)

• Contribute to data and project design and delivery for some of highly visible and critical projects across bank like TSYS Modernization

• Contribute to translating architecture or design into both logical and physical data models that comply with existing (and evolving) standards and practices.

• Work with the Data Architecture and QA teams

• Understand the risk culture and how it should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with organization values and Code of Conduct, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, and AML/ATF/sanctions.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• At least 5 years of industry experience in software development using agile methods (Scrum, Kanban, etc.) 

• Excellent understanding of database and data management concepts and technologies

• At least 3 years of experience in working with Big Data including Apache Hadoop, Hive, Sqoop, Spark

• 3+ years of hands-on experience working with Talend or similar ETL (Extract-Transform-Load) tools

• 3+ years of hands-on experience with Java and/or Python 

• Hands-on experience with Unix/Linux Command Line Interface (CLI) and shell scripting

• Working experience with GitHub, JIRA, Confluence, DevOps, Jenkins pipelines, and code promotion

• Strong communication and presentation skills

• Level-3 production support experience is an asset and sometimes required

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

 
 
Working location condition: Hybrid 
 
#LI-Hybrid

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

The Executive Assistant is responsible for providing senior administrative support for three VPs  across the Global Contact Centres.
 

Accountabilities:

• Support the executive in day to day management of his/her schedule by:

  • Establishing and coordinating calendars.
  • Arranging / scheduling appointments on behalf of the executives.
  • Anticipating scheduling conflicts / problems and providing alternatives.
  • Providing receptionist support by receiving / screening / referring incoming calls/visitors using a high degree of discretion.
  • Acting on telephone / mail requests received in the VP’s absence.

Support the executive with correspondence by:

• Dealing with correspondence as appropriate (responding, delivering, filtering based on knowledge of work).

• Composing correspondence for the executive’s signature.

• Producing material from written copy / rough notes.

• Proofreading work / output against source documents.

• Setting up / maintaining filing systems.

Organize meetings / conferences by:

• Assessing and seeking out the most appropriate venue for meetings / gatherings based on size / type and attendees.

• Arranging bookings for boardrooms / conference rooms (internal).

• Arranging for equipment and materials for meetings as appropriate.

• Meeting with outside providers of service (conference centers / hotels / caterers).

• Recommending facility alternatives.

• Overseeing arrangements, ensuring smooth execution and assessing outcomes for future reference.

• Preparing invitations for sign off by the executives.

• Tracking responses of meeting attendees, following up as appropriate.

• Booking travel arrangements, ensuring all requirements are met.

Provide administrative and project related support by:

• Verifying applicable bills/expense statements.

• Track completion of action items from meetings.

•  Preparation of Service Level Agreements, organization charts and other communications as required.

Preparing and submitting reports:

• Assist in maintaining the VP’s / department’s expense and other budgets by.

  • Preparing entries / transactions and supporting documentation to process payments.
  • Recording /inputting / documenting data to track, monitor and control expenses.
  • Providing supporting information reports to management to support decisions.

Dimensions:

• Supports up to 3 executives with administrative tasks.

• Proven track record of success in a complex matrix organization.

Education / Experience / Other Information:

• University Degree from an accredited university or college in Administration. Alternatively, an Associate Degree from an accredited university or college and 3 -4 years of related experience.

• Strong knowledge of MS Office applications and PC skills, particularly spreadsheets and presentation tools.

• Sound knowledge of business/bank terminology and departmental procedures.

• High level of discretion required when dealing with confidential matters

• Highly organized and strong organizational know-how (structures, key, staff, etc.)

• Good interpersonal relations

• Adaptable to change/flexible in a fast-paced, dynamic environment.

• Excellent problem resolution skills; resourceful and effective in a deadline-oriented environment.

• Demonstrated performance orientation with a results-focused approach

Working Conditions/ Other details:

• Hybrid working model with onsite work in a standard office-based environment.

• Location:11 Adelaide St. West / 888 Birchmount Road Scarborough

• Start date: ASAP

• Status: Full Time

Linden Ridge Branch (30 Hours/Week)

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION
 
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 
 
We would love to work with you if you have:
 

• Experience in the securities industry
• Willing to become registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Fluently Bilingual in Spanish and English
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHATS IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Location(s):  Canada : New Brunswick : Tracadie-sheila 

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

The Software Engineer will be working in a cross functional technology team responsible for the bank's Real Estate sales technology and will contribute to the overall success of the team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. You will ensure all activities conducted are following governing regulations, internal policies, and procedures. The ideal candidate should have hands-on experience in delivering end-to-end software solutions. 

Is this role right for you? In this role you will:

• Develop/maintain Cloud services: Design, build and implement new Cloud services using the available managed cloud products.
• Proactively provide guidance and recommendation on the software design. 
• Collaborate with SMEs to understand Retail Banking and Mortgage trends.
• Collaborate with cross functional and monitoring teams to meet the availability and performance requirements.
• Work with Delivery Leads and Product Owners to articulate efforts and compile estimates.
• Build software solutions that meet the needs of stakeholders while focusing on continually reducing technical debt. 
• Set up development environments necessary to build the entire solution. 
• Participate in merging, integrating, versioning, promoting, code through environments and version control. 
• Triage and problem-solving incidents to restore services in production and with follow up on root cause / permanent fixes.
• Ability to break down technical information and disseminating it to senior non-technical management.
• Stay ahead of latest technologies, tools, patterns, best practices and brings them to the team for consideration. 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 6 years+ experience developing microservices and frontends in Java.
• 3+ years of software development experience in roles like developer and team lead
• 3 years+ of experience with Google Cloud Platform and/or Microsoft Azure.
• Have experience in systems design and a solid understanding of development, quality assurance and integration methodologies. 
• Ability to communicate effectively with a software development team on tight deadlines.
• Experience with Spring integrations and contract design for providing and consuming REST APIs ; consuming SOAP ( bonus )
• In-depth experience with JAVA + JavaScript related technologies and frameworks (React JS, Node JS, Spring Framework,  JUnit)
• Proficient with Spring Cloud 2022.x (aka Kilburn) - Spring Cloud Gateway, Spring Cloud Config, Spring Cloud Vault, Spring Cloud Commons, Spring Batch and Spring Cloud Circuit Breaker ( bonus )
• Full development lifecycle experience with Spring Framework 6.x , Spring Data JPA and Spring Boot 3.1.x
• Thorough understanding on open-source DevOps tools (Bitbucket/GIT, Jenkins, Artifactory, Gradle, Maven )
• Hands-on experience working on projects that involve Application Security like oAuth2 and/or SSO using Spring Security
• Comprehensive experience working with SQL databases ; NoSQL (bonus) 
• Extensive experience in designing and developing enterprise grade software.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid