Our Bus Fleet Maintenance Office is seeking Mechanic 310T  (Coach Technician ) on contract and on permanent basis to diagnose, repair and inspect buses. Coach Technicians must be flexible to work in either of our A facilities including Streetsville and Oshawa Bus Garages.

What will I be doing?

• Carrying out the diagnosis of bus systems.
• Implementing replacement, adjustments or repairs to defective parts and components; and conducting quality control checks. 
• Perform Ministry of Transportation (MTO) required inspections as functions of the preventative maintenance program/commissioning process.

Benefits:

• Yearly Tool Allowance - $968 per year (Paid in the first quarter of each year).
• Employee paid health, dental & vision benefits - Total annual value of $2,173 per year with additional LTD   benefits of $2,590 per year.
• OMERS Pension match of $8,045 at the base pay of $39.23
• Comprehensive training on equipment 

What Skills and Qualifications Do I Need?

• Must possess and maintain certification as a Truck and Coach Technician, 310T designation, Interprovincial/Provincial Status. 
• Minimum one (1) year of experience as a Truck and Coach Technician - 310T designation in a transit /highway bus or similar heavy-duty repair environment.
• Detailed knowledge of heavy transit and highway bus maintenance/repair, manufacturers’ specifications/schematics, MTO specifications/requirements pertaining to legislated bus inspection requirements, and state of the art transit/mechanical technology. 
• Must have a valid Ontario Class “G” driver’s licence.  Must meet corporate standard for a good driving record and have the ability to obtain and maintain a Class “C” driver's licence and “Z” endorsement. 
• Must be able to obtain Ozone Depletion Card. 
• Must successfully complete bus related technical courses such as air conditioning, electrical and brakes, as well as other environmental and safety training as required by corporate policy.

Available Shifts:

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply.  You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment.   We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Metrolinx has been named one of the best HR Teams in Canada, and one of the winners of the Innovative HR Teams 2023 by the Canadian HR Reporter. Our nomination focused on initiatives that were introduced in 2022 in the areas of talent management, health & wellness, and our many continuous improvement initiatives.

Are you a proactive, experienced and trusted HR partner? Do you thrive in a fast-paced environment and want to play a role in shaping the future of transportation in Ontario?  Then consider joining our expanding team providing strategic HR advice and guidance to leaders across the organization in a variety of functions from corporate, to operations, to capital program delivery.

We are hiring two (2) results-oriented Human Resources Business Partners with a passion to enable our Corporate team to achieve their business goals and transformation agenda. The key focus of this role is to be a trusted HR partner to leaders by providing advice and guidance on complex HR issues and by developing and leading HR programs to increase employee engagement, develop and coach future leaders and plan for future workforce needs.

The Director is responsible for implementing the objectives of the Metrolinx Real Estate Strategy, by leading the oversight and management of properties containing buildings/structures as part of Metrolinx’s owned operational properties portfolio. Acts as single point of contact for all ownership responsibilities including overseeing and reporting on asset financial performance, tenant management, and heritage requirements.  Liaises with Real Estate Property Management and Administration and Transactions Teams, and with Third-Party Projects Review (TPPR) Team, ensuring Metrolinx safety, reputational, and fiscal interests are protected and managed in real time. Responsibilities also as directed by the Vice President of Real Estate Management and the Executive Vice President of Real Estate Development.
 

Our Operations - Rapid Transit Office is looking for a Senior Manager, Commercial Management, Maintenance Delivery to join the Commercial Management team. Reporting to the Director, Commercial Management, you will provide commercial governance, develop internal processes, partner with internal and external stakeholders on the negotiation of contracts, development of claims and formulate strategies to achieve optimal return on investment for contracts.
 

Shifts: Various including days, evenings, and holidays

Number of Positions: Multiple seasonal positions available where you are required to work up to 32 hours per week

Location: Remote Work (On-site for training period only)

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster, and easier. Metrolinx is an agency of the Government of Ontario. 

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Customer Care Office is seeking applications for part-time seasonal Customer Care Representatives who will be responsible for providing first-contact resolution for customers of Metrolinx’ s public transit systems and services who contact the Customer Care Office with questions and concerns.

What will I be doing?

• Responds verbally and in writing to customer inquiries through various communication channels including social media networks such as Twitter and Facebook. 
• Provides information and refers customers, when necessary, to appropriate outside offices, such as other public transit companies.
• Exercises effective listening skills and empathy to determine the nature of each call, anticipates customer needs, and provides resolution at first point of contact to meet customer’s travel requirements including trip planning, schedule, fare, station and policy information.
• Establishes and maintains rapport with customers by using probing techniques to guide call and identify issues/concerns.
• De-escalates any potentially volatile situations while providing customer service excellence. 
• Compiles information for group-travel and special needs requests, and coordinates with peer representatives in Station Operations, Bus Operations, and Rail Operations to ensure the delivery of the best possible customer service experience.
• Provides corporate switchboard service ensuring transfer of incoming calls to the appropriate office/extension.
• Uses all available systems and resources quickly and accurately to respond to, and action, customer inquiries in an efficient manner. 
• Maintains current knowledge of new policies, procedures, and services. 
• Understands and delivers on KPIs and performance expectations as outlined by Team Leader.
• Performs other duties as assigned by a Team Leader in Customer Care or designate.

What skills & qualifications do I need?

• Completion of high school diploma or equivalency.
• Fluency in French that meets Ontario Public Service (OPS) standards is an asset. 
• Minimum 6 months of experience delivering customer service in a Contact Centre environment.
• Ability to communicate verbally and in writing to customer inquiries in a quick and efficient manner.
• Ability to use a computer with relevant software and customer service programs.
• Excellent organizational, analytical, and interpersonal skills.

Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply.  You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

Accommodation will be provided throughout the hiring process, as required. Applicants must make their needs known in advance.

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants with disabilities. If you require assistance or an accommodation due to disability, at any point during the recruitment process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Locations: 20 Bay Street

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted. 

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have minimum of six (6) months public facing customer service experience or experience driving a commercial vehicle or other large vehicle is an asset.

Physical Requirements:

• • The candidates should be able to perform all tasks related to boarding/deboarding and securing a wheeled mobility aid (WMA) customer

• • The candidates may be asked to load and unload customer baggage, which may from time to time involve some degree of heavy lifting
  • The candidates will be in a constant sitting position for extended periods of time without relief

• • The candidates should have a high degree of visual concentration
  • The candidates may experience variable weather conditions for short periods and also deal with noise, fumes, dirt, dust, and irate customers

• The candidates may have overnight travel
• The candidates will work rotating shift work, including split shifts, 24 hours per day, 7 days per week, plus statutory holidays, and they should comply with Ontario Commercial Driving Hours of Service regulations

Other Requirements:

• • The candidates should have a level of reading, writing, and learning skills normally attained through a high school education

• • The candidates should have the ability to assist patrons and emergency services under the direction from Operations Control
  • The candidates should possess interpersonal skills to maintain customer relations

• The candidates should have good verbal communication skills to effectively communicate with customers in different situations such as detours and emergency information
• The candidates should be able to receive, understand, and follow instructions audibly in the field on a regular basis
• The candidates should be capable of working independently within varying shifts/schedules, sitting for extended periods of time, exercising a high degree of visual concentration, and driving large vehicles safely in variable weather and traffic conditions
• The candidates should be capable of handling cash, tickets, and tariffs
• The candidates should be able to obtain and maintain a Class “C” driver’s license and a “Z” endorsement. Please click here to review the requirements for obtaining a Class “C” driver’s license before submitting your application
• The candidates must successfully complete the New Driver Training program and all other training required by corporate policy

Responsibilities:

• The candidates should be able to transport and assist customers and baggage if required when on an assigned bus run
• The candidates should be able to examine proof of payment in the form of proper fare media for the zones traveled and operate fare equipment
• The candidates should be able to take responsibility for fare transactions and tickets for various time periods
• The candidates should be able to reconcile sales records, ensuring the validity of sales and receipts as prescribed
• The candidates should be able to ensure all Transit Regulations are observed by customers
• The candidates should be able to make announcements and distribute and collect marketing surveys
• The candidates should be able to perform pre and post-trip bus inspections in accordance with the most current regulations
• The candidates should be able to maintain the cleanliness of the interior and exterior of the bus
• The candidates should be able to ensure seating adjustments are made to assist customers who have special needs
• The candidates should be able to follow prescribed protocols in response to different levels of Safety Alerts
• The candidates should be able to represent Metrolinx and the Metrolinx brand and work in accordance with Metrolinx customer and safety charters when providing customer service
• The candidates should be able to work effectively in a dynamic work environment with a diverse customer base
• The candidates should be able to perform other tasks as assigned and agreed upon with the Union, including non-driving tasks

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.