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Reporting to the Facility Manager, the Security Guard is responsible for attending to the reception desk.

KEY DUTIES & RESPONSIBILITIES

Security
 

• Responsible for first line protection of personnel and ALBERTA INFRASTRUCTURE property.
• Responsible for first line prevention of injury and damage on ALBERTA INFRASTRUCTURE property.
• Provides protection and security for life and property on ALBERTA INFRASTRUCTURE premises by conducting physical checks while on regular patrol of premise.
• Enforces all regulations, policies and by-laws for safe, secure operation of the property by:
  • maintaining an effective key or access control system,
  • monitoring adherence to "no smoking" and "no parking" requirements,
  • operating closed circuit TV systems and testing alarm and sprinkler systems,
  • being aware of special events requiring extra diligence.

Tenant and Building Visitor Support

• Liaises with tenants, customers, general public, contractors, police, fire and ambulance services to prevent or reduce hazards to property and personnel.
• Detects and reports anomalies to systems, policies, practices and procedures that could constitute threats or hazards to ALBERTA INFRASTRUCTURE property or the health and safety of personnel.
• Aids and assists people in need by giving directions, finding lost persons, rendering First Air or CPR or as requested in support of police, fire or ambulance services.
• While situated at Security Desk meet visitors and issue Security Passes.
• Direct delivery personnel as required.

Documentation

• Writes accurate, clear and concise reports and suggests/recommends improvements to ALBERTA INFRASTRUCTURE policies and procedures pertaining to job duties.
• Assists in development and annual review of Security Standing Orders

KNOWLEDGE & SKILLS

• Working knowledge of federal, provincial and municipal legislation and regulations.
• Very observant and perceptive.
• Knowledge of, and skills in, crowd control in emergency situations and at special events.
• Ability to use and inspect safety, fire and security systems on ALBERTA INFRASTRUCTURE property.
• Good written and verbal communication skills.
• Conflict resolution skills.
• Good judgment.
• Tact and diplomacy.

Licenses and/or Professional Accreditation

• N/A

Overview

Overview

Reporting to the Facility Manager, the Security Guard is responsible for attending to the reception desk.

KEY DUTIES & RESPONSIBILITIES

Security

• Responsible for first line protection of personnel and ALBERTA INFRASTRUCTURE property.
• Responsible for first line prevention of injury and damage on ALBERTA INFRASTRUCTURE property.
• Provides protection and security for life and property on ALBERTA INFRASTRUCTURE premises by conducting physical checks while on regular patrol of premise.
• Enforces all regulations, policies and by-laws for safe, secure operation of the property by:
  • maintaining an effective key or access control system,
  • monitoring adherence to "no smoking" and "no parking" requirements,
  • operating closed circuit TV systems and testing alarm and sprinkler systems,
  • being aware of special events requiring extra diligence.

Tenant and Building Visitor Support

• Liaises with tenants, customers, general public, contractors, police, fire and ambulance services to prevent or reduce hazards to property and personnel.
• Detects and reports anomalies to systems, policies, practices and procedures that could constitute threats or hazards to ALBERTA INFRASTRUCTURE property or the health and safety of personnel.
• Aids and assists people in need by giving directions, finding lost persons, rendering First Air or CPR or as requested in support of police, fire or ambulance services.
• While situated at Security Desk meet visitors and issue Security Passes.
• Direct delivery personnel as required.

Documentation

• Writes accurate, clear and concise reports and suggests/recommends improvements to ALBERTA INFRASTRUCTURE policies and procedures pertaining to job duties.
• Assists in development and annual review of Security Standing Orders

KNOWLEDGE & SKILLS

• Working knowledge of federal, provincial and municipal legislation and regulations.
• Very observant and perceptive.
• Knowledge of, and skills in, crowd control in emergency situations and at special events.
• Ability to use and inspect safety, fire and security systems on ALBERTA INFRASTRUCTURE property.
• Good written and verbal communication skills.
• Conflict resolution skills.
• Good judgment.
• Tact and diplomacy.

Licenses and/or Professional Accreditation

• N/A

Our Counter Sales Position ensures our customers remain our highest priority. They deliver exceptional customer service and act as the first point of contact for every walk-in customer. This is a tremendous opportunity for someone looking to grow their career in Sales.

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

 What you will bring:

• Previous technical experience in sales or customer service in wholesale or distribution required
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required. Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

01/03/2025

Address:

525 8th Ave SW East Tower

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.

• Books meetings with new prospects and prepares introductory package for the prospect/referral.
• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
• Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.
• Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client’s request.
• Resolves client complaints in a timely and effective manner; escalates as required.
• Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.
• Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
• Maintains and organizes client database and client files.
• Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.
• Administers and processes documentation related to client files and regulatory requirements.
• Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.
• Ensures transactions and tasks are appropriately assigned to team members and completed.
• Mentors and coaches new or junior members to the team and branch.
• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3 – 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Advanced knowledge of investment process and procedures.
• Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.
• Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).
• Knowledge of compliance practices and regulations.
• Knowledge of Insurance and group products is an asset
• Knowledge of Trust and Estate services is an asset
• Knowledge of Financial/Retirement planning.
• Knowledge of trade processing rules.
• Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.
• Current registration as Investment Representative (IR).
• 10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Please note the base salary for this specific position in Calgary is $40,000 and this role may be eligible to receive a monthly discretionary bonus.

$35,000.00 - $64,900.00

At Air Canada, we understand the importance of excellence in customer service. We also recognize that each customer interaction is an opportunity to make a positive impression.  

As a Customer Relations Representative, your role is about building meaningful connections with our customers. You are an ambassador for Air Canada and must be comfortable responding to our customers by phone and in writing.

The current salary is $20.04/hr as per the collective agreement. 

Key Functions & Accountabilities:

• Understand the importance of empathy in building long-lasting customer relationships. 
• Demonstrate active listening skills to understand the needs of our customers. 
• Evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally.  
• Respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances. 
• Take ownership of customer concerns and follow through with appropriate solutions, ensuring a high level of customer satisfaction and retention. 
• Meet or exceed established targets. 
• Provide feedback to leads, management, and internal stakeholders to promote continuous improvement of our products, processes and services. 
• Perform other associated duties, as required.

Qualifications

• High school diploma or equivalent. 
• Very strong customer service background, including demonstrated problem-solving skills and a solution-driven mindset.  
• Strong interpersonal, time-management and teamwork abilities.  
• Able to work independently. 
• Available to work a variety of day, evening and overnight shifts, including weekends and statutory holidays. 
• Able to adapt to changes in procedures, policies and regulations. 
• Able to adapt to new technology with ease.  
• Must be eligible to work in the country of interest, at the time any offer of employment is made. Note that seeking required work permits/visas or other authorizations which may be required is the sole responsibly of each candidate. 

Linguistic Requirements :

Candidates must speak English fluently. Priority will be given to candidates who speak English and French. Candidates must have excellent writing skills in English. We would love to know if you are also fluent in Spanish.

Overview

Overview

Overview