1568 Jobs Found
Registered Practical Nurse, LTC Full-time Job
Medical & Healthcare OttawaJob Details
Application Close: 22/05/2025
JOB SUMMARY
Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility.
In collaboration with the multi-disciplinary team, you provide nursing and personal care to residents, with an emphasis on resident safety and engagement.
EDUCATION AND EXPERIENCE
Completion of 2 year community college Registered Practical Nurse diploma
Minimum of 6 months of related experience, preferably in a geriatric-gerontology or long-term care setting
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, professional standards, Code of Ethics, practice expectations
- Infection control guidelines
- Medication administration standards
- Nursing documentation standards
- Principles of verbal and non-verbal communication
- Transfer and positioning techniques for persons requiring long term care
- General knowledge of computer software applications including word processing and mail applications (e.g.: Word, Outlook)
- Must possess the training, experience and knowledge to organize the work and its performance
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Function as an effective team member
- Provide quality care using the knowledge, skills, judgement and attitudes needed to practice safely
- Administer medications and perform nursing care procedures safely
- Identify and report changes in resident condition or needs through observation of physical and mental condition/behaviour
- Coordinate care activities of Unregulated Health Care Providers (Health Care Aides) in an effective manner that promotes quality resident care
- Organize and prioritize workload
- Maintain confidentiality and its application to resident records
- Manage time effectively
- Strong organization skills
- Excellent interpersonal & communication skills
- Tact, initiative, good judgement
- Reliable, adaptable, patient, discrete, flexible
- Competence in medication administration
- Demonstrates respect for resident choice, privacy and confidentiality
- Adaptable to change
- Meets the physical demands of the job
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Location: Various - 200 Island Lodge Road, 55 Lodge Road, 9 Meridian Place, 275 Perrier Avenue
Registered Practical Nurse, LTC
City Of Ottawa
Ottawa - 62.01kmMedical & Healthcare Full-time
33.88 - 39.65
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Maintenance Helper (Part-time) Part-time Job
Maintenance & Repair OttawaJob Details
Application Close: 16/05/2025
JOB SUMMARY
The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.
You are responsible for performing duties associated with the operation and maintenance of all City facilities including but not limited to; minor maintenance and carpentry tasks, painting, grounds maintenance, snow removal, basic repair duties for facilities equipment and general housekeeping tasks while maintaining a high standard of cleanliness and customer service. You may be responsible to work rotational shifts including days, evenings and weekends.
EDUCATION AND EXPERIENCE
Completion of Grade 10
Up to one month of related experience
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- General facility cleanliness and safe work practices
- Cleaning chemicals and disinfectants and safe application/procedures
- Effective cleaning techniques
- WHMIS
- Customer Service principles
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Able to communicate effectively with the general public and staff
- Able to work effectively in a team environment
- Good interpersonal and customer service skills
- Polite and punctual
- Possess the physical capability to perform the ongoing duties of the position
- Prepared to work flexible hours including evenings and weekends
- Presentable to the public
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Maintenance Helper (Part-time)
City Of Ottawa
Ottawa - 62.01kmMaintenance & Repair Part-time
22.84 - 26.73
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Part Time Data Acquisition Clerk Part-time Job
IT & Telecoms KanataJob Details
UPS Canada is seeking a detail-oriented Data Entry Clerk to support our operations by accurately entering billing and address information into the UPS system. This role also involves performing various administrative tasks within the data entry department. The ideal candidate will have strong attention to detail and the ability to work efficiently within time-sensitive guidelines.
Job Title: Data Entry Clerk (Part-Time, Early Morning Shift)
Location: 8825 Campeau Drive, Kanata, ON
Employment Type: Permanent, Part-Time
Shift: Monday to Friday, 4:00 AM – 8:00 AM (flexibility required)
Hourly Wage: $17.30/Hr.
** APPLICANTS MUST BE ABLE TO WORK UP TO 25 HOURS PER WEEK**
Key Responsibilities:
- Accurately enter data into UPS systems within designated timeframes.
- Review and process legal documentation as required.
- Provide administrative support to the management team.
Qualifications:
- Strong communication skills.
- Ability to type accurately at a speed of 40+ words per minute.
- Availability to work flexible shift hours and commit to a 5-day workweek.
Benefits:
- Weekly pay (every Friday).
- Automatic pay progression as per the union Collective Agreement.
- Paid vacation.
- Group benefits, including dental and extended medical coverage.
- Pension plan.
- Access to UPS Employee Discount Program upon hire.
- Education Assistance Program.
- Employee Assistance Program (EAP).
Part Time Data Acquisition Clerk
UPS
Kanata - 45.17kmIT & Telecoms Part-time
17.30
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Remote Customer Care Representative Full-time Job
Customer Service LavalJob Details
At Day & Ross we offer:
• Internal growth opportunities
• Benefits & extended health care, including medial and dental
• A company matched pension
This position offers the ability to work from home, with flexible shift schedules. The successful candidate must have access to high-speed internet.
How You’ll Help
• Help customers with complaints and questions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Increase your skills with every interaction
• Give customers information about services
• Ensure customer satisfaction and provide professional customer support
• Escalate customer dissatisfaction to proper channels
Your Skills & Experience:
• Bilingual English/French communication skills (written and verbal) a STRONG asset
• High school diploma. Post-secondary education in business or related program considered an asset.
• Minimum of one year experience in a call center customer service based position
• Previous SalesForce or CRM system experience considered an asset
• Previous AS400 experience considered an asset
• Previous transportation/logistics experience considered an asset
• Proficient in computer programs such as Microsoft Office Suite
• Highly reliable, willing to learn and acquire new skills
• Exhibit professional communication and customer service skills
• Proven ability to be a self-starter and work independently
• Strong attention to detail with high organizational and interpersonal skills
• Must have access to high speed internet
Remote Customer Care Representative
Day & Ross Inc.
Laval - 197.02kmCustomer Service Full-time
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Dispatch Team Lead Full-time Job
Transportation & Logistics LavalJob Details
The P&D Dispatch Team Leader is responsible for supervising and supporting a team of dispatchers, working closely with the Dispatch Supervisor to ensure the smooth running of daily operations. This role involves dispatching local units for freight pickups and deliveries, while closely monitoring driver and dispatcher performance to ensure efficiency and effectiveness. The Team Leader plays a key role in leading and motivating the team, ensuring high standards of service and operational performance.
How You'll Help:
• Execute the P&D plan, making adjustments as needed
• Answer driver and customer phones, including managing leased trucks
• Review yard audit to ensure freight is not missed and trucks are on schedule
• Coordinate drivers to return for second round of deliveries
• Coordinate daily P&D requirements
• Monitor driver performance and report findings to manager
• Identify areas for improvement and efficiencies
• Actively engage in process improvements to further develop our systems
• Provide mentoring and guidance to subordinates and other employees
• Provide training to support individual roles and to expand skills that drive employee engagement in growing the business
• Lead/influence/persuade cross-functional teams to ensure excellence in the execution of the dispatch operation.
Your Skills and Experience:
• Minimum of high school education, with preference to post-secondary education (Supply Chain or Logistics Management or a combination of education and experience.
• Previous experience in transportation or operations is preferred, various roles in transportation would be beneficial. Recent graduates or current students are welcome.
• Communication skills - advanced
• Computer skills - accuracy, MS products, Bringg, web programs such as TruckMate
• Demonstrated customer relations skills
• Able to work deadlines in a high transactional environment
• Ability to advocate for business needs collaboratively with colleagues
• Exceptional interpersonal and leadership skills to manage requests and resolve issues with drivers, co-workers, etc.
• Ability to work a flexible work schedule
• Strong conflict resolution skills
• Leadership and team building focus; negotiation and conflict resolution skills.
• Troubleshooting and problem-solving skills, ability to assess current situation, respond quickly to changing requirements, execute and escalate accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced setting.
• Ability to multitask and prioritize in a deadline-driven environment; appropriate sense of urgency.
• Ability to work independently and collaborate with others to meet client expectations.
• English and French language skills required
• Able to work with little supervision
• Subject to a pre-employment criminal background check
Dispatch Team Lead
Day & Ross Inc.
Laval - 197.02kmTransportation & Logistics Full-time
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Maintenance Technician Full-time Job
Maintenance & Repair PeterboroughJob Details
As a CBRE Maintenance Technician, you will be responsible for maintaining small to medium-sized buildings, industrial systems, and equipment.
This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems.
What You’ll Do:- Perform ongoing preventive maintenance and repairs on mechanical, electrical, and other building systems.
- Conduct routine maintenance inspections, diagnose potential problems, and make repairs.
- Assist with the installation and modification of building equipment and systems.
- Review assigned work orders and partner with available systems to track completion.
- Support energy management by ensuring all building systems are operating efficiently.
- Inspect existing installations for compliance with building codes and safety regulations.
- Use existing procedures to solve straightforward problems. Exchange straightforward information in a clear, concise manner.
- Impact team through defined duties, methods and tasks as described in detail.
- Deliver own output by following defined procedures and processes under close supervision and guidance.
- High School Diploma, GED, or trade school diploma with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.
- Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange straightforward information.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with an inquisitive mindset.
Maintenance Technician
CBRE
Peterborough - 193.89kmMaintenance & Repair Full-time
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Maintenance Team Lead Full-time Job
Maintenance & Repair Scarborough VillageJob Details
The Maintenance Team Leader is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services for assigned facilities. The Maintenance Team Leader is responsible for overseeing the execution of activities performed by Technicians to ensure that work is performed in accordance to established processes and practices and is in compliant with all internal and external requirements including but not limited to environmental, health and safety, fire protection. In addition to people leadership responsibilities, the Maintenance Team Leader also performs and delivers preventative and corrective maintenance as well as routine and on-demand services.
KEY DUTIES & RESPONSIBILITIES
People Leadership
- Leads a team of individual contributors
- Assigns, prioritizes and monitors work progress
- Monitors execution of activities and performance to ensure timely completion and adherence to all requirements including but not limited to operating procedures and practices, quality, performance and contract response requirements
- Guides, coaches and trains direct reports
- Provides input for performance review
Leads the delivery of as well as performs the following:
- Oversees and monitors the activities and performance of Technicians within assigned facility. Ensures that activities are performed in accordance to established processes as well as internal and external requirements including but not limited to environmental, health and safety, fire protection
- Oversees the proper application and execution of processes and practices to ensure achievement of and adherence to all requirements
- Oversees and performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained. Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair
- Oversees and monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
- Oversees and maintains, troubleshoots and repairs mechanical and electrical building systems and equipment
- Oversees and responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
- Oversees the maintenance of as well as maintains work order records within service management maintenance database. Initiates documents to obtain formal approval of work required
- Coordinates and assists in the implementation of preventative maintenance program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained
- Coordinates and participates in facility-related projects
- Oversees and maintains all assigned tools and arranges for repair and replacement where required. Submits all expenditures on a timely basis
- Provides, participates and supports training, safety meetings, operational meetings, toolbox talks, etc.
- Must be able and willing to work shifts, be available for on-call/standby and emergency callouts as they arise
- Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered
- Other duties as assigned
Work Requirements
- Must be able to work shifts, be on-call and be available to respond to emergencies
- Must be willing to wear personal protective equipment
KNOWLEDGE AND SKILLS
- 5 years of facility operations and maintenance work experience
- Previous people leadership experience, preferred
- High school diploma plus trades training and certification
- Ability to lead a team of individuals
- Highly advanced ability to adhere to processes and practices relating to facility operations and maintenance
- Highly advanced ability to maintain and repair building mechanical and electrical equipment and systems
- Highly advanced building mechanical and electrical equipment and system troubleshooting and resolution skills
- Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
- Possesses a high level of environmental, health and safety mindset. Ability to perform work in a safe manner
- Strong client-service orientation along with a high sense of urgency
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
Licenses and/or Professional Accreditation
One or more of the following:
- Journeyman level Refrigeration license
- Journeyman level Electrical license
- Journeyman level Plumbing license
- Power Engineering 3rd Class or 4th Class
- Building Operator Certification
- Gasfitter I or II
- Systems Maintenance Administration Certification considered an asset
Maintenance Team Lead
BGIS
Scarborough Village - 285.24kmMaintenance & Repair Full-time
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Plant Manager Full-time Job
Coca-Cola Canada Bottling Limited.
Management MontréalJob Details
Reporting to the National Manufacturing Manager, the Plant Manager is responsible for the overall management and coordination of the various manufacturing functions within a single facility. The candidate must have experience in manufacturing management, enabling him/her to understand the impact of plant performance on delivery, cost, quality and service. This position may require knowledge and deployment of leading-edge manufacturing practices (including continuous flow) as well as quality and continuous improvement techniques, strong analytical and quantitative skills, excellent interpersonal and communication skills, ability to work in a team environment as well as interpersonal effectiveness and leadership. The Plant Manager also plays an active role in labor relations in a unionized environment.
Responsibilities
- Develop and execute short and long-term business plans that support local, regional and national objectives, including the development and implementation of strategies, processes and programs.
- Ensure the performance of the management team to achieve established goals and increase organizational capacity.
- Regularly review business results with plant personnel to maximize supply chain performance.
- Foster a culture of commitment to safety and quality.
- Demonstrate the behaviors necessary to effectively implement change.
- Meet the needs and service requirements of internal and external customers. Ensure compliance with corporate and regulatory policies.
Qualifications
- Bachelor's degree in engineering or related technical field or combination of education and relevant work experience.
- At least 5 years' experience in a plant management position, including experience in food or beverage production with high-speed machinery.
- Working knowledge of physical and food safety.
- Bilingual in French and English is essential.
- Expertise in the principles of manufacturing management in a unionized environment.
- Expertise in specific supply chain capabilities, strategies and interdependencies.
Plant Manager
Coca-Cola Canada Bottling Limited.
Montréal - 202.05kmManagement Full-time
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Security Agent on Call - 24/7 Full-time Job
Security & Safety MontréalJob Details
Security Agent on Call
We are looking for motivated security agents to join our teams at our sites in Montreal.
*Vehicle requirement: Must have a vehicle due to the difficulty of accessing the site by public transport.
Working hours
- AVAILABLE 24/7
This position is temporary with the possibility of extension depending on operational needs.
Note: The start date is scheduled for the beginning of March.
Job Description
- Observes and reports activities and incidents at a customer's assigned site ensuring the safety and security of customer property and personnel.
- Conducts periodic patrols to check for irregularities and inspect protective devices and fire-fighting equipment.
- Maintains order and may act to enforce site regulations and guidelines regarding staff, visitors and premises.
- Controls access to the customer's site or facility through the admission process.
- Patrols an assigned site on foot or by vehicle, checking for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems and controlling unauthorized persons.
- Protects evidence or incident scenes in the event of an accident, emergency or security investigation.
- Responds to fire, medical emergencies, bomb threats, floods, water leaks, elevator emergencies, hazardous materials, severe weather and other incidents.
- Prepares logbooks and reports as required.
Note: Specific duties may vary and be documented separately. Employee may not be required to perform all duties listed. Additional duties may be assigned and duties modified as business needs dictate.
Job Requirements
- Valid security guard license (BSP).
- Valid first aid certificate (CPR).
- Valid driver's license and access to a vehicle (required)
- Bilingualism - French and English (mandatory)
- Excellent customer service skills
- Ability to work long hours standing
- Good physical condition to carry out surveillance rounds.
#AF-Quebec
Security Agent on Call - 24/7
Securitas Canada
Montréal - 202.05kmSecurity & Safety Full-time
24
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IT Specialist, Core Infrastructure & Operations - End User Computing Full-time Job
IT & Telecoms Saint-LaurentJob Details
Saputo is hiring a Specialist IT Infrastructure End User Computing who can manage and deploy devices with Autopilot and Intune. You will have experience with Microsoft cloud solutions and enjoy a rewarding career with us. Join our family today!
How You Will Make Contributions That Matter:
- Manage OS deployments via Microsoft Windows Autopilot.
- Design and maintenance of the Microsoft Intune and Configuration manager environments.
- Automate tasks using PowerShell, MS Graph, and Intune.
- Lead the documentation and design of our Autopilot, Intune, Configuration manager environments.
- Manage virtual desktop and virtual application deployments with Azure Virtual Desktop.
- Maintain Standard OS images via SCCM.
- Package and deploy applications in Intune.
- Participate in large business projects to analyze business needs and implement new technologies.
- Ensure the health of our pool of 10,000 PCs.
- Solve problems that may arise from day-to-day operations (Level 3).
- Participate in the development and enforcement of standards for EUC class devices.
You Are Best Suited for The Role If You Have the Following Qualifications:
- Experience implementing and supporting Autopilot in a large corporate environment.
- Experience implementing Co-management with Intune and Configuration Manager in a large corporate environment.
- Experience writing efficient and clear PowerShell scripts to automate device remediation.
- Motivated to work in a fast-paced environment with leading edge technology.
- Passionate about technology.
- Experience managing devices (Windows, iOS, Android) with Microsoft Intune.
- Experience implementing the Apple device enrollment program.
- Experience packaging/Deploying software with Intune.
- Experience creating/maintaining Windows 11 task sequences in Configuration Manager.
- Experience deploying/maintaining Office 365 client via Intune.
- Experience with Intune Configuration profiles and Microsoft Group Policy.
- Experience using Sysinternals tools for advanced troubleshooting.
- Excellent problem-solving and analytical skills
- Strong organizational skills and the ability to manage priorities
- Experience carrying out small- and large-scale technical projects with a demonstrated ability to communicate verbally and in writing with team members
- Willingness to work beyond business hours and be on call, as necessary, to minimize downtime during planned or unexpected modifications to the network/system
- Willingness to travel, as required
- Excellent verbal and written communication skills
As part of his duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.
We support and care for our employees and their families by providing:
- Competitive salaries
- A hybrid work environment with the possibility to work from home 2 days a week
- Advantageous corporate agreements
- Full range of group insurance benefits
- Group retirement pension plan with employer contribution
- Purchase option of company stocks
- Group RRSP
- Health and wellness program in the workplace
- Assistance program for employees and their families
- Saputo products at a discounted price
Salary Range: $88,325 - $115,930
*Salary offers will vary commensurate with experience, education, skills, and training.
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.
IT Specialist, Core Infrastructure & Operations - End User Computing
Saputo Diary
Saint-Laurent - 195.79kmIT & Telecoms Full-time
88,325 - 115,930
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Warehouse Supervisor: 12-Month Contract Full-time Job
General Category MarkhamJob Details
Role Summary
As a Warehouse Supervisor, you will be responsible for all aspects of material flow, shipping and receiving in regards to safety, quality, cost and delivery requirements to both internal and external customers. Within this role, you will be expected to drive the business forward, streamline the operation and engage in continuous improvement. This position reports to the Warehouse Manager.
Key Responsibilities
- Supervise hourly unionized employees in all shipping, receiving, and warehousing operations.
- Ensure Warehouse Teams are adhering to all Plant processes and policies.
- Manage and optimize warehouse layout to ensure efficient flow of finished goods and materials.
- Manage Lean Manufacturing initiatives in Warehouse.
- Ensure timely delivery of all finished goods as per customer requirements and meet customer delivery performance rating criteria.
- Educating, coaching, counseling employees through effective communication and motivation.
- Developing employees to become autonomous work teams and effective leaders.
- Facilitate continuous improvement activities within the Warehouse area.
- Manage system integrity and use problem solving methodologies with team to drive to root cause and permanent corrective action.
- Provide technical support to problem solving activities such as 8D investigations, interfacing with other plant departments on a continuous basis.
- Assist in evaluation of employee suggestions and implementation of approved ideas.
- Ensure Health & Safety compliance in accordance with company policies.
Key Qualifications/Requirements
Education
- Post-secondary degree/diploma
Experience
- Minimum of 3 years of related experience in warehousing supervision.
- Proven ability to build and lead a high functioning team fast paced environment.
- Strong industry knowledge of Shipping & Receiving, Lean Manufacturing, JIT, Kanban, 5S.
- Strong interpersonal and written/verbal communication skills.
- Ability to grasp and understand complex business processes from a high-level while being able to validate the processes at the detail level.
- Understanding of or experience in defining IT requirements.
- High level of proficiency with Microsoft Office products including Excel, Word, Access, Power Point and many customer portals.
- Must possess strong computer skills and the proven ability to navigate multiple computer systems.
- Knowledge of Future 3, Enterprise One, Trace, Crystal and SAP would be a great asset.
- Experience in designing warehouse layouts and material flow.
Awareness, Unity, Empowerment:
Worker Type:
Fixed Term (Fixed Term)
Group:
Magna Electronics
Warehouse Supervisor: 12-Month Contract
Manga Plc.
Markham - 282.38kmGeneral Category Full-time
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Personal Banking Associate Full-time Job
Banking MontréalJob Details
Application Deadline:
03/13/2025
Address:
5651 avenue Verdun
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
- Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
- Meets customer transaction-based needs with seamless execution.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes complex & diverse tasks within given rules/limits.
- Analyzes issues and determines next steps; escalates as required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
- Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
- Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
- Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- Drive to deliver a personal customer experience.
- A focus on results and the ability to thrive in a consultative sales and team-based environment.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
Salary:
$35,000.00 - $52,000.00
Personal Banking Associate
BMO Canada
Montréal - 202.05kmBanking Full-time
35,000 - 52,000
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