All jobs within 500 km around Saskatoon

Weekly Hours: 38.75 

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided
Security and safety: Criminal record check

Physical Requirements:

• The candidates should be capable of working under tight deadlines
• The candidates should be proficient in handling repetitive tasks
• The candidates should have attention to detail
• The candidates should be able to lift up to 9 kg (20 lbs) when necessary

Other Requirements:

• The candidates should be flexible and reliable

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be proficient in sweeping, mopping, washing, and polishing floors, capable of dusting furniture effectively, and skilled in vacuuming carpeting, area rugs, draperies, and upholstered furniture
• The candidates should be experienced in cleaning, disinfecting, and polishing kitchen and bathroom fixtures and appliances, able to clean and disinfect elevators, and handle and report lost and found items responsibly
• The candidates should be skilled in picking up debris and emptying trash containers, and able to wash windows, walls, and ceilings thoroughly

Benefits:

• The candidates will get free parking available

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume and Cover letter) through the below-mentioned details

By email
[email protected]

Be prepared for the screening questions. Include answering the following questions while applying:

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?

This position is responsible for assisting customers and branch employees with credit account inquiries and requests. It focuses on collection of past due accounts and mitigating the risks associated with extending credit through proper and regular review of customers’ accounts. The Customer Account Representative ensures that corporate policies and guidelines are followed with all credit and collection processes while delivering a high level of customer service that supports business and sales strategic objective.

Job Description:

Major Job Functions:

Portfolio Management:

• Administer collection activity and build and maintain the credit history file in utilized enterprise resource system (M3, SalesLink or other assigned systems
• Manage assigned accounts, includes contacting customers to follow up on accounts, reviewing accounts and notes receivables reports regularly to identify follow up requirements, monitoring and communicating customer portfolio and regional customer metrics to internal stakeholders, processing small balance write off, account adjustment, and account reconciliation, and resolving dispute, discrepancies and short payments
• Assist in branches when receiving request for Deferral’s, General Security Agreements (GSA), garage man's liens and escalate to Senior CAR.
•  Negotiate repayment arrangements within a 90 day repayment period; escalate to Team Lead and or Sr. AR Manager for protracted periods.
• Collect on past due accounts and report to Account Receivable Team Lead and or Senior AR Manager on accounts requiring legal action, repossession, bad debt write off and identified as risk.

Customer Service:

• Provide customer service on accounts, includes forwarding invoices, processing credit card authorization forms, processing customer refund request; completion of Netting forms, Write-Off forms, Credit Matrix, and submission to the appropriate assigned signing authority.
• Responding to customer enquiries, by promptly answering the queue line.
• Reconciliation of AR accounts as required

Credit Approval:

• Approve credit releases for parts, service and rentals request and authorize requests over the set credit limit

Reporting:

• Prepare weekly & monthly AR reports as assigned
• Other assigned duties as required

Accountability:

• Meet or exceed set collection targets (60 to 90 day targets) and bad debt targets and reduce delinquency rates for assigned accounts, as outlined in corporate guidelines
• Regular, proactive and consistent contact with customers assigned and accurate and timely account and process information and documentation, as required
• Monitor and communicate customer portfolio metrics (e.g. delinquency notes, portfolio ageing and identified risks) to applicable internal stakeholders and Accounts Receivable Team Lead
• Identify and act on accounts requiring legal action through communicating with Accounts Receivable Team Lead, Senior CAR, or  Senior AR Manager on areas of concern
• Represent the company in a professional and ethical manner and establish and maintain effective and cooperative working relationships with customers, branches and all internal relationships while maintaining confidentiality
• Adhere to policies and procedures outlined in the Credit Department Policies and or Procedures

Experience:

• 1-3 years of high volume corporate collections experience
• 1-3 years’ experience processing accounts receivable
• Proficient in MS Office Applications
• Knowledgeable of the Personal Property Security Act (PPSA), Personal Information Protection Act (PIPA) and Bankruptcy and Insolvency Act (BIA)
• Knowledgeable of basic business law and basic tax law
• Knowledgeable of Generally Accepted Accounting Practices (GAAP), credit procedures and CCAA (Customer Credit Agreement Act)
• Knowledge of account receivable and collection practices
• Understands and adheres to Finning policies and procedures, including Safety

Specific Skills:

• Sound customer service skills
• Strong verbal and written communication and interpersonal skills
• Strong time management, multitasking and prioritization skills
• Self-motivated and independent problem solving skills
• Sound organizational skills
• Strong Excel & account reconciliation skills

The Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue.

The Customer Service Representatives are part of the customer team, taking direction from the Supervisor and Senior Customer Service Representative on priorities and performing activities required to meet our customer’s needs. The Customer Service Representative will perform specialized tasks requiring time and attention. An example of these duties may include producing reports, assisting the customer with Diversions and overloads, and bad orders. The Customer Service Representative will interact directly with the customer or through the Senior Customer Service Representative.

Critical Performance Areas

·       Manage incoming requests from Senior Customer Service Representative and work with customers to take appropriate action to ensure requests are fulfilled. This includes handling requests or working with other stakeholders (ex. ETC, OS, Claims) to complete tasks. Work with Senior Customer Service Representatives and Supervisor to escalate as required. 

·       Communicate, monitor and advise customers on problems areas, service exceptions, special requests and update necessary logs, forms or systems, as required. 

·       Assist the customer in specific activities, such as diversions, transloads, way billing issues, inbound load rejects, imbalanced/overload cars, bad order cars, holiday schedules, etc.

·       Run various systems inquiries (ex. SRS, Business Objects, CSI) obtaining status on shipments and empty equipment. Compile and analyze data.

·       As required, monitor fleet location, traffic status, updating work orders as needed, identifying exceptions and shortfalls. 

·       Other duties as assigned and required.

Success in the call center environment may be measured by:

·       Wait time for initial contact

·       Length of time required during interaction to reach resolution

·       Ability of the CSR to impart relevant knowledge on the first contact

·       CSR scorecard

·       General customer service perception (measured by surveys)

·       Additional measurements as required

Working Conditions

·       Expected: 25-30% on phone with Customer. Expected to remain professional when faced with difficult situations.

·       Fast-paced and intense with many time constraints, outside pressures and simultaneous activities; required to prioritize, follow-up and escalate internally in addition to answering customer inquiries.

·       Shifts are assigned based on seniority. Some shifts will require shift work (day shift, afternoon shift, night shift, weekends, and holidays).

·       High team-interdependence expected.

·       Must be able to work without constant, direct supervision.

Employment Requirements

·       Postsecondary preferred. Equivalent experience may be considered.

·       Previous Customer Service position and Call center experience (min. 1 year full time)

·       Excellent verbal, reading comprehension and writing skills in English (fluent French and English in Montreal).

·       Excellent communication & customer service skills.

Assets

·       Proficiency in the use of Microsoft Office, Word and Excel with a minimum typing speed of 30 words per minute.

·       Courteous telephone manner is required.

·       Good working knowledge of North American geography and train operations.

·       Must be reliable and flexible.

·       Experience working with external and internal customers and vendors.

Candidates will be assessed as suitable and adaptable through assessment processes. Candidates will also be required to pass new qualification testing to hold position.

Weekly Hours: 37.67 

Weekly Hours: 40 

Weekly Hours: 36.67 

As the Customer Experience and Continuous Improvement Lead, you have an integrated operational role within Waste Services, developing, leading, and managing the implementation of the branch's Customer Experience work plan across various customer channels and lines of business.. You will play a key role in interpreting customer experience (CX) data to advise and lead projects as well as to collaborate across all sections of the branch.

Your success will be measured by your ability to build relationships with various stakeholders, using your expertise to improve the business of Waste Services, and the efficient processing of data from surveys, while providing concrete recommendations.

What will you be doing?

• Act as the “Voice of Customer” gathering customer insights through qualitative and quantitative research methods, including: 
  
  • Leveraging operational data such as call centre data, web traffic
  • Coordinating Listen, Interpret, React and Monitor activities
  • Highlighting opportunities for improvement
• Manage, analyze, interpret and report on customer data and CX performance indicators, highlighting opportunities for improvement suggested by the data, including presenting information to sections and working with the section to implement those recommendations
• Work with leadership across the branch to set CX performance targets and drive continuous improvement at the operational level
• Interact regularly with customer experience metrics, including: 
  
  • Monitoring and tracking improvements to metrics, and exploring opportunities to improve citizen experience within the branch
  • Developing and monitoring key branch citizen/customer measures
  • Communicating customer insights out to business areas
  • Report to Branch on data, insights and recommendations
• Manage the creation, configuration and deployment of real-time customer experience surveys working with corporate partners
• Alongside our Communications partners, ensure the customer experience is consistent across all digital and print platforms through consistent messaging, direction and policy guidance related to Waste Services
• Lead and improve upon customer messaging channels provided to customers, including ensuring call centre, 311, website, WasteWise app and print materials are consistent, efficient and easy to use
• Lead CX-oriented special projects for the branch, collaborating with corporate partners in service design, analytics, education, community engagement and technology
• Support customer journey mapping and integration of lessons learned into operational areas across the branch, if required
• Advise on the branch's CX data visualization and business intelligence approach
• Lead and facilitate design thinking workshops, specifically in the form of ideation sessions
• Collaborate with research partners and vendors to complete customer / market research studies
• Lead analysis of new products and services in development, such as recruiting customer samples, designing assessment criteria, refining / analyzing results and reporting findings to various stakeholders
• Identify and deliver information related to operational lines of business (Collections, Sustainable Waste Processing, Business Integration)
• Other related duties as required

Qualifications

• A degree (or higher or equivalent) in Business, Marketing, Commerce or a related field, such as the fields of research and/or customer experience
• Minimum 5 years of experience in the field of community work, including demonstrated competency in program development, organization development and provision of information/referral

Assets:

• A specialized interest and experience in customer experience, marketing, research and/or technology
• Project Management Profession or other PMI certificates
• Additional training/coursework and/or experience in one or more of the following areas is an asset:
  
  • Project management
  • Customer experience
  • Change management

Skills Required for Success:

• Knowledge of service design and continuous improvement approaches, including human-centered design approaches and CX technologies
• Knowledge of subjects applicable to the field, including marketing, research, program planning and customer outreach
• Ability to gain acceptance and build/maintain strong relationships with a variety of internal and external stakeholders at various levels of authority
• Ability to work independently as well as contribute to the goals of a larger team
• Ability to recognize and manage group dynamics
• Ability to chair committees and meetings
• Demonstrated ability to both lead projects and work as part of a project team in a support role
• Negotiation skills, including the ability to respond to difficult situations and resolve conflict
• Excellent written and verbal communication skills, including the ability to understand customer needs, write in plain language, facilitate surveys and focus groups, and present to groups
• Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
• Alignment to our Cultural Commitments
• Alignment to our Leadership Competencies
• Applicants may be tested

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 Temporary Position up to 15 months

Hours of Work: 33.75 hours ; Monday - Friday

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary: $43.098 - $54.113 (Hourly); $75,927.900 - $95,333.580 (Annually)

Talent Acquisition Consultant: NC/SG

Classification Title: Recreation Officer II
Posting Date: Sep 10, 2024
Closing Date: Sept 24, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: City Operations
Work Location(s): Kennedale Facility, 12840 58 Street NW Edmonton T5A 4L3

**This posting is for one (1) full-time temporary position ending on or before Oct 1, 2025**

The Edmonton Police Service, in cooperation with other agencies and the citizens of Edmonton, is integral in preserving the quality of life in our community by increasing public safety and security. Join the CPIC (Canadian Police Information Centre) Unit where we offer a dynamic work environment and challenging and rewarding career opportunities, variety of work, and the ability to contribute to your community. 

Reporting to a CPIC Team Leader, an Operator’s primary responsibility involves the disseminating of confidential information by radio, telephone, in-person, and via the CPIC system to police personnel and authorized outside agencies. Operators consult and collaborate with law enforcement agencies across Canada and internationally to ensure information is accurate, reliable, and purposeful. The CPIC Unit requires individual with excellent communication skills to assume the following responsibilities: 

• Process criminal and traffic warrants, other court orders and police reports as required in a timely sensitive manner.
• Perform data entry, removal and maintenance of agency records on the CPIC system.
• Enter, audit, monitor and act upon requests received via CPIC message, in-person, telephone, fax and take appropriate action.
• Respond to police field unit requests for information from specialized police databases and disseminate using radio operations, telephone and in person.
• Transcribing live information using radio operations and telephone. 
• Retrieving and re-filing files.
• Performing other related duties as required. 

Qualifications

• Completion of the twelfth (12th) school grade. Incumbents must complete a CPIC training course within two (2) years of appointment.
• A minimum of three (3) years progressively responsible and diversified office and information processing experience including one (1) year within a police operational or police records environment.
• Extensive experience in data entry and retrieval of information from databases.
• Excellent interpersonal customer service skills and effective communication (oral and written) skills with attention to detail.
• Excellent ability to transcribe information with a high degree of accuracy.
• Demonstrated ability to work effectively under pressure utilizing excellent organizational and multi-tasking skills.
• Experience in radio communications would be considered an asset.
• Strong reading and comprehension skills. 
• Ability to meet the physical demands of the position, including the bending, lifting of banker boxes, etc.
• Proven ability to make sound judgments in a high-pressure environment and remain calm in stressful situations.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Hours of Work:

40 hours per week, 12-hour shifts, rotating between days and nights every two weeks, four shifts on, four days off.  

Salary Range:

21B, Salary Grade: 008, $24.824 - $31.109 (Hourly), $1,985.90 - $2,488.70 (Bi-Weekly), $51,832.51 - $64,955.59 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
 
General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and covering letter with your online application. Please clearly indicate in your cover letter whether you are applying for permanent or temporary position. 

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the Provinces.  Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Technician: VH

Classification Title: CPIC Information Operator I
Posting Date: Sep 10, 2024
Closing Date: Sep 17, 2024, 11:59:00 PM (MST)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Southwest Division, 1351 Windermere Way SW Edmonton

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as college/CEGEP
Experience: Candidates should have experience of 2 to less than 3 years’

Location: 5011 50th Ave, Leduc, AB T9E 6V9
Work setting: Business

Physical Requirements:

• The candidates should have a high level of attention to detail
• The candidates should be comfortable in a fast-paced environment
• The candidates should be able to work effectively under tight deadlines

Other Requirements:

• The candidate should be client focus, organized, initiative, and flexible
• The candidates should have excellent oral communication, excellent written communication, efficient interpersonal skills, and be able to work as a team player

Candidate Status:

• Canadian citizen and permanent or temporary foreign workers of Canada are eligible for this position.
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to answer written and oral inquiries
• The candidates should be able to coordinate special publicity events and promotions
• The candidates should be able to develop and organize workshops, meetings, ceremonies, and other events for publicity, fundraising, and information purposes
• The candidates should be able to develop, implement, and evaluate communication strategies and programs
• The candidates should be able to gather, research, and prepare communications material
• The candidates should be able to initiate and maintain contact with the media
• The candidates should be able to prepare and/or deliver educational, publicity, and information programs, materials, and sessions
• The candidates should be able to prepare or oversee the preparation of reports, briefs, bibliographies, speeches, presentations, website content, and press releases

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

This position is for our Leduc Home, located in Leduc, Alberta.

Available opportunities include: Full-Time

We are pleased to offer a Signing Bonus Eligibility.

What you’ll be doing

• Planning, implementing and monitoring rehabilitation programs as determined
• Assessment, development and implementation of individual resident therapy treatment plans and interventions, completion of MDS assessments as required
• Evaluation of treatment outcomes achieved
• Active participation in operational improvement initiatives such as least restraint policy, and falls prevention
• Providing Household Leaders and their care and service staff with clinical education and direction to support resident care planning and delivery
• Acts as a member of the Interdisciplinary Team
• Participates in resident assessments and determines appropriate intervention and equipment needs.
• Ordering equipment to meet Resident needs.

What you bring

• Graduate of approved school of Physiotherapy, currently registered or eligible for registration with College of Physiotherapists of Alberta
• AADL (Alberta Aids to Daily Living) Authorizer
• Experience working in long term care preferred.
• Proficiency with computer applications Microsoft Office and internet. Experience with MDS 2.0 desirable, familiarity with software PointClickCare an asset
• Demonstrate the ability to teach, motivate and empower residents/staff.
• Customer-focused attitude, with demonstrated ability to build and maintain effective team relationships with staff and residents