All jobs within 200 km around Nepean

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
 

You are responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.
 

You execute the duties of a Sworn Special Constable/Peace Officer, agent and occupier of City of Ottawa Transit Services*, in accordance with:

• Federal/Provincial/Municipal laws
• Special Constable contract with the Ottawa Police Services Board
• Rules and regulations governing a Special Constable appointment (as amended from time to time)
• Corporate/Branch/Division policies and standards
• Corporate/Branch Code of Ethics, Core Values and Mission Statement, that is consistent and compatible with Ottawa Police Service policies and standards

*The Police Services Board grants an Officer’s Special Constable status for Ottawa, with an approval from the Minister of Community Safety and Correctional Services, in accordance with the Police Services Act, R.S.O. 1990. Special Constables are Peace Officers as defined in the Criminal Code of Canada.

EDUCATION AND EXPERIENCE

Completion of community college Police Foundations or Law and Security Certificate.
 

Minimum of 2 years of security experience in a transit environment.
 

Related experience in dealing with people and enforcement procedures may be considered as alternate relevant experience.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Good knowledge of security or law enforcement operations, as well as the duties of a Special Constable with Peace Officer authority, including the use/application of the Criminal Code of Canada, Controlled Drugs and Substances Act, Trespass to Property Act, Provincial Offences Act, Liquor Licence Act, Safe Streets Act, MFIPPA, as well as related Federal and Provincial Statutes, and Transit By-law
• City/Branch/Division policies and procedures affecting Transit operations including standard operating procedures and emergency standing orders
•  Court processes and procedures
• Investigative and evidence gathering techniques
• Crowd control and emergency response techniques
• Dispute resolution techniques
• Personal and physical security methods
• Electrical and computerized security equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal supervision, and collaboratively with peers and managers as part of a team
• Capable of relating to transit customers, while working in a public environment, and of dealing with difficult or confrontational behaviors
• Possess leadership and negotiation skills
• Possess analytical and problem solving skills
• Possess demonstrated assertiveness and self-control
• Possess strong conflict/dispute/crisis resolution skills
• Able to exercise sound judgement and to make authoritative decisions where time may not permit soliciting advice from senior staff
• Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
• Able to build and maintain relationships within the community, with stakeholders and other agencies
• Able to demonstrate sensitivity to the needs of all people and cultures
• Possess organizational and time management skills to deal effectively with multiple demands, conflicting priorities, and deadlines
• Possess excellent interpersonal, communication, and report writing skills
• Possess neat and legible handwriting
• Possess effective public relations and public speaking skills
• Able to use portable corporate communications technologies, such as 2-way radio, etc.
• Able to drive a City vehicle
• Possess a work record of good attendance/job performance
• Be of good moral character and habits
• Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
• Possess cultural awareness, value diversity and be sensitive to others
• Able to display tact and diplomacy
• Able to deal with physical situations and physically control/restrain others when necessary
• Able to work outside in all weather conditions
• Able to be available for unplanned overtime, work a variety of scheduled shifts, including split shifts, weekends and evenings

JOB SUMMARY

Fleet Maintenance & Technical Services is responsible for: scheduled, unscheduled and emergency service; seasonal overhauls; vehicle commissioning/decommissioning; vehicle inspections and certifications; warranty monitoring; shop and specialty tool maintenance/management; maintenance of small equipment and special equipment such as fire, ambulance, ice resurfacing, turf, etc.; repair performance analysis; and Technical Services including specifying, acquiring, leasing and disposing of Municipal Fleet Vehicles.

You are responsible for performing a wide range of duties expected of a Vehicle and Equipment Technician 2, including, but not limited to, the following: conducting diagnostic inspections, performing general mechanical overhaul and repair work, and performing scheduled preventive daily maintenance inspections and repairs on vehicle system and components including, but not limited to, steering, suspension, electrical, ignition, fuel, emission control/exhaust and engine management, hydraulics, and vehicular climate control systems.  

You perform all maintenance and repairs to a wide variety of fleet vehicles systems and components including, but not limited to, vehicles powered by gas, diesel, propane or natural gas, tractors, graders, loaders, dozers, cranes, mowers, heavy vehicles (i.e. garbage trucks, zambonis, ice resurfacing equipment, etc.), and automotive associated equipment including, but not limited to, boilers and compressors.

EDUCATION AND EXPERIENCE

Completion of Truck and Coach Technician 310T apprenticeship program of 6720 hours

Minimum of 2 years of experience within a Municipal Fleet or similar truck and coach environment

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems and the standard practices, safety issues, materials, tools, equipment and supplies to carry out maintenance operation
• Manual and electronic diagnostic equipment 
• Personal computers with ability to use the Fleet Management Information System
• Code of Conduct rules and policy
• Collective agreement
• Material Safety Data Sheets
• Safe work practices of the trade including working at heights and the lifting of heavy objects
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team 
• Ability to read, understand and interpret blueprints, wiring diagrams, service manuals, schematics, drawings, work orders and any other documents used in the maintenance operation
• Ability make estimates of materials and time required to perform the work 
• Ability to proceed effectively with emergency work including on the road work with limited resources to provide maximum results and timelines
• Skill in the use of jacks, hoists, overhead cranes, lift trucks and mobile lifting devices
• Skill in the use of high-pressure gas and electric welding equipment (Mig. Arc. Bronze, steel, aluminum) to effect repairs as authorised under the technician license
• Possess analytical skills and be detail oriented
• Good manual dexterity and ability to work to close tolerances 
• Able to communicate effectively, both orally and in writing, with management, manufacturers and engineers to provide for problem solving and suggest corrections to problems found on specialized vehicles and equipment
• Ability to provide training and explain instructions and guidelines to others effectively
• Able to efficiently use, operate and maintain tools, precision measuring instrument, state-of-the-art automotive diagnostic and test equipment to diagnose mechanical, electrical and hydraulic malfunctions
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Flexible, adaptable and able to accept constructive criticism
• Physically fit with stamina to perform the duties of the trade (which may include working in a standing position for long time)
• Able to work in uncomfortable or confined positions on occasion
• Able to lift and carry heavy parts and equipment safely
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Provide own hand and air tools relating to the trade (SAE & Metric as required) according to provisions of the collective agreement 
• Able to work a variety of scheduled shifts, including week-ends, on-call, evening and nights, as per the collective agreement
   

JOB SUMMARY

The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.

You are responsible for performing duties associated with the operation and maintenance of all City facilities including but not limited to; minor maintenance and carpentry tasks, painting, grounds maintenance, snow removal, basic repair duties for facilities equipment and general housekeeping tasks while maintaining a high standard of cleanliness and customer service. You may be responsible to work rotational shifts including days, evenings and weekends. 

EDUCATION AND EXPERIENCE

Completion of Grade 10

Up to one month of related experience

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• General facility cleanliness and safe work practices
• Cleaning chemicals and disinfectants and safe application/procedures
• Effective cleaning techniques
• WHMIS
• Customer Service principles
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to communicate effectively with the general public and staff
• Able to work effectively in a team environment
• Good interpersonal and customer service skills
• Polite and punctual
• Possess the physical capability to perform the ongoing duties of the position
• Prepared to work flexible hours including evenings and weekends
• Presentable to the public

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
• Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
• Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills

JOB SUMMARY

The mandate of Water Services is to provide treatment and distribution of a sustainable supply of high-quality drinking water and is committed to protecting the environment by collecting and treating wastewater for the health and prosperity of Ottawa. 

You are responsible for planned, unplanned and emergency inspection, testing, installation, maintenance, troubleshooting and/or repair of process mechanical systems and equipment within Water Services’ water treatment, supply and storage facilities (including the Water Purification Plants, pumping stations, reservoirs, elevated tanks, metering facilities and well treatment systems) or wastewater treatment and collection facilities (including Wastewater treatment plant, remote pumping stations, odour control facilities, regulators, lagoons, valve chambers, storage tanks). 

These duties are carried out in an industrial, production, regulated and quality focused environment and, as such, must be completed in consideration of and in close coordination with other engineering, skilled trade and maintenance staff in the Branch.

As a licensed water treatment, wastewater treatment and/or wastewater collection system operator, you are also responsible for operating various pieces of process equipment (in Drinking Water this spans water treatment, distribution and supply process equipment and in Wastewater this spans wastewater treatment and collection process equipment) and/or adjusting various water or wastewater treatment system process parameters, after prior consultation with and in close coordination with other licensed operating staff in the Branch.

Note these systems and equipment include, but are not limited to:  process chemical feed, metering, piping and storage systems (e.g. sulphuric acid, sodium hypochlorite, aluminium sulphate, sodium silicate, sodium bisulphite, sodium hydroxide, potassium permanganate, hydrofluorosilicic acid, aqueous ammonia, etc.), raw water, treated drinking water, effluent water and sanitary sewage screening, processing, metering, piping, pumping and valve systems (fractional horsepower to several thousand horsepower, 6mm to 2450m dia or 4500mm x 3600mm), sludge collection, transfer and mixing systems, pressure and flow control valves, crane, rigging and hoisting systems (up to 5 tons), pumps, blowers, motors, engines, compressors, vacuum systems, gear boxes, clutches, turbines and centrifuges (fractional horsepower to several thousand horsepower). The equipment may or may not be drained, evacuated or energized, during the work, and is located in a variety of locations including chemical feed and storage areas, electrical equipment rooms, machine rooms, generator rooms, pump rooms, valve rooms and chambers, confined spaces, elevated tanks, above and below grade chambers, tanks and reservoirs, outdoor power substations, office areas, etc.

EDUCATION AND EXPERIENCE

Completion of Industrial Millwright apprenticeship program of 8000 hours 

Minimum of 5 years of experience as a licensed Industrial Millwright in a combination of both process-dependant industries and construction services including demonstrated experience in the maintenance, troubleshooting and repair of industrial and process mechanical equipment and the installation, construction and commissioning of process mechanical and chemical feed systems.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Canadian Building Code
• Ontario Plumbing Code
• Relevant Ontario Ministry of the Environment and Climate Change (MOECC) acts, regulations, standards and guidelines
• Relevant Ontario Ministry of the Labour (MOL) acts, regulations, standards and guidelines
• Branch, Departmental, Unit and Section roles and responsibilities
• Relevant City, Branch, Departmental, Unit and Section procedures, policies, manuals and processes 
• City Purchasing Bylaw and policies as related to authorized purchases and responsibilities
• CVOR Vehicle Requirements, as identified by the Province
• Metal pipe, tube and plate heating, forming, cutting, welding, soldering, brazing and jointing tools, methods and techniques
• No-metal pipe and tube bending, forming, cutting, fusing, bonding and jointing tools, methods and techniques
• Installation, inspection, testing, maintenance and repair methods and procedures for small to large (fractional to several thousand horsepower) process mechanical equipment including engines, pumps, motors, compressors, gearboxes, turbines, centrifuges, etc.
• Installation, inspection, testing, maintenance and repair methods and procedures for small to large (6mm to 2450m diameter and 4500mm x 3600mm) process piping, jointing and valve systems, etc.
• Precision measurement, vibration and alignment techniques and equipment
• Math concepts applicable to the trade
• Working knowledge of electrical, electronic and instrumentation equipment, materials and maintenance procedures
• Computer system applications pertinent to water and wastewater treatment and collection facilities including SCADA Systems and Maintenance Management Systems
• MS Office and Outlook
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Knowledge of TSSA rules & regulations
• Knowledge of operational, monitoring and control functions associated with drinking water treatment and water pumping/storage processes, or wastewater treatment and collection processes is desirable

COMPETENCIES, SKILLS AND ABILITIES

• Work effectively, with others and independently
• Communicate clearly and concisely, both orally and in writing, including completing technical, test and other reports or forms
• Perform trade related preventive and corrective maintenance procedures
• Able to operate small and large equipment (e.g. Person Lifts, Zoom Boom, Manitou, Forklift etc.)
• Analyze, identify, prioritize and solve problems quickly and effectively
• Use a wide range of hand tools, heating, cutting and welding tools, machine shop tools, measurement tools and testing equipment
• Make precise and accurate measurements layouts
• Accurately read, interpret and mark-up technical drawings
• Clearly sketch mechanical schematics and installations
• Understand and effectively utilize new information for problem-solving and decision-making
• Good organizational skills
• Readily establish effective interpersonal relationships
• Alertness, dependability, punctuality
• Work well under pressure 
• Shows initiative, strong judgement and a high degree of reliability
• Physical ability to perform assigned tasks, including climbing ladders, scaffolds and elevated tanks, entering confined spaces
• Willingness to work outside of normal hours
• Utilize appropriate or specialized PPE and safety equipment such as SCBA, rescue equipment, personal gas monitors and fall protection