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As a Customer Experience Associate/ Sainte-Julie/ Permanent/ Part-time 26.25h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in French because they will serve and French-speaking clientele.

Reporting to the Supervisor, School Crossing Assistance Program, or designate, be responsible for directing the crossing of school-age children and pedestrians across a highway at an assigned location/intersection during designated periods. The City of Oshawa strives to provide an environment that cultivates and supports the following core values: Authenticity, Courage, and Trust (ACT).

Responsibilities

Duties include directing the movement of children across a highway; maintaining contact with school(s) and reporting student problems; notifying supervisor of unsafe conditions, traffic violations and problems; maintaining equipment provided in good condition; and participating in data collection.

Requirements:

Knowledge and skill generally associated with the completion of partial high school and three (3) months of experience working with children, or have an equivalent combination of education and relevant experience.

Good communication skills, both oral and written. Good interpersonal skills. Ability to deal with children, parents and the general public in a courteous and tactful manner.

Clean and neat in appearance in order to meet the public.

Suited to work outdoors in all types of weather conditions. Able to work in difficult situations. Must be physically and mentally fit; able to climb, stretch, twist, lift and carry items of up to 1 kg.; stand and walk for periods of up to 1.5 hours; good hearing and visual senses and perception. Circumstantially and temperamentally adjusted to work alone and to work split shifts.

Able to access designated crossing on foot in a reasonable period of time.

Must have and maintain a telephone at place of residence. Must be, and remain, a resident of the City of Oshawa.

Knowledge of Traffic Laws.

Demonstrated maturity, sound judgment, reasoning and leadership qualities.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

City of Oshawa employees need to apply through the intranet (iConnect) in order to be considered as an internal candidate. All applicants are encouraged to provide a valid email address for communication purposes. Please ensure that you check your email regularly to receive any correspondence.

Reporting to the Manager, Compensation, Benefits & HRIS, the HR Business Analyst is responsible for the configuration, optimization and maintenance of the Human Resources Information System (HRIS), regular and ad-hoc research, analysis, forecasting and reporting for the entire HR Branch. The HR Business Analyst assists with benchmarking and identifying best practices while making recommendations for innovation and change to processes in order to improve service delivery.

Posting End Date: 2024/05/21 by 4:30pm

Responsibilities:

• Act as the Human Resource Information System (HRIS) lead and subject matter expert during the design, build, and implementation of the Human Capital Management (HCM) System, and post-implementation; provide HR system support, training, guidance and expertise to other users and stakeholders; manage HRIS changes to systems, data and reporting
• Design and disseminate reports on HR data points, including; new hires, terminations/turnover, leaves, retirements, transfers, headcount, time to fill, etc.; design and maintain dashboards for HR and Corporate use by collecting and summarizing reports and data; gather and manipulate complex data in MS Excel
• Conduct data analysis to interpret, manipulate, and analyze data ensuring data integrity and validity to identify people trends, benefit costing/usage, compensation, metrics, key performance indicators and compiles benchmark data for Human Resources to be leveraged in strategic decision-making
• Conduct research and compile results for analysis regarding comparator collective agreements, polices and legislative changes
• Project coordination and tracking for technical related HR projects
• Provide support and back-up to the HR Data Team and HR Branch

Requirements:

• Three (3) year College Diploma in Business Administration, Statistics, Commerce, Computer Science or Human Resources Management or related field, or an equivalent combination of relevant experience and education
• A minimum of five (5) years of relevant Analyst experience in Human Resources working with and maintaining an HRIS/HCM or similar software, or possess an equivalent combination of relevant experience and education
• Certification from International Institute of Business Analysis™ (IIBA®) or Microsoft Certified: Power BI Data Analyst Associate (or willing to obtain) and advanced skills in Excel and Microsoft Office; experience working with business intelligence (BI) tools and software is considered a strong asset
• Knowledge of human resources management practices and applicable legislation (e.g. ESA, Human Rights Code, and Collective Agreements) is an asset
• Experience in developing and maintaining dynamic dashboards using data visualization tools and simplifying complex data and information through creating and presenting reports, metrics and analytics
• Experience in Human Resources in the areas of compensation, benefits, ideally in a public sector environment, is considered a strong asset
• Strong customer service and interpersonal skills with the ability to communicate effectively with stakeholders
• Demonstrated expertise in research, analysis, and problem-solving, alongside a deep understanding of data analysis procedures and statistical techniques

This position is eligible for hybrid work.

As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

The Health, Safety, and Environment Coordinator coordinates environmental and health program processes and activities to assist the team in maintaining compliance, mitigating and managing environmental, health and safety risks and improving related performance. This position is more required to manage environmental issues although some health and safety tasks can be assigned to the coordinator.

KEY DUTIES & RESPONSIBILITIES

Program Coordination 

• Acts as the first point-of-contact for environmental and health inquiries and incidents.
• Provides guidance to team members on environmental and health matters, and escalates inquiries, where appropriate
• Coordinates the implementation of environmental, health and safety programs along with related processes, procedures and resources
• Coordinates environmental, health and safety activities including but not limited to attending tenant OSH committee meetings, attending environmental committee meetings and activities, undertaking incident investigation and resolution, completing equipment and systems registration, developing emergency response procedures and business continuity planning activities, completing and delivering training, completing annual management system re-registration, managing data and generating reports, and conducting environmental compliance audits.
• Researches environmental, health and safety matters; provides findings and recommendations.
• Maintains and assists with the creation of environmental, health and safety documentation including but not limited to plans, processes, forms, logbooks, and procedures.
• Create and maintain documentation including but not limited to instruction sheets, checklists, forms, and training materials.
• Support construction activity teams (Projects and O&M) by creating, distributing, verifying and maintaining documentation such as work instructions, checklists, training materials
• Conducts regular inspections of facilities to mitigate any Environmental regulatory issues and/or Health and Safety Concerns before an incident or service call is received.
• Maintains business continuity and emergency management plans and procedures
• Participates in field inspections, job observations, health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to environmental and health regulations and identifying risks.  Provides findings about risks and suggestions for improvement.

Incident Investigation, Resolution & Reduction

• Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
• Coordinates the implementation of corrective and preventative measures
• Assists in the identification and analysis of trends.  Communicates observations and provides suggestions for incident reduction measures

Audit Compliance, Data Maintenance & Reporting 

• Maintains all environmental, health and safety data including but not limited to incident data, and regulatory and process compliance data within applicable databases and all other types of information storage systems
• Assists in the audit of compliance records and all other environmental, health and safety data
• Prepares and distributes various environmental, health and safety related reports including but not limited to incident reports
• Experience with database development, programing and maintenance considered an asset
• Other duties as assigned

KNOWLEDGE & SKILLS

• Strong background in environmental management system development and administration, with knowledge of environmental regulations and environmental compliance auditing an asset.
• Certification in one or more of the following – Certificate in Occupational Health & Safety; Certificate in Environmental Management through a Community College; University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences, Environmental Studies
• 1 to 3 years of environmental, health and safety work experience
• Understanding of environmental, health and safety regulatory requirements
• Understanding of emergency management requirements
• Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc.) simultaneously
• Strong communication skills along with some ability to influence stakeholders
• Strong administrative skills along with ability to maintain and report accurate data
• Analytical and problem solving skills
• Ability to exercise good judgment
• Able to work independently but provide strong support to the team as and when requested
• Frequent trips to be expected on the different sites

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of the following would be considered an asset:

Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
• Certified Health & Safety Consultant from Canadian Society of Safety Engineering

Security: 

• Physical Security Professional from ASIS International
• Certified Protection Professional from ASIS International

Business Continuity:

• Certified Business Continuity Planner from Business Continuity Management Institute

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds . We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

General Repair Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance with established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
• Operates facility mechanical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements. 
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance
• Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment
• Possesses a strong environmental, health, and safety mindset.
• Strong client-service orientation along with a high sense of urgency
• Knowledge and understanding of Building Automation Systems (BAS)
• Knowledge and understanding of HVAC Systems 
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Mentoring skills required to support lower level technician’s development
• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
• Must be capable of obtaining appropriate security clearance
• Hold a valid driver's license

Licenses and/or Professional Accreditation (one of the following bullet points)

• Building Operator Certification or equivalent through an accredited institution required
• Provincial HVAC or apprentice license (ex: Gasfitter I & II license  refrigeration license, etc.)

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds . We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Requirements:

Languages

Bilingual

Education

• No degree, certificate or diploma

Experience

Will train

Who can apply to this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada.
• Other candidates with or without a valid Canadian work permit.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email

[email protected]

Please note that this is an open posting for temporary administrative opportunities that may arise. Your application will be kept on file for up to three (3) months and you may be contacted if an opportunity matching your qualifications arises.

Responsibilities may include:

• General office support including receiving and responding to requests and inquiries, screening and directing telephone calls, shipping and receiving, distributing mail and courier packages, photocopying, maintaining office supplies
• Filing of branch documents and maintaining information in accordance with the Corporate Records Management Program
• Process financial transactions for City services and programs, perform various related cash control and reconciliation functions
• Prepare, edit and format a variety of documents while ensuring that the Corporation’s accessibility standards are met
• Maintain and update databases and worksheets
• Process invoices and create purchase requisitions
• Arrange meetings, facility bookings and registrations, meeting minute preparation
• Performing other administrative duties as assigned

Requirements:

• Demonstrated knowledge and skills of generally accepted administrative practices and procedures normally associated with an Office Administration College Certificate, plus one (1) year of relevant administrative and customer service experience; or have the equivalent combination of education and relevant experience
• Demonstrated customer service experience along with effective conflict resolution and communication skills to deal effectively and courteously with the public and staff
• An ability to respond to inquiries by telephone, in person and in writing
• Established computer skills and experience in related software applications (Microsoft Office Suite)
• Excellent interpersonal skills with the ability to establish and maintain positive working relationships
• Strong organizational and problem-solving skills and the ability to work independently, quickly and competently with frequent interruptions in a multi-task environment
• Possess a willing and co-operative attitude and have the ability to maintain the confidentiality of information, exercise judgement and tact in dealing with sensitive matters and responding to inquiries
• Personal qualities of maturity and reliability are required

As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.

As the Driver Safety Specialist (DSS) you will facilitate driver safety education & remedial training programs. You will be required to identify unsafe habits and behaviors and coordinate solutions to lessen or eliminate future non-compliance or unsafe actions. 

How You’ll Help: 

• Establish regular meetings with all drivers.   
• Accompany drivers for the purpose of observing and evaluating the driving behaviours and skills for compliance to Provincial and D&R requirements such as log book, speed, inspections etc. 
• Meet targets as to company safety policies, driver attendance to safety meetings and accident costs. 
• Maintain driver and supervisory personnel adherence to legislated safety laws. 
• Help create safety training material to facilitate education of safety legislations. 
• Maintain and update data input on multiply PC programs. 
• Effectively maintain professional attitude and be a source of solutions or guidance for all issues. 
• Remain on call for and attend at accidents / collisions as company representative and to complete all required reports. 
• Complete required work in all weather conditions year round as needed. 
• Be able to communicate to individual / groups in a classroom setting and set up / use education tools as required, i.e.  Laptop, LCD projector, creates handouts, maintain decorum, gain feedback and track progress. 
• Commercial Driver's License is preferred with a clean record. 
• Facilitate LCV permit review training with new operations team members when required 
• Other related duties as may be required.  

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous transportation or operational experience is preferred, various roles within transportation would be beneficial  
• Communication skills - advanced 
• Computer skills - accuracy, MS products, AS400, web based programs 
• Knowledge related to legal / safe operation of commercial equipment as to local laws and federal compliance standards. 
• Demonstrated customer relationship skills 
• Knowledge of transportation of dangerous goods regulations 
• Analytical and problem solving skills 
• Effective written and communications skills 
• Attention to detail and high level of accuracy 
• Strong conflict resolution skills 
• Able to work deadlines in high transactional environment 
• Presentation skills, and working knowledge of adult learning principles  
• Ability to champion business needs in a collaborative manner to colleagues 
• Results focused 
• Ability to communicate in both French and English required.
• Able to work with little supervision 

Application Close: 20/05/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.       
• Immunization Policy: OPH has an immunization policy requiring all employees to report their COVID-19 and Influenza vaccination status annually
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Application Close: 31/10/2024 

The Community and Social Services Department is committed to an equitable and inclusive hiring process and supports a workforce that reflects the diverse population of Ottawa. In addition to meeting the operation requirements of the position, valued assets include:  

• lived experience and identity as a member of Indigenous, Black and/or People of Colour communities and/or as a Person with Disabilities, or member of other equity groups
• experience working with diverse communities or groups historically facing the greatest systemic and structural barriers
• knowledge of social welfare systems, community demographics and the related social economic realities of diverse groups  
• demonstrated understanding of the value of diversity and inclusion in the workplace  
• ability to apply an equity and inclusion lens to customer service and to internal decision-making processes  
• the ability to communicate in a language other than French or English

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English, French or Bilingual competencies.
  French oral, reading required; English oral, reading, writing required.
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.