All jobs within 200 km around Mission

Overview

12/13/2024

Address:

1120 Marine Drive

Our Lower Capilano branch is seeking a part-time (18,75 hours) Customer Service Representative, available to support a flexible schedule (Monday through Saturday).  

Find your place within a team that will cheer you on as you learn, lead, and advance a career that has a real impact on our clients' lives.  

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

Main Purpose and Function
The Engineering Assistant III will perform a variety of technical, supervisory, outreach, and administrative duties to support shared micromobility, street use, and public space-related infrastructure programs within the Street Use Management Branch. Responsibilities will be focused on the implementation and operations of shared micromobility systems (e.g. shared e-scooters, public bike share). This position may also support the various other programs managed within the Street Use Management Branch. 

The shared e-scooter pilot program and other micromobility initiatives advance key City objectives related to sustainability, equity and accessibility. The Engineering Assistant III will help further these initiatives while assisting with asset management, service levels, and supporting local and regional growth of micromobility.

Specific Duties and Responsibilities

• Reviews and interprets engineering and architectural drawings, field observations, and studies related to permits, licensed uses, and development applications as they relate to programs within the Street Use Management Branch.
• Develops geometric and sign/paint designs of moderate or higher complexity using AutoCAD according to design standards and principles.
• Produces and maintains reports, statistics and accurate records related to projects and programs within Street Use Management.
• Coordinates preparation, installation and operational processes including tracking and issuing permits for Branch projects and programs.
• Undertakes research and analyzes data, and provides summary reports and recommendations including assisting in preparing Council reports, presentations and technical studies.
• Performs inspections and field work (taking accurate measurements, detailed notes and clear pictures) for site inspections and construction reviews.
• Develops and maintains relationships, and communicates verbally and in writing with the public, community groups, stakeholders, internal departments and senior staff.
• Assists and participates in project related public and stakeholder meetings and events; organizing and sometimes leading meetings with internal and external stakeholders.
• Creates maps, graphics, and presentations for public meetings, website content, and internal communication, including work with GIS software and graphic programs. 
• Oversees the work of junior staff.
• Performs general administrative duties and other duties/responsibilities as assigned.
   

Qualifications
Education and Experience:

• Completion of Grade 12 supplemented with courses in Civil Engineering Technology or other equivalent area of study, plus sound related experience, or an equivalent combination of training and experience.
   

Knowledge, Skills and Abilities:

• Sound knowledge of current transportation engineering design principles and methods.
• Experience using AutoCAD for transportation drafting and design.
• Experience and ability to read and interpret engineering and architectural drawings.
• Proficient in the use of software applications and databases such as MS Office, AutoCAD and SAP.
• Working knowledge of the City's public space and transportation policies and regulations, community planning processes and land use policy would be an asset. Knowledge of strategic plans including Corporate Plan, Engineering Strategic Plan, Climate Emergency Action Plan, and Transportation 2040.
• Strong research and investigation skills; demonstrated ability to summarize data in an accurate written format; assist in the preparation of a variety of technical reports.
• Demonstrated organizational skills; ability to problem solve in a technical environment.
• Proven excellent written and verbal communication skills; the ability to provide accurate and thorough information to the public; and a proven ability to deal tactfully, patiently and effectively with the public.
• Proven strong interpersonal skills in establishing and maintaining cooperative and effective working relationships with staff and stakeholders.
• Ability to work with relevant design guidelines and regulations including international guides. 
• Ability to work in a team environment with little or no supervision and meet tight timelines in a multitask environment.
• Ability to perform a variety of clerical tasks related to municipal engineering work.
• Ability to work outdoors in inclement weather.
• Ability to meet transportation requirements.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: Jan, 2025 

Position End Date: Jan, 2026 

Salary Information: Pay Grade GR-021: $37.20 to $43.78 per hour

Application Close: December 4, 2024

Overview

Overview

Overview

Overview

Overview

Who we're looking for:

As a  Business Sales Consultant, you'll be responsible for driving sales of our services to small and medium businesses within the region you live.

You will be a trusted partner for local business owners, helping them understand how technology can improve their operations and transform the way they connect with their customers.

What you’ll do:

• Prospect and sell our full suite of products to small and medium businesses.

• Establish and maintain strong, positive relationships with Business owners, managers and/or IT decision makers through personal contact and outstanding customer service.

• Identify and analyze our clients’ business requirements, propose potential solutions, negotiate and close new business revenue.

• Consistently meet or exceed assigned sales objectives for Rogers Business services both contracted and uncontracted.

• Provide weekly and monthly sales commitments that accurately reflect all opportunities.

• Promote Rogers in a positive and professional manner.

• Perform various other duties as required.

What you’ll bring:

• A strong skill set in cold calling, door knocking and prospecting for new business.

• Proven experience in face-to-face customer meetings, with the ability to conduct presentations and effectively manage meetings.

• B2B selling experience within the SMB market with an emphasis in telecommunications and/or other technical related fields.

• Excellent time management skills – with the ability to manage multiple competing priorities to meet sales targets and quotas.

• Strong digital literacy, including Microsoft Office and Excel.

• Must have your own vehicle and a full/valid BC driver's license.

• Telecommunications experience will be considered a significant asset.

• Post-secondary education in business administration, commerce or related technical field is an asset.

Who you are:

• Maintains effective work habits (prioritize, plan, and manage work) to produce high quality results, and project a professional presence

• Articulates their thoughts effectively and clearly

• Able to work independently in an entrepreneurial environment, and is driven, self-motivated, and results oriented

• A positive “can do” demeanor and customer focused approach that will enable you to deal with challenging situations embodying ethical sales practices, namely integrity, empathy and sincerity

• Has a growth mindset – strives for continual development, and views challenges as learning opportunities

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

  • Self-driven career development programs (E.g. MyPath program)

  • Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

  • Homewood employee & family assistance program

  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

  • Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

  • Work for an organization committed to environmental protection

  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, a  final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Rogers Tower 1067 West Cordova Street (7854), Vancouver, BC
Travel Requirements: Up to 25%
Posting Category/Function: Sales & New Business Development
Requisition ID: 316655

Overview