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Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Rogers is seeking a Linux/Windows System Administrator to join the team. 

What you’ll do:

• Demonstrate the ability to take on any system administrative task and deliver with high system quality and low failure rates, given suitable background or learning opportunity and reasonable direction.
• Implement, analyze, and enhance system operations in line with operational precepts and in conjunction with additional operations teams.
• Employ and operate automated monitoring on development, integration, prep-production and production environment.
• Lead in the adherence to DevOps guidelines and practices.
• Provide on-call support as required.
• Collaborate in a constructive manner with software development and software verification teams using the Agile SCRUM methodology.
• Participate in code reviews in a meaningful and impactful manner with review comments on design and code reviews.
• Understand all system platforms that will be used to deliver the developed software (e.g. web servers, application servers, databases)
• Research and promote new technologies, solutions and/or practices that could be applied in the delivery of software development projects.
• Demonstrate competence in core skills relevant to the team’s mandate.
• Demonstrate expert understanding of both the overall software architecture, and how all parts of the Dreamgallery software system are constructed and operated.
• Demonstrate creativity in finding solid and efficient technical solutions, coming up with new ideas, finding ways to make the team more effective, and so on.
• Independently make contributions to improving product and/or processes.  Network with others to refine, validate, plan, and execute approved improvements, under guidance from manager.
• Communicate regularly and effectively with colleagues, SCRUM Masters, Guide System leadership, product stakeholders, vendors, and project management to keep everyone aligned, resolve issues, and encourage the flow of ideas.
• Offer mentorship to junior colleagues and seek mentorship of others outside this team.
• Undertake ongoing self-development to enhance hard and soft skills and stay current with industry best practices.
• Follow all standard policies, procedures, and practices, such as time-off reporting, expense policies, punctuality, and meeting attendance.
   

What you bring:

• 3+ years System Administration experience in a large-scale, multi-OS (Linux/Windows) high-availability environment required with knowledge of patch management, storage management and performance management
• Experience setting up and regularly using monitoring and trending tools (Nagios, Splunk, etc.)
• Experience with revision control systems and usage for managing systems configuration, GitHub, Mercurial, etc.
• Experience with Oracle, SQL, MongoDB Databases
• Experience with Vmware ESXi and vCenter
• Familiarity with fundamental networking/distributed computing environment concepts; can configure NFS, key-based ssh; DNS; familiar with basic networking concepts: switching, routing, OSI network layers, firewalls, load-balancing at various layers, SMTP, HTTP, SSL, SSH, LDAP
• A solid understanding of a UNIX-based operating system; understand paging and swapping, inter-process communication, devices and what device drivers do, filesystem concepts (LVM, clustering, logical partitions) as well as Windows-based operating systems; IIS configuration, services, authentication, policies. RDP.
• Understanding of programming and scripting languages (bash, Python, ASP.NET)
• Experience with automating processes and continuous integration.

What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus 
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program 
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program 
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 317321

Reporting to the Senior HR Advisor, HR Services, the HR Services Analyst is responsible to provide exceptional customer service to employees and leaders within a shared services environment. Specific accountabilities include managing all one-time resolution inquiries received via phone, e-mail, live chat and ServiceNow including triaging and/or escalating requests when appropriate. This position will also support ad hoc projects within the HR Advisory team.

Our ideal candidate will be able to deal with sensitive information in a confidential and professional manner. This individual will be highly adaptable, skilled at managing multiple priorities, and will possess strong organizational, customer service, and analytical skills to meet deadlines. This opportunity will appeal to those individuals who enjoy working in a fast-paced, collaborative and dynamic work environment.

What you’ll do:

• Provide excellent customer service support by responding to employee and leader inquiries via phone, e-mail, live chat and ServiceNow

• Assign and oversee team cases and ensure SLA’s and KPI targets and maintained

• Contribute to the HR portal and knowledge management strategy through the effective use of Service Now ticket documentation, tracking, and resolution

• Support the development and maintenance of internal and external facing HR knowledge articles within ServiceNow

• Maintain knowledge of organizational and departmental policies and procedures to answer general employee and leader inquiries while adhering to Cenovus’s values and practices

• Assist with the creation of materials related to HR procedures and policies (e.g. process documentation, letter templates, FAQs, quick-reference cards etc.)

• Build and maintain positive relationships within the team and across HR

Who you are:

Our ideal candidate will have the following minimum requirements:

• Legally authorized to work in Canada

• Post-secondary Degree/Diploma combined with minimum 2 years of HR experience

• Proven customer service skills and required, including appropriate telephone and email etiquette

• Experience working in an HR shared services operating model is preferred

• Experience working in ServiceNow is preferred

• Superior organization skills, along with the ability to effectively manage multiple priorities and maintain attention to detail

We acknowledge the value of transferrable skills and may consider equivalent combinations of experience and education should you not meet a specific requirement.

Note: The application deadline for this position is 11:59 PM MT January 3, 2025.

Overview

Overview

Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. 

What you’ll do 

• Provide great customer service
• Scan products and process customer transactions accurately
• Support in the delivery of company-directed promotions and programs
• Handle cash and credit card transactions 
• Keep the register area neat and stocked with essential supplies
• Assist customers with general inquiries
• Maintain a positive environment in the store

Who you are 

• A team player with good communication skills
• Adaptable in a fast-paced work environment
• Resourceful and courteous when resolving inquiries
• Motivated to learn new things and delivering great customer service

Experience you bring

• Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety of hours which may include days, evenings, and weekends
• Able to move 25lbs and remain in a stationary or standing position for entire shifts

15-6350 67th St, Red Deer, AB

Reporting to the Facility Manager, the Security Guard is responsible for attending to the reception desk.

KEY DUTIES & RESPONSIBILITIES

Security
 

• Responsible for first line protection of personnel and ALBERTA INFRASTRUCTURE property.
• Responsible for first line prevention of injury and damage on ALBERTA INFRASTRUCTURE property.
• Provides protection and security for life and property on ALBERTA INFRASTRUCTURE premises by conducting physical checks while on regular patrol of premise.
• Enforces all regulations, policies and by-laws for safe, secure operation of the property by:
  • maintaining an effective key or access control system,
  • monitoring adherence to "no smoking" and "no parking" requirements,
  • operating closed circuit TV systems and testing alarm and sprinkler systems,
  • being aware of special events requiring extra diligence.

Tenant and Building Visitor Support

• Liaises with tenants, customers, general public, contractors, police, fire and ambulance services to prevent or reduce hazards to property and personnel.
• Detects and reports anomalies to systems, policies, practices and procedures that could constitute threats or hazards to ALBERTA INFRASTRUCTURE property or the health and safety of personnel.
• Aids and assists people in need by giving directions, finding lost persons, rendering First Air or CPR or as requested in support of police, fire or ambulance services.
• While situated at Security Desk meet visitors and issue Security Passes.
• Direct delivery personnel as required.

Documentation

• Writes accurate, clear and concise reports and suggests/recommends improvements to ALBERTA INFRASTRUCTURE policies and procedures pertaining to job duties.
• Assists in development and annual review of Security Standing Orders

KNOWLEDGE & SKILLS

• Working knowledge of federal, provincial and municipal legislation and regulations.
• Very observant and perceptive.
• Knowledge of, and skills in, crowd control in emergency situations and at special events.
• Ability to use and inspect safety, fire and security systems on ALBERTA INFRASTRUCTURE property.
• Good written and verbal communication skills.
• Conflict resolution skills.
• Good judgment.
• Tact and diplomacy.

Licenses and/or Professional Accreditation

• N/A

Overview

Overview

Overview