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The Delivery Specialist is the point of contact for customers, sales channels, and business support teams, in the delivery of new products and services acquired by SMB segment customers.  The product sets supported include Cable, Wireless, (Unison) Unified Communication suite, Business Internet, Business Phone, Business Fibre Internet, IP, IoT, FWA, M365.  They are accountable for the successful installation, provisioning, and onboarding of services, including resolution of issues, and support with subject matter expertise. 

What you will do:

• Intake, review, track, and process orders and onboarding requests. Ensure pricing and service information is accurate, complete, and in compliance with company policies. Obtain missing information from requesters, public databases, internal references, or through customer contact.

• Work with customers, and internal teams to identify and resolve delivery issues within agreed service levels. As required, coordinate Cable technician access with customers and Rogers’ dispatch. Work with provisioning, dispatch, porting, or other internal teams to correct issues on the day of installation or onboarding.

• Support customers, sales channels, and customer service teams with subject matter expertise on clean order submission, direction on services required, and navigation of self-serve applications.

• Meet set performance objectives including and not limited to, service levels; productivity, I AM Service behaviors, quality assurance, and customer satisfaction.

• Accountable for the order fulfillment and implementation of business customer orders, ensuring that orders to cash procedures are executed with a goal of shortening the interval cycle to achieve billing.

• Anticipate and understand potential issues, and work to proactively remove roadblocks across all operational areas to ensure we deliver timely service to the customer.

• Use appropriate judgment to escalate to next levels in a timely manner.

• Manage account changes as required, for installed services during the delivery life cycle.

• Follow and input best practices and processes, train co-workers as required, identify and report process gaps and improvements recommendations, most importantly, transformation and efficiency ideas.

• Maintain knowledge of the Rogers products and services and skill sets required for this role.  Advocate and be able to communicate the features and benefits of our products.

• Focus on continuously improving existing service delivery processes, and the customer experience by recommending innovative solutions.
   

What you will bring:

• 2-3 years experience in a telecommunications customer service operation-related field or environment.

• Proven and demonstrated leadership skills, resourceful, innovative, and able to independently make sound critical decisions.

• Knowledge of the following products and services; Business Internet, Business Phone, Business Fibre Internet, Wireless products, Unified Communication, IP, IoT, FWA, M365.

• Business account structure knowledge.

• Excellent knowledge of Microsoft Office, Salesforce, Vision 21, AS400, SGI, EWP, and various portal-based products supported (Unison, RBAM, BSS, etc.).

• Ability to identify and proactively escalate potential business issues or challenges.

• Excellent and proven demonstration of customer service skills, and relationship management with internal teams.

• A strong sense of teamwork and willingness to work in an ever-changing environment.

• Demonstrated excellent communication skills, with technical and management staff, both verbal and written.

• Business acumen and professional approach.

• Excellent time management and prioritization skills including to the ability to multi-task and demonstrate urgency.

• High level of attention to detail and excellent follow up skills.

• Innovative, resourceful, adaptable to change, and positive attitude.

What’s in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

  • Self-driven career development programs (E.g. MyPath program)

  • Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

  • Homewood employee & family assistance program

  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

  • Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

  • Work for an organization committed to environmental protection

  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. In office days are mandated to Tuesday, Wednesday, Thursday.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 3636 23 St NE (7804), Calgary, AB
Travel Requirements: None
Posting Category/Function: Project Management & Coordination
Requisition ID: 316139

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Reporting to the Manager Database Services, the Sr. Database Administrator shall be responsible for build & support activities within a large and complex environment. The role oversees solutions and delivery of Oracle, SQL Server, MariaDB and other Open-Source database, Golden Gate, and emerging database technologies. Successful candidate requires strong technical skills coupled with the ability to work in a fast-paced environment managing diverse activities.

What you will be doing:

• Managing enterprise database support and build services for databases, ensuring efficient project delivery, and optimal uptime.
• Provide leadership and technical expertise in resolving Incident, Problem management and implement infrastructure/database changes.
• Working closely with technical team leads, IT specialists, management, and application support groups to ensure quality of service and timely delivery of projects.
• Monitoring database performance and identifying ways to optimize it
• Troubleshoot complex database issues in installation, migration and/or upgrade for timely resolution.
• Staying abreast with new database technologies and analyzing such technologies to bring into scope of existing infrastructure.
• 24/7 support to mission-critical applications and databases and after hours on-call support may be required
• Managing the design, build and delivery process for databases and Golden gate replication.
• Improve the database standards, consolidation, disaster recovery strategies and delivery operations.
• Solving complex problems, promote efficiency, and identify opportunities for process automation.
   

What you bring:

• Degree in Computer Science or related field.
• 10+ years hands-on experience in managing databases with deep understanding of infrastructure and database architecture.
• Expert level technical knowledge of database technology stack; mainly Oracle, Exadata, SQL Server, MariaDB & leading NoSQL databases.
• Proficient in database management, architecture, design, maintenance and overseeing Oracle Exadata Machine, PCA, and ZDLRA.
• Expert level knowledge of Oracle Active Data Guard, Golden Gate, ZDLRA and OEM support.
• Sound knowledge of configuration, managing, and handling Security Alerts on Exadata and ZDLRA.
• Experienced in migrating Oracle databases from Linux VM environments to Exadata.
• Good understanding of Exadata quarterly upgrades/patches, including rolling patches.
• Skilled in administration of ASM Disk Groups, rebalance operation using Exadata Storage.
• Preferred to have ability to manage multiple Oracle Exadata Database Machines.
• Ideal candidate will have experience with Red Hat RHEL 6/7/8 or Oracle Linux.
• Knowledgeable in implementing and managing OCI IaaS, PaaS and SaaS services.
• Good to understand Exadata features like Flash cache, Storage Index, HCC and IORM.
• Scripting experience in PERL, Python, or Shell.
• Database Administration Certification (must have).
• ITIL Foundation (preferred)

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus 
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program 
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program 
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 315794

Overview

Responsibilities
Tasks
-Coordinate the flow of information
-Interview patients to obtain case histories
-Schedule and confirm appointments
-Complete insurance and other claim forms
-Order supplies and maintain inventory
-Determine and establish office procedures and routines
-Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
-Initiate and maintain confidential medical files and records
-Prepare draft agendas for meetings and take, transcribe and distribute minutes

Work conditions and physical capabilities
-Fast-paced environment
-Work under pressure
-Attention to detail

Personal suitability
-Accurate
-Client focus
-Flexibility
-Organized

Languages
-English

Education
-Secondary (high) school graduation certificate

Experience
-7 months to less than 1 year

On site
-Work must be completed at the physical location. There is no option to work remotely.

Work setting
-Clinic
-Physician’s office

• Application Deadline: 2025-05-20

Required languages: English

Education level: Secondary (high) school graduation certificate or equivalent experience

Required skills: Efficient interpersonal skills, Flexibility, Organized, Reliability, Team player

Closest intersection: Saddletown Circle

Overview

Overview

Our Inside Sales position is a crucial member of our inside team. They have the privilege of building strong relationships with each customer and are the primary contact for placing orders for delivery. They work closely with our Outside Team and Warehouse team to ensure deliveries are both executed and communicated properly to everyone involved in the shipping process.

What’s in it for you?

• Full health care benefits starting day one. 
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Enter quotations and orders into the system with accuracy in a timely manner.
• Provide customers with accurate pricing, inventory, and specific delivery information.
• Build and maintain relationships with new and existing customers by phone or email with the intention of cultivating additional business.
• Prepare quotations and process orders on behalf of outside sales staff.
• Respond to customers’ requests and inquiries in a timely manner.
• Achieve sales targets and objectives as set out by Management by promoting and or upselling products.
• Adhere to company safety policies and regulations

What you will bring:

• Previous Inside Sales related industry (Plumbing & HVAC/R) experience is preferred
• General computer skills including Microsoft Office required, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work independently as well as in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking on a regular basis
• Fluency in both French and English considered an asset.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Become part of a dedicated team at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Reasons you’ll love working at UPS:

• Earn more: You can expect a competitive wage and reliable paycheck when you work for UPS.

• Career development: Are you looking for an opportunity to grow in areas such as operations and other areas? Well, you’ve come to the right place. See where your UPS journey can take you!

• Benefits: At UPS we offer a range of benefits that include employee discounts, health care, and many more! Find out which benefits you’ll get after you choose your role with us.

We pay you more to drive your personal vehicle: UPS will reimburse you $0.61 for each kilometer you drive

What will you do?         

Are you a hardworking, fast-learner, offering superior customer service skills that would like to deliver packages that matter? We want you to join our team. We are hiring personal delivery drivers in the Edmonton area – although the role can be physically challenging and fast paced at times- the positive impact you have on our customers will leave you feeling rewarded each and every day. 

Your role is to deliver what matters most to our customers- in a safe and efficient way.

Shifts: Monday to Friday starting between 10:00AM And Noon. You will work 3-5 hours each day with an opportunity for additional hours.

Location: A specific geographical area close to your home

Employment: Seasonal, until January 03, 2025 with an opportunity to obtain full time employment

Paid: Weekly (Every Friday)

Qualifications:

• Occasionally lifting up to 70lbs unassisted

• Valid AB Class 5 Non-GDL license

Approved Vehicle Specs:

• Current vehicle registration

• Current vehicle insurance coverage

• Sedans and hatchbacks with 4 doors (mid-size or larger)

• Minivans, SUV’s

• Pick-up trucks must have a covered and secured bed

• Must meet all Provincial and Local regulations 

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Overview

Overview