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As a member of CIBC’s Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs, answering incoming calls from our credit cards clients as well as calls transferred from other departments.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

Please note that the start date is September 9th, 2024.

Our Contact Centre is open Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM. This is a full-time and shift oriented role. We would like for you to be flexible between these hours.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business related purposes.

Agent@Home Program Requirements

• Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions. 
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
• Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How you'll succeed

• Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.

• Efficiency – Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

• Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

• You're fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Montreal-1155 Rene Levesque

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Building Trust, Customer Engagement, Customer Experience (CX), Identifying Opportunities, Taking Initiative

Goals

On a daily basis, ensures that the concrete dosage (manufacturing) is in accordance with the specifications provided by the laboratory, while meeting customer needs. In addition, dispatches and schedules concrete mixer trucks to ensure timely delivery of concrete, good customer service, according to orders placed by customers and at a minimum cost.

Responsibilities 

Security :

• Daily check of site cleanliness (site safety).
• Ensure that all employees, yard workers, drivers, mechanics, subcontractors and other people on site work safely and that all wear their PPE and, in addition, carry out regular inspections to monitor the progress of tasks and work.

Production :  

• Daily mechanical plant checks (visual inspection, detect unusual noise, lubrication, vibration, belt check etc.)
• Checking and measuring the humidity level of raw materials (stone, sand) and, by the same token, visually observing the conditions before each shift.
• Dosing of concrete and distribution of concrete mixers on the different sites according to the required specifications and ensuring the conformity of the concrete delivered.
• Order raw materials according to planned orders or anticipated volumes.
• Responsible for planning drivers (concrete mixers), yard men, regarding deliveries and production for the next day.

Inventory :  

• Enter raw material receipts into the “Command Batch” system and track them according to the “Command Batch” system report.
• Produce end-of-day reports (inventories, reception and consumption of raw materials, m3 produced, chatters, etc.) and transfer the information to your shift replacement if necessary.
• Carry out physical inventories (raw materials and others) with your manager at the end of the month. 

Administration:  

• Taking orders by phone and promoting our Turbo & VAP products during CODs and to customers.
• Perform daily ticket checks and forward to invoicing. (Includes ticket checks "Waiting times - Superplasticizer etc.)
• Control entry and exit times as well as lunch and break times according to the collective agreement of all hourly employees and/or make the daily report of deliveries made by the "Broker" trucks by checking the areas for each of the delivery tickets.
• Carry out daily monitoring of cash sales as well as the use of concrete mixers (Lafarge, Broker, internal and external rentals) and follow up with the manager.

Optimization and communication:  

• Communicates regularly and daily with the distributors of other plants in order to optimize the use of the concrete mixer truck fleet and personnel for the same day as well as the following day.
• Maintain constant communication with the manager and keep him informed during a plant breakdown, production/delivery problems as well as any health/safety incident.

Relations with other positions: 

• Works closely with the operations team
• Collaborates with logistics and quality teams 

Specific responsibilities:

• Concrete dosage according to mixing formulas
• Planning of deliveries of raw materials and concrete
• Ensure receipt of raw materials in SAP and batch command
• Conduct factory inspections

Dimensions:

• Region: GMA
• Volume: 50,000 m3 to 200,000 m3 annually
• Direct reports: 0
• Indirect subordinates: 0

Skill profile 

Education and work experience:

• College diploma in civil engineering technology
• Minimum of three (3) years of relevant experience in concrete dosing and truck distribution.

Knowledge and skills:

• Must be able to work independently and be responsible and well organized
• Good communicator with a strong sense of customer service
• Must be able to work in a team and cope with pressure
• Good ability to make decisions and react quickly in a constantly changing environment
• Good analytical skills and ability to anticipate problems
• Good knowledge of computers
• Knowledge of construction materials and concrete
• Experience in industrial or diesel mechanics would be an asset. 

Job-specific skills (Lominger):

• Client orientation
• Motivation
• Integrity and trust
• Process management
• Business knowledge

Thank you for your interest. Only selected candidates will be contacted for an interview. Lafarge is committed to employment equity and encourages applications from women, visible minorities and persons with disabilities.

Hourly wage: $28.50/hr

Hours per week: Between 40 and 60

Benefits after 3 months

Responsibilities

Reporting to the Operations Director, the Mechanic is responsible for the operations of this position, maintaining machinery, equipment and vehicles functional. His role is to perform the installation, maintenance and repairs, both electrical, mechanical, pneumatic and hydraulic, of the equipment and vehicles used at work. Do what is necessary to keep the garage clean and tidy at all times. The Mechanic performs all of the following functions;

• Ensures the optimal operational maintenance of all equipment and vehicles;
• Performs preventive maintenance on equipment according to established schedule. Performs various troubleshooting, repair and manufacturing tasks on equipment;
• Participates in equipment adjustments. Performs repairs written on work sheets left by drivers;
• Works from maintenance or manufacturing schedules, detailed drawings, sketches, specifications, manuals, or verbal and written instructions;
• Mechanically assembles machinery. Recommends possible modifications to equipment;
• Perform periodic maintenance operations such as oil changes, lubrication, brakes, tire rotations, etc.
• Organize your work according to requests and the availability of equipment to be repaired
• See to ordering the parts required for manufacturing and repairs as needed;
• Be aware of and work in accordance with current safety standards and regulations;
• May be called upon to train and provide coaching when required;
• Actively participates in improving the department's productivity, improving products and working methods.

SKILLS

Education and experience:

• DEP in heavy vehicle mechanics or other relevant training and experience;
• Mechanics: 1 year (Desired)

Competence profile:

• A minimum welding skill is required, any additional certifications or qualifications will be considered an asset;
• Any electrical knowledge will be considered an asset;
• Ability to work at heights, in confined spaces, and outdoors regardless of changing seasonal conditions;
• Must be able to work overtime when required;
• Know how to drive heavy manual trucks. Having a class 1 or 3 is an asset
• Must be available to be on call in the evenings and weekends on a rotating basis.
• English not required

Thank you for your interest. Only selected candidates will be contacted for an interview. Lafarge is committed to employment equity and encourages applications from women, visible minorities and persons with disabilities.

The role of the Payroll Specialist is to provide administrative support to the St. Constant plant, bringing thoroughness and organization in the activities of the various departments. Ensure hourly payroll and benefits management; daily liaison in submitting employee issues. Perform regular accounting tasks and participate in safety initiatives in the market area.  

Key Responsibilities

Safety:

• Acts as a role model in matters of safety, environmental stewardship, leadership, teamwork, and continuous improvement to ensure consistency with the company’s vision and decisive success factors.

Pay-HR:    

• Responsible for the bi-weekly pay closing process for hourly employees.
• Supports the hiring process of temporary and permanent unionized workers.
• Processes the termination of employee/contract of temporary unionized workers.
• Maintains personnel registers (active personnel reports - absenteeism, overtime) and for emergency evacuations, database report for emergency calls and others, time-off journal (vacation, sick leave, etc.).
• Submits requests in SAP for hourly employees’ employment changes, hires, layoffs, and termination.
• Organizes the physical evaluation of new employees.
• Works with union officers in applying and interpreting the collective agreement. Implements all changes to the collective agreement upon renewal.
• Prepares and ensures follow-up of CNESST and health benefits files.

Administration:

• Creates purchase requisitions, follows up on POs and processes invoices/bills of lading related to HR.
• Plans and organizes and United Way (Centraide) fund-raising campaign.
• Prepares manual invoices: union leave, etc. Acts as replacement for Accounts Payables and Training administrative assistants.

Relationships with Others’ Jobs:

• Works closely with the plant’s Service Reps, including the Plant Manager, Managers and Supervisors.
• Work with various departments, such as HR, Finance and Purchasing.

Dimensions: 

• Pay: bimonthly production for 100 employees
• Plant Annual Production Capacity: 550 000m3
• Direct Reports: 0
• Total Number of Employees: 125
   

Qualification Profile

Education s and Work Experience

• High School Diploma (DEP) in Administration, with at least 5 years work experience in a similar work environment OR Professional College Diploma in Administration with 3 years’ experience.
• Payroll experience in a unionized environment a significant asset.

Knowledge and skills

• Good knowledge of MS Word, Excel, PowerPoint  
• Knowledge in enterprise resource planning software (SAP), an asset.
• Excellent organizational skills. 
• Strong interpersonal skills. 
• Expertise in priority and multiple requests management. 
• Efficient team work with a minimum of supervision. 
• Ability to take initiatives. 
• Bilingualism (French and English), spoken and written. 

Job Specific competencies    

• Drive for results
• Interpersonal saavy
• Organizational agility
• Problem solving
• Timely decision-making       
• Customer Focus
• Integrity and trust
• Listening
• Priority setting 

We thank you for your interest. Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

The Health, Safety, and Environment Coordinator coordinates environmental and health program processes and activities to assist the team in maintaining compliance, mitigating and managing environmental, health and safety risks and improving related performance. This position is more required to manage environmental issues although some health and safety tasks can be assigned to the coordinator.

KEY DUTIES & RESPONSIBILITIES

Program Coordination 

• Acts as the first point-of-contact for environmental and health inquiries and incidents.
• Provides guidance to team members on environmental and health matters, and escalates inquiries, where appropriate
• Coordinates the implementation of environmental, health and safety programs along with related processes, procedures and resources
• Coordinates environmental, health and safety activities including but not limited to attending tenant OSH committee meetings, attending environmental committee meetings and activities, undertaking incident investigation and resolution, completing equipment and systems registration, developing emergency response procedures and business continuity planning activities, completing and delivering training, completing annual management system re-registration, managing data and generating reports, and conducting environmental compliance audits.
• Researches environmental, health and safety matters; provides findings and recommendations.
• Maintains and assists with the creation of environmental, health and safety documentation including but not limited to plans, processes, forms, logbooks, and procedures.
• Create and maintain documentation including but not limited to instruction sheets, checklists, forms, and training materials.
• Support construction activity teams (Projects and O&M) by creating, distributing, verifying and maintaining documentation such as work instructions, checklists, training materials
• Conducts regular inspections of facilities to mitigate any Environmental regulatory issues and/or Health and Safety Concerns before an incident or service call is received.
• Maintains business continuity and emergency management plans and procedures
• Participates in field inspections, job observations, health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to environmental and health regulations and identifying risks.  Provides findings about risks and suggestions for improvement.

Incident Investigation, Resolution & Reduction

• Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
• Coordinates the implementation of corrective and preventative measures
• Assists in the identification and analysis of trends.  Communicates observations and provides suggestions for incident reduction measures

Audit Compliance, Data Maintenance & Reporting 

• Maintains all environmental, health and safety data including but not limited to incident data, and regulatory and process compliance data within applicable databases and all other types of information storage systems
• Assists in the audit of compliance records and all other environmental, health and safety data
• Prepares and distributes various environmental, health and safety related reports including but not limited to incident reports
• Experience with database development, programing and maintenance considered an asset
• Other duties as assigned

KNOWLEDGE & SKILLS

• Strong background in environmental management system development and administration, with knowledge of environmental regulations and environmental compliance auditing an asset.
• Certification in one or more of the following – Certificate in Occupational Health & Safety; Certificate in Environmental Management through a Community College; University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences, Environmental Studies
• 1 to 3 years of environmental, health and safety work experience
• Understanding of environmental, health and safety regulatory requirements
• Understanding of emergency management requirements
• Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc.) simultaneously
• Strong communication skills along with some ability to influence stakeholders
• Strong administrative skills along with ability to maintain and report accurate data
• Analytical and problem solving skills
• Ability to exercise good judgment
• Able to work independently but provide strong support to the team as and when requested
• Frequent trips to be expected on the different sites

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of the following would be considered an asset:

Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
• Certified Health & Safety Consultant from Canadian Society of Safety Engineering

Security: 

• Physical Security Professional from ASIS International
• Certified Protection Professional from ASIS International

Business Continuity:

• Certified Business Continuity Planner from Business Continuity Management Institute

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds . We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

The employee in this position contributes to the success of PepsiCo Canada Beverages by providing administrative support for the fleet department for the entire Eastern Canada market unit.

Responsibilities

Main tasks and responsibilities 

• Carry out follow-ups on repairs that are carried out externally and perform the associated data entries;
• Perform data entries related to parts orders and preventive maintenance, using fleet-specific software;
• Perform general administrative support tasks including creating Power Point and generating computer reports to ensure monitoring of various indicators specific to the fleet;
• Reconcile account statements and make invoice payments through credit card transactions or via the APS system;
• Perform periodic maintenance of vehicle accidents to ensure data is up to date;
• Analyze data and make payments related to “Fleet Charge”;
• Ensure the updating of the IFTA standard and provide the necessary documentation;
• Carry out random checks in connection with GCS (Global Compliance System) for the entire market unit;
• Reconcile, maintain up to date the “GEOTAB” software and then report any discrepancies;
• Perform credit card follow-ups for gas fill-ups in order to meet CGS standards.

Responsibilities

Qualifications for the position:

• DEC in administration;
• Minimum of 3 years of relevant experience in the field of administration;
• Essential bilingualism (spoken and written French and English);
• Demonstrate strong skills with Microsoft Office software, including strong mastery of Excel (Pivot Table, Logical Operators, etc.);
• Be able to multitask in a fast-paced environment;
• Excellent organizational skills and ability to multitask;
• Great sense of autonomy and initiative;
• Demonstrate strong attention to detail and ability to communicate effectively with internal and external stakeholders.

08/16/2024

Address:

105-119-129 rue St-Jacques O

Business Management

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports.  The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders. 
• Analyzes data and information to provide insights and recommendations.
• Leads the planning, coordinating and implementing department events.
• Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.
• Coordinates and monitors budgets and reporting on results vs. budget.
• Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities.
• Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events.
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures).
• Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries.
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
• Prepares and logs departmental expense claims and reports.  Tracks expenses to ensure they stay within budget.
• Makes travel arrangements, booking flight/hotel reservations as needed.
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Ensures all vacation and absence scheduling is documented, takes into account critical business needs, follows guidelines, and is managed consistently across employees in the group; identifies scheduling conflicts for resolution.
• Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Organizes work information to ensure accuracy and completeness.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3-5 years of experience in an administrative/professional support function and post-secondary degree in related field of study desirable.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Expected Base Salary Range: $37,500.00- 70,000.00 CAD

You're fluent in French and English to support business operations outside the province of Quebec.

$37,500.00 - $69,500.00

The Administrative Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help

• Administrative duties including fielding telephone calls; providing assistance to outside agents and other terminals when necessary.
• Complete inbound reports
• Coordinate deliveries and pick up with SQC agent  / Process dock scan / process web pick up / Follow up with agent / Reply to agent requests.
• Complete osd including return shipment to agent / follow-up with shipper / request RA / give instructions to agent.
• Customer service (POD requests, delivery ETA requests, LMT reports, etc).
• Update system with appointment information. Manifest and arrange appointments from agents.
• Input pick up BOL’s and update POD’s.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Follow up on appointments from agent.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Monitor email at all times. 
• Dispatch tasks (occasionally perform dispatch tasks to help and  dispatcher replacement when needed  (vacation , sickness)
• Dock equipment maintenance (fork lift , pallet jacks , dock door, snow removal device ) / Contacting contractors for maintenance and repairs).
• Tasks related to handheld support ( inventory control / Train new drivers on how to use the handheld )
• COS / truck mate support for the terminal.
• Other related duties as may be required. 
• Order supplies for the terminals when necessary.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial.  Business Management experience.
• Communication skills – advanced.
• Computer skills – accuracy, MS products, AS400, web based programs.
• Attention to detail.
• Demonstrated customer relationship skills.
• Strong conflict resolution skills.
• Able to work deadlines in high transactional environment.
• Ability to champion business needs in a collaborative manner to colleagues.
• Results focused.
• Leadership and team building orientation; negotiation and conflict resolution skills.
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting.
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency.
• Ability to work independently and to collaborate with others to meet customer expectations.
• English and French.
• Subject to a clear criminal background check prior to employment.
• Able to work with little supervision.
• Travel not normally required.
• Office environment with computer work and handling of documentation.
• Extended period sitting in a work station working on a computer and on a phone.
• Walking and standing through the office to monitor, engage and support staff. 
• Normally Monday to Friday, evening time hours but may be required outside of these hours.  
• Follows all company expectations to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times in applicable areas.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew Training Team. The Cabin Crew Training Specialist possesses organizational, communication, and analytical skills to assist our 8000-strong cabin crew in maintaining and exceeding our 4-star Skytrax service ranking as well as our outstanding safety reputation. To achieve this, the Cabin Crew Training Specialist will train, coach, and assess cabin crew and develop them into full service and safety professionals. 

Responsibilities

• Conduct and facilitate classroom and simulator training related to Customer Service, Commercial, Safety, Regulatory and Service as required.
• Complete all pre and post training administration. 
• Provide coaching inside and outside the classroom (on-board; crew support centers; at gate, etc.) when required.
• Assess, evaluate, and rate trainee performance. Provide timely feedback and/or coaching dependent on the training and performance objectives set. 
• Work and co-lead special projects mandated by the branch or other operational teams (introduction of new aircraft; IFE systems; eLearning; training design). 
• Work closely with Training Design and In-Flight Service bases to provide support and assistance whenever needed. 
• Gather and solicit operational and training performance information in the areas of administration of procedures, design and development of programs, and participant performance. 
• Assist in the design and development of major training programs, when required. 
• Review, evaluate, and modify proposed and existing programs. Provide ongoing feedback to existing programs. 
• Supports and/or participates in internal and external audits (Safety & Quality Assurance) when required. 
• Participate in all the Train the Trainers sessions on Safety, Service, and Instructional related items as they pertain to training. 
• Participate and coordinate recruitment activities for Customer Service Training Team when required.
• Work with colleagues and manager to achieve and surpass branch and operational objectives.

Qualifications

• Possess sound knowledge in training development and adult learning principles.  
• Excellent written and verbal skills.
• Successfully complete flight attendant initial training and maintain flight attendant qualifications throughout instructor career. 
• Ability to challenge the status quo and possess a continuous improvement philosophy in all areas of training. 
• Ability to receive constructive feedback from frontline, peers, and managers as well as provide it.   
• Excellent facilitation and instructing skills.  
• High regard for health and safety. 
• Strong interpersonal effectiveness skills with solid leadership qualities and conflict resolution acumen. 
• Ability to work in teams and high confidence self-correcting oneself and others. 
• Possess “forward thinking” ability. 
• Demonstrate a strong commitment to customer service. 
• Must be able to work independently with minimal supervision and able to seek out help when needed. 
• Highly flexible and adaptable and still able to meet deadlines, work under pressure, and prioritize multiple projects. 
• Willing to travel and work flexible and extended hours. 
• Previous experience in in-flight, training, and customer services, a definite asset. 
• Bachelor of Education or other related discipline or equivalent professional experience, a definite asset

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

As a member of CIBC’s Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs, answering incoming calls from our credit cards clients as well as calls transferred from other departments.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

Please note that the start date is September 9th, 2024.

Our Contact Centre is open Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM. This is a full-time and shift oriented role. We would like for you to be flexible between these hours.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business related purposes.

Agent@Home Program Requirements

• Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions. 
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
• Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How you'll succeed

• Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.

• Efficiency – Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

• Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

• You're fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Requirements:

Languages: Candidates must have knowledge of the French Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 1 to less than 7 months
Own tools/equipment: Steel-toed safety boots
Security and safety: Criminal record check, Driving record check (abstract), Driver’s validity licence check

Shifts: Day, Evening, Night, Weekend, Overtime, Early Morning, Morning
Transportation information: Valid driver’s licence, Drive manual transmission vehicle

Physical Requirements:

• The candidates should be able to work in a fast-paced environment and be physically demanding
• The candidates should be able to work with attention to detail
• The candidates should be willing to for overtime
• The candidates should be able to handle weight up to 23 kg (50 lbs.)

Other Requirements:

• The candidates should be client focus, organized, reliable, judgmental, flexible, should have efficient interpersonal skills, and be able to work as a team player

Responsibilities:

• • The candidates should be able to professionalism in customer service, load and unload goods

• The candidates should be able to record trip information such as vehicle mileage, fuel costs and any problems
• The candidates should be able to perform pre-trip, en route and post-trip inspection and oversee all aspects of vehicle
• The candidates should be able to operate and drive straight or articulated trucks to transport goods and materials

Benefits:

• The candidates will get dental plan, health care plan, vision care benefits, and disability benefits
• The candidates will get registered retirement savings plan (RRSP), group insurance benefits, life insurance, pension plan, wellness program, free parking, and other benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By mail:
8000 rue Armand-Viau suite 100
Québec, QC
G2C 2E2

In person:
8000 rue Armand-Viau suite 100
Québec, QC
G2C 2E2
Between 08:00 AM and 05:00 PM

By online:
Apply

By phone:
418-840-5600 Between 08:00 AM and 05:00 PM

By fax:
418-843-3454